# Universal TV, Remote Control — user reviews > 37 indexed App Store user reviews of Universal TV, Remote Control by Arc Global, rated 4.30/5 from 1,335 ratings. - Source: https://appshunter.io/ios/app/universal-tv-remote-control/id6476616222/reviews - App overview in markdown: https://appshunter.io/ios/app/universal-tv-remote-control/id6476616222.md - Rating breakdown: 5★ 788 · 4★ 60 · 3★ 38 · 2★ 12 · 1★ 154 ## What do users think of Universal TV, Remote Control? Overall sentiment: negative **Pros** - 👍 Stable and functional - 🤩 Perfect remote control **Cons** - 🐛 Connectivity issues - 💰 Expensive subscription - 🚫 Difficult to use - 🚫 Doesn't work as expected - 🚫 Scam/false charges **Commonly reported bugs** - Can't connect to TV - Subscription issues (unable to cancel, false charges) - App freezes/crashes **Most requested features** - Add streaming app icons to remote - More robust features beyond basic navigation ## Newest reviews (12 of 37) ### 1/5 — 1 star for Now *2025-02-11, version 1.1.14* My one star rating wasbecause 30 seconds into opening this app they wanted a review. I do not like when an app immediately wants a review before I can even check to see how it works and also write a true review. this is the updated review I tried using the remote control, but it immediately got stuck and would not go to any other page or any way to set up. I do not recommend this app it it does not work. ### 1/5 — Customer service where! *2025-02-07, version 1.1.14* Can’t contact to cancel subscription ### 1/5 — Canceling subscription *2025-02-02, version 1.1.14* I cannot cancel my subscription!!! ### 1/5 — Doesn’t work! *2025-02-02, version 1.1.14* My TV showed up when searching but wouldn’t connect. Phone and TV are on the same WiFi, reset everything, updated the app… still nothing. ### 1/5 — Waste of my money *2025-02-01, version 1.1.14* I can't connect to my TV even tho it shows up and is connected to the same wifi and I can't find my remote!!!! ### 1/5 — Scam Alert *2025-01-28, version 1.1.12* It’s a scam, the app will continue to charge if if you cancel it. I tried to get a refund for the charges weeks and it was denied. ### 1/5 — Scam *2025-01-06* Scam ### 1/5 — This app is terrible. *2024-12-09, version 1.1.11* This app is a joke. Go buy a universal remote. This thing is so glitchy. Never connects right. It’s awful. And they charge you $10 a month. A new remote is 20 bucks max. ### 2/5 — Not worth it *2024-12-04, version 1.1.11* For the same price this app costs you can just buy a new remote. All you can do on this app is turned on the TV and navigate with your Roku but you can’t do much else so I don’t get why it cost $10 a month. ### 1/5 — False $$ charges *2024-11-17, version 1.1.10* Turned off auto renew immediately, uninstalled app soon after installing after finding the Free REAL Roku remote app. Struggling now to contact support, going to have to dispute thru bank. Huge unnecessary & annoying hassle. Better free apps. Be wiser than me and don’t install!!! ### 1/5 — Rip off *2024-11-08, version 1.1.10* Way too expensive! ### 1/5 — Scam - App DO NOT DOWNLOAD *2024-10-23, version 1.1.10* I went to do a free trial and it charged my account. For the love of God get this off the App Store and remove it please I even tried to contact Support and their email doesn’t work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t use *2025-11-08, version 1.1.25* Make it impossible to cancel subscription ### 1/5 — Cannot easily connect to Vizio Smart TV *2025-08-01, version 1.1.21* It’s probably my TVs fault. But still, I should be able to easily connect to my TV if my TV and App are on the same WiFi. No such luck. ### 1/5 — 👎 *2025-07-31, version 1.1.21* I wanted to see if this was worth the effort to have but the fact that there is a subscription to use a remote is ridiculous and also I was having issues connecting the remote to my Roku tv. There are other Roku remote’s that are free and easier to use. ### 1/5 — Does not control Roku *2025-07-31, version 1.1.21* It’s funny because it controls my Samsung TV, but I’m trying to control the Roku and it will not work for any buttons ### 1/5 — No todos los TV *2025-05-18, version 1.1.18* No me funciona con Vizio ### 1/5 — Bad app *2025-05-06, version 1.1.18* It will show the tv but not connect. Don't like at all. Also, it said free 3 day trial, but automatically debited my account. ### 1/5 — JUNK *2025-04-14, version 1.1.16* Only works part time ### 1/5 — . *2025-02-18, version 1.1.15* Doesn’t work :) ### 1/5 — Charged for 1 year Subscription during Free Trial *2025-02-18, version 1.1.15* I signed up for the 3 day free trial here to check this app out. The app is great and completely functional it just was not for me. After a quick test I decided to cancel the trial, right then I was charged the entire year subscription and I am currently stuck trying to chat with support. Good app though the handling of subscription charges breaks the user promise of a free trial here. ### 1/5 — Control *2025-02-11, version 1.1.14* No funciona como debería ## Most praised reviews (10 highest-rated) ### 5/5 — What *2025-07-31, version 1.1.21* It’s wonderful ### 5/5 — Remote *2025-05-04* Thanks ### 5/5 — Westinghouse Roku TV *2025-02-07, version 1.1.14* I really wish that a remote had been available included with the tv:( ### 5/5 — Meh *2025-01-18* It good very good yaaa I love the keyboard even though I’m on ipadd ### 5/5 — Good remote *2024-12-31, version 1.1.12* Five stars ### 5/5 — Perfect 🤩 *2024-07-25, version 1.1.3* Perfect ### 3/5 — Too difficult *2025-02-12, version 1.1.14* If I ever figure it out I could leave an honest review I get through the continues then the last one it won’t go any further. I can’t even get the submit button to work ### 3/5 — Nice universal remote, it’s stable, but very basic. *2024-10-16, version 1.1.9* This app notices all my devices on my network, but does not have the robust features of my individual devices remote apps. The one thing it is missing is being able to add the different streaming app’s icons to each remote. The navigation of the remote works as expected, but for the price I would expect a lots more features. There are a number of universal remote apps out there similar functionality for a lot less. They need to do some more work to provide more features before I could justify the cost. Keep up the good work guys. It’s stable but basic. Needs more work before I would be able to recommend it to others. ### 2/5 — Roku remote *2025-03-13, version 1.1.15* This is not working I guess this is why I have to pay for a 3 day trial. I want my money back I have cancelled this. ### 2/5 — Remote *2024-12-23, version 1.1.12* I see no purpose in this service beyond charging a fee --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*