# UPMC AnywhereCare — user reviews > 108 indexed App Store user reviews of UPMC AnywhereCare by UPMC, rated 4.93/5 from 17,149 ratings. - Source: https://appshunter.io/ios/app/upmc-anywherecare/id1146512403/reviews - App overview in markdown: https://appshunter.io/ios/app/upmc-anywherecare/id1146512403.md - Rating breakdown: 5★ 16,219 · 4★ 761 · 3★ 102 · 2★ 19 · 1★ 45 ## What do users think of UPMC AnywhereCare? Overall sentiment: positive **Pros** - 🚀 Convenient and efficient - 👍 Friendly and helpful providers - 💡 Valuable 24/7 service - 🚑 Effective for minor issues - 🏠 Ability to get care from home **Cons** - 🐛 App crashes and glitches - 🔒 Issues with insurance and payments - ⏱️ Long wait times in some cases - 📱 Accessibility issues for some users **Commonly reported bugs** - App crashes on launch - Redirects to nonfunctional links - Issues with login and authentication **Most requested features** - Show wait time in the virtual waiting room - Improve integration with insurance providers - Add accessibility features for visually impaired users ## Newest reviews (11 of 108) ### 5/5 — Great service *2024-09-09* As any parent knows time is always so hard to come by. Especially while being a single parent. This service is extremely helpful for parents. Its such a valuable time saver in the world of parenting. Probably one of the best conveniences that could possibly be offered to parents. The health providers are always friendly, helpful and very knowledgeable. I’m very grateful to be able to access such wonderful service for my son and best of all right at my finger tips! Thanks UPMC for making this available and for always providing my son with the absolute best health care possible. **Developer response:** Thank you for the feedback. We are very happy our services are able to help you save the time when you need it with a full staff of expert providers. ### 5/5 — It’s Awesome! *2024-09-01, version 12.21.103* The Doctors help you right away with your problem and answer immediately. ### 5/5 — Great experience *2024-08-24, version 12.21.103* This is my first virtual visit! I’m really really pleased with how easy it was. The provider was prompt and thorough, and listened well to my symptoms and concerns. I will definitely do more virtual visits! ### 5/5 — Easy *2024-08-18, version 12.21.103* I have used the virtual visit several times and have gotten my family to use it also! So easy and convenient!! Love it!!! Still love our PCP but this is so easy and right in my home! Thank you Dr DeBernado! ### 5/5 — Fantastic experience *2024-08-15, version 12.21.006* This is such an efficient way to deal with issues that are not emergent and don’t require a doctors visit. Every visit I have had has exceeded my expectations and saved me time. ### 5/5 — Super Convenient, Providers Helpful and Kind *2024-07-15* I have frequent acute medical problems that require medication from places like Urgent Care, etc. As a young, busy, full time working woman I have minimal free time to sit in Urgent Care before work without affecting my schedule. With UPMC AnyWhere Care I was able to see a Nurse Practitioner, diagnose my issue and send a script within a few minutes in my home via Telemedicine. I never leave reviews, but this was so helpful for me. My Practioner Brittany was so kind and really saved me the limited time I had- while treating me as I am fairly healthy and just need PRN visits for problems. Thank you for your help! I highly recommend this care, and usually I don't push for UPMC until I tried this. **Developer response:** Thank you for your feedback. It is wonderful to read the great comments and how UPMC AnywhereCare is helping for each of our patients. We look forward to your next visit! ### 5/5 — Anywhere care *2024-07-12, version 12.21.006* Absolutely love anywhere care it’s so easy and cost efficient and the providers are nice and helpful . ### 5/5 — UPMC ANYWHERE *2024-06-29, version 12.21.006* This is an amazing way to see a medical care provider quickly and efficiently. Great service! ### 3/5 — Poison ivy help *2024-06-18, version 12.21.006* Loved the help. It took a lot of foolishness and time to get it hooked up! I had to even call a help center and all sorts of fooling around ### 5/5 — Excellent service! *2024-06-18, version 12.21.006* I have a horrible toothache and needed an antibiotic desperately. The provider was thorough and concise with her questions. I am thankful for her time. ### 5/5 — Great help *2024-06-18, version 12.21.006* provider was very thorough and kind. I appreciated her help and going through my history and explaining treatment options ans care ## Most critical reviews (10 lowest-rated) ### 1/5 — Too much *2025-06-18, version 20.01.061* What’s the point of using a UPMC app if I have to enter every single thing that UPMC already has in my files why do I need to add all medications that I’m on when you already have the medication’s that I’m on why do I need to add my medical history when you Medical history ### 1/5 — Secured message not working *2025-05-19, version 20.01.061* I couldn’t send nor receive secured messages from my providers, and response I got is that UPMC disabled the messaging functionality. If I need, either call customer service or schedule another visit?! My questions are for my providers not for customer support! The questions can be answered via chat for free, now I have to schedule and pay for another visit?! Why was the function disabled? ### 1/5 — Trash *2025-05-08, version 20.01.061* Whatever this new anywhere care app is, ITS AWFUL. Waiting for an hour 15 mins when it said 6 minute wait. zero updates. There was nothing wrong with the last one and you could actually see how many were ahead of you! ### 1/5 — Latest update *2025-05-07, version 20.01.061* The latest update makes the app unusable. It keeps making me log in and fill out information and then tells me I’m already registered. It’s a never ending cycle of logins. It doesn’t work for me at