# United Southern Bank Mobile — user reviews > 23 indexed App Store user reviews of United Southern Bank Mobile by United Southern Bank (FL), rated 4.80/5 from 1,118 ratings. - Source: https://appshunter.io/ios/app/united-southern-bank-mobile/id624580436/reviews - App overview in markdown: https://appshunter.io/ios/app/united-southern-bank-mobile/id624580436.md - Rating breakdown: 5★ 1,007 · 4★ 62 · 3★ 24 · 2★ 15 · 1★ 10 ## What do users think of United Southern Bank Mobile? Overall sentiment: neutral **Pros** - 👍 User-friendly app - 🚀 Great improvements - 💡 Precise and safe banking - 👍 Friendly staff and relationship **Cons** - 🐛 Frequent login issues - 🐛 Connectivity problems - 🐛 Buggy and unreliable - 👎 Not visually appealing **Commonly reported bugs** - Login issues after system upgrade - App not working on WiFi - App crashing and disconnecting **Most requested features** - Extend transaction history - Enable facial recognition login - Improve live updates and push notifications ## Newest reviews (3 of 23) ### 4/5 — Histoey *2023-01-13, version 22.2.42* I would also like history to go back many months ### 5/5 — Best Bank Ever *2016-08-06, version 5.0.134* I love my bank! ### 5/5 — USB *2013-05-08, version 2.5.22* I love this bank ## Most critical reviews (10 lowest-rated) ### 1/5 — God Awful *2023-05-14, version 22.2.200* This app is the furthest thing from user friendly. The way everything is moving online and digitally kind of makes it difficult when half the features on this app don’t even work 80% of the time. Over the last 2 years I’ve really wanted to switch banks just because the online aspect of USB is just so horrible but I have joint accounts with family members and what not and really don’t want to go through the haste of switching banks right now or I would’ve years ago. ### 1/5 — Issues with log in *2021-03-07, version 20.2.50* Ever since the “upgrade” to the system, I am constantly being blocked from logging in. I have to change my password only for it to work for 2 days, then I have to change my password again. Never ending cycle and nobody can seem to let me know what’s wrong. ### 1/5 — Bad App *2019-04-03, version 18.3.80* App stopped working since yesterday, 03-25-2019. I keep getting an error, of no connectivity, but I can open my Bank of America App with no problems, as well as other Apps. I called the bank and they tried saying it was an Apple IPhone X problem, with the SIM card. App will on occasion open then close again. I placed a call to Apple Care, while on the phone with them, the App reconnected, only for a few minutes, then discounted again. Please fix this issue. Oh it didn’t work on my iPad or my husbands IPhone 7 Plus either. All my other bank apps are working well. Still not working for over a week. It may have been hacked. ### 1/5 — Stopped working *2018-12-21, version 18.2.70* App is useless. Started getting error that the site is experiencing connection problems and to try back later. Have deleted and reinstalled but still not functioning. ### 2/5 — Not good *2022-01-02, version 21.2.70* Out of the multiple banking apps this is the oldest looking and feeling ### 2/5 — Live updates don’t work *2020-11-24, version 20.1.200* Please fix live updates / push notifications in the alerts section. When live updates is toggled it says error has occurred. Also app will not allow Touch ID to be used. App seems buggy. ### 2/5 — Change is not always a good thing! *2020-10-02, version 20.1.200* I loved the app before.Rarely had a problem. Now I’ve been told buy a new phone, upgrade storage and/or twirl three times and do the Cupid Shuffle. Been to ATT, USB branch, USB help line, Apple Customer service and still no app. I hate change and even more not giving us a head”s up that you were about to wreak havoc during a pandemic when normal avenues are closed. Don’t see well, am immune-suppressed and computer is down. ### 2/5 — Flawed *2019-02-21, version 18.3.80* To many problems, not easy to use. Not very user friendly ### 3/5 — No longer works on Wi Fi. Cell connection OK *2019-04-18, version 18.3.80* Worked fine for a year but now it stopped working on WiFi. Says I do not have connection. Error message reruns repeatedly. Still functions normally using Cell. ### 3/5 — Recent issues *2015-03-13, version 4.7.153* Freezes while loading since latest iOS 8.2 was installed. ## Most praised reviews (10 highest-rated) ### 5/5 — USB *2024-12-21, version 24.2.50* Great app. ### 5/5 — Not great *2024-10-06, version 24.1.70* Frequently I can not access the app and it will not let me access for a couple of hours this should be fixed it has cause me issues several times ### 5/5 — Senior *2024-02-27, version 23.2.30* Good, USB is getting big improvements. ### 5/5 — 150% satisfied with this wonderful bank and people *2023-12-13, version 23.1.71* very friendly app very friendly staff just a very personal relationship you can form with these people immediately. I’d like to know that the business I’m doing business with knows me and they are awesome. I would highly recommend switching over to the bank. ### 5/5 — Customer service *2023-09-26* The app is so easy to navigate especially after one of the banks online help guided me through the process of setting up the mobile app on my phone. Your employees are very helpful with someone that is not a whiz kid. We spent an hour trying to figure out my bugs in my IPhone. Please contact me, to give that employee recommendations for a job well done . Deborah Renee Smith-352-255-5149 ### 5/5 — Banking relationship *2021-12-01, version 21.2.70* Very precise,safe and accommodating. ### 5/5 — Mobile history *2021-08-31, version 21.1.30* I would like the history to go back several months. ### 5/5 — Good app *2021-07-21, version 21.1.30* The only complaint I have is that the app won’t let me use the facial recognition. Other than that very user friendly ### 5/5 — Great app backed up by great support! *2020-07-10, version 19.3.20* Headline says it all. ### 5/5 — UNITED SOUTHERN APP *2018-11-18, version 18.2.70* Very user friendly! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*