# Universal Assistance > Global 24/7 travel assistance for health, legal, and lost item emergencies. (iPhone/iPad app by Universal Assistance S.A..) - Source: https://appshunter.io/ios/app/universal-assistance/id1005237356 (this page in markdown: same URL + `.md`) - Developer: [Universal Assistance S.A.](https://appshunter.io/developer/1308408759) - Category: Travel - Price: Free - Rating: 4.50/5 from 374 App Store ratings · 163 written reviews indexed - Age rating: 12+ - Requires: iOS 16.0 · 193 MB - Languages: American English, European Portuguese, European Spanish - Released: 2015-07-06 - Data updated: 2026-08-30 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/universal-assistance/id1005237356/reviews.md ## What is Universal Assistance? About us Born 40 years ago, our company has been providing comprehensive assistance services to travelers ever since. Our global operations serve customers across five continents through our 24/365 multilingual call centers located across the world. Starting March 2018, Universal Assistance is part of Cover-More Group, the travel assistance and travel insurance division of Zurich Insurance Group. In the event of a health mishap, legal problem, loss of luggage, passport or documents, a simple phone call sets into motion the most state-of-the-art assistance system. ## Key features - 24/7 multilingual call centers - Global operations across five continents - Assistance for health mishaps - Support for legal problems - Help with lost luggage and documents - State-of-the-art assistance system ## Recent user reviews (10 of 163) All indexed reviews: https://appshunter.io/ios/app/universal-assistance/id1005237356/reviews.md ### 1/5 — Assistencia nula *2026-08-12* Pessimo me venderam uma assistencia que nao existe **Developer response:** Olá jonnyderek, sua opinião é muito importante. Para entender melhor o que aconteceu, pedimos que entre em contato com nosso Departamento de Atendimento ao Cliente através do formulário https://www.universal-assistance.com/br/central-de-ajuda e retornaremos o mais breve possível. Aguardamos seus comentários. ### 1/5 — Usabilidade bem ruim *2026-07-07* Estou tentando cadastrar o meu voucher e dos meus filhos, mas não consigo, usabilidade bem fraca e pouco intuitiva **Developer response:** Olá nigmann, sua opinião é muito importante para continuar melhorando a experiência com nosso App. Levaremos o comentário ao setor responsável. Se precisar fazer outra consulta ou o problema persistir, pedimos que entre em contato com nós através do formulário https://www.universal-assistance.com/br-pt/form/contacto.html e retornaremos em breve. ### 1/5 — Péssimo *2026-07-05* Meus dados de cobertura estão errados e o chat não resolve nada, só manda preencher formulário, ridículo! **Developer response:** Olá fvbittencourt, sua opinião é muito importante. Para entender melhor o que aconteceu, pedimos que entre em contato com nosso Departamento de Atendimento ao Cliente através do formulário https://www.universal-assistance.com/br-pt/form/contacto.html e retornaremos o mais breve possível. Aguardamos seus comentários. ### 1/5 — App não consegue fazer login *2026-07-03* Não consigo fazer login , péssimo app . Cuidado com vídeos de recomendações, fui mais por indicação da internet e app não consegue fazer login **Developer response:** Olá Rafael, sua opinião é muito importante. Para entender melhor o que aconteceu, pedimos que entre em contato com nosso Departamento de Atendimento ao Cliente através do formulário https://www.universal-assistance.com/br-pt/form/contacto.html e retornaremos o mais breve possível. Aguardamos seus comentários. ### 5/5 — Barcelona *2026-06-08, version 7.5.1* Al llegar a España tuve un dolor repentino de cintura, que no me permitía caminar y una tarde por Wassap me comuniqué y por llamada me atendió un médico por Univ asist me re él y a los tres días estaba caminando normalmente y sin dolor pudiendo continuar y caminar por toda Europa, la sistémica y el sistema fue muy bueno!! ### 1/5 — Demasiada burocracia *2026-05-30, version 7.5.1* Estoy en otro país. Quise hacer una consulta a las 19hs y me dieron turno para hacerla a las 23hs. Son las 23:25 y nadie me responde ### 1/5 — Me fue mal *2026-05-19* Me intoxiqué en Guangzhou (la ciudad más grande de China) y cuando pedí asistencia la app me dijo que donde estaba no tenía cobertura. La próxima elijo mejor. **Developer response:** Hola Zambo, gracias por contactarte con nosotros. Para brindarte una mejor atención te pedimos que por favor completes el formulario de contacto disponible en nuestro sitio web y a la brevedad nos estaremos comunicando. ¡Saludos! ### 5/5 — Perfeito *2026-05-19* Bom **Developer response:** Olá Keboni, obrigada pelo seu feedback! 