# UpdatePromise Scan — UpdatePromise Scan App

> Automotive service management system with VIN scanning for customer and vehicle history. (iPhone/iPad app by Update Promise.)

- Source: https://appshunter.io/ios/app/updatepromise-scan/id1555354529 (this page in markdown: same URL + `.md`)
- Developer: [Update Promise](https://appshunter.io/developer/1233866966)
- Category: Business, Productivity
- Price: Free
- Rating: 3.50/5 from 24 App Store ratings · 7 written reviews indexed
- Age rating: 17+
- Requires: iOS 17.6 · 107 MB
- Languages: American English
- Released: 2021-03-19
- Data updated: 2026-08-16
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/updatepromise-scan/id1555354529/reviews.md

## What is UpdatePromise Scan?

UpdatePromise Scan is a Consumer Experience Management System (CEMS) Solution with integrated VIN scanner to accelerate customer searches, pulling up vehicle history and vehicle-specific parts during the Appointment, Vehicle Check-In and Multi-Point Inspection phases. 



Manage your RO’s from the customer’s Appointment to Payment Process all in one tablet. Better yet, without having to leave the service drive! 



FEATURES:
-	Scan a Vehicle’s VIN to search for a customer during the Vehicle Check-In stage for quick and accurate results.
-	Scan a Vehicle’s VIN to pull up customers’ vehicle history on a Vehicle Check-In.
-	If you are creating an appointment, you can also utilize the VIN scanner to search for customers 
-	For technicians, scan the VIN when completing a found issue estimate to pull Vehicle-Specific Parts.
-	Continue your complete Consumer Experience workflow without having to leave the service drive:
   o	Create an appointment or manage appointments
   o	Conduct a Vehicle Check-In Safety Inspection with the customer
   o	View appointment details during the Vehicle Check-In process
   o	Complete or open the Multi-Point Inspection form


HOW DOES IT WORK?
-	Login with your UpdatePromise credentials.
-	When completing an Appointment, Vehicle Check-In or Multi-Point Inspection, pull up your scanner at the top right corner or bottom left corner of your tablet. 
-	Scan the customer’s vehicle for an accelerated Customer Search experience.
-	Continue with your workflow as usual, cutting down page loading times.

This release introduces an optional integration with Meta AI Glasses, allowing automotive service technicians to capture inspection photos and video hands-free while performing vehicle walkarounds and multi-point inspections (MPI). Instead of holding a phone or tablet, a technician can wear the glasses and stream/record directly into UP Scan, where media uploads to the customer's repair order exactly as it would from the built-in device camera.

How it works: With the Meta AI app installed and glasses paired, the user taps the glasses icon in UP Scan, registers the connection through the Meta AI app, grants connection permission, and connects their glasses. A toggle ("Use Glasses Instead of Camera") routes capture through the glasses, and a Preview screen displays a live stream to confirm the connection. Video is captured at 720x1280, 30 FPS. If no glasses are present, the app clearly displays "No active devices" and all standard camera functionality remains fully available — the glasses are an optional accessory, not a requirement.

## Key features

- Integrated VIN scanner
- Accelerated customer searches
- Vehicle history lookup
- Manage appointments
- Vehicle check-in
- Multi-point inspections

## Recent user reviews (7 of 7)

All indexed reviews: https://appshunter.io/ios/app/updatepromise-scan/id1555354529/reviews.md

### 1/5 — Slow crashes reliably

*2026-07-22*

Post update: Unable to edit videos, unable to save videos, unable to upload from saved videos, if you have too many good employees just force them to use this

### 1/5 — App is so buggy

*2026-06-12*

I agree with muteman, after a month of using it the app won’t let me login on my phone or tablet, and I never changed my login Info. I tried updating it. That didn’t help.  👎

### 1/5 — Terribly slow

*2025-10-28*

I am a technician and our company wanted us to use this app and there’s nothing fast or efficient about it!
So, if you are looking to slow your technicians down as much as possible, I would say use this app because it’s complete garbage

### 1/5 — Clunky, buggy, and slow

*2025-10-01*

This app is a complete waste of Time at a dealership stand point. I’m sure it’s fine in an independent setting but in a dealership absolutely not. Entirely way to slow and anything but efficient.

