# UPMC Health Plan — user reviews

> 123 indexed App Store user reviews of UPMC Health Plan by UPMC Health Plan, rated 4.60/5 from 6,959 ratings.

- Source: https://appshunter.io/ios/app/upmc-health-plan/id540785586/reviews
- App overview in markdown: https://appshunter.io/ios/app/upmc-health-plan/id540785586.md
- Rating breakdown: 5★ 5,677 · 4★ 548 · 3★ 179 · 2★ 94 · 1★ 461

## What do users think of UPMC Health Plan?

Overall sentiment: negative

**Pros**

- 🚀 Lightning-fast app
- 👍 Useful features
- 💡 Innovative app
- 🤝 Great customer service

**Cons**

- 🐛 Frequent crashes
- 🔒 Login issues
- 📱 Compatibility problems
- 🔍 Poor navigation
- 🔌 Unreliable performance

**Commonly reported bugs**

- Inability to log in consistently
- Camera scanner not working
- Default to outdated insurance plans
- Unresponsive chat feature

**Most requested features**

- Ability to access family members' information
- Option to pay premiums through the app
- Improved search functionality
- Seamless integration with health tracking apps

## Newest reviews (18 of 123)

### 4/5 — UPC Scan

*2026-07-17, version 26.5.0*

I have been using this service since September 2025 but effective June 1, 2026 I can no longer scan the code to see if it’s a eligible item. I have to type in the numbers which is difficult given my limited mobility.  I spoke with customer service web service and they couldn’t assist me either. I have been using an iPhone and for some reason it just stopped working.

### 3/5 — Works about half the time

*2026-05-18, version 26.4*

Both the app and website (using my phone) have issues loading and opening certain pages.

### 4/5 — Great app except for one issue

*2025-11-02, version 25.8*

This app has been so useful and id love to give it five starts however it has one annoying pain point. Why would the default option be to show you a plan you had years ago?? The default should be the then-current plan. Customer service said there is no way to switch this on my end. Developers please, please, please make the change so the current plan is the default when logging in. Please and thank you.

### 2/5 — Weak app

*2025-10-14, version 25.8*

No search function. Pages don't load. 
Clearly, they prefer that you do self-service transactions but the pages don't load and don't navigate very well.

### 4/5 — Great app except for one issue

*2025-08-22, version 25.6*

I have enjoyed using this app however one pain point that I am hoping the developers can fix. When I log in the health care plan I had back in 2022-2023 is the default plan. Why would you have an outdated plan pop up as the default coverage? Customer service said there is no way to switch this on my end. Developers you need to change it so the current plan is the default. Please and thank you.

### 1/5 — The app does not work.

*2025-05-08, version 25.4*

The app freezes and does not load anything that you click on. It has been like that for months. Please fix.

### 1/5 — What happened

*2025-05-05, version 25.4*

No option to even login. The app is unresponsive when you tap login. It does nothing. This last update made the app unusable. I can’t even get an app for my android android device at all and now I’m using an iPhone with an app that is unusable. I’m in the hospital with no way to verify coverage for the prescriptions. They’re sending me home with thank you very much for your useless technology.  At the most desperate times when needed patients have zero access to that which they depend on for critical care.  I am already doubting the medication will be covered that I desperately need. And I am being discharged today.   Now I have to call when I am really not in a position to do so

### 3/5 — Cecelia Lightner

*2025-04-18, version 25.3*

Your online Personal representative designation form does not advance if no end date is selected.  I was forced to choose the two year time range in order to advance beyond that point and finish the form.

### 1/5 — Can’t pay premium

*2025-04-02, version 25.2*

Everything seems to work aside from payments. Absolute garbage. Healthcare in the USA is a joke. The country is a business. We are the products. Garbage.

