# Untangle: Grief Support — Community, help & advice

> Bereavement support community, advice, and practical assistance. (iPhone/iPad app by Untangle Life LTD.)

- Source: https://appshunter.io/ios/app/untangle-grief-support/id1617596956 (this page in markdown: same URL + `.md`)
- Developer: [Untangle Life LTD](https://appshunter.io/developer/1508393280)
- Category: Health & Fitness, Lifestyle
- Price: Free with in-app purchases
- Rating: 4.69/5 from 300 App Store ratings · 59 written reviews indexed
- Age rating: 17+
- Requires: iOS 18.0 · 86 MB
- Languages: Danish, Dutch, English, French, Hebrew, Japanese, Spanish, Ukrainian
- Released: 2022-04-05
- Data updated: 2026-06-10
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/untangle-grief-support/id1617596956/reviews.md

## What is Untangle?

Untangle holds your hand through all the emotional and logistical challenges that come after a bereavement, making it easier to rebuild your life.


*How Untangle can help you*

- Feel less overwhelmed
- Feel less alone after your bereavement
- A forum to be honest about how you’re feeling
- Meet like-minded people who understand your grief
- Discover why you feel so tired, teary, heavy, achey, etc.
- Realise that what your feeling is normal
- Find out what you need to do after someone dies
- Get answers to questions about all the confusing death admin
- Understand grief
- Learn to live and cope with your grief

*What we offer*

MEET LOCAL PEOPLE LIKE YOU
Connect with people who share a similar loss experience to you. Browse our member directory and connect via moderated groups, one-on-one chats, or our weekly events.

SUPPORT GROUPS TO SHARE STORIES
Join support groups and realise that everything you’re going through is normal. Send messages any time of day or night, there’s always someone to listen. Share stories in our live weekly video and audio calls - they’re like peer therapy.

PRIVATE CHAT HELPLINE
Get help from real humans anytime through our private chat helpline. Our team is like your companion, always on-hand to talk if you feel low, or assist you with everything from registering the death to applying for time off work.

GET EXPERT ADVICE
Every week we host live video events with bereavement experts, so you can learn about grief and ask questions. There’s also a library of articles and videos to help you with every step of the way, from the first weeks to ten year anniversary.

SAFE MODERATED COMMUNITY
Your safety is really important so we moderate the community. Grief can make you feel like everything is pointless or you don’t want to be here anymore. Whilst we’re not a crisis service, we do have a specially trained team to spot and support people who are feeling very low.

SELECTED SERVICES FOR YOU
Whatever you need help with, our team can match you to the right expert to help. We work with carefully selected partners such as funeral directors, account/asset locators, therapists, solicitors, house removers, financial advisors. This is a paid-for service, and how we are able to offer everything else for free.


*What our members are saying*

"The community hosts are wonderfully welcoming, patient and empathetic. Untangle is a safe space to share where all are supportive."
Andrew, lost his wife to cancer three years ago

"I'm just trying to get through each day at the moment. Knowing there is support when I need it has been a lifesaver. The Untangle team helped me get time off work and organise the funeral."
Sam, lost his brother two weeks ago

"The first 10 weeks post-funeral were the worst of my life. I found Untangle while not even conscious about what I was doing. I met people who understood me, and got the support I needed - it was like therapy!"
Leanne, lost her mum 8 months ago

*Run by real people, backed by experts*

The Untangle team is supported by some of the UK’s leading bereavement specialists, psychotherapists, probate lawyers and funeral directors.

We’re a small and friendly team. Our support chats are run by real humans who are happy to help you.

Untangle is backed by Innovate UK.