### 1/5 — Biggest waste of money

*2025-01-15*

Has nonstop glitches and freezes up constantly.

### 5/5 — Efficiency!!!!

*2022-10-28*

So fast and easy to use!!!!

### 5/5 — Love This App

*2021-05-04*

Very easy to use

## Frequently asked questions about UpdatePromise Scan

### What is UpdatePromise Scan used for?

UpdatePromise Scan is a Consumer Experience Management System designed for automotive service. It uses a VIN scanner to quickly pull up customer and vehicle history, manage appointments, and conduct vehicle inspections.

### How does the VIN scanner in UpdatePromise Scan work?

The VIN scanner can be accessed from the top right or bottom left of your tablet screen. Scanning a vehicle's VIN allows for accelerated customer searches and retrieval of vehicle-specific parts or history.

### Can UpdatePromise Scan manage appointments?

Yes, UpdatePromise Scan allows users to create new appointments or manage existing ones directly within the application. This is integrated into the workflow from check-in to payment.

### Is UpdatePromise Scan available on multiple devices?

UpdatePromise Scan is supported on iPhone, iPad, and iPod devices. It is designed for tablet use to facilitate on-the-go service management.

### What is the update frequency for UpdatePromise Scan?

The latest version, 1.25, was last updated on January 21, 2026. While specific update frequency isn't detailed, the release date of the latest version suggests ongoing development.

### What is the age rating for UpdatePromise Scan?

UpdatePromise Scan has an age rating of 17+. This indicates it is intended for mature users, likely due to the professional business context of its features.

### Does UpdatePromise Scan have ads?

No, UpdatePromise Scan does not contain advertisements. The application is free to use without any ad interruptions.

### What is the user rating for UpdatePromise Scan?

UpdatePromise Scan has a rating of 3.9 stars based on 19 user ratings. This suggests a generally positive but mixed user reception.

## Version history (last 5 releases)

### 1.29 — 2026-08-15

Improved Meta Glasses video recording with Pause and Resume feature.
Other issues fixes from recent reports.

### 1.28 — 2026-08-06

Reliability improvements for walkaround video
• Fixed an issue where paused and resumed recordings could lose segments — the full recording is now captured and combined into a single video
• Resolved upload failures on longer, high-resolution videos
• Added clearer on-screen status while a video is being written and uploaded, so it’s obvious when capture is still in progress
• Promise ID and video type labels now stay correctly positioned in landscape
• A minimum recording length prevents accidental one-second captures from getting stuck
• Fixed rare cases where the app could show a blank screen or a stuck upload after leaving the camera

### 1.27 — 2026-06-17

Introducing Meta AI Glasses support! Capture inspection photos and walkaround videos completely hands-free. Pair your Meta AI Glasses, toggle "Use Glasses Instead of Camera," and record directly into your inspections while keeping both hands on the job.
Also in this release:

* Guided glasses setup with live preview to verify your connection
* Improved recording stability and reliability for HD video uploads
* Clearer setup messaging and easier-to-navigate settings

### 1.26 — 2026-05-27

General updates

### 1.25 — 2026-01-21

General fixes related to app crashing

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## More apps by Update Promise

- [UPExperience](https://appshunter.io/ios/app/upexperience/id1439958667)
- [UpdatePromise App](https://appshunter.io/ios/app/updatepromise-app/id1658673947)

All apps by Update Promise: https://appshunter.io/developer/1233866966

## Related topics

[update promise](https://appshunter.io/ios/topics/update-promise) · [giotto scan tool](https://appshunter.io/ios/topics/giotto-scan-tool)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*