# UPMC Medicare Flex > Mobile app for managing UPMC Medicare Flex Spend and Shop Healthy Cards. (iPhone/iPad app by UPMC Health Plan, Inc..) - Source: https://appshunter.io/ios/app/upmc-medicare-flex/id6443489305 (this page in markdown: same URL + `.md`) - Developer: [UPMC Health Plan, Inc.](https://appshunter.io/developer/540785669) - Category: Finance - Price: Free - Rating: 1.70/5 from 50 App Store ratings · 28 written reviews indexed - Age rating: 4+ - Requires: iOS 13.6 · 18 MB - Languages: English - Released: 2022-12-23 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/upmc-medicare-flex/id6443489305/reviews.md ## What is UPMC Medicare Flex? Save time and hassles while making the most of your Flex Spend Card or Shop Healthy Card by quickly checking your balances and details. Our secure app makes managing your benefits easy through real-time access and intuitive navigation to all your important account information on the go! **Please Note: When logging in please use your Member ID anywhere Employee ID is referenced** Powerful features of the app include: Easy, Convenient & Secure • Simply login to the intuitive app using your username and password (or follow alternative instructions, if provided) • No sensitive account information is ever stored on your mobile device • Use Touch ID to quickly log in to the mobile app Connects You with the Details • Quickly check available balances 24/7 • View charts summarizing account(s) • View claims requiring receipts • Click to call or email the UPMC Service Team • View your statements and notifications • Scan product barcodes to determine their eligibility Provides Additional Time-Saving Options (if supported or applicable to your account(s)) • File a reimbursement request, when needed • Take or upload a picture of a receipt and submit for a new or existing claim • Retrieve your forgotten username/password • Report a debit card as lost or stolen Powered by WEX Health® ## Key features - Check available balances 24/7 - View account details and charts - Scan product barcodes for eligibility - File reimbursement requests - Submit receipts for claims - Report lost or stolen debit cards ## Recent user reviews (10 of 28) All indexed reviews: https://appshunter.io/ios/app/upmc-medicare-flex/id6443489305/reviews.md ### 1/5 — Forget it *2023-08-19* You would think a “top rated” hospital would be able to have a first class app! The majority of us are retired & have no employee ID We appreciate the card but not shopping & finding out at ck out that items are not covered. Frustrating to us, the cashier & people in line. This should be a simple application to use & sign into. UPMC ….. you have the money & people to fix this. ### 1/5 — Can’t reset login credentials *2023-08-06* This app is awful. I need to reset my user name and password. The page to do this asks for an employee ID number as a required field. Since I’m not an employee, I tried entering my insurance ID number but it wasn’t accepted. There’s no way to bypass this field. Resetting a login should be a simple process…why is there even an employee ID field when this is a member only app?? ### 1/5 — Upmc flex *2023-07-28* Rating right up there with Comcast Swear can’t get a st. Answer nor validate a thing for yourself not to mention the data collected is available to everyone bud the personal user ### 1/5 — Horrible 🙄😡 *2023-07-07* One time the Face ID doesn’t work and it turns it OFF! Plus it locks you out that you have to log in, AND change the password before you can see anything else in your account! What a waste of time! 😡 ### 1/5 — App is awe full *2023-05-18* The app seems t break a lot. Upon contacting help they are completely useless. They tell you the benefits of the app when you ask why it isn’t working. I agree with other comments. Bring back the OTC scan app. Now it’s just a guessing game if it’s covered. ### 1/5 — Scanner doesn’t work on curved labels *2023-03-07, version 14.0.0002* The scanner in this app doesn’t scan a barcode on a bottle. I could get it to work on a flat label. The Apple camera scanner works on curved labels, so I use it to get the data and manually enter it in the app. Not user friendly at all! This issue might be related to multiple lenses on my iPhone 14. I can never get the barcode to fill the indicated area in the app without it becoming blurred. ### 1/5 — Difficult *2023-01-28, version 14.0.0002* Pretty savvy with technology, app won’t even let me log in. When I hit that I don’t remember my username (which I would assume is one of the million different ones for UPMC apps) it asks for my employee ID. Never had any issues with myOTC app. Completely annoyed. Wish it was connected to MyUPMC app in some way rather than a whole new troublesome app. ### 1/5 — Terrible *2023-01-18, version 14.0.0002* The app is terrible and there is no support for it. They tell you to call the regular UPMC phone line where you only can talk to a UPMC rep. They are not the app developers nor are they equipped with any information for