# UNIVERGE BLUE™ CONNECT — Cloud PBX softphone

> Cloud-based business phone system softphone for mobile collaboration. (iPhone/iPad app by NEC CORPORATION OF AMERICA.)

- Source: https://appshunter.io/ios/app/univerge-blue-connect/id1503704607 (this page in markdown: same URL + `.md`)
- Developer: [NEC CORPORATION OF AMERICA](https://appshunter.io/developer/524160663)
- Category: Business, Productivity
- Price: Free
- Rating: 4.60/5 from 137 App Store ratings · 52 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 145 MB
- Languages: American English, Dutch, French (France), German (Germany), Italian, Japanese, European Spanish
- Released: 2020-04-21
- Data updated: 2026-06-08
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/univerge-blue-connect/id1503704607/reviews.md

## What is UNIVERGE BLUE™ CONNECT?

UNIVERGE BLUE® CONNECT
Cloud Communications On-the-Go
Download the UNIVERGE BLUE CONNECT Mobile App for use with UNIVERGE BLUE CONNECT business phone system so you can call, chat, meet, and more, anywhere work takes you.

The UNIVERGE BLUE CONNECT Mobile App transforms your mobile phone into an essential collaboration tool, making teamwork on-the-go easier than ever. Place and receive calls, see who is available, chat with colleagues, start video calls, share screens, and manage voicemails all from one application — anytime, anywhere.

Never Miss Important Calls or Meetings
Extend your business phone number and extension to your mobile phone, so you can place and receive calls on the go or even transfer calls from your desktop phone to your mobile device — seamlessly, without interruption. Join a scheduled call or launch an ad-hoc video conference meeting from wherever. 

Easily Collaborate from Anywhere
Your desktop chat is synchronized in real-time with your mobile device so you can stay connected and continue conversations from wherever. Now, with UNIVERGE BLUE CONNECT AI Assistant, you can effortlessly access information and simplify your daily tasks using the power of generative AI technology.

All Your Important Collaboration Tools Right on Your Mobile Device, Including:
• An integrated, searchable corporate contact list
• One-tap calling of your contacts
• One-tap calling into conference bridges
• The ability to manage multiple calls at once
• Voicemail transcription
• Advanced calling features:
      • Call transfers – blind and warm
      • Call Flip – quickly flip between mobile and desk phone during active calls
      • Call Forwarding – allows greater flexibility to customize call flows based on specific, predetermined schedules, number of rings, and routing instructions to other users or phone numbers
• Team chat and messaging
• UNIVERGE BLUE® CONNECT AI Assistant, an integrated generative AI tool, that provides quick, helpful responses to a variety of tasks via chat
• The ability to host and attend video conference meetings 
• The ability to securely access and share files (requires UNIVERGE BLUE SHARE Mobile App)

IMPORTANT: The UNIVERGE BLUE CONNECT Mobile App requires a UNIVERGE BLUE CONNECT business phone system account.

* LEGAL DISCLAIMERS
1. It is important that you understand the 911 policies before using this product. For more information on these policies, please see https://univerge.blue/pdf/Connect-911.pdf.
2. Call quality may be affected when using Wi-Fi or Cellular Data.
3. International and roaming data charges from your mobile carrier may apply.
4. You are responsible for ensuring that all call recordings comply with any applicable federal or state law (including consent requirements.)
5. By downloading UNIVERGE BLUE CONNECT, you agree to the terms of the End User License Agreement and acknowledge that you accept the Privacy Policy, and the AI Use and Terms within the following links (see https://univerge.blue/legal/ and https://univerge.blue/pdf/AIUseTermsAndNotifications.pdf).

## Key features

- Cloud PBX softphone functionality
- Team chat and messaging
- Video conferencing and screen sharing
- Voicemail transcription
- AI Assistant for task simplification
- Call transfers and forwarding
- Integrated corporate contact list

## Recent user reviews (10 of 52)

All indexed reviews: https://appshunter.io/ios/app/univerge-blue-connect/id1503704607/reviews.md

### 1/5 — 通話出来ない

*2026-01-15, version 2.36.0*

会社が契約しているから使わないといけないが、とにかく電波が悪すぎて、声が途切れるのがほとんど。仕事にならないので、通常の電話アプリでの外線で、社内の人と電話している。

### 5/5 — Great

*2025-05-05, version 2.26.0*

Super

### 3/5 — 改善要望

*2025-03-28, version 2.26.0*

まだ使い始めたばかりですが、改善要望をお願いします。
1.ステータスで内線は受けれるけど、外線は鳴動しないという設定ができるとありがたいです。
2.外線を受けた際に『他者応答』ではなく、はっきり誰か（名前もしくは内線番号で表示など）わかるとその後のやり取りがスムーズになるので助かります。
よろしくお願いします。

