# United Utilities: Your Water — user reviews > 184 indexed App Store user reviews of United Utilities by United Utilities, rated 4.60/5 from 70 ratings. - Source: https://appshunter.io/ios/app/united-utilities-your-water/id1232613651/reviews - App overview in markdown: https://appshunter.io/ios/app/united-utilities-your-water/id1232613651.md - Rating breakdown: 5★ 60 · 4★ 1 · 3★ 3 · 2★ 0 · 1★ 6 ## What do users think of United Utilities? Overall sentiment: negative **Pros** - 👍 Easy and quick payment process - 📱 Simple user interface for basic tasks - 🔔 Helpful payment reminders via text - 📊 Ability to view payment history - ⏱️ Saves time compared to phone calls - 🎯 Straightforward bill viewing - 🤝 Positive customer service experiences reported by some **Cons** - 💰 Consistently high and rising water bills - 😤 Poor customer service responsiveness - 🔐 Cumbersome identity verification process - 📉 Lack of transparency on billing - 🚫 Overcharging and billing errors - 😞 Dismissive attitude toward vulnerable customers - ⚠️ Inadequate infrastructure investment - 🤐 Poor internal communication - 📞 Long phone waiting times - 💳 Forced price increases without notice **Commonly reported bugs** - Login failures and authentication issues - App crashes and service errors - Payment processing failures - Duplicate payment charges - Meter reading submission not working - Passcode not recognized - App won't download or install - Inconsistent account balance display - Missing meter readings tab - Unable to view bills after email notification - App logs out unexpectedly - Payment decline errors - Form field validation errors - Slow app performance - Incompatibility with certain card types **Most requested features** - Apple Pay and Google Pay integration - Save card details for faster payments - View detailed meter readings in app - Submit meter readings functionality - Download bills as PDF - Set up direct debits within app - View water usage metrics - Show next bill due date - Push notifications for bill due dates - Display billing breakdown details - Change direct debit details in app - Support for multiple accounts simultaneously - Face recognition/biometric login - PayPal payment option - Monthly bill amount quick-pay option - View comparable usage for similar properties - Accessibility improvements for disabled users - Email contact option for complaints - Better mobile responsiveness - Automatic form field population ## Newest reviews (16 of 184) ### 2/5 — Disappointing *2026-06-24, version 4.6* I had hoped this app would hold all information related to my account but it doesn’t. I cannot see my bills and monthly usage. The bill comes on paper the monthly usage comes as an email so I still manage my account with monthly manual readings and a spreadsheet to check I am not overpaying. Come on united utilities get your act together. ### 3/5 — Storing card details *2026-06-20, version 4.6* Portrait and landscape modes ### 1/5 — NHS worker Salford *2026-05-27* I have had issues for last two days during the heatwave where the temp reaches over 30 degrees with no water yes NO WATER for two whole days no drinking water cannot wash cannot flush toilet taps are run dry because of the heatwave apparently it’s vandals with the hydrants but there should be things Put in place where only engineers have access to these hydrants. It’s essential to have clean water for food drinking and washing but no I had none for two whole days and when I tried to contact the water board thru the app it was closed for maintenance it’s disgusting and unfair . **Developer response:** Hi there, thank you for getting in touch and I'm really sorry to hear about the water supply issues you have experienced this week. I completely understand this isn't ideal, and especially with how warm it is. If you have access to social media, would you mind sending me a private message with your address/contact number? You can reach us via Facebook, X or Instagram. Alternatively, you can log a report online at https://www.unitedutilities.com/emergencies/report-a-problem/ and our emergency contact number is 0345 672 3723. Thanks, Adam ### 1/5 — Payment options *2026-05-22, version 4.5* Tries to force you into direct debit by not making payment options easy,, having to enter full card details each time with no option of saving them ### 1/5 — Pointless *2026-05-14, version 4.5* Can’t set up direct debit, request a water meter, every form of contact is a phone number negating the point of the app beyond paying the extraordinarily expensive bill. It’s treble the amount I paid before I moved to their service area. Scum. ### 1/5 — Review *2026-05-11, version 4.5* Would make life a lot easier if you could store payment details instead of having to re enter them every time ### 1/5 — Izabela *2026-05-01, version 4.4* It always logged me with face ID, after new uodate it's asking me for 6 digit PIN which I never created. So I clicked "forgotten PIN" and it sends me text with 4 digit security pin which I then input and it just closing the app for me. I tried about 10 times. You need to fix it. ### 1/5 — Extra miter *2026-04-30, version 4.4* We use less they charge more ### 1/5 — Awful App *2026-04-30, version 4.4* Updated: So the response from the developer is to opt into paperless billing to see my bills on the app. The thing is, I opted for paperless years ago, and have all my bills in the app except the most recent one. Do your homework before responding. Pretty useless app, feels like it’s been released just do they can say they’ve got one. Had a new bill via email 3 weeks ago and it’s still not appeared in the app. Amateur. ### 2/5 — App is pointless *2026-04-21, version 4.3* The new app tells you me absolutely nothing other than payment info. It would be more helpful if it provided data regarding usage, waste water and how the water is being used. ### 1/5 — Payment *2026-04-16, version 4.3* They are too expensive I’m alone and they’re coasting me over £300 per month. ### 1/5 — So Poor as a company, profits over all else . *2026-04-02, version 4.3* Absolutely astounding how bad this Water company has become, it’s so lucky that you don’t have any competition or you would be out of business . ### 1/5 — Mrs *2026-04-01, version 4.3* My bill to mach I got universal credit My son have eczema and elargey My daughter elargey Please look after my bill please my new bill £39 to mach I paid gas and electricity council tax to many bills Please please give me good price please help Shno najim ### 