# Urban Ladder

> Online furniture and home decor store with 5,000+ designs and interior design services. (iPhone/iPad app by Urban Ladder.)

- Source: https://appshunter.io/ios/app/urban-ladder/id959886087 (this page in markdown: same URL + `.md`)
- Developer: [Urban Ladder](https://appshunter.io/developer/904520770)
- Category: Shopping, Lifestyle
- Price: Free
- Rating: 3.60/5 from 66 App Store ratings · 71 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.0 · 33 MB
- Languages: American English
- Released: 2015-01-29
- Data updated: 2026-08-13
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/urban-ladder/id959886087/reviews.md

## What is Urban Ladder?

Create the perfect home straight out of your dreams with Urban Ladder. Choose from over 5,000+ stunning designs online at India’s leading store for furniture, decor, and interior design services!


Here are the top reasons you should download our app and experience furnishing services at their finest:
- A user-friendly interface that makes the shopping experience a breeze, with interactive filters to streamline your options. 
- 360-degree view of products to give you a detailed idea 
- Availability of walk-in stores in every city for you to experience the touch and feel of the products personally
- Customisation of products available in every selection, including setting up your modular kitchen and wardrobes with personalised finishes
- Personalised recommendations tailored to your preferences and browsing history
- Access to a wide range of products and brands, including notices for the latest offers and sales
- Wishlist optimisation, hassle-free payment with 0% EMI options, and live tracking of orders
- Updates on the newest furnishing and home decor trends right along with our catalogue
- Excellent customer service and consultations are only a couple of clicks away

Explore our beautiful collection through these top categories:

Living Room Furniture: Your living room is the introduction to the rest of your home, and the decor must reflect that. From sofas for lounging to theatre-worthy TV units, our living room catalogues offer various design and material options. If you need to design your coordinated parlour set, complete with a centre table and showcase, you know where to look!

Bedroom Furniture: Nowadays, bedrooms are a nexus of various activities other than sleep, and our furnishings will help you elevate your space like nothing else! From designer beds to lush mattresses and dressing tables to wardrobes, you can use your nook to its fullest potential.

Dining Room Furniture: A dining table is a heartwarming spot for your loved ones to bond over mealtimes, and your dining furniture often reflects that. With our selection of dining chairs, extendable tables, and designer crockery units, you can enjoy your meals from start to finish.

Study Room Furniture: A personal study where one can concentrate on their studies and work is no longer that grand room you only see in movie mansions. You can have your own study, complete with a study table, study chair, and customised furniture like computer tables and bookshelves to keep your essentials accessible.

Kids Room Furniture: Children are our future and must be nurtured in a welcoming space that helps them grow! From a kids' bed for them to jump on to a kids' table and kids' chairs for studying, we have it all in our catalogue. Our kids' wardrobe designs will leave your little ones delighted.

Home Decor: The variety our catalogue offers in this versatile space is truly astronomical. Urban Ladder's collection is your oyster, from wall decor, including paintings and showpieces, to functional home furnishings like lamps, lighting, and even cutlery like serverware and tableware.

Urban Ladder’s top-notch services make your interior design dreams achievable. You will no longer have to rely on the catalogue choice to fit your space. Our customisation guides for modular wardrobes and kitchens and repair services will upgrade your furniture to fit your vision perfectly!

Browse from some of the leading furniture brands and manufacturers in the country and get exclusive deals for the same, only on Urban Ladder’s platform:
Durian, Sleepwell, Duroflex, Nilkamal, Fabulive, @home, Boingg, Sleepyhead, D'Decor, Jaipur Rugs, Presto, Presto, Evok, Bella Case, Spacewood, Simplywud
We deliver excellence… to every corner of India!

How do we access our goodies when you live in a remote city? No fear—our delivery services will reach every nook and cranny of this country, no matter where you need your home upstyle.

## Key features

- 5,000+ furniture and decor designs
- 360-degree product views
- Customizable products
- Personalized recommendations
- In-store experience
- Live order tracking

## Recent user reviews (10 of 71)

All indexed reviews: https://appshunter.io/ios/app/urban-ladder/id959886087/reviews.md

### 1/5 — Delivery and installation

*2026-07-17, version 7.1.0*

Very disappointed with delivery and installation, the large idle packages just takes huge usable space at home while long waiting of  installation

### 1/5 — Worst Service till now I have seen

*2026-03-09, version 7.0.6*

Extremely frustrating experience with Urban Ladder. I placed an order and paid more than 120,000, but later I was informed that the product I purchased was out of stock. It has now been more than 10 day:
no resolution.
To resolve the issue, I tried every possible communication channel - customer care calls, emails, chat through the app, and even a video call with their support team. I have called more than 10 times an hours just following up.
The biggest issue is that there is no cancellation option in their website or mobile app, which forces customers to depend completely on customer support.
What makes the situation worse is that every support channel provides a different answer. One person says the order will be updated, another says I need to cancel it myself, and another asks me to place a ne instructions keep changing depending on who you speak with.
Their current process is that I must:
• Place a new order first
• Share the new order ID with them
• Call them again to cancel the original order
• Then wait 7 business days for the refund
This entire situation happened because Urban Ladder sold a product that was not available in stock, yet the customer is expected to spend hours chasing support to resolve it.
For an order value of t120k+, the service and management processes are extremely disappointing. Poor inventory management, confusing procedures, and very inefficient customer service.