### 1/5 — あまりにも繋がらない

*2025-02-25, version 2.25.1*

会社の方針で内線代わりにこのアプリ使用に切り替わりました。しかし、着信に出ようとしても、接続中の表記のまますぐに着信そのものが切れてしまうため業務に支障をきたしています。もう少し通話が繋がりやすいように仕様変更を検討していただけると助かります。

### 5/5 — Great

*2025-01-29, version 2.24.0*

Super

### 5/5 — This phone service has been a lifesaver!

*2024-09-22, version 2.20.0*

I was fortunate to find out about universe blue/ blue connect early on when starting my private internal medicine. practice.   One of the biggest concerns patients have is when they cannot reach staff when calling regarding prescriptions or other issues. Because of Blue, we have been able to look at visual voicemail through our email and use the app to quickly respond to calls and messages. It has helped tremendously with my patient satisfaction.

### 4/5 — mostly good

*2024-05-30, version 2.18.0*

wish I could make font bigger

### 3/5 — Can no longer transfer calls

*2024-05-16, version 2.18.0*

Since the update, I no longer have the option to transfer calls! Idk why that disappeared, but it is a necessary feature for my business. Please fix!!

### 5/5 — Stellar!

*2024-02-15, version 2.14.1*

This collaboration tool is so simple to use yet so comprehensive. NEC makes amazing products!

### 3/5 — Needs a little help

*2023-11-10, version 2.13.1*

Needs a Face ID login 
The whole having to type my entire email and password is ridiculous.

## Frequently asked questions about UNIVERGE BLUE™ CONNECT

### What does the UNIVERGE BLUE CONNECT app do?

The app turns your mobile phone into a business communication hub. It enables you to make and receive calls using your business number, chat with colleagues, participate in video conferences, share your screen, and manage voicemails. It also features an AI assistant to help with various tasks.

### What are the key features of this app?

Key features include cloud PBX softphone capabilities, team chat, video conferencing, voicemail transcription, an AI assistant, advanced calling features like call transfers and forwarding, and an integrated corporate contact list for easy calling.

### Is this app free to use?

The UNIVERGE BLUE CONNECT Mobile App itself is free to download and use. However, it requires an active UNIVERGE BLUE CONNECT business phone system account to function. Usage may also be subject to your mobile carrier's data charges.

### What devices is this app compatible with?

The app is designed for mobile devices. While specific operating system versions are not detailed, it is intended for use on smartphones that can run mobile applications. An active UNIVERGE BLUE CONNECT business phone system account is mandatory.

### How can this app help with remote work?

This app is ideal for remote work as it extends your business phone number and extension to your mobile device, allowing you to make and receive calls seamlessly. You can also chat with colleagues, join meetings, and manage voicemails from any location, ensuring you stay connected and productive.

## Version history (last 5 releases)

### 2.37.0 — 2026-02-25

Call Recording On-Demand: You can now control call recording directly from mobile app. Start, pause, or resume recordings during live calls (based on admin settings), with clear visual indicators and voice notifications.

### 2.36.0 — 2026-01-14

AI Meeting Recap: Hosts can open AI Meeting Recap from past meeting details for quick summaries. 

External Contact URL: External contacts now show a clickable URL in mobile cards when available, with long links truncated. 

Early Media 183: Dialpad is now available during early media to send DTMF before the call connects.

### 2.35.1 — 2025-11-24

Call Recordings
We’ve added a new Call Recordings section under the Calls tab
Now you can view, play, and analyze your recorded calls right from the app.
Enjoy AI-powered insights like summaries, sentiment analysis, topics, and transcriptions (when available).

### 2.34.0 — 2025-10-30

Default Calling App Support
You can now set the app as your default calling app in iOS Settings.

### 2.33.0 — 2025-10-15

Bug fixes & improvements (including iOS 26 specific bug fixes)

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## More apps by NEC CORPORATION OF AMERICA

- [UNIVERGE UM8700Mobile](https://appshunter.io/ios/app/univerge-um8700mobile/id524160660)
- [LASC Msgr](https://appshunter.io/ios/app/lasc-msgr/id1436066449)
- [NEC Enterprise Video Analytics](https://appshunter.io/ios/app/nec-enterprise-video-analytics/id1488669406)
- [UNIVERGE BLUE™ MEET](https://appshunter.io/ios/app/univerge-blue-meet/id1502380837)
- [UNIVERGE BLUE™ SHARE](https://appshunter.io/ios/app/univerge-blue-share/id1503703832)

All apps by NEC CORPORATION OF AMERICA: https://appshunter.io/developer/524160663

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*