# UPS Mobile Delivery

> Mobile app for UPS employees to manage deliveries, pickups, and manifests. (iPhone/iPad app by UPS.)

- Source: https://appshunter.io/ios/app/ups-mobile-delivery/id1589501614 (this page in markdown: same URL + `.md`)
- Developer: [UPS](https://appshunter.io/developer/336377334)
- Category: Business
- Price: Free
- Rating: 2.00/5 from 146 App Store ratings · 70 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 100 MB
- Languages: American English, Czech, French (France), German (Germany), Italian, Polish, Russian, Chinese (Simplified, China), Slovenian, European Spanish
- Released: 2021-11-16
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ups-mobile-delivery/id1589501614/reviews.md

## What is UPS Mobile Delivery?

UPS Employees can enjoy the convenience of performing the delivery and pickup functionality for usage on the road on their personal device.
The intuitiveness of the application guides you through the steps for completing the activity.

The employee that is planned within the system will be provided with a manifest of their stops with ability to use navigation using their local maps.
On each stop the employee is provided stop details with any specific unique accessorials (COD, Signature Required, Adult Signature Required) or notes associated to that stop (Beware of Dog). Based on those accessorials the application will guide you through the best way to complete the delivery process.
Can’t complete the delivery? No problem the application also has the exceptions you would need to properly status for the customer.

Also, employees can enjoy the ability of building a manifest within the application by scanning the packages they will be servicing and through the integrated technology pull those stops into their manifest.

Completing pickup functionality can also be performed from within the application.

Two way communication between the local center and you allows for engaging on updates as necessary.

The use of this application is available in full when the UPS employee signs up through the BYOD process.

## Key features

- Manage deliveries and pickups
- View stop details and notes
- Integrated navigation
- Handle accessorials (COD, Signature Required)
- Record delivery exceptions
- Build manifests by scanning packages
- Two-way communication with local center

## What do users think of UPS Mobile Delivery?

Overall sentiment: negative

**Pros**

- ✅ Works better than previous versions
- 📱 Allows use of personal iPhone instead of company device
- 🎯 Improved responsiveness compared to Android version
- 📍 Navigation functionality (when working)
- ⚡ Faster performance in recent updates

**Cons**

- 🐛 Barcode scanning fails frequently on iPhone
- ❌ App crashes and freezes regularly
- 🔐 Login and authentication issues
- 📍 Navigation pulls up wrong addresses
- ⏱️ Slow app responsiveness and multiple taps needed
- 🔋 Excessive battery drain
- 📸 Camera macro lens issues on newer iPhones
- 🚫 Cannot complete deliveries with package notes
- ⏰ Punch in/out functionality unreliable
- 🔄 Frequent sign-outs during shifts
- 📊 Manifest building extremely time-consuming
- 🎨 Color scheme doesn't match UPS branding
- 🔊 Interrupts music playback during scanning

**Commonly reported bugs**

- Barcode scanner doesn't work on iPhone (macro lens issue)
- App crashes when package has notes attached (RTS, signature required, etc.)
- Navigation sends drivers to wrong addresses
- Cannot proceed past note window to confirm delivery
- Login fails after authentication verification
- App freezes during manifest building
- Punch out won't accept mileage or time input
- Manifest sorting broken and doesn't sort as requested
- Multiple taps required to open delivery stops
- App signs out after 30 minutes of inactivity
- Navigation defaults to wrong address on same street
- Manifest updates take 15-20 minutes to reflect
- Proximity sensor causes screen to go dark unexpectedly
- App crashes on startup for some iOS versions
- Scrolling through itinerary causes app to hang
- Cannot build manifest without manual entry on iPhone
- Stop completion button doesn't activate with notes
- Accidental punch in as full driver possible without confirmation
- Punch in doesn't sync across multiple devices

**Most requested features**

- Bluetooth barcode scanner support
- Macro lens support for iPhone 14 Pro and newer models
- Default navigation app selection (Google Maps option)
- Current location zoom button on map
- Ability to set preferred defaults (driving vs walking)
- Numeric sequence indicators on delivery map overview
- Ability to void incorrectly sheeted stops
- Auto-highlight next delivery address in manifest
- Sync punch in/out across multiple devices
- Option to disable proximity sensor screen lock
- Better support for packages with delivery notes
- Add customer names and business details to app
- Remote punch out capability

## Recent user reviews (10 of 70)

All indexed reviews: https://appshunter.io/ios/app/ups-mobile-delivery/id1589501614/reviews.md

### 2/5 — The app Still won’t let me on!

*2025-12-11, version 6.20.5*

I have called technical support thru UPSers . com, & got some good info. So I did the step by step Carefully, & I even waited over two hours after being able to login to that website, cause it said it could take a couple hours. But still same results. 😣 I’ve been trying for THREE DAYS, ALL DAY LONG.

