# Universal Orlando Resort — user reviews > 1,097 indexed App Store user reviews of Universal Orlando Resort by NBCUniversal Media, LLC, rated 4.80/5 from 516,237 ratings. - Source: https://appshunter.io/ios/app/universal-orlando-resort/id878217080/reviews - App overview in markdown: https://appshunter.io/ios/app/universal-orlando-resort/id878217080.md - Rating breakdown: 5★ 462,069 · 4★ 30,694 · 3★ 10,154 · 2★ 3,974 · 1★ 9,346 ## What do users think of Universal Orlando Resort? Overall sentiment: mixed **Pros** - 🚀 Helpful app for navigating the parks - 👍 Useful for checking wait times and dining options - 🤩 Amazing experience at the parks - 🤳 Convenient mobile ordering **Cons** - 🐛 App crashes and glitches - 🤔 Inaccurate wait time information - 💸 Overpriced food and merchandise - 😤 Poor customer service and accessibility - 🤯 Frustrating virtual queue system **Commonly reported bugs** - Inability to link tickets and passes to the app - Frequent app crashes and login issues - Unreliable virtual queue system - Brightness issues and other UI problems **Most requested features** - Add GPS navigation and directions within the app - Improve mobile ordering functionality and customization - Provide more transparency on ride closures and maintenance - Integrate hotel and ticket information into the app - Allow users to view show schedules and park maps more easily ## Newest reviews (13 of 1,097) ### 4/5 — 1000 stars *2026-08-25, version 2026.7.1* This really good and helpful that is really useful when visiting universal Orlando. And very accurate for the wait times 5 STARS! ### 2/5 — Okay but clunky *2026-08-23, version 2026.7.1* Map features are good. However app constantly makes you re-login any time you try to do anything. Difficult to get to the digital tickets or annual pass. Why not just have a button on the home screen? Asks for the same information over and over. I’m logged in but then I have to indicate my state residency as well as fill out all the information as we try to book a hotel. I am logged in with my account which has all that information - address, phone, etc. Please work to improve the user experience of this app. ### 2/5 — Too much dependence on cell phone *2026-08-23, version 2026.7.1* Everything is done by your cell phone — entering park, ordering food — esp in the new Epic Park etc. Yet no charging outlets anywhere in park. If your cell phone runs out of electricity you have to go find and buy a portable charger. Dining at Epic Park is confusing. No easy stands to buy food at — must sit in restaurant and order everything — by phone ### 4/5 — No Apple Pay?!?!? *2026-08-23, version 2026.7.1* See above ### 2/5 — Harry Potter bar *2026-08-22, version 2026.7.1* Staff clueless on how to get drinks to our table after we order and pay in the app. 10 minutes later I had to walk back to the bar and order ### 2/5 — So disappointed *2026-08-21* Beaucoup d’attractions fermées ou retardées sans Updates. Le parc est Assez petit Les attractions ne sont pas WOW. HARRY POTTER est largement surévalué (attente infinie pour un truc passif) Suis franchement déçue. ### 4/5 — Disappointed With the Express Pass Experience *2026-08-17, version 2026.7.1* I was really looking forward to visiting Universal, but I was disappointed with the Express Pass experience. When you pay a significant amount of extra money for Express, you expect it to make a noticeable difference. Unfortunately, the Express lines were still much longer than I expected on several attractions, and at times it did not feel “express” at all. For the price Universal charges, I think the system should be managed better so guests who pay extra actually receive the benefit they are paying for. We still enjoyed the parks, but the Express Pass experience definitely affected our overall visit and did not feel like a good value for the money. ### 5/5 — So fun *2026-08-15, version 2026.7.1* My fam had so much fun and this app was vary helpful when we need to find roller coasters and bec my parents have old phones thar phones ran out of battery so I was able to just use the app( so fun I recommend to get this app and to go to universal) ### 5/5 — Loading tickets from photo library *2026-08-15, version 2026.7.1* Needs improvement ### 5/5 — Family of the Day *2026-08-15, version 2026.7.1* At the front gate they asked if we wanted to be “Family of the Day” which was amazing since we had a terrible flight experience coming to Orlando. Bryce took us around Mario Land and helped us skip the line to get on all the rides. We did all three in under an hour with plenty of time to enjoy Epic Universe. The app worked great, especially collecting all the coins and keys. ### 2/5 — Needs to be better *2026-08-14, version 2026.7.1* This app is missing 2 core features. 1. Show on map favorites or only specific attractions I select, not an entire category of attractions. 