# UOB Infinity Singapore — user reviews > 56 indexed App Store user reviews of UOB Infinity Singapore by United Overseas Bank Limited Co., rated 1.43/5 from 7 ratings. - Source: https://appshunter.io/ios/app/uob-infinity-singapore/id1486700909/reviews - App overview in markdown: https://appshunter.io/ios/app/uob-infinity-singapore/id1486700909.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 5 ## Newest reviews (17 of 56) ### 1/5 — Non user friendly app *2024-01-19, version 4.5.0* I have not given any reviews on other apps no matter how bad is the interface. The UOB Infinity app should be the most non user friendly app among all local bank app. Even though I made a feedback to the bank RM, nothing seems to have change over the past year. Perhaps the IT dept has been living in some cave. This is the only app where user is still required to punch in the security PIN for every transaction. Imagine having to approve 500 transactions. Whereas others have been able to do it via biometrics/touch at a breeze. We are already in a stage where biometric are common and highly secured. Immigration have been using biometric for many years. ### 1/5 — inifinite bugs *2023-09-13, version 4.1.0* super buggy on IOS, calling UOB help desk & tech support will advise you to use Windows PC instead! they can’t fix the problems ### 1/5 — Worst Customer service/Bad interface *2023-09-02* I have been using banking services for quite some time and have found the customer service to be quite unfriendly (with hold times of at least 10-15 minutes) and lacking customer greetings. The web interface is completely useless and confusing. They also charge the wrong exchange rate at the airport, making people feel fooled every day. I hope this comment encourages other people to stop using the worst bank in Singapore. ### 1/5 — Crappie App *2023-08-28, version 3.2.0* My blood boils every time I use this app. Keep asking to log in for every little transaction and then complains I have multiple logins. ### 1/5 — Extremely unstable *2023-08-07, version 3.2.0* Be prepared to be told by UOB customer Service to uninstall and reinstall the app when it times out during login. Expect to reinstall few times a week if you are frequent user of the banking app like me ### 1/5 — This APP is a joke *2023-07-14, version 3.1.0* This APP is horrible to use 1: scan and pay even no link to gallery 2: payment record not back to date 3: filter function is horrible The only reason for this type of service survive is Singaporean’s high tolerable kindness. This type of bank APP never last and survive in overseas market. Horrible UOB infinity ### 1/5 — Forever maintenance *2023-06-11, version 3.0.0* Too frequent maintenance, cannot do anything with this app. Its useless especially on weekends. This is suppose to be a easy app for business owners. End up because of maintenance we have to call the helpline, even worse they are unable to help and only able to help during office hours for business owners. Buck up! Did the maintenance team thinks that business owners do not need the app during weekend's night? ### 1/5 — Worst banking app *2023-06-08, version 3.0.0* Pls help to fix this app it keeps crashing, disconnecting and always have to restart and relogin 3times minimally before i can do anything. ### 1/5 — Latest version not working *2023-02-20, version 2.1.2* I can’t use the app after updating ### 1/5 — Connection always slow and unstable *2022-07-02, version 2.0.1* For a banking app, this is frustrating. Connection is always slow or unstable. It tends to hang and mess up my phone’s data connection. ### 1/5 — Connection is soooooooooo slow *2022-06-13, version 2.0.1* The loading speed and user experience of this app is horrendous ### 1/5 — Worst app. *2022-03-29, version 2.0.0* No proper technical support , whoever tried to help during an hour or so, finally advised to go to the branch to fix the issue and admitted himself that the app was not good and many unhappy customers ! ### 1/5 — Highly unreliable *2022-03-20, version 1.7.5* Cannot open the App almost 8 out of ten attempts! Always get the connection error message ### 1/5 — Bugs *2022-03-03, version 1.7.5* Try checking your statement over a period of days, you can't select it via your iphone or Ipad ### 1/5 — Worst banking app in sg *2021-12-28, version 1.7.2* Says my device is jailbroken when it’s a new phone. Able to use for last version on old iOS for a while, then it becomes useless after app update and I can no longer access my business acc. Have since decided to move my biz acc out of uob as it really has a useless buggy n fail app. ### 1/5 — Abysmal App *2021-12-19, version 1.7.2* 7/10 times cannot even load app. Please improve as this is for business and consumers use it for important things constantly….. ### 1/5 — Laggy & Slow App, terrible to use *2021-12-17, version 1.7.2* Laggy & Slow App, terrible to use … especially when I need to login urgently to process