1/5 — Awful *2026-03-27, version 4.3* Overcharging me when I’m not on a meter, states I owe them money when I pay my yearly fee in a lump sum ### 1/5 — Awful company *2026-03-26, version 4.3* I live in a 1 bed flat my brother was living with me I complained about my bill they said it ba cause 2 people living in flat my brother left over a month ago I told them now there saying makes no diffrence bill still the same how on earth can that work out ### 1/5 — Terrible customer service *2026-03-23, version 4.3* I have paperless bills for all of my utilities, including water. UU sent me an email to say I hadn’t paid my bill. But I hadn’t received any prior email to let me know they’d issued a bill. So how could I pay a bill that I hadn’t received? They obviously have my correct email address because I received their “reminder to pay”. I phoned them, got through to an agent after about 10 minutes. The agent sent me a code and asked me a long list of increasingly irrelevant questions to verify my identity (the code and 3 questions should have been enough to do that). I had to explain my issue 4 times to the agent before she understood it. I’ve now changed back to paper bills as I can’t trust UU to get it right next time and notify me by email when they issue a bill. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2026-07-24, version 4.6* The sole service provider so doesn’t care about customers doesn’t care if our houses flooded expensive prices ### 1/5 — App *2026-07-16, version 4.6* This app is the most terrible useless app I have ever come across. Tells you nothing, you can’t do anything with it. ### 1/5 — Suspicious company *2026-07-12, version 4.6* Always submit your meter readings if you have one, so they don’t get the chance to overcharge you. I was paying thousands for just half a year, now only over £20 a month. ### 1/5 — Rubbish service *2026-07-03* Water pressure in Blundellsands Crosby has been dreadful for six weeks. Still not fixed. I contacted the Chief Executive of United Utilities. Receipted a phone call from an advisor. She let me know there was an issue with a faulty pressure valve. Won’t be fixed until 6 July. Promised to call back with updates, still waiting for the call two weeks later. No communication whatsoever from United Utilities. In breach of Water Act 1971. Disgraceful way to treat customers that have just had bills increased by almost 60%! ### 1/5 — manage settings *2026-07-02, version 4.6* Application is not supporting to manage settings Can’t update or manage any settings. No use of that option. ### 1/5 — Customer care *2026-06-26, version 4.6* Terrible ### 1/5 — Estimated bills *2026-06-17, version 4.6* Even though they installed meters and change them regularly they decide to bill me on estimates and don’t even let me view the bill to contest it. Awful customer service ### 1/5 — UU’s cost me £100’s *2026-06-11* They lie. Took me almost a year to finally get a meter fitted due to their lazy, unknowledgeable staff (contractors). That delay cost me about £600. They over charge. They supposedly fitted a “smart meter”, yet they are estimating my bill?!!They take money even when you’re very much in credit, but even 4 days after taking your DD, it doesn’t show on your account. Awful company. I am currently almost £100’in credit, almost £600 over-charged but cannot speak to them or request a refund via this app. It’s an extortionate JOKE! **Developer response:** Hi there, I am really sorry to hear about your experience. If you use social media could you send us a DM with your name, address and contact details so we can look into this please? Alex ### 1/5 — Expensive scam company with rubbish systems *2026-06-11* I used to live in a house with unlimited water, meaning I could use as much as I wanted for £35 I moved into our new home where I've certainly used alot less water and I'm now paying £65 per month, almost double what I paid on "unlimited" how does that make any logical sense???? And now cause they want to scam me I'm not allowed to have this meter removed to go back to unlimited, absolute scam of a company, also your online system and app are useless, I have more options with a stick of butter. **Developer response:** Good morning, thanks for your feedback, and I’m sorry this has been frustrating. I understand why the increase feels confusing. Your previous home was likely on a fixed (unmetered) charge, whereas your current bills are based on metered usage, which can vary. If you'd like us to take a look over your account, please send a message via our social media, either Facebook, Instagram or X. Thanks, Sharon ### 1/5 — Terrible app *2026-05-28, version 4.5* 2026, can’t save credit card details, don’t have Apple Pay, main website don’t accept Firefox as a browser… company is archaic. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Service *2026-06-04, version 4.5* I arrived home to find a damaged water meter and no water. I called customer service and within 3 hours my service was restored. Both the gentleman on the service desk and the engineer were very helpful patient and understanding. ### 5/5 — Disgusting customer service *2026-04-20, version 4.3* Spoken to over the phone like a second class citizen by a young girl who continually tried to speak over me ### 5/5 — Perfect App! *2026-04-08, version 4.3* Very few apps live up to my expected expectations but this goes beyond. Perfect app for busy lifestyles. ### 5/5 — United utilities app *2026-03-25, version 4.3* I like this app. It makes paying my water bill a lot easier. I can also see my past payments. And get help if needed as it has a help section. ### 5/5 — Longton *2026-01-27, version 4.3* Just to say thank you so much for the the bottles of water you you left outside my door yesterday,it is very much appreciated.Thank you again. Hope you all have a good day. ### 5/5 — Dr Barry William Maiden *2025-11-30, version 4.2* An excellent service by an excellent company thank you very much Dr Barry William Maiden XXX ### 5/5 — Understanding *2025-09-28, version 4.2* UT are the only company that is understanding things happen in life and if your late, they send gentle reminders and not aggressive ones. ### 5/5 — Water *2025-09-18, version 4.2* One very good app very easy to pay your bill ### 5/5 — Friendly *2025-08-30, version 4.1* Had no trouble making payment ### 5/5 — Pay a water bill *2025-08-25, version 4.1* I can’t pay a much or a little I like each month or each week --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*