2. Navigate to an attraction by foot. ### 5/5 — Best theme Park EVER! *2026-08-13, version 2026.7.1* I love the Velocicoaster ### 3/5 — Hotel *2026-08-13, version 2026.7.1* The hotel page in the app doesn’t load any of the hotels or show price offers ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to log in *2026-08-28, version 2026.8.1* Unable to log in or create an account. Every time I try to sign in, the app throws an "Oops!" error saying there’s a problem on your end. Right after tapping "Continue" to connect to the server, it completely blocks access. Please fix this bug! ### 1/5 — Real human chat replaced by AI *2026-08-27, version 2026.8.1* Get AI out of Universal (I am a UOTM) ### 1/5 — Not User Friendly *2026-08-22, version 2026.7.1* We love Universal but wow does the app need updating. It took me 10 minutes to toggle thru the options to try and make a dining reservation 🙁 ### 1/5 — Login in error every time. *2026-08-21, version 2026.7.1* Every time I open the app to log in it fails. It says problem on our side. For some reason it also never remembers my log in credentials…. ### 1/5 — MOST USER UNFRIENDLY WEBSITE EXPERIENCE *2026-08-16, version 2026.7.1* They know you downloaded this to make your visit easy and go well. You would think they would make it easy to navigate. To find a way to add tickets that you’ve already purchased, resort booking that you’ve already purchased, and want to keep in one spot. No, this site is all corporate serving advertising, and not made to help the consumer. ### 1/5 — Terrible Experience *2026-08-14, version 2026.7.1* No good experience! Bad costumer Services! Muy aburrido los rides 👎👎👎very expensive for nothing 👎👎👎 ### 1/5 — Hotel reservations wont link *2026-08-13, version 2026.7.1* I cannot get any of our upcoming hotel reservations to link in the App. I don’t know if this has anything to do with never receiving an early check-in link either but I feel like it’s connected. ### 1/5 — Overrated *2026-08-13, version 2026.7.1* This place is overrated and overpriced. Save ur time and money. U will thank me ### 1/5 — App won’t let me sign in at all! *2026-08-09, version 2026.7.1* Every time I try hitting the sign in or create an account button, I get the oops we’re having trouble logging into your account message even before I’m able to reach the universal website that it directs me to ### 1/5 — iPad UI Issue in Landscape Mode *2026-08-08, version 2026.7.1* iPad Landscape Orientation Issue ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome Mobile Food Ordering *2026-08-27, version 2026.8.1* Easy, quick and great service overall!😊 ### 5/5 — Love the app *2026-08-24, version 2026.7.1* As an annual holder for over 5 years I must say the app just gets better and better. Thanks UO family please continue the great work ### 5/5 — Hollywood Rip Ride Rockit fan *2026-08-24, version 2026.7.1* I love universal even though they closed my favorite coaster Rockit they still have other good ones like velsicoaster and hulk but I really love everything there like their haunted houses like Dolls Let’s Play Dead was amazing water rides like poppies but also everything at volcano bay except punga racers that one actually cut my back it was so badand dark rides like spider man and the cat and the hat and men in black so over all universal is my favorite place to be but I really do wish they did not close Hollywood Rip Ride Rockit ### 5/5 — Awesomeness *2026-08-24, version 2026.7.1* Love you all!!! Pure perfection ### 5/5 — 67 *2026-08-24, version 2026.7.1* 67 men booty raped me ### 5/5 — Great Amusement Park *2026-08-23, version 2026.7.1* I go to Universal Orlando a lot and I absolutely love it. The team members are amazing and I love the different events they have for guests and overall I love Halloween Horror Nights and the Holiday Season they do such a amazing job and my favorite resort is Loews Sapphire Falls. The team there is absolutely amazing and I’ve become friends with a lot of them over the years ### 5/5 — Wonderful! *2026-08-22, version 2026.7.1* Epic Universa is a privilege. I’m not worthy to visit. I’m crying for joy. The rest of life will only be a disappointment. ### 5/5 — Pulled Pork Sandwich and Ribs *2026-08-21, version 2026.7.1* Supper Good, love the taste ### 5/5 — EPIC TIME!!!!! *2026-08-19, version 2026.7.1* Amazing environment mixed with exceptional staff!! So many vegan options for us plant eaters. Quality food at all the restaurants no matter the diet. Just have to find the one that works for you. ### 5/5 — The best *2026-08-17, version 2026.7.1* Universal is the best theme park in Orlando, and this app makes it so much more special. From finding dining, or checking wait times, the app gives you full insight on what Universal truly is, the best theme park ever created. J4BD supports --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*