PRICING INFORMATION
There is a subscription for premium content. The prices are:
£4.99/month or £35.99/year

For terms of service, please visit https://community.untanglegrief.com/onboarding_documents

## Key features

- Connect with people experiencing similar losses
- Join moderated support groups and forums
- Access a private chat helpline with real humans
- Receive expert advice through live events and articles
- Find selected services for practical post-loss needs
- Safe and moderated community environment

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| Monthly Subscription | $4.99 | per month |
| Yearly Subscription | $39.99 | per year |


## What do users think of Untangle?

Overall sentiment: mixed

**Pros**

- 💚 Supportive and compassionate community
- 🤝 Connects people with similar grief experiences
- 📱 Accessible support available anytime
- 👥 Specialized groups for different loss types
- 🎥 Live group sessions and zoom meetings
- 🧘 Guided meditation and coping tools
- 📚 Helpful resources and practical information
- 💬 Safe space to share candid thoughts
- 🌟 Professional psychological support available
- ❤️ Reduces feelings of isolation and loneliness

**Cons**

- 💰 Mandatory paid subscription model
- 🚫 No free version or freemium option
- 🔐 Requires payment details before trial access
- 📧 Difficult to find customer support contact
- 🗑️ Hard to delete account
- 😔 Feed can amplify sadness without constructive replies
- 🎥 Privacy concerns with recorded zoom sessions
- 👤 Limited moderation of community responses
- 🔍 Unintuitive user interface design
- ⏰ Limited availability of specialized group sessions

**Commonly reported bugs**

- Login error: 'You don't have access to this community' message
- Email verification code not being sent
- Unexpected charge amount ($12.99 instead of advertised price)
- Unable to access app despite valid email registration
- Account access issues for some users

**Most requested features**

- Free or freemium version of the app
- Overdose loss support group
- Pet loss support group
- Teenager grief support (currently 18+ only)
- Improved UI/UX design similar to modern apps
- More parent loss group sessions
- Better customer support accessibility
- Easier account deletion process
- Option to view app without payment commitment
- Time zone conversion for international users

## Recent user reviews (10 of 59)

All indexed reviews: https://appshunter.io/ios/app/untangle-grief-support/id1617596956/reviews.md

### 1/5 — Not cool

*2025-11-12, version 4.82.3*

Why would you hide a fee in an app like this. It’s a monthly subscription ofc, yeah…no thank you

### 1/5 — Abysmal

*2025-06-12, version 4.63.1*

It’s £4.99 a month 🤬 Tried to delete account but it won’t let me and says contact em but I can’t find where to contact them! Can’t delete app as option has been removed, prob by developer. Now in the midst of my grief I’m going to have yet another sleepless night and waste n worry my time away tomorrow trying to rectify situation. The last thing I need is a bill for £4.99 in 14 days. I should have stuck to websites and Sue Ryder which are free🤬🤬

### 1/5 — Not free

*2025-03-03, version 4.47.3*

First screen that pops up is for you to register and pay for a subscription. This is people capitalizing on people’s grief.

### 1/5 — Don’t like it

*2025-01-24, version 4.47.3*

Very hard to use, want to cancel

### 2/5 — seems ok but paywalled & privacy concerns

*2025-01-13, version 4.47.3*

The different groups sounded more helpful than they are, at least the one I joined is quite empty. Not much discussion going on. I like the idea of the zoom sessions but it looks like they’re recorded and posted for anyone with the app to see which I’m uncomfortable with since grief is such a personal thing. It’s a paywalled app so the recording would last longer than I would, no thanks.

### 1/5 — Unable to use

*2024-10-30, version 4.45.1*

I can’t even start to use the app. I enter an email address and keep getting the error message “you don’t have access to this community.” I tried both of my email addresses and received the same message. Disappointing. I could use the support…

### 2/5 — It’s more of a place to vent

*2024-09-11, version 4.42.1*

I was looking forward to trying this app, but it’s mostly just people venting and posting their experience with grief, which can be helpful for some, but the comment section on posts don’t really offer any help or guidance. Scrolling the feed actually just makes me more sad and isolated as the replies were just things like, “that’s so sad” or no replies at all, and that’s not what I’m looking for. There ARE some resources that Untangled has provided, but the social aspect is not for me. I found myself feeling worse after reading about everyone else’s sadness. It kinda seems like a personal journal would be more beneficial, but maybe that’s just me.

