# United Utilities: Your Water — Manage your water account

> Mobile application for managing United Utilities water accounts and services. (iPhone/iPad app by United Utilities.)

- Source: https://appshunter.io/ios/app/united-utilities-your-water/id1232613651 (this page in markdown: same URL + `.md`)
- Developer: [United Utilities](https://appshunter.io/developer/1232613650)
- Category: Utilities, Productivity
- Price: Free
- Rating: 4.60/5 from 70 App Store ratings · 184 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 31 MB
- Languages: American English
- Released: 2017-05-14
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/united-utilities-your-water/id1232613651/reviews.md

## What is United Utilities?

Managing your water account has never been easier. Make payments, view and download bills, submit meter readings, get assistance with water supply issues, and more. 

Our app is packed with useful features to make life easier for United Utilities customers.

-	Keep on top of your water bill 
-	Submit meter readings
-	View, download or share bills 
-	Get assistance with water supply issues
-	Contact us 

Keep On Top Of Your Payments

Make payments quickly, easily, and securely. Pay your bill anytime, anywhere, using our handy mobile app. 

View Your Account History
View your bills and payments at a glance. Paperless customers can see when they have a new bill so you know you haven't missed anything. To make things even easier, you can filter by bill or payment, and date range, too!

Download and Share Bills
United Utilities are committed to ensuring customers have all the information they need at their fingertips. The app makes it easier than ever for paperless customers to view, download or share a PDF copy of their bill. 

Submit A Meter Reading
Is your water meter in a difficult spot to access? No problem! Use the in-app camera to take a quick snap of it, and use the picture to enter the reading into the app. 

Is your water meter somewhere dark? No worries! Use the in-app torch to help you read the meter. These useful tools will make it easier to read your water meter and keep track of your readings and bills. 

Check And Report Water Supply Issues
If you're experiencing a problem with your water supply, the app will help you to check for any known issues with your water, or report a problem to us anytime, anywhere. These include:

-	Water leaks 
-	No water
-	A change in water pressure
-	Blocked sinks, toilets, and drains
-	A change in the colour, taste, or odour of water 
-	Sewer flooding 
-	Blocked road drains and grids 
Requirements

You must have a United Utilities account number to register for the app.*
If you are a new customer, please search online for ‘United Utilities New Customer’ to sign up for a new account. 
*You can still Report a problem and check Issues with your water without an account number.

The United Utilities mobile app streamlines managing your water account with easy payments, bill history access, and convenient meter reading features. Download the app today to effortlessly stay on top of your water account.

Follow us on social media:

X: @unitedutilities
Instagram: @unitedutilities
Facebook: @OfficialUnitedUtilities

Visit our website for more information : unitedutilities.com/app
T&Cs: unitedutilities.com/app/mobile-app-terms-and-conditions

## Key features

- Make payments
- View and download bills
- Submit meter readings
- Report water supply issues
- Check account history
- In-app camera for meter readings

## What do users think of United Utilities?

Overall sentiment: negative

**Pros**

- 👍 Easy and quick payment process
- 📱 Simple user interface for basic tasks
- 🔔 Helpful payment reminders via text
- 📊 Ability to view payment history
- ⏱️ Saves time compared to phone calls
- 🎯 Straightforward bill viewing
- 🤝 Positive customer service experiences reported by some

**Cons**

- 💰 Consistently high and rising water bills
- 😤 Poor customer service responsiveness
- 🔐 Cumbersome identity verification process
- 📉 Lack of transparency on billing
- 🚫 Overcharging and billing errors
- 😞 Dismissive attitude toward vulnerable customers
- ⚠️ Inadequate infrastructure investment
- 🤐 Poor internal communication
- 📞 Long phone waiting times
- 💳 Forced price increases without notice

**Commonly reported bugs**

- Login failures and authentication issues
- App crashes and service errors
- Payment processing failures
- Duplicate payment charges
- Meter reading submission not working
- Passcode not recognized
- App won't download or install
- Inconsistent account balance display
- Missing meter readings tab
- Unable to view bills after email notification
- App logs out unexpectedly
- Payment decline errors
- Form field validation errors
- Slow app performance
- Incompatibility with certain card types

**Most requested features**

- Apple Pay and Google Pay integration
- Save card details for faster payments
- View detailed meter readings in app
- Submit meter readings functionality
- Download bills as PDF
- Set up direct debits within app
- View water usage metrics
- Show next bill due date
- Push notifications for bill due dates
- Display billing breakdown details
- Change direct debit details in app
- Support for multiple accounts simultaneously
- Face recognition/biometric login
- PayPal payment option
- Monthly bill amount quick-pay option
- View comparable usage for similar properties
- Accessibility improvements for disabled users
- Email contact option for complaints
- Better mobile responsiveness
- Automatic form field population

## Recent user reviews (10 of 184)

All indexed reviews: https://appshunter.io/ios/app/united-utilities-your-water/id1232613651/reviews.md

### 1/5 — Bad

*2026-07-24, version 4.6*

The sole service provider so doesn’t care about customers doesn’t care if our houses flooded expensive prices

### 1/5 — App

*2026-07-16, version 4.6*

This app is the most terrible useless app I have ever come across. Tells you nothing, you can’t do anything with it.

