# UPCIC Mobile — Universal Property

> Mobile app for managing home insurance policies, claims, payments, and agent information. (iPhone/iPad app by Universal Property & Casualty Insurance Company.)

- Source: https://appshunter.io/ios/app/upcic-mobile/id1481191005 (this page in markdown: same URL + `.md`)
- Developer: [Universal Property & Casualty Insurance Company](https://appshunter.io/developer/1481191004)
- Category: Finance, Business
- Price: Free
- Rating: 4.53/5 from 8,303 App Store ratings · 131 written reviews indexed
- Age rating: 4+
- Requires: iOS 15 · 88 MB
- Languages: English
- Released: 2019-10-03
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/upcic-mobile/id1481191005/reviews.md

## What is UPCIC Mobile?

With the Universal Property & Casualty Insurance Company mobile app, you can easily access your policy documents, make payments, file and track claims, find nearby agents and manage many other facets of your home insurance policy with the click of a button!
 
•	ACCESS POLICY DOCUMENTS - One-stop shop dashboard houses your crucial documents in one place.
•	MAKE PAYMENTS - Secure and confidential payment processing system.
•	FILE & TRACK CLAIMS - Easy filing form with drop down menus and immediate updates.
•	FIND AN AGENT - Locate your agent’s information or find an agent closest to you.
•	MANAGE SETTINGS - Go paperless or manage your SMS notifications with a single click.

## Key features

- Access policy documents
- Make payments
- File and track claims
- Find an agent
- Manage settings
- Paperless options

## What do users think of UPCIC Mobile?

Overall sentiment: negative

**Pros**

- 👍 Easy to navigate
- 🚀 Responsive app
- 💡 Useful features like claim filing and payment
- 👍 Intuitive user experience

**Cons**

- 🐛 Frequent app crashes
- 🐛 Uploading issues with documents and photos
- 🐛 Inaccurate or outdated information
- 👎 Poor customer service
- 👎 Difficult to contact a human representative

**Commonly reported bugs**

- App not recognizing account information
- Unable to delete or archive payment reminders
- Claim details not visible after submission
- Inconsistent app behavior after updates

**Most requested features**

- Add option to pay full annual premium
- Implement recurring payment option
- Improve in-app payment functionality
- Allow users to update personal information

## Recent user reviews (10 of 131)

All indexed reviews: https://appshunter.io/ios/app/upcic-mobile/id1481191005/reviews.md

### 5/5 — Excellence

*2026-08-08, version 2.24*

Cindy Hanson has exceptional customer service. She is polite and courteous also she very knowledgeable and helpful getting what you need and addressing your concerns and she emphasizes things that you find uncommon and do her best you overcome anything that’s a hinder to you and your family.

### 2/5 — Doesn’t show you your upcoming year’s policy or price

*2026-07-20, version 2.24*

Difficult to log into: passwords expire & then difficult to change.  Worst thing is that you can only see your current policy & price.  My next year’s policy starts in 3 days, but the app will not show the policy or its price until after the current one ends!  How stupid is that!?

### 1/5 — Web account docs access

*2026-07-16, version 2.24*

Website and access to “web account” is a nightmare. Very convoluted. Still can’t access docs I need

### 5/5 — Customer Service

*2026-06-07, version 2.24*

⭐️⭐️⭐️⭐️⭐️

### 2/5 — Poor functionality

*2026-06-03, version 2.24*

I cannot find where my card information is stored. We paid online and the app says it is paid, but the money has not taken out of our account. I have two alerts that I have archived, yet they still remain after several days.

### 1/5 — Horrible

*2026-05-27, version 2.22*

Horrible service, horrible app. Everything I upload seems to disappear or the adjuster can’t find. No way to see necessary files.

### 1/5 — Can’t login

*2026-05-12, version 2.21*

Buggy

### 4/5 — Need update

*2026-03-26, version 2.21*

Need update

### 5/5 — Ok

*2026-03-02, version 2.21*

Ok

### 1/5 — Third world app

*2026-02-14, version 2.21*

This app must have been created by some monopolist’s idiot nephew

## Frequently asked questions about UPCIC Mobile

### What can I do with the UPCIC Mobile app?

The app allows you to manage your home insurance policy. You can access policy documents, make payments securely, file and track claims, find nearby agents, and manage your account settings like going paperless.

### Is the UPCIC Mobile app free to use?

Yes, the application is free to download and use. There are no charges associated with accessing your policy information, making payments, or filing claims through the app.

### How do I file a claim using the app?

The app features an easy filing form for claims. You can use drop-down menus to provide necessary information and receive immediate updates on your claim's status directly within the app.

### Can I find an insurance agent through the app?

Yes, the app includes a feature to find your agent's contact information or locate the agent closest to your current location. This makes it easy to get in touch with your representative.

### What kind of insurance policies does this app support?

This app is designed for managing home insurance policies. It provides a centralized dashboard for all crucial documents and facets related to your home insurance.

## Version history (last 5 releases)

### 2.24 — 2026-05-28

Enhancements and bug fixes

### 2.22 — 2026-05-15

Enhancements and bug fixes

### 2.21 — 2026-01-13

Enhancements and bug fixes

### 2.20 — 2025-11-18

Enhancements and bug fixes

### 2.19 — 2025-07-05

Enhancements and bug fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*
