# USA Transfers Clients — user reviews > 48 indexed App Store user reviews of USA Transfers Clients by Brant Boston, rated 2.40/5 from 75 ratings. - Source: https://appshunter.io/ios/app/usa-transfers-clients/id1317018721/reviews - App overview in markdown: https://appshunter.io/ios/app/usa-transfers-clients/id1317018721.md - Rating breakdown: 5★ 22 · 4★ 2 · 3★ 3 · 2★ 6 · 1★ 42 ## Newest reviews (12 of 48) ### 2/5 — Modify Buttons Broken *2022-09-11, version 4.5* Cannot modify reservation. ### 1/5 — Doesn’t work *2021-11-30, version 4.2* I just booked a reservation and was told I could use this app. So I loaded the app and tried to use it. It doesn’t work. ### 1/5 — Crashes on opening *2021-07-19, version 3.9* Pretty sure I had this working before. Now it crashes on opening. ### 1/5 — Crashes *2021-06-24, version 3.9* Will not open! ### 1/5 — Crashes instantly when I try to open it *2021-06-20, version 3.9* Crashes instantly when I try to open it ### 2/5 — Good - but currently bugged *2021-06-15, version 3.8* You can use the guest function but logging in with your booking number will result in an app crash that renders it inoperable. I managed to login with my iPad Pro, and selected no to Face ID, which works. However on the iPhone 12 Pro, it will crash regardless of choice. If you are stuck in an app crash loop and you want the app to show you the guest functions which lets to gps track staff at the airport. I managed to successfully reset/reinstall the app by 1st disabling cloud backup for the app via “iCloud Storage” > “Manage Storage”. 2nd deleting the app via “storage” in settings. 3rd closing the App Store app. 4th restarting the iPhone and then reinstalling the app. ### 1/5 — App doesn’t work on iPhone *2021-06-10, version 3.8* Solid on android. Won’t open on iPhone. ### 1/5 — Crashes *2021-05-30, version 3.8* Asks to use Face ID to log in, doesn’t matter whether you select yes or no the app crashes. ### 1/5 — Doesn’t work *2021-04-30, version 3.7* Will not even open ### 2/5 — Transfers are the best APP NOT SO MUCH *2020-12-28, version 3.4* Transfers have always been on time and the best. App does not work. ### 2/5 — Won’t open *2020-11-05, version 3.4* Checking out so before my trip and it doesn’t work ### 1/5 — Not working please fix ios14.1 *2020-11-05, version 3.4* This use to work great not working any more ## Most critical reviews (10 lowest-rated) ### 1/5 — VERY Buggy *2025-12-16, version 4.6* I have chatted four times today. Succeeded in getting my pickup date changed (after the 3rd try) but still don’t have confirmation of a baby seat. The majority of the time the app just spins. ### 1/5 — Not worth it *2025-04-03, version 4.6* App didn’t work at all when I landed & needed it. Honestly it was just easier to look for someone holding a USA transfers sign than try to use this app. ### 1/5 — Doesn’t work *2025-01-18, version 4.6* This does not work. What’s the point? Why even bother suggesting we download it ### 1/5 — Doesn’t work *2024-06-03, version 4.6* I tried several times to log in. It asked for my email and confirmation number. Then I got an error message saying incorrect password. How is that possible when it didn’t ask for a password. This app doesn’t work at all. ### 1/5 — USA transfers *2023-03-07, version 4.6* I don’t want to give any stars as USA transfers gave my shuttle away to someone else, told me it was going to be a while for the shuttle to return and left me standing at the airport for 2 hours and couldn’t find anyone from USA transfers again so they left me no choice but to hire a taxi. NEVER AGAIN!!!!!! with USA transfers ### 1/5 — Not much value *2023-02-25, version 4.6* While over used USAtransfers several times , this was first time trying the app. First off the status doesn’t update unless I log out and log back in. It never showed the drivers name until after the trip was completed. The map only shows where you are - it never showed where the driver was. The chat function never worked. I tried checking on driver status but got no response. ### 1/5 — App only contains information for a short period then does not work *2023-02-03, version 4.6* No problem with the company, the app is a different story. It opens to a blank blue page a few days after I download it. No Information or options, just a blank screen. ### 1/5 — Unable to modify reservations *2022-11-23, version 4.6* Worked fine last April, but now shows past service on login, future service won’t allow for modifications. Qué pasa? ### 1/5 — App doesn’t work *2022-11-18, version 4.6* I tried for days to modify a reservation on the app. Most of the time I get an error message, but when it goes through, the modification link doesn’t work. I tried uninstalling and reinstalling, but that didn’t work. I finally called the number and made the change. She said she’d send a confirmation email, but I never received it. That was a few days ago. I’ve used USA Transfers a lot, and this is the first time I’ve had this much trouble. ### 1/5 — What good is this app if you are unable to log in? *2022-06-13, version 4.4* Unable to log in ## Most praised reviews (10 highest-rated) ### 5/5 — It does its job *2026-04-16, version 4.6* I do not understand why those negative reviews, however the app is basic and it does its job. These people work really hard and always respond fastly! I always use them for my private transfer to Tulum and Cancun. ### 5/5 — Antonio was the best! *2025-08-09, version 4.6* We have used this company a few times and they are always on time and courteous. This last trip was a celebration of my granddaughter’s birthday and he made the trip back to the airport so much fun! I recommend this company and this driver! ### 5/5 — Good app, Great service *2025-01-19, version 4.6* The app worked great for us. Not sure why all the negative. We booked our transfer 2 weeks in advance. The email from the service told us about it. Our reservation and vouchers were there. We used the live chat a couple of times and they were right on it. The service was quick at the Cancun airport and they were very prompt for our pickup at the resort. Will use again! ### 5/5 — Very helpful *2022-12-06, version 4.6* I’m not sure why all the negative reviews, but it worked perfectly for us. Showed when the car was coming, alerted on pickup, and provided all driver details. So much easier than wondering and waiting. Will use USA Transfers again because of the app and timely/friendly drivers. ### 5/5 — Amazing *2021-09-22, version 4.1* Free calls! ### 5/5 — Best app for travel to Cancun! *2021-08-17, version 3.9* They’ve made the app quite convenient. Had accurate tracking of the driver and was a seamless experience. ### 5/5 — Fixed and very helpful! *2019-12-29, version 2.5.3* Many things have been fixed and now it works great. It is very helpful. You can call their customer service for free or chat with them and track your van. Great job USA transfers! ### 5/5 — Simple and Helpful! *2019-08-23, version 2.4.2* All of the challenges have been fixed! The “log-in” is seamless! A little “baby” App can provide you with the basic info, and assist with finding of the “greeters “ at the airport! Love the USA-TRANSFERS! Reliable and consistent! All the time! Bravo!! ### 4/5 — Works fine *2023-01-16, version 4.6* Face ID issue mentioned by others appears to be fixed and it worked fine on my 14 Pro. App is a bit clunky but shows your booking info so has some use. I didn’t get any of the tracking and my driver had a clipboard with a list of names and pick ups so I don’t think he was app-enabled ;) As far as airport transfers go the service was good - easy and efficient. ### 3/5 — Buggy, Could Be Improved *2023-01-29, version 4.6* Used this app recently for a shuttle ride to Cancun airport. First off, it took over 24 hours for the app to recognize my confirmation number so don’t expect it to show your booking instantly. I tried to get in touch with the company to move my pickup time. Attempting to call through the app didn’t work (couldn’t connect), but the chat function worked ok (it disconnected/reconnected a few times). On the day of my pickup the app still showed my booking under FUTURE not TODAY, which made me nervous if our ride was actually going to be on time. It wasn’t until I used the in app chat function to reconfirm my pickup that my ride appeared correctly under TODAY and I could see my driver was assigned and on his way. TLDR: Don’t expect much from this app, use the chat function to confirm your pickup. For the price I paid I expect the app to work better. I have used other more affordable shuttle services with better customer communication and user experience --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*