# UPCIC Mobile — user reviews > 135 indexed App Store user reviews of UPCIC Mobile by Universal Property & Casualty Insurance Company, rated 4.53/5 from 8,303 ratings. - Source: https://appshunter.io/ios/app/upcic-mobile/id1481191005/reviews - App overview in markdown: https://appshunter.io/ios/app/upcic-mobile/id1481191005.md - Rating breakdown: 5★ 6,345 · 4★ 493 · 3★ 182 · 2★ 138 · 1★ 608 ## What do users think of UPCIC Mobile? Overall sentiment: negative **Pros** - 👍 Easy to navigate - 🚀 Responsive app - 💡 Useful features like claim filing and payment - 👍 Intuitive user experience **Cons** - 🐛 Frequent app crashes - 🐛 Uploading issues with documents and photos - 🐛 Inaccurate or outdated information - 👎 Poor customer service - 👎 Difficult to contact a human representative **Commonly reported bugs** - App not recognizing account information - Unable to delete or archive payment reminders - Claim details not visible after submission - Inconsistent app behavior after updates **Most requested features** - Add option to pay full annual premium - Implement recurring payment option - Improve in-app payment functionality - Allow users to update personal information ## Newest reviews (15 of 135) ### 2/5 — Doesn’t show you your upcoming year’s policy or price *2026-07-20, version 2.24* Difficult to log into: passwords expire & then difficult to change. Worst thing is that you can only see your current policy & price. My next year’s policy starts in 3 days, but the app will not show the policy or its price until after the current one ends! How stupid is that!? ### 2/5 — Poor functionality *2026-06-03, version 2.24* I cannot find where my card information is stored. We paid online and the app says it is paid, but the money has not taken out of our account. I have two alerts that I have archived, yet they still remain after several days. ### 4/5 — Need update *2026-03-26, version 2.21* Need update ### 2/5 — Too many questions *2026-02-07, version 2.21* Not good for seniors ### 1/5 — Enable location *2026-01-13, version 2.21* Enable location ### 1/5 — Complete Fail *2025-12-18, version 2.20* Complete fail: not a bit intuitive; beta testing minimal; not a bit customer friendly or intuitive ### 1/5 — Why *2025-12-02, version 2.20* Why can’t I see when payments are due on the app? What is the point of this app?? ### 1/5 — Payment update *2025-11-19, version 2.20* Takes to long to update the payment made. ### 2/5 — Blank pages *2025-10-07, version 2.19* Many of the pages are blank when I click the link. ### 4/5 — Alerts *2025-09-15, version 2.19* Alerts still don’t work! Shows alerts but you can’t archive them or acknowledge them. Seriously it’s 2025 and I still see same problem since 2022 Don’t work. Try to even archive and still displayed as either not being reviewed nor archived ### 3/5 — Alerts *2025-08-28, version 2.19* Cannot remove or archive the alert alerts. ### 2/5 — Maybe I’m missing something….. *2025-08-26, version 2.19* I am unable to find a way to pay my bill online through the app. That is pretty much the only thing I would like to use it for, therefore it feels nearly useless to me. ### 4/5 — Alerts *2025-08-20, version 2.19* Don’t work. Try to even archive and still displayed as either not being reviewed nor archived ### 4/5 — Billing *2025-08-15, version 2.19* I would like to see on this app the date and amount of my next payment so I can make a payment on time THANK YOU ### 2/5 — Payment *2025-08-03, version 2.19* I was trying to make a payment with my debit card on the app, but I couldn’t do it. If I was you guys I make it easy. A lot of people not use checks or money orders anymore. Please change it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-09-01, version 2.24* One the worst apps I’ve used ### 1/5 — Mfg *2026-08-26, version 2.24* The app doesn’t work at all, never did, May as well delete it. ### 1/5 — Documents *2026-08-26, version 2.24* Can’t access my policy ### 1/5 — Disfunctional *2026-08-19, version 2.24* Disfunctional ### 1/5 — Web account docs access *2026-07-16, version 2.24* Website and access to “web account” is a nightmare. Very convoluted. Still can’t access docs I need ### 1/5 — Horrible *2026-05-27, version 2.22* Horrible service, horrible app. Everything I upload seems to disappear or the adjuster can’t find. No way to see necessary files. ### 1/5 — Can’t login *2026-05-12, version 2.21* Buggy ### 1/5 — Third world app *2026-02-14, version 2.21* This app must have been created by some monopolist’s idiot nephew ### 1/5 — Payments *2026-02-14, version 2.21* I find it difficult to make payments. ### 1/5 — Notifications *2026-02-10, version 2.21* I have notifications set in the app and still not getting them. No payment reminder which is why I downloaded the app in the first place. I get a phone call the day AFTER payment is due. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellence *2026-08-08, version 2.24* Cindy Hanson has exceptional customer service. She is polite and courteous also she very knowledgeable and helpful getting what you need and addressing your concerns and she emphasizes things that you find uncommon and do her best you overcome anything that’s a hinder to you and your family. ### 5/5 — Customer Service *2026-06-07, version 2.24* ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Ok *2026-03-02, version 2.21* Ok ### 5/5 — Great Company *2025-11-06, version 2.19* I'm very happy I chose Universal. My experience over the years has always been a Great one. I've never had any issues with my policy, nor my account being breached. Whenever I call, the agents are super professional..... VM ### 5/5 — Appreciate the App *2025-08-21, version 2.19* This makes communication so much better plus I can see everything on my policy or claims right there ### 5/5 — Great company for home insurance *2024-10-09, version 2.15* 5 stars ### 5/5 — Claim *2024-08-09, version 2.13* Just had to make my first claim ever and it was so easy!! ### 5/5 — Thank you *2024-06-21, version 2.12* Was glad to be reminded of payment early. Appreciate getting it paid early. The app is well designed. ### 5/5 — Fenton Miller *2024-03-27, version 2.10* Alec top shelf performance! I owned 6 employment agencies! People like Alec are very difficult to find! A+. Customer Service! 10 on articulation of product! Fortunately I am retired or he would probably have 3 offers! He really likes working of your company! He is a direct reflection on his Supervisor! WELL DONE Fenton Miller ### 5/5 — Feedback for Danielle *2023-09-02, version 2.5* Not sure of the spelling on the name of this customer service representative. I want to leave feedback for the way this agent handled my problem. She was very helpful and professional. I still haven’t resolved my problem with you double billing because of the Labor Day holiday but she gave me all the information I needed to resolve the problem. I left a message for the person to contact me.about the double billing and 2 different money amounts. Danielle was a credit to your company. I do want to complain about the Merry, go round robot system you have on your phone system. None of the number options covered my problem. After a long fight I finally got through but I was on kill by the time I got to a live person. I strongly recommend you make your phone contacts easier to reach. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*