### 1/5 — Full of Bugs

*2025-03-22, version 5.98.5*

App is still to this day very clunky and loaded with bugs that make the user’s interactions while using very undesirable. Still crashes frequently which is crazy coming from such a large company like UPS and for them to be okay with it. Even the whole color theme is off being primarily blues and greens when UPS uses gold and brown as their trademark colors. Definitely needs some TLC sooner rather than later. Figure it out

### 1/5 — fake

*2024-12-31, version 5.98.5*

Put me a wait too long and never get jobs! Fake!

### 1/5 — Camera does not work with Apple

*2024-12-20, version 5.98.5*

The app works the same as on the diad but the camera will NOT scan packages.  When I go to help another driver, I have to type the tracking numbers in. Out of 30, it scanned 2. Out of 25, it scanned 3.   It's ridiculous they can't get the app to work with the iPhone camera. I'll definitely have an android again next year because it's been a headache this year and it wasn't a problem on my android last year.

### 4/5 — Barcode scanning!

*2024-12-16, version 5.98.5*

After reading complaints on the barcode scanning, I thought I would share my experience. If you slowly move your phone closer or further away from the barcode, it generally tends to capture it. As others have also pointed out, tilting it slightly has seemed to help on occasion as well.

### 1/5 — Don’t work for IOS devices

*2024-12-15, version 5.98.5*

As of 12/15/24 it does not work for IOS. Once this changes I’ll update but till then do better

### 3/5 — FROM EXPERIENCE !!

*2024-12-14, version 5.98.5*

When it comes to scanning the tracking number aka barcode; tilt your phone forward as you scan the bar code with your phone, as well as the package. If you have a box that you have to place on the ground or surface, still tilt your phone forward. It can be a bit tricky but take your time leaning forward to scan that barcode. I discovered this the first week of work, being a jumper for UPS. I also would like to discuss the problems I have with the driver completed stops not clearing out of my board, on my device and causes confusion.

### 1/5 — Still doesn’t scan barcodes

*2024-12-11, version 5.98.5*

Still no barcodes will scans I have the newest iPhone

### 4/5 — One big problem…

*2024-12-10, version 5.98.5*

Download and used this today and it worked well for the most part.  
The one thing that is a problem is that the navigation does not work.   Tap the “Navigate” button and nothing happens.    That’s kind of a big deal when you’re trying to deliver things.   I’ll have to deal with it because I don’t want carry two phones.  It’s still suboptimal to have to manually input every address yourself.   Please fix this ASAP.

Update has fixed the navigation and I have revised my rating to reflect this.   
The one thing that seems to be off is the camera scanning doesn’t seem to capture barcaodes quite as well as the Android MDA I was using.   Not a huge problem, I’m happy to not have to carry 2 phones.

### 1/5 — Scanning barcodes are a nightmare

*2024-12-07, version 5.98.5*

I’m a PVD and I have to use my phone and this app to work. I have a IPhone 16 pro max. Building a manifest is a nightmare. I can maybe get one package to scan out of 40. I have to input tracking numbers manually because it won’t scan. So drivers feel bad and give me a little bit of packages and leave because I have to take 20 mins to build a manifest….. PLEASE update so we IPhone carriers can actually scan packages and I know you know this is a known issue!

## Frequently asked questions about UPS Mobile Delivery

### What does the UPS Mobile Delivery app do?

The UPS Mobile Delivery app is designed for UPS employees to manage their delivery and pickup operations directly from their personal devices. It provides features like viewing stop details, using navigation, handling special delivery requirements, recording exceptions, and building manifests by scanning packages.

### How does the app help with deliveries?

The app guides employees through the delivery process by providing specific stop details, including any special accessorials like COD or signature requirements, and notes. It also offers integrated navigation and helps in properly status exceptions if a delivery cannot be completed.

### Can I build my delivery manifest with this app?

Yes, employees can build their manifest within the application by scanning the packages they will be servicing. The integrated technology then pulls these stops into their manifest, streamlining the preparation process.

### Is this app free to use?

Based on the provided information, the app is free for UPS employees to use. Access is available in full when a UPS employee signs up through the BYOD (Bring Your Own Device) process.

### What kind of communication features does the app offer?

The application includes two-way communication between the local center and the employee. This allows for engaging on updates as necessary, ensuring efficient coordination and information sharing during operations.

## Version history (last 5 releases)

### 6.20.5 — 2025-11-29

Fixed infinite loading that could occur on startup.

### 6.20.4 — 2025-11-14

General updates.

### 5.98.5 — 2024-12-07

Fixed issue with maps on iOS 18

### 5.98.4 — 2024-11-01

Stability improvements.

### 5.98.2 — 2024-10-21

Performance and stability improvements.

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## More apps by UPS

- [UPS](https://appshunter.io/ios/app/ups/id336377331)
- [UPS Access Point](https://appshunter.io/ios/app/ups-access-point/id1462592754)
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All apps by UPS: https://appshunter.io/developer/336377334

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*