# UP 9 - Hexa Puzzle! — user reviews

> 205 indexed App Store user reviews of UP 9 by Coco Play, rated 4.50/5 from 3,008 ratings.

- Source: https://appshunter.io/ios/app/up-9-hexa-puzzle/id1326845399/reviews
- App overview in markdown: https://appshunter.io/ios/app/up-9-hexa-puzzle/id1326845399.md
- Rating breakdown: 5★ 2,143 · 4★ 464 · 3★ 219 · 2★ 70 · 1★ 112

## What do users think of UP 9?

Overall sentiment: neutral

**Pros**

- 🎮 Fun and addictive gameplay
- 💡 Challenging brain-teasing experience
- 🎨 Visually appealing design

**Cons**

- 🔍 Lack of clear instructions or tutorials
- 🔋 High battery consumption
- 🔍 Confusing or unintuitive controls
- 🔍 Unclear scoring system or progression
- 🐛 Frequent crashes or freezes
- 🔍 Intrusive and excessive advertisements

**Commonly reported bugs**

- Scores not updating correctly on leaderboard
- Purchased ad-free version still showing ads
- Game restarting unexpectedly after exiting
- Pieces moving on their own during gameplay

**Most requested features**

- Add option to disable background music
- Improve leaderboard functionality
- Implement an undo/redo feature
- Provide more detailed in-game help and tutorials

## Newest reviews (14 of 205)

### 2/5 — You take my money but I don’t get the coins?  What gives?

*2024-07-20, version 2.8.1*

Tried to buy tokens…. You took my money but I got no tokens?  Not happy

### 3/5 — Still glitchy

*2023-11-13, version 2.7.9*

I’ve played this game for a while and today for the first time I paid money to buy more hammer points. After taking the money the game immediately wouldn’t load. Every time I tried it gave me a “welcome back” screen and then crashed. Eventually I deleted the app and downloaded it again, but now of course it has lost my data so I’ve lost the money I spent anyway. It was only a couple of bucks so not a huge deal, but very irritating and I shall certainly never buy extra moves again.

### 3/5 — Love this game but got ripped off :(

*2023-04-14, version 2.7.9*

I have always liked this game, unfortunately it started crashing whenever I opened it. Ultimately (after 2 days of this) I decided to delete and redownload. I went straight to the setting to click “restore purchases” and nothing happens. This stinks because I had tokens, and I lost my current game and my high score. Not sure how much I’ll play anymore now

### 2/5 — Очень много рекламы

*2022-02-27, version 2.7.9*

Когда есть накопленные баллы игра специально выдаёт неподходящий комбинации чтобы ты потратил баллы на замену, чтобы потом мог уже смотреть рекламу. Короче ужасно много рекламы, невозможно играть. Удаляю

### 3/5 — Tampax ad keeps stalling app

*2021-10-27, version 2.7.8*

The Tampax advertisement keeps stalling the app and I have to reset my iPad or stop playing the game until it decides to fix itself. Please fix it!!

### 3/5 — Slow

*2021-04-12, version 2.7.4*

I think there was a recent update which is freezing the app now. I have to exit and reopen. Might be slowing down my phone altogether :/

### 2/5 — Fun but buggy

*2021-04-10, version 2.7.4*

This game is super fun and kind of addicting. Unfortunately the app is buggy, the games either freezing midway, restarting at an ended spot, and being super slow and making my phone run hot. I had to delete the app and reload; fixed things for a minute before going back to being terrible. So note I’ve removed it completely. I would download this game again once the issues are resolved.

### 4/5 — It needs better help info

*2020-12-28, version 2.7.3*

I know many reviews have talked about this being buggy but they seemed to be fixed in the current version (Dec 28, 2030).

My complaint is the lack of help info. I’d give the game 5 stars if it had better help info. Sometimes when I tap to rotate the piece it jumps into play. What’s the jump into play shortcut? I’d like to know so I can stop tapping it. Also, how do I earn points? I cannot find this anywhere (including Google).

### 1/5 — バグ？アイテム使い放題

*2020-11-23, version 2.7.3*

アイテムを使用するたびにコストが上がって行くが、アプリを再起動させるとコストがリセットされてて実質無制限にアイテムが使える状態になっている。おそらく延々と続けられる。
あと星を稼ぐためのレビューがひどい。

### 3/5 — Not updating my score on leaderboard.

*2020-10-19, version 2.7.3*

I am at a very high level right now but my score has not yet updated on the leaderboard.

