# Universal Remote・TV Control — user reviews > 922 indexed App Store user reviews of Universal Remote・TV Control by Ozuna Limited, rated 4.60/5 from 10,075 ratings. - Source: https://appshunter.io/ios/app/universal-remotetv-control/id6467252904/reviews - App overview in markdown: https://appshunter.io/ios/app/universal-remotetv-control/id6467252904.md - Rating breakdown: 5★ 8,493 · 4★ 633 · 3★ 269 · 2★ 129 · 1★ 551 ## What do users think of Universal Remote・TV Control? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Works well - 💡 Useful when remote is lost - 🤖 Efficient remote control **Cons** - 💰 Expensive subscription - 🔒 Difficult to cancel subscription - 🐛 Disconnects frequently - 🤔 Doesn't work with all TVs **Commonly reported bugs** - App crashes frequently - Unable to connect to TV - Subscription issues **Most requested features** - Volume control option - Input selection feature - Compatibility with more TV models ## Newest reviews (11 of 922) ### 4/5 — Ports *2026-08-13, version 1.71* When hdmi ports are switched the app doesn’t work on your tv other then that it’s great ### 1/5 — Don’t bother *2026-08-11* You can download it but can’t do anything until you put your payment details in. Absolute joke **Developer response:** Hi there! Thank you for sharing your feedback — we understand your concerns. We’d like to clarify that the app offers a 3-day free trial, during which you can explore its features without being charged. Apple does require a payment method to be added in order to start the free trial, even if no payment is taken during the trial period — this is an App Store requirement and not something we can change on our side. If you haven’t already, we kindly suggest downloading the app and trying it during the free trial to see if it meets your needs. We truly appreciate your input, as it helps us better understand user expectations and improve the overall experience. Kind regards, Universal Remote • TV Control Support Team ### 1/5 — 订单问题 *2026-08-11* 希望负责人尽快联系我，本人在8月6号有一笔58块钱的订单，不是本人完成支付的，未成年操作支付，已经联系过苹果那边，提交两次申请退款未成功，需要平台处理 **Developer response:** 您好！感谢您抽出时间撰写反馈。关于您的退款请求，我们理解这种情况令人失望。很遗憾，由于订阅服务由 Apple 处理，我们无法直接协助您办理退款。我们建议您再次联系 Apple 支持，他们或许能够提供更多选择或解释其退款政策。此致， Universal Remote • TV Control Support Team ### 4/5 — Easy setup *2026-08-08, version 1.71* So far, it’s worked fairly well. It takes some time when it’s been turned off for it to reconnect, but it’s only about a minute’ish. ### 1/5 — 要求退款 *2026-08-05* 无意订购.刚打开软件就通过我的抖音月付扣了我58.我都没钱还直接扣月付.一次没使用过.能不能给我退款呀.学生真的没钱啊. **Developer response:** 您好！感谢您抽出时间向我们提供反馈。对于给您带来的任何不便，我们深表歉意。很遗憾，由于所有交易均由 Apple 处理，我们无法直接管理您的帐户或处理退款。非常感谢您的理解。如需退款方面的帮助，请联系 Apple 支持。感谢您的耐心等待，如有任何其他需要我们帮助的地方，请随时告知。此致， Universal Remote • TV Control Support Team ### 1/5 — This connects to a fire tv NOT a Samsung TV *2026-08-03, version 1.70* They lied. Not a good app ### 1/5 — 根本就没有免费试用 *2026-08-02* 根本就没有免费试用 订阅题目写的不清不楚 让你搞不清是试用还是直接订阅 只要点了就扣款198 投诉无门 电话也没有 电子邮箱也没有 软件里和开发者沟通的渠道一条都没有 软件一点都用不上想要退款难如登天 退款退款退款！！！ **Developer response:** 您好！感谢您的反馈。很抱歉您的体验未能达到预期。该应用可免费下载和安装。订阅价格、试用和续订条款将显示在 App Store 购买确认页面上。只有在您确认购买后才会产生费用。对于给您带来的不便，我们深表歉意，但很遗憾，由于所有交易均由 Apple 处理，我们无法直接管理您的帐户或处理退款。非常感谢您的理解。如需退款方面的帮助，请联系 Apple 支持。