# United Rentals — user reviews > 35 indexed App Store user reviews of United Rentals by United Rentals Inc., rated 4.80/5 from 1,342 ratings. - Source: https://appshunter.io/ios/app/united-rentals/id808843193/reviews - App overview in markdown: https://appshunter.io/ios/app/united-rentals/id808843193.md - Rating breakdown: 5★ 1,188 · 4★ 101 · 3★ 21 · 2★ 12 · 1★ 20 ## What do users think of United Rentals? Overall sentiment: positive **Pros** - 🚀 Fast and easy to use - 👍 Great customer service - 👍 Intuitive and well-designed - 🚀 Convenient mobile access - 👍 Helpful location and catalog features **Cons** - 🐛 App issues on iOS 26 - 🐛 Inconsistent user experience - 🐛 Difficulty managing payment methods - 🐛 Unreliable equipment delivery **Commonly reported bugs** - App freezes on opening - Password reset issues on mobile - Registration problems **Most requested features** - Status updates on repair requests - Ability to cancel pickups within a grace period ## Newest reviews (10 of 35) ### 2/5 — App *2024-09-06* App is great just need to see the status of the repair or if the equipment has a request for repair by another user **Developer response:** Thank you for this specific feedback and suggestion. We'll be sure to pass this along to the product team, as we are always working on new app features to make it more valuable to our users. Appreciate you taking the time to rate and review. ### 4/5 — Can’t cancel pickup *2024-08-21* A short grace period to cancel a pickup would be nice. 20-60mins. I’ve set pickups for the wrong equipment or at the wrong job sites once or twice. My only course of action is too call an office from there. Awesome app other than that! **Developer response:** Hi John - Thanks for taking the time to provide a rating and review. We will be sure to pass along to the product team. This is a great suggestion. ### 5/5 — Quick Responses *2022-06-09, version 2.7.2* Excellent service ### 2/5 — Account *2021-02-03* Upon opening app and setting up account, app says I have no account. Given the option to link an account or browse the catalog(?). **Developer response:** Thanks for the note and our apologies for the trouble. We’ve seen a few people have issues with account set up but it’s usually an easy fix! If you wouldn’t mind contacting us through the Help tab (in the app), we can get you up and running. Sorry for the inconvenience and we hope we have you enjoying the app soon. ### 5/5 — New app is amazing. It saves so much headache. *2020-11-11* Nothing better than when thinking “oh crap. Forgot to call that off...” being able to instantly get it done, without opening a computer or loading laggy web pages. (Or in my case, when someone tells me that they’re done) Immediate confirmation. No wondering if someone ever did it for you or if the request went through. The cool thing was when someone at a local massive job couldn’t find their scissor lift. We used the “locate” feature and it guided us right toward their unit. I use this for people or customers in the field calling me about status of rentals or to pick up. It’s faster and easier than opening up the laptop. ### 5/5 — Equipment Manager *2020-08-14* This app is very intuitive.. great information at my fingertips especially when out in the field. I can’t wait for the module call in service requests. ### 5/5 — Great *2020-07-26* This is a wonderful app. Easy to use and is just a great way to make sure you get what you want. ### 5/5 — Easy to use! *2020-06-17* The updated app has a MUCH better layout than the old version. Overall, it’s now faster and more intuitive. Calling equipment off rent has never been easier! ### 5/5 — Looks better *2020-03-30* Wow, this looks so much better than the old version. Easier too ### 5/5 — Jason jones *2019-04-16* This is super helpful for calling off equipment and helps keep me organized ## Most critical reviews (10 lowest-rated) ### 1/5 — Mechanic *2025-05-01* Absolutely the worst to get equipment from. Not on time, no one knew where the rental was. In 2 days talked to atleast 7 different people that did not know what the rental was or where. The last phone call was the delivery driver that was 2 hours late and said he was on the way. If my company would allow us to use other companies then I would not be using them ### 1/5 — Tractor 60 h *2025-04-07, version 4.7.1* No power in backing up machine not working had many problems ### 1/5 — Rental *2025-03-07* I rented a mini excavator with certain buckets. Not only did I not receive the 36” bucket that I was told was available, but then when I was told the bucket would be brought out later that day, it never showed up, and I had to rent a machine from another company to complete the job. I won’t be using UR any longer because of this. ### 1/5 — Supervisor *2020-06-16, version 2.1.0* The old site was better to navigate and simpler to see contracts and such. Thanks ### 1/5 — Useless *2018-10-10* Just freezes on opening. Needs an update or something. **Developer response:** Hey Packrat, I know it's been a while since you left this review but wanted to let you know we just released a brand new app in place of the previous app. Would be great if you could check it out. Thanks! ### 1/5 — Painful *2016-03-26, version 1.3.2* OMG. Is it just me?? Your app loads an oversized page to reset my password that causes the "Submit" button below the view of my IPhone 6 screen. When it finally allows me to resize it, the Submit button doesn't work--it's just an image of a button. Further, when I touch it, the bottom bar of my phone raises to cover it so I cannot hit it a second time. I just want to pay a bill and rent more stuff. Your app really discourages both. Probably not a good business strategy. ### 1/5 — Terrible interface *2015-10-15, version 1.2.4* Very hard to use for rental needs... Will be looking elsewhere for future projects. ### 1/5 — Poor *2014-11-11, version 1.1.1* App does not function properly. Will not let me register. ### 2/5 — App is broken on ios26 *2025-09-18* Please fix! Equipment doesn’t display correctly and won’t log service calls to the right equipment!! ### 2/5 — User App *2025-06-22* Neither the website nor the mobile app are user friendly. There is no obvious way to enter a different credit card number and have it auto draft without speaking to someone in the office. **Developer response:** Thanks for your feedback on the credit card. We've passed this feedback along to the product team. We're always looking to improve the app so if you have any additional suggestions on how we could make it more user friendly, please reach out to us at URMobileApp@ur.com. Thanks for taking time to leave us your feedback. ## Most praised reviews (10 highest-rated) ### 5/5 — Customer service *2025-10-03* The employees at desk are exstremly helpful and the guys working the yard loading and unloading are very helpful and respectful best rental company I’ve used 1000 times better than Home Depot!!!! **Developer response:** Thank you for the thoughtful review and the 5-star rating. Please let us know if you ever have any additional app feedback, as we are always looking for ways to improve the experience. ### 5/5 — Works! *2025-09-30* Working great now on ios 26.1 **Developer response:** Thanks for taking the time to leave us a review and a 5-star rating. Appreciate it! ### 5/5 — Projector coordinator review *2025-08-05* Great service from Rey ### 5/5 — Owner *2025-04-25* Great costumer service Thank you Mac leal ### 5/5 — The best app *2024-09-21* Awesome app and simple to use. Great job! **Developer response:** This is so great to hear. Thank you for taking the time to rate and review. ### 5/5 — Super easy to use *2024-08-29* So glad there is an app. It is actually easier to use then the website on my computer. :) ### 5/5 — Superintendent *2024-08-06* Our UR rep Buck always goes out of his way to make sure we have everything we need. Very happy with the service **Developer response:** We appreciate the rating and review. We'll be sure to pass along your feedback! ### 5/5 — Super easy *2024-06-27* Quick and easy ### 5/5 — Very nice app well designed *2024-05-17, version 4.2.0* I save so much time with this! ### 5/5 — Great App *2023-03-10, version 2.9.1* This updated version works excellent, saves time and money by having full visibility of the job site equipment which reminders on equipment that does not move or is overdue John --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*