# up phone plan via SIM & eSIM — Internet & calls in AT & EU > Mobile and home internet plan subscription and management app. (iPhone/iPad app by Hutchison Drei Austria GmbH.) - Source: https://appshunter.io/ios/app/up-phone-plan-via-sim-and-esim/id1593180423 (this page in markdown: same URL + `.md`) - Developer: [Hutchison Drei Austria GmbH](https://appshunter.io/developer/404154555) - Category: Utilities - Price: Free - Rating: 4.60/5 from 69 App Store ratings · 13 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 52 MB - Languages: American English, German (Germany) - Released: 2022-04-21 - Data updated: 2026-09-03 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/up-phone-plan-via-sim-and-esim/id1593180423/reviews.md ## What is up phone plan via SIM & eSIM? The 1st mobile app that allows you to not only subscribe to plans for phones and home internet, but also manage them conveniently. Download your eSIM profile directly to your compatible device or have a classic SIM card sent to an Austrian address if your device is not eSIM-capable. No commitment, no service fee and no activation fee. Download right away and get started - no store visit, no paperwork, no hidden costs. Simply select the up plan in the app that suits you best! Your advantages: - Activate it yourself in 5 minutes via app. - Everything in your own hands 24/7. - No hidden costs, no commitment. - Pause or change your abo at any time. - Can be used with eSIM or classic SIM card. - Simply add up to 99 Team plans to your main plan. - Live chat in the app: Our service professionals are there for you Mon-Sat, 8am-6pm, our chatbot Uppi is available around the clock in more than 80 languages. There are some things you can do without: - No hidden costs: no service fee, no activation fee - No paperwork: plans can be taken out entirely in the app - No bank details: simple payment via Apple Pay and SEPA, among others - No contractual commitment: can be paused monthly and reactivated at any time Everything easy. Everything smarter. All in one app. On the couch, in the ghost train or on the mountain top: with up, you can get started anytime, anywhere. Thanks to an app that can do everything: from activation and all settings to individual service. And of course there's also a complete overview of included units and detailed FAQs. Payment options Apple Pay, Mastercard or Visa credit card, SEPA direct debit Settings Easily change your personal data, your account password or your payment method yourself. Team plans Add up to 99 team plans to your main plan and manage them all in your app. Team plans are ideal for company cell phones, children's cell phones or for fast Internet at home or in the office. If you order up Unlimited or up Internet as a team plan, you pay less for it. Additional packages Would you like to book more international units or an extra speed boost? It only takes a few steps in the app! Live chat Do you have a specific question or concern? The modern live chat is available 24/7 in the app: Mon-Sat, 8am-6pm (excluding public Austrian holidays) with our service professionals in German and English, our chatbot Uppi is there for you around the clock in more than 80 languages. More information at drei.at/up ## Key features - eSIM and physical SIM card support - No commitment or activation fees - Self-activation in 5 minutes - 24/7 account management - Add up to 99 team plans - Live chat support - Flexible plan pausing and changes ## Recent user reviews (10 of 13) All indexed reviews: https://appshunter.io/ios/app/up-phone-plan-via-sim-and-esim/id1593180423/reviews.md ### 1/5 — super buggy *2025-10-21, version 3.9.2* Can’t even update a package or submit a support ticket without the app getting stuck or showing me an error. I’m always on the latest version. ### 5/5 — Ok *2025-10-20, version 3.9.2* Best App ever ### 3/5 — ID verification problem *2025-09-22, version 3.8.0* it doesn’t allow me to scan my ID. I’ve spent more than half an hour, and their system was unable to detect it. I feel like the borders and the size of it doesn’t make sense, and isn’t suitable to capture the documents. ### 1/5 — Identity identification does not work *2025-06-30* If you do not have an Austrian ID you cannot identify yourself with this app. Wanted to take advantage of the great prepaid deal of EUR 22.99 for unlimited data, but it was impossible. The Drei Store could not do it either. Had to get the XL plan with EUR 15 activation. So, EUR 45 instead of EUR 22.99. Worthless app. **Developer response:** Hello, thank you for your feedback. Within the activation process you can identify yourself once with your identification docs (passport, ID card, driving license), ID Austria or banking app. Only you can complete the activation process. Kind regards, your Drei Team ### 1/5 — الكتاب باين من عنوانه *2025-06-16, version 3.7.4* هذا التقييم بشكل اساسي لخلفية المثليين الموضوعه وهذا الام مخل بالاخلاق والمنطق والعقل والدين ### 1/5 — Ehh *2025-04-23, version 3.7.0* Informationen sind nicht ersichtlich. Ich kann Deutschland nicht anrufen muss für 3€ ein extra Paket kaufen Frechheit… ### 3/5 — Gute App mit einigen (Netz) Mängeln *2024-07-27, version 3.2.0* Wäre gut wenn ich immer den aktuellen Preis für mein aktuelles Abo sehe zb bei der verbrauchsanzeige Roaming in deutschland ist default o2 :-( dann Vodafone dann Telekom was im Zug dann leider zu einer schlechter Netzqualität führt ### 5/5 — Bestes Prepaid Angebot *2023-11-09, version 2.1.2* Perfekt - alles mega unkompliziert, tolle App. eSim-Profile sind super schnell „geliefert“ und das Intenet ist super schnell und zuverlässig. ### 5/5 — Bin super zufrieden! *2023-07-10* Optimal! Die Einrichtung dauerte weniger als 10 Minuten, keine versteckten Kosten und unlimitiertes 5G Datenvolumen in Österreich. Noch dazu hat man 20GB in der EU plus 100 Freiminuten/SMS in die EU Länder. Wirklich TOP. **Developer response:** Hallo, vielen Dank für deine Rezension! Es freut uns, dass wir dich überzeugen können. Liebe Grüße, dein Drei Team ### 1/5 — funktioniert nur gelegentlich *2023-06-06, version 1.1.11* funktioniert nur sporadisch, Kundendienst ist nicht zu gebrauchen, Geld behalten sie aber in jedem Fall ## Frequently asked questions about up phone plan via SIM & eSIM ### How do I activate my up phone plan? You can activate your up phone plan directly within the app in approximately 5 minutes. The process is designed to be quick and paperless, eliminating the need for a store visit. ### Does up phone plan have hidden costs? No, up phone plan explicitly states there are no hidden costs, service fees, or activation fees. The pricing is transparent, and you can see all included units and details within the app. ### Can I pause or change my up phone plan? Yes, you have the flexibility to pause or change your subscription at any time. This allows you to adjust your plan based on your needs without being locked into a long-term contract. ### What payment methods does up phone plan accept? up phone plan accepts various payment methods including Apple Pay, Mastercard or Visa credit cards, and SEPA direct debit. You can easily manage your payment methods within the app settings. ### How does the team plan feature work with up phone plan? You can add up to 99 team plans to your main plan, ideal for families or businesses. Team plans, especially for Unlimited or Internet options, may offer a reduced cost. ### Is up phone plan available on multiple devices? Based on the provided data, the app is currently supported on iPhone. Compatibility with other devices may be available but is not specified in the current information. ### What are the customer support options for up phone plan? up phone plan offers live chat support with service professionals from Monday to Saturday, 8 am to 6 pm. Additionally, a chatbot named Uppi is available 24/7 in over 80 languages. ### How often is up phone plan updated? The latest version of up phone plan is 3.9.10, last updated on March 23, 2026. This indicates a recent update, suggesting the app is actively maintained. ## Version history (last 5 releases) ### 3.9.16 — 2026-08-27 Number Transfer Made Easy Bringing your mobile number from another Drei contract? You can now cancel your old contract directly during the number transfer process. Just a few taps and you're all set. If only every goodbye were this easy... ### 3.9.15 — 2026-07-20 We have ironed out small bugs so your up app now runs even smoother. Have fun! ### 3.9.12 — 2026-05-04 We have ironed out small bugs so your up app now runs even smoother. Have fun! ### 3.9.11 — 2026-04-16 Paused your current up plan and fallen for another up plan? We’re stepping aside so you can follow your heart: you can now end your pause and switch to the plan of your dreams in one go—directly in the app. #loveislove ### 3.9.10 — 2026-03-23 Uppi dressed up for you! Smart, helpful, and now looking better than ever—our chatbot Uppi now has a friendly new face. Come say hi! ## More apps by Hutchison Drei Austria GmbH - [Kundenzone](https://appshunter.io/ios/app/kundenzone/id440477229) - [Planet Drei](https://appshunter.io/ios/app/planet-drei/id553797843) - [Drei Cloud](https://appshunter.io/ios/app/drei-cloud/id685226249) - [Mein eety](https://appshunter.io/ios/app/mein-eety/id1080333588) - [Drei Wertkarte](https://appshunter.io/ios/app/drei-wertkarte/id1436014265) - [Drei Unified Communications](https://appshunter.io/ios/app/drei-unified-communications/id1554055892) All apps by Hutchison Drei Austria GmbH: https://appshunter.io/developer/404154555 ## Related topics [dprg.mobil](https://appshunter.io/ios/topics/dprg-mobil) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*