### 5/5 — Seamless Furniture Shopping Experience

*2026-02-10, version 7.0.5*

The Urban Ladder app is intuitive and well-designed, making the entire furniture-buying journey smooth and effortless. Clear product details, elegant visuals, and a clean layout make browsing easy and decision-making stress-free. The experience feels premium, reliable, and thoughtfully put together.

### 5/5 — Magnificent experience

*2026-02-06*

One of the best apps for furniture, décor & home interiors

This app is an absolute game-changer for anyone looking to design or upgrade their home. From premium furniture to stylish décor and complete interior solutions, everything is thoughtfully curated and beautifully presented.

The user interface is clean, smooth, and very intuitive, making browsing effortless even for first-time users. Categories are well organized, product images are high-quality, and the detailed descriptions help you understand materials, finishes, dimensions, and design suitability clearly—something many interior apps fail to do.

What truly stands out is the variety and design sensibility. Whether you’re looking for modern, minimal, luxury, or timeless interior pieces, the app offers options that feel current and well-designed rather than mass-produced. It genuinely feels like browsing a professional interior studio, not just an online store.

The interior solutions and customization options are a big plus. The app makes it easy to visualize how furniture and décor fit together, which is extremely helpful when planning an entire space rather than buying individual items. Pricing is transparent, and the value for quality feels justified.

Performance-wise, the app is fast, stable, and well-optimized, with smooth navigation and quick loading times. Customer support and order tracking are also easy to access, which adds a lot of confidence when making high-value purchases.

Overall, this app sets a high standard for furniture and interior platforms. It’s perfect for homeowners, interior enthusiasts, and even professionals looking for reliable, stylish solutions. Highly recommended for anyone serious about elevating their living space.

👏 Truly impressive experience from start to finish.

**Developer response:** Hi Ronnie,
Greetings from Urban Ladder!
Thank you for your wonderful feedback and kind words. We’re delighted to know you had such a great experience with our app, products, and services.
Your appreciation truly motivates our team to keep delivering thoughtfully designed furniture and seamless experiences.

### 1/5 — Vague Product Delivery Timelines

*2026-01-09, version 7.0.3*

Some products are given 1.5-2 months delivery time, and then nobody shows up on the delivery day. When enquired about the same, customer care says that the product did not pass the quality check, so they did not deliver the product. On being asked when can I expect it, the customer care says it may take upto another 25-30 days, that too not a sure shot time. The company should stop taking orders for such products if they cannot fulfil the deliveries. Avoid this app if possible.

### 1/5 — Pathetic sofa and Customer service

*2025-12-05, version 7.0.2*

I bought sofa from 3 months ago and sofa leg was tilt because installation not done properly and when carpenter removed the cloths from bottom of the sofa then we are shock sofa leg was inserting in plywood piece, do not buy sofa from brand need to call customer care for many times their service was pathetic. I raised the complaint still sofa not picked up and sales executive not responding your calls, really frustrating to call again and again.

### 1/5 — Pathetic delivery and application experience

*2025-07-31, version 6.0.8*

Products aren’t bad. Prices are slightly above the usual prices. Return and cancellation policies are very very bad. Delivery experience in Mumbai has been the most pathetic. Delivery guys will call you on last minute and don’t reschedule or consider your request. Follow ups needed for installation and delivery are insane. They take more than 20-25 days after ordering to complete your request. Better to get from local vendors.

### 1/5 — Bad Experience

*2025-07-15, version 6.0.7*

Urban ladder is a delivery company because they just deliver and forget about the product. I ordered an Office Table and it is very uncomfortable to use. the Chair doesn’t go inside. If your point is just getting delivered to customer is your work done, then there will be many better options compared to you. Will ensure this to be my last order from Urban Ladder. Very poor customer experience. Not done.

### 1/5 — Very poor product quality and extremely bad Customer experience

*2025-06-06*

I have bought a online sofa from urban ladder , at first they delayed the delivery by weeks and didn’t inform then I received the sofa in very shape which cannot be repaired. I complaint about it then they agreed to pick the sofa without providing the temporary sofa as I have already disposed my old sofa. I need to follow up to pick the sofa despite that they didn’t pick it on the committed date.I got the replaced sofa with broken frame and legs. It’s pathetic to talk to the customer care and escalation team as they take week time to get back without any resolution. I strongly suggest not to buy anything from Urban ladder as it’s a mental harassment and will end up Wasting time in following up with them.

