# Universal TV Remote Controller — user reviews > 28 indexed App Store user reviews of Universal TV Remote Controller by SON TUNG, rated 4.10/5 from 637 ratings. - Source: https://appshunter.io/ios/app/universal-tv-remote-controller/id1538250188/reviews - App overview in markdown: https://appshunter.io/ios/app/universal-tv-remote-controller/id1538250188.md - Rating breakdown: 5★ 427 · 4★ 57 · 3★ 28 · 2★ 20 · 1★ 105 ## What do users think of Universal TV Remote Controller? Overall sentiment: negative **Pros** - 👍 Works as a replacement when physical remote is lost - ⭐ Effective for Samsung TV control - ✅ Functional remote control capabilities **Cons** - 💰 Aggressive premium paywall and forced upgrades - 🐛 Frequent connection failures and disconnections - ❌ App stops working after initial period - 😤 Excessive ads and harassment for premium - 🔄 Requires constant app refreshing to function - 🚫 Predatory pricing model compared to free official alternatives - ⚠️ Unreliable volume control functionality - 🔐 Difficult unsubscribe process - 😞 Poor customer service - 🎯 Confusing UI with repetitive prompts **Commonly reported bugs** - App fails to connect to TV devices - Connection drops frequently - Volume control unavailable or missing - Stuck on guide screen unable to exit - Repetitive TV selection prompts - Premium features stop working after payment - App won't recognize TV after reinstall - Restore function ineffective **Most requested features** - Restore and improve volume control functionality - Free access to basic remote functions without premium - Keyboard and search functionality without paywall - Home button access without premium upgrade ## Newest reviews (8 of 28) ### 1/5 — Predatory *2021-01-11* Download the roku official one instead. If I knew I had to pay 20 dollars to use the “home” function or my keyboard to search or type whatever, I would have not downloaded. I cannot get out of netflix without paying 20 dollars. Theyre creating hostages out of roku customers. Btw, Roku has an official one and it is FREE! ### 1/5 — Why is their a premium *2020-12-22* Downloaded was forced to get premium Doesn’t work without the upgrade Uninstalling now ### 1/5 — Pésimo servicio *2020-12-13, version 1.4* Pide muchísimos requisitos para poder conectarse a una red te manda y te manda a un moton de paginas y nada ### 1/5 — Not fair to harass *2020-12-05* A free app should be just that without the harassment of get a premium account every time you try to push a button it’s ridiculous ### 1/5 — Lo que no me gusta de esta aplicación *2020-12-02, version 1.2* Meten muchos anuncios y eso es muy molesto, gracias. ### 1/5 — Terrible and Annoying ads *2020-11-24* Force purchases to use simple functions ### 1/5 — Thief *2020-11-19, version 1.2* I purchased the premium, took my info and I can not used the app to Use anything ### 2/5 — Extremely annoying *2020-11-07* Every single time I use the app an annoying advertisement comes up. I’ll delete it and keep using the actual remote control ## Most critical reviews (10 lowest-rated) ### 1/5 — Tv remote *2024-06-15* These types of apps are all scam. They take money and won’t work so stay away from these scams ### 1/5 — Review *2024-03-03, version 5.1* App will not connect to my tv. ### 1/5 — Do not pay for this app *2022-09-11* Didn’t work half the time and when it did I had to keep closing and refresh the app. Do not pay for this app, it is a ripoff. ### 1/5 — Doesn't work *2021-12-23* doesn't work and I can't find a way to unsubscribe ### 1/5 — Doesn’t work *2021-11-08* Doesn’t work for my tv. I push a button and than it asks what tv. I chose the tv I wanted to use it for hit a button asks the same question again. ### 1/5 — Don’t Pay for it *2021-10-28* I needed a remote urgently that could fast forward, didn’t have time for tutorial and all it did was mute and power off. So frustrating. At one point I was on the guide and could not exit and return to the program. ### 1/5 — Disappointed *2021-10-26* Paid the “one time “ fee. Worked great for about a year until I noticed the volume control was not available anymore. Deleted and tried to download again but will not recognize my tv’s. It wants me to pay another “ one time “ fee. No thank you! Thumbs down. **Developer response:** Sorry for this in convenience. Please use restore function to restore your purchase. We fixed in this current release ! ### 1/5 — Tv app *2021-10-25* I’ve had nothing but problems connecting snd losing connection with this phone app. Customer service is terrible. **Developer response:** What's your device branch ? Our app supported 5 branches (Sony,LG,Samsung,Roku,Fire TV) for smart TV as in the screenshot. If you need any help, Please drop us an email ! ### 1/5 — Remote premium it bad *2021-07-09* Pay the onetime payment and now it won’t work no more even if I press the restore ### 1/5 — Not worth the price *2021-06-20, version 2.5* Does not do work with volume. Can’t figure out why. ## Most praised reviews (10 highest-rated) ### 5/5 — Sony sound bar and subwoofer *2020-12-29* Best Christmas present ever ### 5/5 — Very good *2020-12-08* It's a very good application and it's the best application remote for Samsung TV ### 5/5 — Like this app *2020-12-08* Brilliant works just like the remote tv, a life saver as I cant find mine ### 5/5 — Very good *2020-12-07* It's a very good application and it's the best application remote for Samsung TV ### 5/5 — Like this app *2020-12-07* Brilliant works just like the remote tv, a life saver as I cant find mine ### 5/5 — Very good *2020-12-06, version 1.2* It's a very good application and it's the best application remote for Samsung TV ### 4/5 — Life Saver *2020-12-31* Lost the remote didn’t know what to do with that one and the idea was to download this thank you Roku. ### 3/5 — Recent app update *2021-10-21* Give back the volume controls -thanks- **Developer response:** We fixed it in current release ! Thanks ! ### 3/5 — Ughh *2021-10-16* Why can’t I find volume or is one even on here? **Developer response:** Volume may not supported for some Roku device. Even physical remote control doesn't have it ! ### 2/5 — Horrible app *2021-10-22* Never worked **Developer response:** What's your device branch ? Our app supported 5 branches (Sony,LG,Samsung,Roku,Fire TV) for smart TV as in the screenshot. If you need any help, Please drop us an email ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*