### 1/5 — App never works

*2025-02-21, version 25.2*

This app is really frustrating. I have all my login info set, but when I login it sends me to a page, asking if I want to enable biometric. This page is always frozen. I can’t accept or deny. Also any time I try to access app support, it wants me to login and I face the same problem

### 1/5 — Terrible

*2025-02-20, version 25.2*

I have never had more problems with an app than this one. It is sooooo bad. Nothing ever works on it at all

### 1/5 — No link to anywhere care

*2025-02-10, version 25.2*

Where is the anywhere care link? I am on a voyage to find the anywhere care link. You go in circles. You used to have a dedicated AnywhereCare app and it worked great. Now you boneheads decided to embed it in here and it’s nowhere to be found. When you log in, you keep getting sent back to the home page for your kids insurance. Do better and stop ruining something that was working very well. What is it with IT people? You take something that functions perfectly and find a way to ruin it with “upgrades”.

### 1/5 — Terrible app. Just hangs logging in most the time.

*2025-02-10, version 25.2*

Terrible app. Just hangs logging in most the time.

### 1/5 — Scanner is horrible

*2025-02-02, version 25.1*

This app is useless since the update. The scanner still does not work properly. Why can’t someone fix the scanner so that it works? Ridiculous!!

### 3/5 — Screen Response Issues

*2025-01-11, version iOS App Version 24.11*

App is having screen response issues with latest iOS Version of 18.2.1 after you log in with your credentials. Otherwise, this app is very useful and easy to use when it does work.

### 1/5 — Scan feature

*2024-12-15*

Ever since the update, the camera scan feature that shows eligible and in eligible items for my healthy shopping card does not work. Absolutely nothing happens. I’ve allowed access to the app for my camera and I always used it before the update and it was always fine. This makes me not want to have the app anymore because that’s what I used most on there

### 1/5 — APP IS JUNK

*2024-11-27, version 24.10*

APP never works it is a piece of JUNK.  It would be nice if it worked at least twice a year.  This is why money never gets used because it never works.  FIX IT!!

### 1/5 — Chat option

*2024-11-25, version 24.10*

I continue to ge “message failure.” This is the only option offered. 
If your system has issues why not add additional options? For example why can’t I schedule the appointment myself without your chat option?

## Most critical reviews (10 lowest-rated)

### 1/5 — Doesn’t work

*2026-03-02, version 26.2*

Just gives an error when you try to log in.

### 1/5 — Horrible App

*2026-02-16, version 26.1*

This app does not work at all.  All of the functionality it promises leads to dead links or just doesn’t work.

### 1/5 — Not good

*2026-01-19, version 26.1*

I can’t get the app to even open when I hit the “login” button

### 1/5 — Continued fail for disabled 😡

*2026-01-07, version 25.10*

UPDATE 2: now I can’t login at all!! Bravo guys 🙄You update the plan for start of new year and I can’t login to app with password or biometrics to see details UPDATE: Can’t view message inbox via the app. I tap on it repeatedly and it NEVER opens plus Face ID not working AGAIN 🙄 We can’t login without having to enter our login info EVERY time and then having to get a code sent to you via text Why are you making this more difficult 😣 when Face ID is secure?! It’s almost like you don’t want us to use the app?! | Can’t even search for a doctor easily on the app 🙄 You can’t sort by distance and when I tap on a name in results to view details I get a page with nothing 😒 Completely USELESS | New app update is HORRID! I can’t even type a reply to message on app! As soon as I type one character its immediately submitted! So a message that was important to closed by their system for thinking I was sending spam messages! This is ridiculous! I should be able to type in the app without issues 😡 | Face ID NOT working. Why do I have Face ID enabled if your app is going to make me login with the password EVERY time anyhow!!? | I sent a message that I was disappointed the upcoming change to OTC card STILL does not take into consideration those of us who do not drive. I then receive the scripted response and it says I can “Add a response” in 5 days. But there’s no way to do so! So I have to start this process all over again. Frankly getting fed up with the disabled who don’t drive being ignored. Not everyone on Medicare is over 65. Some of us are legally disabled and UPMC is failing us.

