# Urban Outfitters — user reviews > 1,502 indexed App Store user reviews of Urban Outfitters by Urban Outfitters, rated 4.90/5 from 539,154 ratings. - Source: https://appshunter.io/ios/app/urban-outfitters/id358821736/reviews - App overview in markdown: https://appshunter.io/ios/app/urban-outfitters/id358821736.md - Rating breakdown: 5★ 495,031 · 4★ 30,090 · 3★ 7,155 · 2★ 1,885 · 1★ 4,993 ## What do users think of Urban Outfitters? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 👍 Great rewards program - 💡 Helpful features like wishlists and giveaways - 🚀 Convenient app experience - 👍 Sleek and intuitive design - 👍 Excellent customer service (in some cases) **Cons** - 🐛 Buggy and glitchy app - 🔍 Inaccurate inventory and stock levels - 🤔 Inconsistent customer service - 💰 Overpriced products - 🚚 Shipping and delivery issues - 🤔 Confusing return/refund policies **Commonly reported bugs** - App crashes and freezes - Inability to update address or payment info - Incorrect item details and descriptions - Checkout and payment processing problems **Most requested features** - Support for multiple currencies - Better integration between app and website - More transparency around giveaways and rewards - Improved order tracking and status updates ## Newest reviews (10 of 1,502) ### 4/5 — UO Shopper *2026-08-31, version 26.8.2* The app doesn't always work. ### 3/5 — Ok *2026-08-09, version 26.7.0* Would be very helpful to be able to see in-store and online transaction history. ### 3/5 — Would be 5* if there was a dark mode option *2026-08-05, version 26.7.0* 🙏🖤 ### 5/5 — Great deal! *2026-08-04, version 26.7.0* I can’t believe how amazing your sale is and how beautiful your sheets are! ### 5/5 — Love it *2026-08-04, version 26.7.0* Love the clothing here :) ### 1/5 — Not working app *2026-07-31, version 26.7.0* When I tried to login into the app, the app just goes black for me and I can’t access it ### 5/5 — Great *2026-07-30, version 26.7.0* I send a lot of my free time and money I barely have because of this app. ### 5/5 — Jewelry box by Miele *2026-07-30, version 26.7.0* Absolutely shocked about the price!!! I bought two one in pink and one in black!!!! ### 5/5 — easy to use, great savings *2026-07-29, version 26.7.0* really easy to use interface. a simple log in and I can save $$ as a rewards member! ### 1/5 — Repeat errors *2026-07-22, version 26.7.0* I have made exchanges several times each time the exchange item is cancelled despite the return item being received. It takes up to three weeks for the return item to be processed. I’ve been a customer of Urban Outfitters for many years, but that will be changing. I’m tired of this process that doesn’t work. ## Most critical reviews (10 lowest-rated) ### 1/5 — App so buggy and slow *2026-09-01, version 26.8.2* App so buggy and slow ### 1/5 — Won’t let me sign in *2026-08-31, version 26.8.2* I just made an account. I try to log in. Your credentials aren’t correct. Brilliant. Try again. Change number. Ugh okay. Try again. You’ve tried to log in to many times. Actually go do one ### 1/5 — Update after Update *2026-08-31, version 26.8.2* Every time I open the app once I month I have to update it and it’s extremely annoying! Yall aren’t updating THAT MUCH. enough is enough ### 1/5 — So annoying! *2026-08-29, version 26.8.2* App never actually loads when you’re in an urban outfitters, and the WiFi in store is so patchy you have to leave the shop to load up the app. Also- endless notifications!! Girl I do not need five notifications a day !!! ### 1/5 — Poor Shipping Handling *2026-08-29, version 26.8.2* Ordered something with a few items that were the last available. Waited weeks, no shipping updates, nothing, and more nothing. Weeks to finally ship and then no estimated delivery or anything. A month goes by. Now they’ve shipped it again but I won’t get half my items. I don’t think I’ll shop here again. ### 1/5 — Terrible customer service and terrible policy *2026-08-28, version 26.8.2* I haven’t even received my order yet and I’m so frustrated with this! I ordered sneakers on a Thursday that I wanted to wear on Saturday. So I payed $25 extra for express shipping ! Then I see it says my package is delayed and won’t be here till Sunday! So I try to talk to customer service and they tell me Sunday isn’t a business day for them. What the hell does that have to do with anything I don’t care! I told them I want a refund back for the shipping price and they won’t give it to me! Then I had to deal with a virtual assistant that took forever to even get me a real human to talk to!never ordering from here again! ### 1/5 — Won’t let me sign in *2026-08-23, version 26.8.0* It’s poo cus it’s not letting me sign in it just says number of attempts reached ### 1/5 — App glitching *2026-08-14, version 26.7.0* dont get me wrong i love the clothes, but when i got the app (i have no uo near me) no matter what i do it glitches to this blacl screen i cant access my account or anything on the app. very frustrating. i did everything to restart my phone deleted and installing the app. nothing worked. please anyone fix this bug ### 1/5 — Unusable *2026-08-03, version 26.7.0* I’ve always liked UO for shopping online and was a little put off when forced to get yet another app for browsing/purchasing. This one doesn’t even work and has now locked me out entirely, so I guess I shall have to take my custom elsewhere. ### 1/5 — constantly kicks you out during checkout *2026-08-02, version 26.7.0* trying to make a purchase I had to enter my credit card three different times and click so many different buttons to make sure that the correct address is Estate in the app if they actually want to make sales using this app, they really need to fix this ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic *2026-09-01, version 26.8.2* Love this store - always so many awesome things to buy! ### 5/5 — A little annoyed *2026-08-30, version 26.8.2* I love using the app and I’ve never had any issues but I’m now ordering my third pair of shoes and hopefully they get it right. I’ve gotten two pairs of the wrong shoe. I’ve been doing this since before school started trying to get my kid his school shoes… ### 5/5 — Fun Clothes for back to school *2026-08-28, version 26.8.2* The clothes fit all different sizes and I love them ### 5/5 — Best shop in the world *2026-08-21, version 26.8.0* Literally have everything you could ever want and the real life shops are decorated brilliantly most of my clothes are from here ### 5/5 — Clothes for back to school *2026-08-20, version 26.8.0* Quick, easy and free delivery ### 5/5 — One stop shop *2026-08-18, version 26.8.0* I love Urban Outfitters because it’s a one stop shop for me they have everything I need for winter spring summer and Fall ### 5/5 — Fav app ever *2026-08-14, version 26.7.0* I always catch the sales on the app it’s the BEST ### 5/5 — Urban Review *2026-08-10, version 26.7.0* Great clothes all at the best prices. Get all my outfits here. ### 5/5 — UO *2026-08-07, version 26.7.0* Amazing app ### 5/5 — Gifts *2026-08-07, version 26.7.0* The perfect place to find unique gifts --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*