感谢您的耐心等待，如有任何其他需要我们帮助的地方，请随时告知。此致， Universal Remote • TV Control Support Team ### 1/5 — Bad app *2026-08-01* Require a lot of money for nothing **Developer response:** Hello there! Thanks for donating your time to  write the feedback. We're sorry to hear that you were disappointed with the app. Our app offers a subscription for users who prefer the convenience of controlling their TV from their phone instead of using a physical remote. We understand that this may not be the right choice for everyone, and we appreciate you sharing your opinion. If there is a specific issue you experienced or if you have suggestions on how we can improve, please contact us. We'd be happy to help. Kind regards, Universal Remote • TV Control Support Team ### 1/5 — Review *2026-08-01* If you keep asking for reviews none stop I’m going to start leaving 1 star reviews. Read a book🙄 well here’s your 1 star review, I’ll keep giving them Until I stopped being asked every time I open the app **Developer response:** Hello there! Thanks for donating your time to  write the feedback. We’re sorry the review prompt has been appearing so often. That’s understandably frustrating, and it’s not the experience we want for our users. We appreciate you taking the time to let us know. Your feedback has been shared with our team, and we’ll review how often the rating request is shown to make it less intrusive. Thank you for giving the app a try, and we hope we’ll have the chance to provide a better experience in the future. Kind regards, Universal Remote • TV Control Support Team ### 1/5 — 欺诈消费者 *2026-07-31* 下载这个骗子软件，下载就秒扣58元，2次向苹果客服申请退款都被拒绝。还有没有王法！ **Developer response:** 您好！感谢您愿意分享反馈。对于给您带来的不愉快体验，我们深表歉意。所有订阅、试用和自动续订均由 Apple App Store 管理。免费试用期结束后，如果您未在续订日期前至少 24 小时取消订阅，系统将根据您确认的订阅条款自动续订。这是 Apple 的订阅机制。关于退款，我们理解您的顾虑，但很遗憾，开发者无法处理或批准退款。所有退款申请均由 Apple 独立审核和决定。如果您提交了两份未获批准的申请，我们无法代表 Apple 更改审核结果。我们将认真记录您对产品体验的反馈，并持续改进。感谢您的反馈和理解。此致，敬礼！ Universal Remote • TV Control Support Team ### 1/5 — Prélèvement *2026-07-30* Il est écrit 3 jours d essai gratuit j ai resilié 3 minutes après l installation et il est écrit abonné jusqu au 30 juillet 2027. Si je suis prélevé je ferais un recours **Developer response:** Bonjour! Nous vous remercions d'avoir pris le temps de nous laisser un avis et nous excusons pour tout désagrément. Toutes les transactions sont effectuées conformément aux conditions générales d'Apple Media Services. L'annulation prématurée de la période d'essai peut être l'une des raisons du retrait d'argent, mais d'autres raisons peuvent également expliquer ce retrait, comme l'achat d'un abonnement sans période d'essai gratuite (tous les abonnements n'incluent pas d'essai gratuit, par exemple l'abonnement annuel) ou l'installation antérieure de l'application avec le même identifiant Apple. Pour résoudre ce problème rapidement, veuillez contacter notre équipe d'assistance par e-mail à l'adresse support@tvremote-smart.app en expliquant la situation en détail. Nous comprenons votre frustration et nous nous efforçons de résoudre ce type de problème efficacement. Cordialement, Universal Remote • TV Control Support Team ## Most critical reviews (10 lowest-rated) ### 1/5 — 乱扣费 *2026-08-24* 没注意就扣费了，都不知道弄的啥玩意 **Developer response:** 您好！