all. ### 1/5 — Horrible Update *2025-04-21, version 20.01.061* This doesnt work anymore. To log in to the app it takes you to the website. Make an appointment in the app, instead of being sent to waiting room you get a text with a link that sends you to a website for your visit. It will ask you for permissions, youll approve them, then sends you right back in an infinite loop. Never seeing the doctor and losing $60. With no way of appealing or getting a refund on the app. Just used the app in January and it worked perfectly. You dont even get to pick the doctor anymore. ### 1/5 — Great when it worked *2025-04-11, version 20.01.061* For months, this app hasn’t worked you can’t login and use it. When trying it always says that it’s sending you a code for verification that you will never receive. ### 1/5 — Doesn’t work anymore *2025-02-10, version 20.01.051* Thanks for taking a system that worked perfectly and totally screwing it up. It is completely nonfunctional now. I can’t sign in. It redirects to the MyUPMC app to a nonfunctional link. It doesn’t work at all. IT people constantly take working systems and “upgrade” and break their functionality. Way to go guys!!! My kid needs you and you screwed up royally. ### 1/5 — Crash *2025-01-10, version 12.22.100* App keeps crashing on launch, even after uninstalling, reinstalling. ### 1/5 — Horrible Customer Service HelpLine *2024-12-26, version 12.22.100* Idk why all these companies have these employees that work from home. But anytime I call I’m either hung up on or sent back to the main menu when they say “hold on let me put you on hold to access your account” then get hung up on it sent back to the main menu. Absolutely ridiculous! All I need is my email and password! The actual app I love but the customer service line I HATE! ### 1/5 — terrible design with a simple fix *2024-01-17, version 12.20.003* I had to restart filling out my visit information multiple times after getting most of the way through the process, each time because the app needed some new permission in settings (photo access, access to a different photo, camera, microphone). Really dispiriting and frustrating when you’re already stressed and tired from being sick. Seems like it would really easy to put a prompt to update multiple permissions at the START of the process. ## Most praised reviews (10 highest-rated) ### 5/5 — Sick 4 year old *2025-01-30, version 12.22.100* Great resource to keep the kiddos out of the ER ### 5/5 — Loved the convenience! *2025-01-29* Kathy, the nurse practitioner made me feel so comfortable and I really love the convenience! I'm not feeling well, and it was so nice not to have to go somewhere to see a doctor in person. I normally go to urgent really don't trust them because I've had some bad experiences. So emergency room and that takes forever. I try not to go there because I know it's but sometimes I feel like it is an emergency because I feel horrible. But I give Kathy percent good rating. She was very pleasant to talk to and made me feel better. **Developer response:** Thank you for your feedback. It is wonderful to read the great comments and how UPMC AnywhereCare helped in your time of need. We look forward to your next visit! ### 5/5 — Exceeded expectations *2025-01-05* I have done virtual visits through my PCP, and I think that’s what I thought anywhere care was. I have been sick for 6 days and was considering going to an urgent care, but then decided to look into a virtual visit. It’s a Sunday morning so when I saw that it’s available 24/7, I knew it was different than my PCP virtual visit so I gave this a try. It was awesome!!! My Physicians Assistant was awesome. All my questions were answered and my take away was: if being sick is disrupting your daily life, then it’s time to seek care, even if that means your coughing is messing with your sleep. I’m so glad I did this. I’m so glad this is available 24/7. This is an excellent resource. The only downside would be that if they needed to listen to your breathing/lungs. for example, they aren’t able to do that. **Developer response:** Thank you for your feedback. It is wonderful to read the great comments and how UPMC AnywhereCare helped in your time of need. We look forward to your next visit! ### 5/5 — Sick Child *2025-01-02, version 12.22.100* My daughter was sick with a sinus infection that went into her eye. There’s a huge storm storm coming out of Erie making it difficult to get to a doctors office. Dr. Gray was great in all aspects of care. Highly recommend and thankful for the help. ### 5/5 — Flu *2024-12-28, version 12.22.100* #1 was fabulous answered all my questions and didn’t short me on my time. Thank you. ### 5/5 — Virtual visit *2024-12-18, version 12.22.100* Was completely considerate & respect in my time of need ### 5/5 — Review *2024-11-16, version 12.21.103* She listened to how I was feeling and she was kind and she was very helpful 💕 ### 5/5 — Great App and option when away from home *2024-10-23* Wonderfully easy app to use and navigate. Within 5 minutes of downloading the app I had a provider on the screen. I’m currently out of state and needed some care. The provider I saw was very thorough and covered all the bases and answered all my questions. She also was able to send a prescription to the local pharmacy of my choice. Highly recommend using this app if you aren’t able to make it to the actual doctor’s office. ### 5/5 — Best service ever *2024-09-30, version 12.21.103* This service is amazing! I have had a persistent cough for three weeks. I called my PCP and I would not be able to get an appointment for four months. I used UPMC anywhere care and I have an anabiotic and steroid to pick up at the pharmacy within 15 minutes. Thank you so much! ### 5/5 — Pamela Ruth *2024-09-13, version 12.21.103* Pamela provided excellent care for me. I was grateful to have such a caring person tend to my issue. Thank You for helping me! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*