# Urban Company: Home Services — user reviews > 856 indexed App Store user reviews of Urban Company by Urban Company Limited, rated 4.80/5 from 29,127 ratings. - Source: https://appshunter.io/ios/app/urban-company-home-services/id1032480595/reviews - App overview in markdown: https://appshunter.io/ios/app/urban-company-home-services/id1032480595.md - Rating breakdown: 5★ 25,146 · 4★ 2,643 · 3★ 419 · 2★ 155 · 1★ 764 ## What do users think of Urban Company? Overall sentiment: negative **Pros** - 👍 Excellent customer service - 🚀 Convenient home services - 💡 Wide range of services - 👍 Friendly and professional service providers **Cons** - 🐛 Unreliable service providers - 🔍 Lack of transparency in pricing - 📞 Poor communication and follow-up - 🕰️ Frequent rescheduling and cancellations - 🗣️ Rude and unprofessional service providers - 🧹 Unsatisfactory cleaning quality **Commonly reported bugs** - App crashes and freezes - Inaccurate booking information - Payment issues and unexpected charges **Most requested features** - Ability to contact customer service directly - Option to choose and rate specific service providers - Improved booking and scheduling system - Stricter vetting and training of service providers ## Newest reviews (11 of 856) ### 2/5 — UC services *2026-07-14, version 6.99* Urban company had good professionals but the company needs to up their work culture. It has happened 2 times now that the professionals have cancelled their job with out intimation, leaving me to keep following up or look for a reschedule. Please don’t take bookings if you can’t provide the service. Period!! ### 2/5 — Employee happiness and satisfaction is questionable. *2026-07-01, version 6.96* Urban company employees are not happy with the salary/wages they are getting. They try to make some money from the UC clients. Only UC employee’s satisfaction can lead to UC customer’s satisfaction. Please take care of your employees. ### 1/5 — Pathetic Maid experience and worse customer support and handling by urban company *2026-06-22* I had an extremely disappointing experience with Urban Company’s maid service. The maid was scheduled to arrive at 10:56 AM, but when I called her around the scheduled time, she clearly stated that she would not be coming to my house. This left me stranded and forced me to contact customer support for assistance. What made the situation worse was the poor handling by the customer care team. Despite repeatedly requesting a phone call to explain the issue properly, the support team refused to call and kept ending the chat without providing any resolution. I had to continuously follow up through the chat process for nearly 45 minutes before any action was taken. Eventually, after sustained pressure on customer support, the maid arrived approximately 45 minutes late. Unfortunately, the service itself was also below expectations. The maid worked very slowly, causing further inconvenience and frustration. Overall, both the maid service and customer support experience were pathetic. I felt genuinely harassed by the lack of accountability, poor communication, and ineffective customer service. What is most disappointing is that I have been a loyal Urban Company customer for the past 7 years and have used several of their services. However, this experience has completely eroded my trust in the company. Based on this experience, I do not intend to use Urban Company services again and cannot recommend them to others. ### 1/5 — Pathetic service being offered since past few months *2026-06-13, version 6.91* What started as a salon service provider has turned into a money making machine with no regard for the customers time. Since last 3 months my monthly salon service is cancelled by their professional on account of being late for more than an hr, they provide a slot for early morning, charge me a premium fees and the professional cancels and with customers consent, the AI bot reschedules. There is no customer interaction available, no option only apart from chat, neither the professional nor anyone else is even sorry for the delay’s that are being caused. I was a constant with them since their launch but looking at the pathetic services that they are offering i will switch back to traditional or any other service provider ### 2/5 — Problematic app and cust support *2026-06-12, version 6.91* App always hang and not very intuitive and user friendly. Wanted to cancel my subscription and was asked questions then led to the chat which was handled by 3 different people at different times. All 3 asked the same qn - give a reason why i want to cancel… which ive already answered thru the app. First person attended to me handed me to someone else. Then the 2nd person after asking me somethings, ghosted me and then suddenly a third person, attended to me and asked me again the same things.. and then offered me credits so that i dont cancel. Dude… i just want to cancel because from the very start my reason was… service no longer required. Haiss.. ### 2/5 — supper technician *2026-06-11, version 6.90* he technician came to my house, did a very brief/incomplete wash on one unit, and then stopped. He claimed the aircons were "too dirty" and demanded a Chemical Wash for all 4 units, quoting over $400 through the company. He then tried to solicit an illegal off-platform deal, telling me: "If you let me do it privately on a weekend evening, I will only charge you $250 cash. I will make the company refund your current $84+ payment." After saying this, he just walked out and left. It is clear he didn't want to do his job and was only interested in poaching clients for his private business. This is a complete scam and a serious breach of trust. I have already complained to customer service and demand a full refund immediately. Urban Company needs to investigate this rogue technician! ### 1/5 — The broke but they don’t pay *2026-06-05, version 6.89* They broke a table and they will not refund me. Be aware! And don’t trust them! ### 1/5 — Don’t use for painting *2026-06-04, version 6.89* Had an awful experience, they don’t show any responsibility and you have to keep on following , monitoring on everything. Delayed the work by over 3 days. They don’t cover while painting resulting in paints over existing furniture, doors, windows, switches which is hard to get rid of. Also used lower quality and diluted paints while i was charged for