😊 Trabalhamos todos os dias para proporcionar uma experiência melhor. ### 5/5 — Ingreso *2026-05-17, version 7.5.1* Un poco complicado si no me acuerdo contraseña. Ya que NO me la mandas al email rápidamente. Mejorar eso ### 1/5 — Ni se puede iniciar sesión *2026-05-13* Marca errores desde el momento que se instala la app y no permite iniciar la sesión. **Developer response:** Hola Ritzdav, gracias por contactarte con nosotros. Para brindarte una mejor atención te pedimos que por favor completes el formulario de contacto disponible en nuestro sitio web y a la brevedad nos estaremos comunicando. ¡Saludos! ## Frequently asked questions about Universal Assistance ### What kind of assistance does this app offer? This app offers comprehensive assistance services for travelers. This includes help with health mishaps, legal problems, and the loss of luggage, passports, or documents. It aims to provide support for a wide range of travel-related emergencies. ### How can I contact assistance if I need it? You can contact assistance by making a simple phone call. The app connects you to a state-of-the-art assistance system managed by 24/365 multilingual call centers located across the world. ### Is this app free to use? Based on the provided information, the app itself is free to use. The description focuses on the services provided and does not mention any costs associated with downloading or using the application. ### Where are the assistance services available? The assistance services are available globally, with operations serving customers across five continents. This ensures that travelers can receive support regardless of their location worldwide. ## Version history (last 5 releases) ### 7.6.1 — 2026-08-26 Your travel assistance app is now even better. We’ve improved the app and fixed a few bugs. Update the app and enjoy a better experience with UA. ### 7.6.0 — 2026-07-23 Your travel assistance app is now even better. We’ve improved the app and fixed a few bugs. Update the app and enjoy a better experience with UA. ### 7.5.1 — 2026-05-08 Your travel assistance app is now even more complete. We’ve improved the app and fixed a few bugs. Update the app and enjoy a better experience with UA. ### 7.5.0 — 2026-05-04 Seu app de assistência ao viajante mais completo. Melhoramos o aplicativo e corrigimos algunos errores. Atualize o app e aproveite uma experiência ainda melhor com a UA. ### 7.3.1 — 2026-03-12 Your travel assistance app is now even more complete. We’ve improved the app and fixed a few bugs. Update the app and enjoy a better experience with UA. ## Apps similar to Universal Assistance | App | Rating | Price | Category | | --- | --- | --- | --- | | [Assist Card](https://appshunter.io/ios/app/assist-card/id571846774) | 4.4 (1,058) | Free | Travel | | [Special Tours](https://appshunter.io/ios/app/special-tours/id886704223) | 2.3 (7) | Free | Travel | | [AXA Cardmember Benefits](https://appshunter.io/ios/app/axa-cardmember-benefits/id6445958497) | 4.9 (187) | Free | Travel | | [IATI](https://appshunter.io/ios/app/iati/id6449665146) | 2.0 (4) | Free | Travel | | [MyTransfers](https://appshunter.io/ios/app/mytransfers/id1618322222) | 1.5 (4) | Free | Travel | | [Chapka](https://appshunter.io/ios/app/chapka/id6449433491) | 1.0 (2) | Free | Travel | ## Related topics [universal assistance](https://appshunter.io/ios/topics/universal-assistance) · [disaster assistance](https://appshunter.io/ios/topics/disaster-assistance) · [safe travel assistance](https://appshunter.io/ios/topics/safe-travel-assistance) · [hienfeld travel assistance](https://appshunter.io/ios/topics/hienfeld-travel-assistance) · [intact ins travel assistance](https://appshunter.io/ios/topics/intact-ins-travel-assistance) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*