# United Fidelity Bank/BSC — user reviews > 16 indexed App Store user reviews of United Fidelity Bank/BSC by United Fidelity Bank, fsb, rated 4.79/5 from 1,184 ratings. - Source: https://appshunter.io/ios/app/united-fidelity-bankbsc/id940246086/reviews - App overview in markdown: https://appshunter.io/ios/app/united-fidelity-bankbsc/id940246086.md - Rating breakdown: 5★ 967 · 4★ 94 · 3★ 25 · 2★ 12 · 1★ 16 ## What do users think of United Fidelity Bank/BSC? Overall sentiment: negative **Pros** - 👍 Friendly and professional staff - 🚀 Prompt drive-thru service **Cons** - 🐛 App frequently down or not working - 🐛 Slow and error-prone app performance - 🔒 Frequent account lockouts - 🐛 App crashes after software updates **Commonly reported bugs** - App crashes on launch after iOS update - Unable to see transaction history - Low balance alerts not working as expected **Most requested features** - Ability to view past transactions - Zelle integration - Contact options beyond just calling ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst Bank App ever *2026-01-16, version 25.1.31* This app is down and not working 80% of the time unacceptable. Will be changing banks soon because in 2026 you can’t figure out how to make a phone app work. ### 1/5 — So bad, slow and usually error *2024-06-07, version 23.2.30* Waiting for a long time to create an account completely. And then, I used in 3 days, the app was down. Until now, after 3 weeks, I have been unable to use the app. Already called to the bank 2 times but can not resolve this problem, they just explain that this issue comes from the app provider, and they asked me to wait. ### 1/5 — Annoying *2023-05-09, version 22.2.200* Continuously locks me out even when the correct password is entered. I have to call the bank way too often to get my account unlocked. ### 1/5 — New Apple Update Makes It Not Work *2023-04-06, version 22.2.40* Ever since the Apple update a few weeks ago, nobody on Apple has been able to use this app. It instantly shuts down when we open it. UPDATE YOUR APP ### 2/5 — Unhappy with y’all app *2026-07-24, version 26.1.20* Y’all app sucks I swear every few months I have to call to get back in it because it locks me out for some reason. I use face recognition and it still doesn’t work after awhile not using it. It always says something like we doesn’t recognize you or something like that. I swear this is the only app I have problems with and I have a lot of them. ### 2/5 — Not working *2023-04-04, version 22.2.40* Really good app and easy to use, but the app won’t work. Keeps shutting down, won’t even bring anything up ### 2/5 — Apple update March 2023 *2023-03-31, version 22.2.40* I just updated my iPhone 11 and now the banking app does not load. I tried deletion and reinstall and same result. ### 2/5 — Can’t see TRANSACTIONS *2022-12-24, version 22.2.40* 12/24/22 Apparently in a recent update UFB took away the ability to see more than the latest transaction when clicking on an account on the Accounts screen. The only transaction seen is the latest one, and the balance. I’m guessing an update broke this process, as surely no bank would do this on purpose. Also, the Alerts for low balance don’t seem to be working as defined. Strike two. Finally, the only option for Contact is to call. No message function to bring these bugs to your attention. Strike three - you’re OUT! If you don’t respond here to Reviews - you’re EJECTED! ### 3/5 — Cd *2024-01-21, version 23.1.72* How do I find rates on cd s ### 3/5 — Navigation *2022-07-27, version 21.2.71* New to United Fidelity, new app user. I was excited for the Zelle option since I send to my children sometimes, but my app does not give me the option to Zelle, I’ve deleted and reinstalled but it is still not giving me any option . Is there anything else I can do? ## Most praised reviews (6 highest-rated) ### 5/5 — Easy *2026-05-19, version 25.2.100* Software is user friendly and easy to use. ### 5/5 — Best bank in town *2025-10-24, version 25.1.31* The northside team is exquisite. They are always friendly and offer prompt drive thru service. ### 5/5 — Bank of St Croix, United Fidelity *2023-12-02, version 23.1.72* Excellent, professional staff! Thanks ### 5/5 — Jim Alsop is an excellent banker. Highly recommend Jim for your banking needs *2021-06-22, version 20.2.80* Thanks ### 5/5 — Wonderful! *2020-06-12, version 19.3.20* Works really well, very satisfied! ### 4/5 — Good but not perfect *2019-12-18, version 19.2.50* I would give this app five stars except for the annoying issue if you try to log out and have face recognition turned on the app immediately logs you back in. Otherwise for banking it has all the general features one needs without all the bugs. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*