# UNSW Uni-Verse: Official — user reviews > 25 indexed App Store user reviews of UNSW Uni by The University of New South Wales. - Source: https://appshunter.io/ios/app/unsw-uni-verse-official/id1202290649/reviews - App overview in markdown: https://appshunter.io/ios/app/unsw-uni-verse-official/id1202290649.md ## Newest reviews (5 of 25) ### 1/5 — Requires you to login if you swipe up or down on your iPhone *2020-01-30* Quite inconvenient. The layout is also horrific **Developer response:** Hi annabeljadedarmali, Thank you for providing your feedback and we sincerely apologise for the inconvenience caused. The issues that you have described is not an expected behaviour within the app. Can you please email us at universe@unsw.edu.au to assist us in investigating on the potential issues and further troubleshoot. Thank you in advance for your assistance and we are looking forward to hearing back from you. Regards, The Uni-Verse Mobile App Team ### 1/5 — Errors *2019-09-12, version 9.8.1* “Unexpected system expectation” renders the timetable useless ### 1/5 — Worst app I have seen *2018-11-11* Didn’t work at all. **Developer response:** Hi AmmarShihab, Thank you for submitting your feedback. Can you please let us know what are the issues that you have been experiencing within Uni-Verse? We can be contacted via universe@unsw.edu.au and if you are on campus in UNSW Sydney we’d be happy to meet to walk through any issues you are still having. ### 1/5 — Kafka would be proud *2018-03-28* This ridiculous app sent me on a wild goose chase around campus lugging 23kg for FM Assist, which no longer exists and whose successor doesn’t do student card renewals. I have to say this is absolutely typical of this University which seems to revel in labyrinthine processes to frustrate students from actually working on their PhDs . **Developer response:** Hi adam_australia, Thank you submitting your feedback and we apologise for the inconvenience caused. We have now updated our Maps Tile functionality including navigation and advanced search for the Kensington, Paddington and Canberra campuses. Can you please contact the Uni-Verse Team by email universe@unsw.edu.au with your feedback and suggestions on how we can continue to meet the needs of students within Uni-Verse. ### 1/5 — Slow and fragile as hell *2017-07-30* Half the time the timetable doesn't load! Regardless of how good my internet connection is. I've resorted to using Timeweave to view my timetable, since that's much faster. I recently kept getting "unexpected exception" errors, so tried to uninstall and reinstall the app, but now it's just back to being slow 😑. The other features r ok, but given that the timetable is the most important 1, it's really inexcusable for the university's OWN app to b this unreliable wen fetching data. **Developer response:** Hi Amateur Academic, Thank you submitting your feedback and we sincerely apologise for the inconvenience. Can you please contact the Uni-Verse Team by email universe@unsw.edu.au and let us know if you are still experiencing problems with the Timetable functionality? ## Most critical reviews (10 lowest-rated) ### 1/5 — A complete failure product *2026-02-12* Unable to log in, you'll never know if it's a password problem or a school problem. ### 1/5 — Trash *2025-07-15, version 11.26.5* Lagging and frequent maintenance ### 1/5 — Won’t let me log back in after auto logout *2025-02-10* Everything was running smoothly until one day the app somehow automatically logged out itself and wouldn’t let me login back in while my outlook and other apps that run on the same account are okay. I hope there’s going to be some improvements and if there are, pls let me know and I’ll download it again( I’m deleting this for now) ### 1/5 — Doesn’t even work *2024-06-23* This app is advertised across campus but won’t work or even let me log in. App won’t accept any of my UNSW login details and keeps freezing and crashing. UNSW needs to stop investing in weapons companies and start investing in their internal IT ### 1/5 — Unreliable *2024-05-27* When I first started at unsw this year, the timetable feature was not working. Weeks later that was fixed. Come term 2, I can’t even log into the app. Don’t rely on this app. ### 1/5 — Cant log in *2022-02-15* Was working fine before, now cant logging in, if its not broken dont fix it ### 1/5 — Terrible app *2020-10-28* Does not work at all. All I can see is a blank screen, it has been like this for some time. ### 1/5 — Timetable doesn’t work *2020-06-10* Timetable feature doesn’t work and the alerts are annoying and you get the same one twice ### 1/5 — bad app *2020-03-10* there are always