感谢您抽出时间提交反馈。我们的应用提供免费试用订阅，并提供完整的订阅信息。我们绝不会在未经用户同意的情况下发起任何订阅——未经授权的订阅是不可能的。您的订阅（即使是 3 天免费试用）也会自动续订，直到您取消为止。删除应用不会取消您的订阅或停止付款。为避免被收费，您必须在每次续订日期前至少一天取消订阅（即，在免费试用或其他订阅计划结束前 24 小时）。如果您在免费试用或其他订阅计划结束前 24 小时内取消订阅，根据 App Store 的政策，您仍将被收取下一个订阅周期的费用。此信息已在我们的 App Store 预览页面上明确说明。此致， Universal Remote • TV Control Support Team ### 1/5 — 1 *2026-08-21* Kostet Geld **Developer response:** Hallo! Vielen Dank, dass Sie sich die Zeit genommen haben, uns Feedback und eine Bewertung zu unserer App zu geben. Es tut uns sehr leid zu hören, dass Sie nicht zufrieden waren. Wir bieten Ihnen eine kostenlose 3-tägige Testphase an, in der Sie die Premium-Version kennenlernen können. Wenn Sie die Testphase vor Ablauf kündigen, werden keine Kosten von Ihrem Konto abgebucht. Es bestehen also keinerlei Verpflichtungen, und der Kauf eines Abonnements ist Ihre freie Entscheidung. Für den vollen Zugriff auf alle Funktionen von Universal Remote • TV Control benötigen Sie ein Premium-Abonnement. Wir bieten Ihnen verschiedene Abonnementoptionen an: wöchentlich, monatlich und jährlich. Mit freundlichen Grüßen, Universal Remote • TV Control Support Team ### 1/5 — Price *2026-08-17, version 1.72* Why do we have to pay. Roku has a one time fee when you buy the device and you can use the app absolutely for free on any tv this is bs ### 1/5 — 新型骗局 付费58元完全无法使用 *2026-08-17* 花费58元订阅这款遥控器软件，完全没办法连接控制空调，功能根本失效。购买之后一次都没能正常使用，两次向苹果申请退款都被驳回。软件宣传与实际不符，不建议任何人购买！ **Developer response:** 您好！非常抱歉此次用户体验让您失望，感谢您抽出时间留下反馈。我们想澄清一下，我们的应用程序是用于控制兼容的电视遥控器，而非空调遥控器，我们也从未宣传过它可以控制空调。如果您购买此应用的目的是为了控制空调，对于由此造成的任何误解，我们深表歉意。关于退款，我们也对苹果两次拒绝您的申请表示歉意。由于 App Store 的付款和退款均由苹果处理，我们无法访问您的付款信息，也无法干预苹果的退款决定。感谢您的理解和反馈。此致，敬礼！ Universal Remote • TV Control Support Team ### 1/5 — 未使用无故扣费，莫名其妙扣费 *2026-08-17* 要求退费处理。并没有下载被扣费 希望软件方早日和我取得联系 **Developer response:** 您好！感谢您抽出时间向我们提供反馈。对于给您带来的任何不便，我们深表歉意。很遗憾，由于所有交易均由 Apple 处理，我们无法直接管理您的帐户或处理退款。非常感谢您的理解。如需退款方面的帮助，请联系 Apple 支持。感谢您的耐心等待，如有任何其他需要我们帮助的地方，请随时告知。此致， Universal Remote • TV Control Support Team ### 1/5 — 乱收费 *2026-08-16* 扣费情况不说清楚，按照引导使用导致扣费，还58一个月，你怎么不去抢啊？？？开发软件的人吗不要了是吧 **Developer response:** 您好！感谢您抽出时间提交反馈。我们的应用提供免费试用订阅，并提供完整的订阅信息。我们绝不会在未经用户同意的情况下发起任何订阅——未经授权的订阅是不可能的。您的订阅（即使是 3 天免费试用）也会自动续订，直到您取消为止。删除应用不会取消您的订阅或停止付款。为避免被收费，您必须在每次续订日期前至少一天取消订阅（即，在免费试用或其他订阅计划结束前 24 小时）。如果您在免费试用或其他订阅计划结束前 24 小时内取消订阅，根据 App Store 的政策，您仍将被收取下一个订阅周期的费用。此信息已在我们的 App Store 预览页面上明确说明。此致， Universal Remote • TV Control Support Team ### 1/5 — Don’t bother *2026-08-16* Says you can have a 3 day free trial but you still have to pay for the subscription after that and can’t get into the app without putting a payment card in The subscription is £9 a WEEK for a TV remote. Absolutely ridiculous **Developer response:** Hi there! Thanks for donating your time to  write the feedback.  We understand how frustrating it can be, and  appreciate the opportunity to clarify a few things.  