# Uniters — user reviews > 60 indexed App Store user reviews of Uniters by Uniters North America, LLC, rated 4.75/5 from 1,269 ratings. - Source: https://appshunter.io/ios/app/uniters/id585877462/reviews - App overview in markdown: https://appshunter.io/ios/app/uniters/id585877462.md - Rating breakdown: 5★ 1,090 · 4★ 116 · 3★ 23 · 2★ 7 · 1★ 32 ## What do users think of Uniters? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Efficient claim submission process - 💡 Convenient app-based solution - 🚀 Quick and simple - 👍 Straightforward and intuitive **Cons** - 🐛 Inconsistent communication and claim resolution - 👎 Difficult to navigate and find relevant information - 👎 Lack of live support and personalized assistance - 👎 Unclear coverage and exclusions - 👎 Unsatisfactory claim handling and denials **Commonly reported bugs** - Issues with password reset functionality - Incorrect claim status and denial reasons displayed in the app **Most requested features** - Live chat or phone support option - More detailed furniture/item selection - Improved communication on claim status and resolution - Clearer explanation of coverage and exclusions ## Newest reviews (15 of 60) ### 2/5 — I would rather talk to a live person *2024-08-04* Though the app was fairly simple to use and submit a claim in less than 5 to 10 minutes, it would be so much easier to talk to a live person and explain the problem, then sifting through 100 different parts of every kind of furniture to choose the location of the damage on my couch. I just wanted to choose the seat of my corner piece of my sectional and all I was getting was so many different kinds of seat casings in the seat category. I don’t know what that is so I just picked one. I hope it works. ### 5/5 — Great *2022-02-13, version 4.28* Very easy to use and submit. Just have to see how long it takes to be resolved ### 5/5 — Very easy to use *2022-02-04, version 4.28* This app is very easy to use ### 4/5 — Great app and easy to use *2022-01-30, version 4.28* I really like how easy this app is to use. Only problem I’ve had is creating a new claim when a prior one wasn’t closed out. Customer service fixed it quickly, on a Sunday. Very satisfied. ### 5/5 — Claim entry *2021-09-24, version 4.27* Easy to follow process. Like use of photos and videos to help with claim process. ### 5/5 — Awesome App!! *2021-07-28, version 4.25* Uniters app made it extremely easy to submit a claim!! ### 5/5 — Easy! *2021-07-16, version 4.25* It was very easy to submit a claim. Simple questions to simple answers. One of the best claim process I’ve experience. ### 4/5 — Chair-ish your extended warranty *2021-06-10, version 4.25* I have dealt with warranties from purchases I made from other stores; United is absolutely the best bar none. They don’t treat you like a criminal for filing a claim. I’ve filed 3 claims. Not because of faulty furniture; I have 10 grandchildren, stuffs going to happen. I love the service and the service people. ### 5/5 — Easy to use app, let’s see how easily it gets resolved *2021-05-20, version 4.20* Impressive app. The big elephant in the room is whether the resolution will be as easy as using the app. ### 4/5 — Submitting claims *2021-05-10, version 4.20* Process is relatively easy once I figured out how to make a claim following prompti ### 5/5 — Easy to file and submit claims *2021-04-20, version 4.20* I’m not sure how my claim will be handled yet but filing and submitting it was a breeze. This is a good app as far as those two things go. I’ll update this again after my claim has been looked at and a solution has been reached. ### 5/5 — Very simple app *2021-01-07, version 4.20* It was easy to submit my clans ### 3/5 — Some easy parts, some very hard parts *2020-12-17, version 4.20* This is a really useful app in that u can do all the work yourself in a few easy steps. But I had a really hard time getting my password reset. It till me a week to be able to get into the app bc I had to contact support to let me in. The reset password link did not work. Secondly the furniture descriptions are not helpful. I ordered my sectional 3 years ago. I don’t remember the names of each piece. It would be nice to have a pic for each item. Or if it knew what I had based on my account and then I could only select from those items. ### 5/5 — Very easy *2020-11-16, version 4.20* Submitted claim for my couch and was very easy! ### 5/5 — Easy to submit a claim *2020-11-07, version 4.20* Straight through process to submit a claim ## Most critical reviews (10 lowest-rated) ### 1/5 — This Company is a Scam *2023-09-09* Firstly the App is non intuitive. There isn’t a proper communication channel. You file a claim and then you wait with no communication whatsoever - there isn’t a contact number to reach them directly. The insurance coverage is th biggest scam - because they will always find a way to abuse th system to deny you claim whether it’s by blaming back on you or saying it’s wear and tear and not covered. This company deserves the Prize for scamming people in the name of Insurance ### 1/5 — Don’t Bother! *2023-06-07* All claims are denied and the vague list of issues “covered” is contradicted by an extremely long list of 29 things not covered with one bullet of the 29 noting every possible scenario