**Developer response:** Hi,
Greetings from Urban Ladder! We apologize for the inconvenience caused. Please share the order ID with us or the registered phone number so that we can check and assist you accordingly. We await your response.

### 2/5 — Horrible platform to buy anything

*2025-05-04*

I had ordered a sofa of 28K, first of all it’s just a three seater sofa but I thought the quality would be premium that’s why they are charging this much and I ordered which was the biggest mistake ever. 
After ordering the sofa on April 6th my delivery was continuously delayed for 20days. I had paid entire amount while ordering. After tons of follow ups I only heard one response that sofa is already sent out to vendor and we can’t do much but wait for the delivery. Everyday I got the response stating it will be delivered in 24hrs, 48hrs etc etc.. 
when asked for cancellation and refund they straight told we don’t have a cancellation policy so you must wait for the delivery. 
They don’t have any helpline number only way to reach to customer support is through app chat box which is only open on weekdays 9to6 and everytime you get a new support person and you have to repeat the entire story thousands of times. 
After waiting for more than a month finally I received my sofa. And guess what the sofa is not at all worth 28k, and it’s damaged!!! 
I’m so furious, upset and disappointed with urban ladder. They took so much of money, time, efforts, follow ups and still wasn’t able fulfill their responsibility. 
Very bad and useless platform please don’t order anything from them. Better go for IKEA. They have better products, prices and definitely they respect their customer. 
If my sofa is not returned I’m straight going to consumer court. That’s the only option left coz customer support is useless they aren’t gonna do anything about it!!!!

**Developer response:** Hi Surekha,
Greetings from Urban Ladder! We apologize for the inconvenience caused. Please share the order ID with us or the registered phone number so that we can check and assist you accordingly. We await your response.

## Frequently asked questions about Urban Ladder

### What does the Urban Ladder app offer?

The app offers a vast online catalog of over 5,000 furniture and home decor designs. It provides a user-friendly shopping experience with features like 360-degree product views, customization options, personalized recommendations, and live order tracking. You can also explore various categories like living room, bedroom, and dining furniture.

### Can I customize furniture through the app?

Yes, customization of products is available for every selection. This includes options for setting up modular kitchens and wardrobes with personalized finishes to suit your specific needs and aesthetic preferences.

### Is the app free to use?

The app itself is free to download and use. While the app facilitates the purchase of furniture and decor, the monetization model is free with in-app purchases, meaning you pay for the products you buy.

### What are the main categories of products available?

The app features a wide range of products across several key categories. These include Living Room Furniture (sofas, TV units, center tables), Bedroom Furniture (beds, mattresses, wardrobes, dressing tables), Dining Room Furniture (dining chairs, tables, crockery units), Study Room Furniture (study tables, chairs, bookshelves), Kids Room Furniture (beds, tables, chairs, wardrobes), and Home Decor items like wall art and showpieces.

### How can I experience the products before buying?

In addition to the detailed online descriptions and 360-degree views, the app highlights the availability of walk-in stores in every city. This allows you to personally experience the touch and feel of the products before making a purchase.

## Version history (last 5 releases)

### 7.1.0 — 2026-03-23

Bug fixes and enhancements

### 7.0.6 — 2026-02-24

Bug fixes and enhancements

### 7.0.5 — 2026-01-28

Bug fixes and enhancements

### 7.0.4 — 2026-01-13

Bug Fixes and Enhancements

### 7.0.3 — 2025-12-16

Bug fixes and enhancements

## Apps similar to Urban Ladder

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Home Box - هوم بوكس](https://appshunter.io/ios/app/home-box/id1262975833) | 4.6 (13,674) | Free | Shopping |
| [Pepperfry Furniture Store](https://appshunter.io/ios/app/pepperfry-furniture-store/id972047429) | 3.9 (130) | Free | Shopping |
| [Homzmart \| All things home](https://appshunter.io/ios/app/homzmart-all-things-home/id1533578928) | 4.4 (734) | Free | Shopping |
| [Home Centre India](https://appshunter.io/ios/app/home-centre-india/id1262974847) | 4.5 (82,928) | Free | Shopping |
| [IKEA](https://appshunter.io/ios/app/ikea/id1452164827) | 4.8 (144,491) | Free | Shopping |
| [Crate & Barrel](https://appshunter.io/ios/app/crate-and-barrel/id529356019) | 4.7 (12,938) | Free | Shopping |

## More apps by Urban Ladder

- [Urban Storage](https://appshunter.io/ios/app/urban-storage/id901361814)

All apps by Urban Ladder: https://appshunter.io/developer/904520770

## Related topics

[pepperfry furniture store](https://appshunter.io/ios/topics/pepperfry-furniture-store) · [furlenco](https://appshunter.io/ios/topics/furlenco)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*