# Urtopia — New Urban Utopia

> Electric scooter companion app for news, guides, history, and navigation. (iPhone/iPad app by New Urtopia Holdings HK limited.)

- Source: https://appshunter.io/ios/app/urtopia/id1592975789 (this page in markdown: same URL + `.md`)
- Developer: [New Urtopia Holdings HK limited](https://appshunter.io/developer/1592975791)
- Category: Travel, Sports
- Price: Free
- Rating: 2.90/5 from 70 App Store ratings · 43 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 84 MB
- Languages: American English, Arabic, Bulgarian, Catalan, Danish, Dutch, French (France), German (Germany), Greek, Hebrew and 17 more
- Released: 2022-03-02
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/urtopia/id1592975789/reviews.md

## What is Urtopia?

Stories | News | Guides
The base camp where you find guides for Urtopia products, share stories with riders, and receive latest news.
Smartbar
Your Smartbar can also be accessed and controlled from the app right here. How cool!
History
A real rider is never shy to show their riding effort accumulated over time, and you've come to the right place.
Navigation
Hungry for more data during a ride? Built-in navigation allows an informative dashboard with metrics that interest you most.

## Key features

- Product guides
- Rider stories
- Latest news
- Smartbar control
- Riding history
- Built-in navigation
- Customizable metrics

## Recent user reviews (10 of 43)

All indexed reviews: https://appshunter.io/ios/app/urtopia/id1592975789/reviews.md

### 1/5 — Unable to connect bike

*2026-03-24*

Can’t sign in to App.  Reset password does not work.  Sent Urtopia an email and got a reply that they are upgrading app and keep checking for updates, but no indication of how long that will be. My bike will not turn on.  Frustrating and disappointing.  I do love the bike itself but the app is useless.

### 1/5 — NO UPDATES AND NO SHOP ITEMS

*2026-03-08, version 3.0.6*

No updates and no changed in the last months and the shop with the points that you earn for driving is empty for a year now

### 3/5 — I still expect more

*2026-03-02, version 3.0.6*

The App is nice but still needs improvement. Right After the last update the Navigation isnt working, just a Black Screen. And the bike isn‘t doing any navigation. Contacting support 🙈🙈🙈..

### 1/5 — No verification code

*2026-03-02, version 3.0.6*

I paid for this app but I never get the verification code.  I’ve tried multiple times.

### 3/5 — Disappointing purchase so far.

*2026-01-12*

I like the idea of the bike. But my back wheel has been a struggle ever since I had it the spokes keep breaking on it and my inner tube keeps losing air. I’ve replaced it several times and I still have issues with it. I’ve never had bikes spokes break on my bikes before until this one. It’s extremely difficult to replace the inner tube on the bike cause the tires are so hard to get off of the wheel. It’s ridiculous. And Customer Service isn’t helpful either. They just tell me that they can’t help me basically it’s really disappointing to be paying for a bike that I can’t ride reliably.

### 1/5 — Unreliable Customer Service!

*2025-12-23, version 3.0.6*

Extremely disappointed with the lack of reliability from @Urtopia. I've been waiting over 5 weeks for a tracking number for a warranty claim with zero replies to my recent emails. You cannot ignore customers who have urgent issues. I have sent multiple follow-ups regarding a delivery address update for my Carbon 1/1s parts, yet I have been met with total silence since mid-November. This level of unresponsiveness is unacceptable and makes the brand completely untrustworthy. Please have someone who actually cares about your brand's reputation check the email from paulojoliv (at) gmail.com immediately!

### 5/5 — Solid app

*2025-10-17*

I usually don’t spend the time writing reviews. But I want to give people a more recent take. The app performs as expected. I’ve had my bike for 3 months and haven’t had one single issue with it.

### 1/5 — Their customer service won’t answer, bike acting weird

*2025-09-14*

I have emailed customer support several times with ZERO replies over a particular issue where a random Bluetooth connection starts using the bike speaker in the middle of the day, and there is no way to override this on my end. It says to update firmware, but no updates are available. The bike also switches between gears without notice and has twice gone off the spokes twice in the last month that I’ve had it.

### 3/5 — Accessories

*2025-08-18*

I like the bike, however, the design looks nice but did not take in effect adding space for second water bottle for the long ride. Instead of the short mount under the seat a complete one will be more useful

### 1/5 — Joel

*2025-08-11*

I’ve had the bike for two years now for approximately six months the bike had been in the shop waiting for parts. Then when I got home, the battery still wasn’t taken care of. Then I started having problems with the motor, shutting down in the middle of rides. I’ve tried to contact the company to deal with these problems now I can’t even get a hold of them no response!!!!

## Frequently asked questions about Urtopia

### What does the Urtopia app do?

This app serves as a central hub for Urtopia electric scooter owners. It provides access to product guides, allows users to share their riding stories, and delivers the latest news. Additionally, it offers features for controlling the scooter's Smartbar, tracking riding history, and using built-in navigation with customizable metrics.

### What are the key features of the Urtopia app?

Key features include access to product guides, a platform for sharing rider stories, and receiving the latest news. Users can also control their scooter's Smartbar directly from the app, view their accumulated riding history, and utilize built-in navigation with an informative dashboard displaying preferred metrics.

### Is the Urtopia app free to use?

Yes, the Urtopia app is available for free. Based on the provided information, there are no in-app purchases or ads, indicating a completely free user experience.

### What kind of information can I get from the navigation feature?

The built-in navigation feature provides an informative dashboard during your ride. It allows you to display metrics that are most important to you, such as speed, distance, battery level, and other relevant data to enhance your riding experience.

### Who is the Urtopia app designed for?

This app is designed for owners and enthusiasts of Urtopia electric scooters. It caters to riders who want to stay informed about their products, connect with a community of fellow riders, and enhance their riding experience with smart features and navigation.

## Version history (last 5 releases)

### 3.1.0 — 2026-08-13

- Fixed OTA issues

### 3.0.9 — 2026-07-29

- Fixed OTA issues
- Fixed some compatibility issues

### 3.0.8 — 2026-06-02

- Update map token

### 3.0.7 — 2026-04-24

- Adjusted interaction logic
- Fixed navigation issues

### 3.0.6 — 2025-10-16

Urgent Fix for Vehicle Connection Failure Bug

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## Related topics

[urtopia](https://appshunter.io/ios/topics/urtopia) · [urtopia bike](https://appshunter.io/ios/topics/urtopia-bike) · [utopia](https://appshunter.io/ios/topics/utopia)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*