and means of damage. Moreover, you will not get a callback or an update on your claim. I had to call six times going through multiple options to get to anyone. And the option I selected had nothing to do with what I needed which was a simple update on the app submitted claim. ### 1/5 — Worse companyyy! Do not buy the 5 year plan! *2022-10-21, version 4.33* Worse company ever !!!! They denied a water spill accident and reference me to an outside company… I would have been better off not paying the extra for the 5 year plan and buying a cleaner myself. ### 1/5 — False insurance protection *2022-09-25, version 4.33* I purchased a 1k sofa from living spaces and they offer this plan a few years later under the protection I have open a claim took over 1 month for them to send a supposedly expert tech he came move the sofa took a few photos and left the tech by accident damage the corner of the sofa when he move it the are was already damaged by accident and he made it worst weeks later he send a report the sofa just was old and did not put all the findings and this lying company now won’t cover the accident rips and frame damage they took my money send someone that made it worst and now they won’t cover thieves bad customer service but im take them to court because all my claim is under the warranty stay away from this company. ### 1/5 — Annoying *2021-09-06, version 4.27* Verified my plan information then says “your 3 year protection plan was canceled contact the store you purchased from” how is a PRE PAID plan canceled……….. ### 1/5 — Not approving claims during pandemic *2020-08-02, version 4.19* Would not approve my claim and could not tell me where In terms and conditions it was listed as not covered. It’s like they are not approving claims during the pandemic when we need it more than ever ### 1/5 — Horrible customer service *2020-03-11, version 4.06* Do not use this company for any type of insurance! When using the app, I input the incorrect date of when an incident occurred. Unfortunately because of that simple error, my claim was denied and they hung up on me. How can a company do business like this? Please, save yourself the headache and DO NOT USE THIS COMPANY! ### 1/5 — Horrible Customer Service *2019-12-18, version 4.02* I have submitted claims and all denied immediately the next day. One out of 5 times having to call I got to talk to one person who was amazing and had to re open the claim that was immediately denied. A tech was sent out, 1 portion was repaired. But this is the hardest warranty company I have ever dealt with. Macy’s should not be selling this and we’re trying to get a refund. Feels like a scam. ### 1/5 — Submitting a claim is easy but.... *2019-12-18, version 4.02* I have experienced 3 different issues with the app thus far. While it is quick and easy to submit a claim I noticed the following, not sure if these are app issues or customer service issues. Tried talking to customer service about these issues and they basically told me they couldn’t help with app issues. -Contact info entered in the app is not the contact info they use. -If you submit a question on the claim status on the app they don’t respond -The approval/denial reason for the claim is not accurate and does not match the email. I had a claim denied, the app said it was denied because the damage happened during moving, while the email said it was denied because it was out of the timeframe. When talking to customer support, they said the app wasn’t correct. ### 1/5 — Untrustworthy company *2019-09-16, version 3.93* Do not trust this company, I have a 3 years full warranty and now I have an issue with my sofa consider as a factory issue I opened a claim but they did not accept it! I do not why?? ## Most praised reviews (10 highest-rated) ### 5/5 — Very functional app *2024-11-09* Everything you need to file a claim in one place- They make it easy for you! ### 5/5 — Easy and accessible *2024-04-16* Only the second time filing a claim, but it was very easy to use and explained everything I needed to do! ### 5/5 — Furniture claim *2024-01-02* App very easy to use. Just answer a few questions upload photos and voila. Takes maybe 10 minutes. ### 5/5 — Easy claim *2023-01-25, version 4.33* This app is very useful. Took a minute to add the problem,take photos, and submit ### 5/5 — Easy to Make a Claim *2023-01-03, version 4.33* The app made it easy to submit a claim. Now to see how the follow through goes. ### 5/5 — Claim Review online *2022-09-21, version 4.33* How wonderful all I had to do was describe the defect and take pictures very easy! I hope the rest of the process is as easy as the online submission. ### 5/5 — So glad I bought the insurance! *2022-07-29, version 4.33* They make it easy to submit a claim! ### 5/5 — Easy Peezy *2022-07-29, version 4.33* Filing a claim with the app was so easy it walks you right through a couple questions take pictures and submit. ### 5/5 — Ease of use is amazing *2022-05-22, version 4.33* I bought a bed frame from living spaces and i needed to file a claim because a piece was broken and this app made is super easy to submit my claim. Simple and clean. ### 5/5 — Claim *2022-04-07, version 4.32* Very easy to use good job nice app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*