### 5/5 — Review of app

*2024-08-06, version 4.39.3*

Very helpful in attaining support for people who are really struggling to find a release and understanding. I’m new but it has already helped me

### 3/5 — Great app till it became a paid one.

*2024-07-31, version 4.39.3*

I loved this app for sometime till I had to pay for a subscription. I really felt a sense of community of support from fellow grieving people but I just couldn’t make sense of having to pay to use this app.

### 5/5 — So helpful

*2024-07-10, version 4.37.1*

This is a great way to connect with people and the zoom function is great. I work long hours and don’t have a lot of off time to find an in person support group. This provides that, along with personal stories from other app users, and guided meditation. I believe it’s a UK app (please correct me if I’m wrong) but they can tell us here in the states what time in our time zone the meetings or groups will. That’s helpful. I lost a parent and would love more parent loss opportunities for group zooms. They’re occasional but a few more would be awesome. I would 10/10 recommend this app to someone grieving a loss.

## Frequently asked questions about Untangle

### What does Untangle: Grief Support do?

Untangle: Grief Support is designed to help individuals navigate the emotional and logistical challenges following a bereavement. It offers a community forum, support groups, a private chat helpline, and expert advice to help users cope with grief and rebuild their lives.

### What are the key features of Untangle?

Key features include connecting with others who share similar loss experiences, joining moderated support groups for sharing stories, accessing a private chat helpline for immediate assistance, and receiving expert advice through live events and a library of resources. The app also offers a safe, moderated community environment.

### Is Untangle: Grief Support free to use?

The app offers many features for free, including community access, support groups, and expert advice. However, it also provides selected services through carefully chosen partners, which are paid-for services. These paid services help fund the free offerings.

### Who is Untangle: Grief Support for?

This app is for anyone who has experienced a bereavement and is looking for support. It is particularly helpful for those who feel overwhelmed, alone, or need practical assistance with tasks related to death and loss. It caters to individuals seeking to understand and cope with their grief.

### Can Untangle help with practical tasks after a death?

Yes, the app's private chat helpline and selected services can assist with practical matters. The team can help with tasks such as registering a death, applying for time off work, and connecting users with partners like funeral directors, financial advisors, and solicitors.

## Version history (last 5 releases)

### 4.92.2 — 2026-04-13

Friends can't relate, support drops off after the funeral, and you're suddenly alone managing lots of admin and really heavy feelings...

Life goes on for everyone else, but your world has been turned upside down. We've been there - and that's why Untangle exists. Thousands of people have used Untangle and say that they feel understood, more able to cope, and clearer about the future. Your support community is waiting.

### 4.87.1 — 2026-02-09

Friends can't relate, support drops off after the funeral, and you're suddenly alone managing lots of admin and really heavy feelings...

Life goes on for everyone else, but your world has been turned upside down. We've been there - and that's why Untangle exists. Thousands of people have used Untangle and say that they feel understood, more able to cope, and clearer about the future. Your support community is waiting.

### 4.82.3 — 2025-10-29

Friends can't relate, support drops off after the funeral, and you're suddenly alone managing lots of admin and really heavy feelings...

Life goes on for everyone else, but your world has been turned upside down. We've been there - and that's why Untangle exists. Thousands of people have used Untangle and say that they feel understood, more able to cope, and clearer about the future. Your support community is waiting.

### 4.80.1 — 2025-09-20

Friends can't relate, support drops off after the funeral, and you're suddenly alone managing lots of admin and really heavy feelings...

Life goes on for everyone else, but your world has been turned upside down. We've been there - and that's why Untangle exists. Thousands of people have used Untangle and say that they feel understood, more able to cope, and clearer about the future. Your support community is waiting. 

This version makes it easier to find, connect with, and message other members.

### 4.72.1 — 2025-07-16

Friends can't relate, support drops off after the funeral, and you're suddenly alone managing lots of admin and really heavy feelings...

Life goes on for everyone else, but your world has been turned upside down. We've been there - and that's why Untangle exists. Thousands of people have used Untangle and say that they feel understood, more able to cope, and clearer about the future. Your support community is waiting. 

This version has 10 new videos to help you cope with grief, including: grieving a pregnancy loss, grieving a sibling suicide, and how grief impacts your gut.

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## Related topics

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*