### 1/5 — Non scaricatela

*2020-09-24, version 2.7.0*

Adoro i giochi di logica, questo è davvero fatto male. Funzionamento incomprensibile, assenza di istruzioni, richiesta di accesso ai dati. 
Lasciate perdere

### 2/5 — Hello

*2020-09-24, version 2.7.0*

The game does not have an end button for the player to end and restart.

### 1/5 — 결제했습니다

*2020-07-22, version 2.5*

광고안보려고 결제했는데
하루지났는데
또 결제하라고 뜹니다.

### 2/5 — Hoher Akkuverbrauch

*2020-06-13, version 2.5*

Nettes Spiel, leider zieht es sehr viel Akku, viel Werbung, hängt sich oft auf - gibt bessere Spiele in dieser Gattung.

## Most critical reviews (10 lowest-rated)

### 1/5 — No Ads pack doesn’t work

*2025-04-24, version 2.9.0*

Pretty bummed that bought the no ads pack and it doesn’t work???!
I do NOT recommend the No Ads pack 👎🏽

### 1/5 — Ads

*2024-07-30, version 2.8.1*

Too much ads

### 1/5 — Paid for ad removal and now can’t play

*2023-01-04, version 2.7.9*

So I paid to have the ads removed and no sooner than it processed the game crashes as soon as it opens, I feel completely ripped off

### 1/5 — Annoying

*2021-12-19, version 2.7.9*

I bought some coins and the game immediately stopped working and now my whole phone is glitching. The ads at the bottom also cover some of the tools of the game.. Despite having so much empty space on top to move the game up??

### 1/5 — App wont work after in game purchase

*2021-12-04, version 2.7.9*

Purchased tokens and suddenly the app stopped working. Would not recommend

### 1/5 — Ads

*2021-08-20, version 2.7.6*

Ads cover in game info pretty annoying

### 1/5 — Laggggggg

*2021-05-03, version 2.7.5*

Once loved this game, my partner made fun of how much I played. It’s so sloooow now on both devices. Hope they fix it, it was amazing

### 1/5 — Latest Version Overheating

*2021-04-11, version 2.7.4*

I’ve been playing this for a long time, really enjoy it BUT - the latest version slows right up and overheats the phone!

Before this, the only problem was that sometimes on coming to the end of playing, it wouldn’t allow you to start up a new game.
But this new problem is a showstopper.
Something’s badly wrong with it at the moment.

### 1/5 — Disappointed

*2021-03-05, version 2.7.4*

The game I can tell would be a great game and would be addictive, but it freezes up ever other turn you take either turning the game piece or sliding it up to the game board.   I will delete it because it’s too frustrating to play when not smooth at all!

### 1/5 — Paid for nothing

*2021-01-29, version 2.7.4*

I paid for no adds but I still get all the same old adds.

## Most praised reviews (10 highest-rated)

### 5/5 — Ad free

*2021-12-07, version 2.7.9*

I loved this game, I decided to get the ad free and now it doesn’t work.

### 5/5 — Ребят ребят

*2021-11-07, version 2.7.8*

Игра супер но на айфоне 13 рекламный баннер загораживает нижние кнопки во время игры. Пофиксите плиз

### 5/5 — Cool

*2021-01-10, version 2.7.3*

Going up nine is an awesome game because when you get 3,9s together they make other numbers explode So you can have more space to put more numbers and connect them

### 5/5 — Game named 9

*2020-09-19, version 2.6.4*

Fun game for those who like to use their strategic minds and challenge themselves to get a great score on this game.

### 5/5 — 楽しい

*2020-08-05, version 2.5*

楽しい

### 5/5 — Challenging with skill emerging.

*2020-06-23, version 2.5*

Always a challenge, but with practice you learn to place pieces very intentionally.  There IS skill involved.   Just be careful of the number of hours you can be totally engrossed in this one!!!

### 5/5 — Up 9

*2020-05-09, version 2.5*

Bonjour

### 5/5 — Is good

*2020-04-20, version 2.5*

I love it

### 5/5 — Great puzzle

*2020-02-17, version 2.5*

Every game is different and challenging

### 5/5 — Les pubs

*2020-02-16, version 2.5*

J’aime beaucoup ce jeu ... enfin j’aimais jusqu’à ce que les pubs de 30 secondes environ s’enchaînent et ne gâchent tout ! 
Fini le plaisir de jouer dans un temps acceptable .. 
si je comprends le bien fondé des pubs, je ne comprends pas pourquoi il n’est pas fait ici comme ailleurs : une pub longue puis plusieurs de 10 secondes environ au maximum ? 
 
Je ne vais pas tarder à le désinstaller !

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*