# UnitedHealthcare — user reviews > 2,458 indexed App Store user reviews of UnitedHealthcare by United HealthCare Services, Inc., rated 4.70/5 from 836,194 ratings. - Source: https://appshunter.io/ios/app/unitedhealthcare/id1348316600/reviews - App overview in markdown: https://appshunter.io/ios/app/unitedhealthcare/id1348316600.md - Rating breakdown: 5★ 713,719 · 4★ 62,438 · 3★ 20,142 · 2★ 8,434 · 1★ 31,461 ## What do users think of UnitedHealthcare? Overall sentiment: neutral **Pros** - 🚀 Convenient access to insurance information - 🔍 Easy to find in-network providers - 📊 Clear overview of claims and expenses - 💬 Helpful customer service - 🌐 Seamless integration with other apps **Cons** - 🐛 Glitches and bugs in the app - 🔍 Inaccurate provider information - 🤔 Confusing navigation and UI - 📞 Long wait times for customer support - 🏥 Difficulty finding and accessing certain medical services **Commonly reported bugs** - Login issues and account access problems - Inconsistent sync between app and website data - Incorrect or outdated information on covered services - Inability to edit or correct submitted claims - Crashing or freezing during usage **Most requested features** - Ability to save and manage out-of-network providers - Integration with electronic medical records - Improved search functionality for providers and services - Option to view detailed cost estimates for procedures - Streamlined claims submission and tracking ## Newest reviews (10 of 2,458) ### 2/5 — False Info *2026-09-03, version 3.12.0* I did a cost estimate and was told that it would cost $211. I then got a bill for $1475. When I called they said it was just an estimate and closed my appeal ### 3/5 — Groceries *2026-09-03, version 3.12.0* Out of $71.20 it only paid $10.07 ### 3/5 — UHC debit card *2026-09-02, version 3.12.0* My Debit UHC card does not work. ### 3/5 — Products approved, but upon checkout, it does not clear *2026-09-02, version 3.12.0* I use the scanner to make sure the product is approved for purchase and it will show me that it is approved with the (Green) approval message, yet when I go to check out, it is not covered. This is very frustrating and happens on a regular basis, please help fix this. ### 3/5 — Hard to find urgent cares *2026-09-02, version 3.12.0* Hard to find urgent cares that are still open and have working phone numbers. I think that section needs to be checked and updated frequently. ### 3/5 — Purchases never accepted *2026-09-02, version 3.12.0* Bought items with card or so I thought. But when I came back for confirmation, they weren’t. Back to square one. ### 1/5 — Issue with reporting healthy activities *2026-09-01, version 3.12.0* Every time I report and activity that has been completed it refresh like I never reported the information. ### 3/5 — BALANCE NOT UPDATE AT THE TIME TO PAY *2026-09-01, version 3.12.0* PLEASE SHOW THE BALANCE AFTER TRANSATION ### 1/5 — Inconvenience *2026-09-01, version 3.12.0* This is the second time I have taken over $200 worth of groceries to the checkout and have been told my card would not work. I pull up the app to show them there is money on the card and see a notice that you are having problems. You are sorry for the inconvenience! How does that help me or any other elderly person trying to buy their groceries? You don’t know what inconvenience is! Or embarrassment when you have to tell the cashier you don’t have any money to pay for the groceries. Get your problems worked out so you aren’t being an inconvenience! ### 3/5 — Won’t work at Walmart *2026-09-01, version 3.12.0* Get up to register with groceries the said it don’t work! I had $85 on it. Is this Walmart’s problem or the card? ## Most critical reviews (10 lowest-rated) ### 1/5 — Tis Broke *2026-09-03, version 3.12.0* Saying products are approved for purchase with benefits, when they are not. And having login issues. ### 1/5 — Included Health App Sucks!!! *2026-09-03, version 3.12.0* Horrible horrible experience, yall should not exist. Both appointments were canceled because providers did not show, and then tech team and customer support blamed my connection, when they admitted sometimes their drs don't show up for their appointments. What a waste of 2 hours of my time!!! ### 1/5 — Phone *2026-09-03, version 3.12.0* Cant get a hold of anybody on the phone. Or can I get the info from this app. Not happy ### 1/5 — Worse ever *2026-09-03, version 3.12.0* I can’t wait to switch out of this company ### 1/5 — Expensive and their app is poor *2026-09-03, version 3.12.0* I get really frustrated. Their app is poor and if you try to speak with a representative you wait forever even on the chat area of the app. I pay $1000 a month with a $16000 max. Despite paying my personal deductible I still pay for all office visits. ### 1/5 — Useless *2026-09-03, version 3.12.0* If you do not have a full UHC health plan, do not even bother downloading the app. I have only a vision plan through my job and I can never get to what I need once logged in. I have to keep relogging in and end up not having access to what I need. I can only get what I need via a computer. Useless. ### 1/5 — Horrible plan and horrible service *2026-09-03, version 3.12.0* I have been continually frustrated that practically every provider I locate in the app turns out to be not a provider in network and I find this out only after I visit. There are zero chiropractors in network as well. ### 1/5 — Horrendous *2026-09-02, version 3.12.0* Worthless app and website. Provider search is a waste of time ### 1/5 — FaceID Disables Constantly *2026-09-02, version 3.12.0* FaceID constantly has to be “re-enabled” with this app. I can login one day and the next day, it has been disabled and I have to manually login and re-enable ID. Nothing changed on my phone and no other apps have any issues with FaceID. ### 1/5 — Add the ride on app *2026-09-01, version 3.12.0* How am I going know when my ride is if your not showing ride!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Excelente *2026-09-03, version 3.12.0* Exelente ### 5/5 — Monthly Allowance *2026-09-03, version 3.12.0* I’m very pleased & blessed to receive this help every month from United Healthcare. Tk yall ### 5/5 — Dr. Coppin *2026-09-03, version 3.12.0* I have had the best experience with Dr. Coppin and his entire staff. ### 5/5 — excellent app *2026-09-02, version 3.12.0* Excellent is all I can say about this app ### 5/5 — InNeed *2026-09-01, version 3.12.0* My plans and benefits are great for my age and need, but the United healthcare app is truly benifitting to anyone who’s covered by Uhc ### 5/5 — Never been easier *2026-09-01, version 3.12.0* Easy to find my bills and questions I have answered all in one app and for my health self care ### 5/5 — Muy buena *2026-09-01, version 3.12.0* Fácil de usar ### 5/5 — Very helpful *2026-09-01, version 3.12.0* This app is very helpful. I don’t have to worry about calling to make appointments or check in and see what my results are. ### 5/5 — UHC App *2026-09-01, version 3.12.0* I love the UHC app. It is a wonderful self guided tool. And. It's very user friendly even for the seniors like myself. ### 5/5 — Kat’s view *2026-09-01, version 3.12.0* Days we have as we grow older are a bit easier with UNITED HEALTHCARE --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*