payments. No idea when they can fix this ## Most critical reviews (10 lowest-rated) ### 1/5 — Bank Charges $0.50 *2026-07-30, version 9.6.0* Bank charges didn’t show on payment advice after successful made payment. Only show on bank statement. ### 1/5 — This app is cancer. *2026-01-26, version 8.5.0* Do you guys even use this app? To be bombarded with cancerous pop ups and 5-7 dialogues that need closing before I can get any banking work done. Please spend on a better IT and UI/UX team. Genuinely one of the worst corporate banking apps. ### 1/5 — Keeps getting logged out *2025-08-21, version 7.0.1* I think for a start, please stop randomly clear our saved login, therefore requiring to login again and setting up of biometric. ### 1/5 — Time to Replace Your Tech and App Design Team *2025-06-17, version 6.5.0* This app is packed with a bunch of features nobody needs, but when you’re actually looking for something useful, it’s nowhere to be found. Whoever designed this must be some kind of genius—just not the helpful kind. What a joke. ### 1/5 — Suffering and shortened life span whenever I use this app *2025-04-11, version 6.2.0* If I could give 0 stars I would I can’t even make transactions seamlessly and I’ve considered shifting banks because of this Worse app ever ### 1/5 — Slow unfriendly interface *2025-03-06, version 6.1.3* The infinity interface is very slow especially the add payee function . Each selection will lag a 2 to 5 seconds. ### 1/5 — Extremely difficult to use *2024-06-29, version 5.6.0* As a UOB customer for both personal and business, this is a terrible app design. 1) constantly bouncing some notification every 2 seconds when I’m trying to do transactions on my phone app 2) somehow de-registering my UOB Infinity secure every time I want to PayNow, it’s twice now. Then I have to wait 12 hours for my account…. Terrible. Will call the bank to formally complain. ### 1/5 — No statement *2024-05-31, version 5.1.0* It’s very difficult to track transactions because they can’t be seen line by line as in a bank statement ### 1/5 — Unable to register infinity secure *2024-04-25, version 5.0.0* THANKS for updating your app and not amazing it compatible to Huawei users. And now I’m trying to register a new infinity secure using my iPad and it shows technical error when I’m reentering the secure pin!!!! Pls revert asap as I need to do transaction!! ### 1/5 — Does not support small screen phone! *2024-04-09, version 5.0.0* I can’t see the keys fully using my iPhone SE! Totally can’t function! Is this developer from ……? ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use business banking app *2023-11-29, version 4.5.0* App is very intuitive and easy to use. Able to do what I need on my business . Smooth transition with no bug to my knowledge Highly recommend as compared to its competitors apps ### 5/5 — Love the convenience *2020-10-21, version 1.2.3* So glad to be able to check my account on the go. Best new function - tasks!! Makes fund transfers so much more efficient. App can be glitchy at times but I have no doubt te bugs will progressively get fixed. ### 5/5 — solid *2020-09-07, version 1.2.1* works like a wonder - pleasantly surprised with the digital token and biometric login. although other banks have had these for a while, still nice to have it finally. better late than never, well done nonetheless! ### 3/5 — Bugs *2021-06-04, version 1.5.0* Currently having app crash. Please fix it ASAP. ### 3/5 — Multiple bank account *2021-01-21, version 1.3.4* May I know when the mobile toke can access multiple bank account. ### 3/5 — Love it! Except the Crash & Crash part. *2020-11-11, version 1.2.4* I love this idea! When it doesn’t crash and disappear on me, it awesome. Please fix it! I have to rush to get get my OTP and memorise it within 1sec, becos the following second it might crash and push me back to my Home Screen. Please improve! ### 3/5 — Room for improvement *2020-09-30, version 1.2.2* Can be buggy at times. When I log in to the internet banking portal, sometimes the authentication notification doesn’t come through on the app. It would also have been more convenient if they have integrated with the phone facial recognition as what other bank apps did instead of asking user to key in PIN. The app is a good start nevertheless, hope they can make improvements soon. ### 2/5 — Face ID issue *2025-08-24, version 7.0.1* The app every now and then asking me to use biometrics Face ID even after setting it as Face ID. Causing inconvenience as I need to use username/ID and password to enable and after a few weeks/months, again it asked me to set Face ID all over again. Duh ### 2/5 — Glitchy *2025-05-02, version 6.2.0* App keeps popping up the forget infinity pin window ### 2/5 — Difficult to navigate *2021-11-22, version 1.7.0* It is difficult to navigate especially when you want to view your account statements. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*