### 1/5 — Suspicious company

*2026-07-12, version 4.6*

Always submit your meter readings if you have one, so they don’t get the chance to overcharge you. I was paying thousands for just half a year, now only over £20 a month.

### 1/5 — Rubbish service

*2026-07-03*

Water pressure in Blundellsands Crosby has been dreadful for six weeks. Still not fixed. I contacted the Chief Executive of United Utilities. Receipted a phone call from an advisor. She let me know there was an issue with a faulty pressure valve. Won’t be fixed until 6 July. Promised to call back with updates, still waiting for the call two weeks later. No communication whatsoever 
from United Utilities. In breach of Water Act 1971. Disgraceful way to treat customers that have just had bills increased by almost 60%!

### 1/5 — manage settings

*2026-07-02, version 4.6*

Application is not supporting to manage settings
Can’t update or manage any settings. No use of that option.

### 1/5 — Customer care

*2026-06-26, version 4.6*

Terrible

### 2/5 — Disappointing

*2026-06-24, version 4.6*

I had hoped this app would hold all information related to my account but it doesn’t. I cannot see my bills and monthly usage. The bill comes on paper the monthly usage comes as an email so I still manage my account with monthly manual readings and a spreadsheet to check I am not overpaying. Come on united utilities get your act together.

### 3/5 — Storing card details

*2026-06-20, version 4.6*

Portrait and landscape modes

### 1/5 — Estimated bills

*2026-06-17, version 4.6*

Even though they installed meters and change them regularly they decide to bill me on estimates and don’t even let me view the bill to contest it. Awful customer service

### 1/5 — UU’s cost me £100’s

*2026-06-11*

They lie. Took me almost a year to finally get a meter fitted due to their lazy, unknowledgeable staff (contractors). That delay cost me about £600. They over charge. They supposedly fitted a “smart meter”, yet they are estimating my bill?!!They take money even when you’re very much in credit, but even 4 days after taking your DD, it doesn’t show on your account.
Awful company. I am currently almost £100’in credit, almost £600 over-charged but cannot speak to them or request a refund via this app. It’s an extortionate JOKE!

**Developer response:** Hi there, I am really sorry to hear about your experience. If you use social media could you send us a DM with your name, address and contact details so we can look into this please? Alex

## Frequently asked questions about United Utilities

### What can I do with the United Utilities app?

The app allows you to manage your water account by making payments, viewing and downloading your bills, submitting meter readings, and checking your account history. You can also report issues with your water supply, such as leaks or changes in water pressure.

### Do I need an account to use the app?

You need a United Utilities account number to register and use most features of the app, including payments and viewing your account history. However, you can still report a problem and check for existing water supply issues without an account number.

### How do I submit a meter reading?

Submitting a meter reading is easy with the app. You can manually enter the reading or use the in-app camera feature to take a picture of your meter. The app also includes a torch function to help you read meters in dark or difficult-to-access locations.

### Can I download and share my bills?

Yes, the app makes it simple for paperless customers to view, download, or share a PDF copy of their bill. This ensures you have all your billing information readily available and can easily share it if needed.

### What kind of water supply issues can I report?

You can report a variety of water supply issues through the app, including water leaks, no water, changes in water pressure, blocked sinks or toilets, changes in water color, taste, or odor, sewer flooding, and blocked road drains.

## Version history (last 5 releases)

### 4.7 — 2026-08-06

Thanks for using our app. This update helps strengthen your data protection and improves behind the scenes performance, keeping your experience safe, stable and reliable.

### 4.6 — 2026-06-05

Thanks for using our app. We’ve recently improved your experience so that if you ever encounter a problem within the app, you’ll be re-directed to our contact page where you can get help and resolve any issues quickly and easily.

### 4.5 — 2026-05-11

Thanks for using our app. This version includes some bug fixes to improve the user experience when registering or resetting your PIN.

### 4.4 — 2026-04-24

We’ve made some security updates to help keep your account safe. If you change the biometric settings on your device, you’ll need to enter your login PIN again before you can continue to use biometric login for the app. For added security, ‘Keep me logged in’ won’t be available on devices without a screen lock, and you will be logged out sooner if the app is left inactive.

### 4.3 — 2026-01-21

We’ve updated the Settings page to make contacting us easier. Plus, we’ve added important security improvements behind the scenes to keep your experience safe and reliable.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*