troubleshooting. UPMC put them out there on their own and they can’t help us. UPMC, step up your game and take care of the people who need to help with this app otherwise give me back to the OTC app; It was easy to scan with & the app actually worked . I for one need that scanner! ### 1/5 — Horrible planning by Major Health Network *2023-01-16, version 14.0.0002* We were sent information about this app as well as a website upmcflex.com for 2023. While I was at least able to open an account and login to this app it’s still a COMPLETE FAIL for several reasons: 1) no access to online OTC store: this should be OBVIOUS as something to include on this app. With the website clearly NOT being prepared (it tells you to login to the insurance app/site) this is a MAJOR fail 😠 2) no access to the OTC catalog: again this should be apparent when developing the app. Depending on our login we should be given link to the correct catalog for our coverage. FAIL 👎🏻 3) no details on the flex plan: this should be MOST obviously included! There should be a link to the pdf/website with info on what is covered by this benefit and where we can use it. Having to go back and forth between the insurance app/site and this app to try and use a benefit is RIDICULOUS 😒 As UPMC is a major health network this is simply UNACCEPTABLE. This app and/or the website for the program should have been developed and tweaked months ahead of time. Every detail should have been considered to ensure patients have adequate access to information. This app fails. PERIOD 😡 SIDE NOTE: Don’t understand why we cannot use these OTC cards online with retailers. Especially for patients who are disabled or elderly, and often do not drive, it would be very beneficial to be able to order items and have them delivered. UPMC has a LOT of work to do to fulfill their patients needs. 🤕 ### 1/5 — Can’t register *2023-01-16, version 14.0.0002* I downloaded app and attempted to register. I filled in all fields except employee ID as I am not an employee. This app was told to me to be for the UPMC shop healthy program. App isn’t useful. ## Frequently asked questions about UPMC Medicare Flex ### What does the UPMC Medicare Flex app do? The app allows users to manage their Flex Spend Card or Shop Healthy Card. It provides quick access to check balances, view account details, review claims, and submit reimbursement requests. It also offers features like scanning product barcodes for eligibility and reporting lost or stolen cards. ### How do I log in to the app? You can log in using your username and password. The app is designed to be secure, and no sensitive account information is stored on your mobile device. Touch ID is also available for quick and secure login. ### Is the UPMC Medicare Flex app free to use? Yes, the app is available for free. There are no in-app purchases or advertisements mentioned in the description, indicating it is a complimentary service for cardholders. ### What are the key features for managing my card? Key features include checking your available balance 24/7, viewing charts that summarize your account(s), and seeing claims that require receipts. You can also click to call or email the UPMC Service Team for assistance. ### Can I submit receipts through the app? Yes, the app allows you to take or upload a picture of a receipt and submit it for a new or existing claim. This feature, along with filing reimbursement requests, helps save time and hassle. ## Version history (last 2 releases) ### 15.0.0 — 2023-07-18 Version 15.0 provides you with: • Bug fixes ### 14.0.0002 — 2023-01-07 If supported and applicable, version 14.0 provides you with: • Final Filing Date and Final Service Date Countdown: If enabled, adds final filing date and final service date counters for all types of notional plans displayed on mobile app. ## Apps similar to UPMC Medicare Flex | App | Rating | Price | Category | | --- | --- | --- | --- | | [Currency Now](https://appshunter.io/ios/app/currency-now/id1525402900) | — | Free | Finance | | [Clearview Mobile App](https://appshunter.io/ios/app/clearview-mobile-app/id469448433) | 4.8 (7,973) | Free | Finance | | [S&T Mobile Banking](https://appshunter.io/ios/app/s-and-t-mobile-banking/id449877240) | 4.8 (12,365) | Free | Finance | | [STC Mobile Banking](https://appshunter.io/ios/app/stc-mobile-banking/id1069220545) | 4.6 (444) | Free | Finance | | [Northwest Bank Mobile](https://appshunter.io/ios/app/northwest-bank-mobile/id1450391582) | 3.3 (24) | Free | Finance | | [Metro Bank Authenticator](https://appshunter.io/ios/app/metro-bank-authenticator/id1524446800) | — | Free | Finance | ## More apps by UPMC Health Plan, Inc. - [UPMC Health Plan](https://appshunter.io/ios/app/upmc-health-plan/id540785586) - [UPMC Consumer Advantage](https://appshunter.io/ios/app/upmc-consumer-advantage/id951136433) - [RxWell](https://appshunter.io/ios/app/rxwell/id1507949827) All apps by UPMC Health Plan, Inc.: https://appshunter.io/developer/540785669 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*