some login issues whenｉopen the app. **Developer response:** Hi cruise68, We sincerely apologise for the inconvenience. Can you please contact us by email universe@unsw.edu.au or within the Uni-Verse App Feedback section. This is something that we can quickly resolve with a few troubleshooting steps. Looking forward to hearing back from you. Kind Regards, The Uni-Verse mobile team ### 1/5 — Timetable “unexpected error” *2020-02-15* The app use to be a 5 star for being useful, until sometime last year, the timetable function doesn’t work and just shows a pop-up saying unexpected error. I was hoping after all this time it would have been fixed but no lol it’s very inconvenient to always check your class timetable via MyUNSW so would be great if this function can be fixed asap. **Developer response:** Thank you for providing your feedback and we apologise regarding the issues you are experiencing with the timetable tile. Can you please contact us by email at universe@unsw.edu.au. We can surely assist you with a few troubleshooting steps in solving the issues you are experiencing with the timetable view. Looking forward to hearing back from you. Kind Regards, The Uni-Verse mobile team ## Most praised reviews (10 highest-rated) ### 5/5 — User friendly / Easy *2024-08-30* The app seems to have lower reviews thatre old. I’ve downloaded it and it seems so helpful, provides personal timetable, a map, info on p much everything and events. Would recommend !! ### 5/5 — The best app for students *2019-02-07* There is an overwhelming evidence that today's students are Digital students. They expect and want to access services via apps on their mobile device. Uni-verse is such a great app that accomplishes all the needs of Uni students. ### 5/5 — Student Profile & Open Day *2018-08-30* Great functionality for Open Day and the student profile has improved significantly over the recent months. Great app in general. **Developer response:** Thank you ammospecialist for taking the time to provide your positive feedback. Please feel free to contact the Uni-Verse team in the future by email universe@unsw.edu.au if you have suggestions on how we can continue to meet the needs of students within Uni-Verse. ### 5/5 — Consistently Improving ! *2018-08-30* Great work UNSW for this app. Really handy. **Developer response:** Thank you Rohitahuja0123 for taking the time to provide your positive feedback. Please feel free to contact the Uni-Verse team in the future by email universe@unsw.edu.au if you have suggestions on how we can continue to meet the needs of students within Uni-Verse. ### 5/5 — Looking good! *2018-08-29* The Open Day feature looks quite promising. Really helpful for students and staff. Nice updated look and the maps functionality Is a huge +++. Looking forward to see more features incorporated in the future. **Developer response:** Hi Kagurila, Thank you for taking the time to provide your positive feedback. Please feel free to contact the Uni-Verse team in the future by email universe@unsw.edu.au if you have suggestions on how we can continue to meet the needs of students within Uni-Verse. ### 5/5 — Great *2018-08-28, version 8.0.3* App is constantly improving. ### 5/5 — Awesome app! *2018-08-28, version 8.0.3* Awesome app! ### 5/5 — plz support iPhoneX *2018-03-02* 🙏 **Developer response:** Hi MrHenry.w, Thank you submitting your feedback. We have updated Uni-Verse and we now provide full compatibility for the iPhone X larger screen size and notch. For additional enquiries please contact the Uni-Verse Team by email universe@unsw.edu.au ### 4/5 — Updated look and feel; fresh and responsive *2018-03-19* Great to see the changes happening in UniVerse. New look and feel and improved performance, stability and more intuitive layout makes finding services easier. Moodle, Library and Timetable next activity updates improved! Well done UNSW... steps in the right direction. **Developer response:** Thank you baileysektm for taking the time to provide your positive feedback. Please feel free to contact the Uni-Verse team in the future by email universe@unsw.edu.au if you have suggestions on how we can continue to meet the needs of students within Uni-Verse. ### 3/5 — iPhone X support *2018-03-01* The app should support iPhone X. Right now there are just black borders at the top and bottom **Developer response:** Hi iPhoneX-user, Thank you submitting your feedback. We have updated Uni-Verse and we now provide full compatibility for the iPhone X larger screen size and notch. For additional enquiries please contact the Uni-Verse Team by email universe@unsw.edu.au --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*