# United Illuminating — user reviews > 200 indexed App Store user reviews of United Illuminating by AVANGRID, INC, rated 4.70/5 from 4,006 ratings. - Source: https://appshunter.io/ios/app/united-illuminating/id1490254000/reviews - App overview in markdown: https://appshunter.io/ios/app/united-illuminating/id1490254000.md - Rating breakdown: 5★ 3,396 · 4★ 386 · 3★ 61 · 2★ 26 · 1★ 137 ## What do users think of United Illuminating? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Quick and convenient payments - 💡 Helpful features like outage alerts and account management - 🚀 Efficient and simple navigation - 👍 User-friendly interface **Cons** - 🐛 Occasional login/payment issues - 🐛 Inconsistent performance across devices - 💰 Concerns about rising costs and fees - 🔒 Security/account access problems **Commonly reported bugs** - Login screen crashes or freezes - Payment processing errors - Inability to access account information **Most requested features** - Add ability to schedule/manage payments - Improve communication during service transfers - Allow credit card payments in-app - Provide more transparency on billing and usage ## Newest reviews (15 of 200) ### 5/5 — Much, much better than the website *2026-07-13, version 25.11.2001* The app works way better than the website, which constantly send error messages ### 5/5 — . *2026-07-03, version 25.11.2001* THIS APP IS VERY EASY TO USE ### 5/5 — Poppy *2026-07-01, version 25.11.2001* It’s simple and easy love it. ### 2/5 — Not user friendly *2026-06-25, version 25.11.2001* It would be much better if I didn't have to sign up for e-billing to see my bill. ### 5/5 — Convenient *2026-06-22, version 25.11.2001* Why not ### 5/5 — User Friendly *2026-06-13, version 25.11.2001* Love this app, it’s simple enough for three generations of my family to use. Can’t think of a time I wasn’t able to find what I needed by logging in ### 5/5 — Yes *2026-05-26, version 25.11.2001* Yes ### 5/5 — Human services *2026-05-22, version 25.11.2001* Easy to manage bills with worry free if bill sent out on a timely manner. ### 5/5 — Easy *2026-04-27, version 25.11.2001* App is easy to navigate. Takes minimal time to accomplish! ### 5/5 — Beats pay by phone *2026-04-19, version 25.11.2001* It should save banking information ### 5/5 — Gas *2026-04-02, version 25.11.2001* This app is sooooo convenient! ### 5/5 — Chief of Police Harvard University *2026-04-02, version 25.11.2001* This is a fantastic app. It’s simple, straightforward, and extremely useful. ### 5/5 — Very nice *2026-03-14, version 25.11.2001* Very good 👍 ### 5/5 — Mrs Ei *2026-02-28, version 25.11.2001* Great ### 3/5 — Good *2026-02-25, version 25.11.2001* Its good, but is a little annoying putting bank information every time when you make a payment. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible and clunky *2026-08-30, version 25.11.2001* Ancient ### 1/5 — The app NEVER REMEMBERS YOUR FORM OF PAYMENT *2026-07-17, version 25.11.2001* I’ve used this app numerous times now and it never remembers your form of payment no matter how many times I enter it you think with all the money they’re making they can fix the app and they know about it. For months they say they’re working on it. I do not recommend this app. ### 1/5 — Can’t log in *2026-07-11, version 25.11.2001* I can’t log in my account and when I request to reset the password I never get the email. ### 1/5 — F UI *2026-03-23, version 25.11.2001* Horrible ### 1/5 — UI *2026-03-05, version 25.11.2001* My three-year-old can make a better application using AI. This app is worthless. ### 1/5 — Awful *2025-12-16, version 25.11.2001* This app and UI in general are awful. ### 1/5 — Complaint *2025-10-08, version 25.03.2601* Terrible, i have been trying to. Make payment the system keeps not accepting, now my power is off and I STILL CANT MAKE A PAYMENT. I WAITING FOR AS CALL BACK ### 1/5 — Horrible app and horrible device *2025-08-13, version 25.03.2601* I have a hard time thinking of any other customer service experience and app that works more poorly than UI’s. ### 1/5 — Garbage *2025-04-27, version 25.03.2601* To much running around I just want to pay not to run around to do it automatic ### 1/5 — Seems legit *2025-03-14, version 25.03.1201* First time using this app and it was easy to setup and easy to navigate and use. Let’s see how this goes, I just paid my bill through here instead of by phone. ## Most praised reviews (10 highest-rated) ### 5/5 — UI *2026-09-03, version 25.11.2001* Great app to keep you up to date with your monthly bill ✨ ### 5/5 — Decent app *2026-08-31, version 25.11.2001* I find it easy to set up and navigate..beats calling on the phone! ### 5/5 — 10/10 *2026-08-29, version 25.11.2001* Reliable and direct. Everything in one place that you would need to do are to know about your service. ### 5/5 — Great *2026-08-06, version 25.11.2001* Fast and easy no fees! ### 5/5 — Only way to pay *2026-08-04, version 25.11.2001* Go slow check your date to pay I say 4 days before due date is good ### 5/5 — Pago fácil *2026-07-28, version 25.11.2001* Muy buena se las recomiendo ### 5/5 — Bill payment *2026-07-23, version 25.11.2001* This is the easiest app so far for ui .. takes like 2 min to pay your bill and u can see everything in seconds.. 👏❤️ ### 5/5 — App *2026-07-16, version 25.11.2001* Makes everything sooo much easier!!! LOVE IT! No more paper bills! I pay online and see everything online!! Easy peasy! ### 5/5 — Good *2026-07-14, version 25.11.2001* Nice ### 5/5 — Simplicity at its Best *2026-07-13, version 25.11.2001* Once you download the app, all you have to do is open the app , sign in,and pay or whatever else it is you have to do. . Seconds of your time --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*