Our  app offers a 3-day free trial, during which you can explore its features. Apple does require a payment method to be added in order to start the free trial, even if no payment is taken during the trial period — this is an App Store requirement and not something we can change on our side. The purpose of requesting your bank details at the start is to streamline the subscription process, help prevent abuse of free trials, and ensure uninterrupted service if you choose to continue after the trial. Rest assured, you have complete control—if you cancel during the free trial period, no payment will be taken. If you need any assistance with cancellation or have further questions, please let us know. Kind regards, Universal Remote • TV Control Support Team ### 1/5 — 欺骗消费者 *2026-08-16* 不能及时退款 苹果官方协商还是不能退款 如果继续不退 那就直接走消费者权益 **Developer response:** 您好！感谢您抽出时间撰写反馈。关于您的退款请求，我们理解这种情况令人失望。很遗憾，由于订阅服务由 Apple 处理，我们无法直接协助您办理退款。我们建议您再次联系 Apple 支持，他们或许能够提供更多选择或解释其退款政策。此致， Universal Remote • TV Control Support Team ### 1/5 — 还不知道能不能用就进行收费，完了之后果然不能用。 *2026-08-15* 刚下载完就收费，我都没看清楚就收钱，我想着能用最好，结果用不了一点，就转圈圈，搜索不出来 **Developer response:** 您好！感谢您抽出时间提交反馈。我们的应用提供免费试用订阅，并提供完整的订阅信息。我们绝不会在未经用户同意的情况下发起任何订阅——未经授权的订阅是不可能的。您的订阅（即使是3天的免费试用）也会自动续订，直到您取消为止。删除应用不会取消您的订阅，也不会停止付款。为避免被收费，您必须在每次续订日期前至少一天取消订阅（即，在免费试用或其他订阅计划结束前24小时）。如果您在免费试用或其他订阅计划结束前24小时内取消订阅，根据App Store政策，您仍将被收取下一个订阅周期的费用。此信息已在我们的App Store预览页面上明确说明。为了尽快解决此问题，请通过电子邮件联系我们的支持团队：support@tvremote-smart.app，并提供详细信息。我们理解这可能会给您带来不便，并将致力于高效地解决此类问题。此致， Universal Remote • TV Control Support Team ### 1/5 — horrivel *2026-08-14* tem q pagar caro p ter um controle no celular, absurdo **Developer response:** Olá! Agradecemos por compartilhar seu feedback, embora seja muito decepcionante saber que você ficou desapontado com o preço. Temos o prazer de apresentar nosso aplicativo com um período de teste gratuito de 3 dias. Esta é a sua oportunidade de experimentar todos os recursos e funcionalidades e decidir se ele atende às suas necessidades. Como forma de agradecimento aos nossos valiosos clientes, reservamos nosso conteúdo exclusivo para aqueles que optam por nos apoiar por meio de uma assinatura paga. Isso nos permite continuar oferecendo serviços e conteúdo de alta qualidade. Agradecemos a sua compreensão e esperamos tê-lo conosco. Atenciosamente, Universal Remote • TV Control Support Team ## Most praised reviews (10 highest-rated) ### 5/5 — Buena calidad *2026-08-19, version 1.72* Responde exactamente👌🏼 ### 5/5 — Mr Travis *2026-08-15, version 1.72* Works great on my phone ### 5/5 — Perfect *2026-08-14, version 1.72* Works like a charm ### 5/5 — Amazing *2026-08-11, version 1.71* Took 2 seconds to connect point your camera at tv it reads code automatically best app ever ### 5/5 — Remote *2026-08-04, version 1.70* Works perfect and it was a fast process ### 5/5 — remote *2026-08-02, version 1.70* awesome ### 5/5 — Life saver *2026-07-31, version 1.70* It’s a must have ### 5/5 — idk *2026-07-30, version 1.70* it helped so much when i lost my remote😭 ### 5/5 — muito bom! *2026-07-30* esse é um dos melhores apps de controle que já usei?! **Developer response:** Olá Marcus Vinni! Agradecemos sinceramente seu valioso feedback. Sua satisfação é o que nos motiva e estamos ansiosos para recebê-lo novamente para outra experiência excepcional. Atenciosamente, Universal Remote • TV Control Support Team ### 5/5 — Good *2026-07-28, version 1.70* Awesome and so convenient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*