aspira, had to follow up multiple times to get it corrected. They will penny pinch on everything and don’t even bring their own cleaning tools. Even after all this they just left used supplies inside house without cleaning. ### 4/5 — Worst experience and lost the money time no customer is talking good *2026-06-02, version 6.89* Worst experience and lost the money time no customer is talking good ### 1/5 — Disappointing Service and Poor Attention to Detail *2026-06-02, version 6.89* Very disappointed with the deep cleaning service. I paid a significant amount for a full-house deep cleaning and even paid an additional ₹400 specifically for cleaning the bedroom drawers and cabinets. Unfortunately, the service fell far below expectations. The floor underneath one of the beds was not cleaned at all, despite the bed being lightweight and easily movable. Several drawers and cabinets that were supposed to be cleaned were still dusty and dirty after the service. These are basic areas that should not be missed during a professional deep cleaning. To make matters worse, I was out of town and only discovered these issues after returning and inspecting the house carefully. I have photos and videos showing the missed areas. For the price charged, I expected much better attention to detail and professionalism. This experience has left me frustrated and has made me reconsider using this service again. I cannot recommend this deep cleaning service based on my experience. ### 3/5 — Why do the maids put your stuff in random places *2026-05-28, version 6.88* Every time i get a maid to do house work for some reason my stuff gets placed in areas like the drawers (which are in the storage room) but the maids still are good ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad scheduling and communication *2026-08-17, version 7.03* Urban Clap rescheduled multiple times with no clear communication , very unprofessional company ### 1/5 — TERRIBLE *2026-08-15, version 7.02* Absolutely terrible customer experience! Cleaner came late and did not have valid ID so wasn't allowed up to the apartment. Tried to contact customer support to get help and did not get any response for a very long time, do not recommend at all very unprofessional ### 1/5 — Recent salon spa pedicure booking *2026-08-14, version 7.02* As per details in app shoulder massage is part of pedicure but it was informed by the server that it is not excluded but not updated on website ### 1/5 — Late didn’t communicate or reply wrong timing info requested a rating *2026-08-10, version 7.01* Came late didn’t call or reply to any messages said he was 15 minutes away came after 40 minutes then asked me to rate him 4.5 which I did. Writing this here to ensure he learns his lesson knowing people can be kind and report. ### 1/5 — Buggy App & Worst AI support *2026-08-01, version 7.00* Booked a Bathroom Cleaning service where the cleaner damaged my flush pipe. When attempting to request a revisit, the app UI glitched—the "Confirm Booking" button remained permanently greyed out across every available date and time slot. When I was finally connected to a human agent, the chat instantly disconnected and "parked" the ticket without resolving anything. After endlessly looping me through broken app screens and dropped chats, the automated bot closed my request claiming the service was now "outside the warranty period." The app UI is broken, support chat disconnects arbitrarily, and tickets are left to expire on purpose to avoid resolving damage caused during services. Fix your support workflow! ### 1/5 — Application *2026-07-30, version 7.00* The app should be more detailed and process should be mention step by step and in detail ### 1/5 — Ms *2026-07-22, version 6.99* I booked hair Botox and the professional charged me extra money stating she had to use a lot of products which was not true, she kept pulling the hair and despite of saying multiple times that it hurts a lot she kept saying she can’t help it. The procedure is 4 hour long and imaging having your hair constantly pulled for 4 hours!! I have been following up with UC via their chat on the app but they haven’t been able to provide a solution yet. ### 1/5 — App glitch *2026-07-20, version 6.99* app should be updated ### 1/5 — Avoid and save yourself the trouble *2026-07-15, version 6.99* Truly appalling customer service and terrible tech. The amount of time you’ll waste trying to get a basic issue resolved is ridiculous. ### 1/5 — Bad Experience *2026-06-24, version 6.94* I booked a helper last night to help me as I am moving out at 11:30 am.. She did not show up! I tried calling and texting till noon but no response. Then,I contact support through online chat and the chatbot asked me to either reschedule or cancel!! First and last time trying! ## Most praised reviews (10 highest-rated) ### 5/5 — Best *2026-08-21, version 7.03* Great ### 5/5 — Mr. Prabir Barui *2026-07-25, version 6.99* Very energetic and cordial professional having high competency performed the job with utmost satisfaction for the job performed. We look forward to get various household services in future. ### 5/5 — Professional *2026-07-21, version 6.99* Used this service for the first time. The help was on time and hardworking. I would book her again and use this service. ### 5/5 — So helpful *2026-07-20, version 6.99* So convenient!! ### 5/5 — جميل *2026-07-18, version 6.99* البرنامج جميل ومتعاونين وكل اللي ايي من عندهم يكون بيرفكت ### 5/5 — professional *2026-07-17, version 6.99* Good gb no ### 5/5 — Excellent *2026-06-10, version 6.90* I’m absolutely in awe of your company. It’s so easy to get things done. Very pleased with your services. Thank you. ### 5/5 — Home cleaning *2026-06-03, version 6.89* Very good communication skills and very helpful ### 5/5 — AC review and repair *2026-06-02, version 6.89* Very humble and excellent ethics ### 5/5 — Relieved *2026-05-27, version 6.88* Really relieved to find a company which is training and giving the right equipment to their service providers. UC setting international standards in India! Please ensure one phone number the customer gets calls from. I have unknown number block so it’s not possible to accept calls from multiple numbers. I have been sent the wrong service provider 2 times for pedicure. They did not carry the products required for women. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*