### 1/5 — New year problems with the app.

*2026-01-01, version 25.10*

Can no longer access the shop healthy balance on the app since the new year

### 1/5 — Bad update

*2025-12-19, version 25.10*

I just updated the app and now it no longer works. I cannot login.

### 1/5 — Poorly Designed

*2025-07-25, version 25.5*

Every time I back out to the main list of claims, I’m taken to the top of the list. I should be taken to the place in the list where I last left off. Very poorly designed and klugey.

### 1/5 — Not at all good

*2025-06-19, version 25.5*

Wow UPMC, do better. The app isn't easy to use, not intuitive, links take you to info pages without actions, crashes when attaching files. The only redeeming feature is the search function, this is the best way of maneuvering the confusion that is "the app". Appears to be a poorly developed web wrapper that doesn't format well on my iPhone

### 1/5 — The over the counter store is not readily accessible.  I’ve been looking for it for two days.

*2025-06-15, version 25.5*

Where is the online store?

### 1/5 — Anywhere Care

*2025-06-03, version 25.5*

This app will NOT let me schedule a virtual appointment past the 3/4th step. The live chat is unresponsive. Beyond looking at your claims this app is essentially useless.

## Most praised reviews (10 highest-rated)

### 5/5 — Amazing Customer Service Line!

*2025-07-03, version 25.5*

I’ve recently had a phone call with an individual on the line (I didn’t catch her name) and she was extremely helpful and patient with me the entire 30 minutes I was on hold with her. I was anxious in the beginning due to certain deadlines I needed to get done for college clearances but every question I asked was met with compassion and understanding for my situation. By the end of the call, all my worries went away. Whoever she is, thank you so much for helping me. I normally don’t leave reviews and i hope there’s a more direct way to 5-star her service directly but this is the only option I see. I encourage anyone to use it when you need questions and I hope she becomes rich and famous.

### 5/5 — Was good

*2024-11-27, version 24.10*

The barcode scanner is not working. You can not enter a code manually either. This needs to be fixed.

### 5/5 — Great

*2023-03-01, version 23.1*

Awesome application

### 5/5 — Please fix…. App has been fixed.

*2022-12-10*

Thank you for fixing this. Ordering prescription refills is a breeze now. :)

The app seemed to work well for me until recently. I used to be able to refill my prescriptions with Express-scripts though the app. Now when you click on the “Search the Formulary” or the purple box “Refill a Prescription “, it just reloads the page. I’ve had to call Express-scripts to order refills which is an added annoyance. Please fix.

**Developer response:** Hello! Thank you for your feedback and I'm sorry that you are having this issue. I have escalated this to our team and they are looking into the problem.

### 5/5 — Great health plan online experience

*2022-11-27*

Being able to see results of all my appointments and the doctors notes is GREAT!!!
Thus far I am quite pleased with the doctor interactions I’ve experienced and the great online UPMC experience!!

**Developer response:** Thank you for the feedback! We're happy to hear that you've been pleased with the app experience.

### 5/5 — UPMC HEALTH PLAN

*2022-02-24, version 22.1*

Excellent plan, excellent benefits, excellent service and the app is well designed and easy to use.

### 5/5 — Chat

*2022-02-23, version 22.1*

Person was very efficient and understood everything I asked. Provided me with all the answers needed to every question .KDB5 Stars

### 5/5 — I love UPMC for life!!

*2022-01-21, version 22.0*

This plan has been so wonderful from the benefits to the customer service! I highly recommend!

### 5/5 — Chat is great

*2020-10-21, version 20.4.3*

I had the pleasure of having Sydney as my concierge today, via chat.  She was outstanding!

### 5/5 — Nice app.

*2020-10-01, version 20.4.3*

This app was very easy to use. My chat was easy to use as well.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*