# UScellular Protect

> Mobile device technical support, troubleshooting, data backup, and security. (iPhone/iPad app by U.S. Cellular.)

- Source: https://appshunter.io/ios/app/uscellular-protect/id1130523509 (this page in markdown: same URL + `.md`)
- Developer: [U.S. Cellular](https://appshunter.io/developer/808271927)
- Category: Utilities
- Price: Free
- Rating: 4.40/5 from 750 App Store ratings · 32 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 116 MB
- Languages: American English, Canadian French, German (Germany), Italian, Japanese, Brazilian Portuguese, Chinese (Simplified, China), European Spanish
- Released: 2016-09-16
- Data updated: 2026-08-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/uscellular-protect/id1130523509/reviews.md

## What is UScellular Protect?

UScellular Protect is like having your own technical genius running device checkups and providing technical support for your mobile device. UScellular Protect understands how important it is to stay connected. It uses simple, everyday language you can follow.

Get the most out of your mobile device with UScellular Protect.

Key features:
• Get help for your device with step-by-step Troubleshooting guides
• Locate your lost or stolen device using Find My feature on the Tools tab
• Back up and restore your photos, videos, music, and contacts
• Access to your coverage summary, coverage documents, and file or track a claim
• Tap-to-Talk to a human tech pro when you need a little extra help
• Protect your identity and personal information from cybercriminals, and stay away from phishing and malicious websites

## Key features

- Step-by-step troubleshooting guides
- Locate lost or stolen devices
- Backup and restore data
- Access coverage information and claims
- Direct chat with tech pros
- Identity and cyber threat protection

## What do users think of UScellular Protect?

Overall sentiment: negative

**Pros**

- 🚀 Secure backup
- 👍 Easy to use
- 💡 100GB free storage
- 🔒 Helpful tech support

**Cons**

- 🐛 Backup issues
- 🐛 Freezing/crashing
- 🐛 Notification problems
- 🐛 Connectivity problems

**Commonly reported bugs**

- Backup never completes
- Backup stops when app is closed
- Unable to create account due to freezing

**Most requested features**

- Cellular signal status bar
- Improved backup reliability

## Recent user reviews (10 of 32)

All indexed reviews: https://appshunter.io/ios/app/uscellular-protect/id1130523509/reviews.md

### 4/5 — I need cellular signal status bar on my iPhone 17pro max using uscellular eSIM

*2026-01-06*

I need cellular signal status bar on my iPhone 17pro max using uscellular eSIM

### 1/5 — This App no longer works

*2024-12-20*

I have used the USCC Protect app since 2020 and it was an excellent app for backups.  I was given 100 GB of storage in order to backup my iPhone 12.  This year I upgraded to iPhone 16 and the app would no longer backup my phone.  I was not a subscriber to the service and only used the secure backup function found in the tools folder. For the last three months I have bounced between US Cellular and Assurant (App Developer).  And no one can explain to me why the App no longer works.  I have deleted the App, reinstalled the app, changed the password, created new account, all to no good end. When I bought my iPhone 12 back in 2020, US Cellular recommended this app as a free way to back up my phone. Don’t install. Neither US Cellular or Assurant Tech support will be helpful.

### 5/5 — Outstanding

*2024-10-16*

Always willing to help and fix the issue

### 1/5 — Absolutely the worst

*2023-09-11, version 3.315.0*

I feel I’ve been robbed

### 1/5 — Review of backup

*2022-03-26*

Before the new app, it backed up my phone in a few minutes. Now it never finishes the backup and it takes forever with the little bit it does

**Developer response:** We are sorry to hear about you experience using the backup feature. Please connect with us through the Live Support option in the app so we can assist you. Thank you.

### 1/5 — Useless

*2022-03-05*

Latest update is terrible! It used to work flawlessly and would backup everything on my phone. Now it’s a never ending loop of errors. It says it will backup in the background, that’s not true, every time I exit the app it gives a notification that the backup stopped unless the app is open. I’ve tried multiple times to do the initial backup and have never completed it yet. It just seems like the new app is more of an add than something actually useful.

**Developer response:** We are sorry to hear about your experience with backing up your phone. Please connect with us through the Live Support option in the app. We look forward to assisting you.

### 1/5 — Changes

*2022-03-02*

Do not like changes. Do not know what happened. Do not know how to use.

**Developer response:** We are sorry to hear you do not know how to use the app. Please reach out through the Live Support option in the app so we can walk you through it. Thank you.

### 1/5 — Frustrating

*2020-10-08*

This app so far has taken 3 days to try and back up phone and there is not much on the phone to back up. Not worth all this!!!!

**Developer response:** Thank you for taking the time to leave a review. Please reach out to our team at support@pocketgeek.com and they would be happy to assist you with backing up your device.

### 1/5 — My phone

*2020-03-16*

This app will not let me have very important calls that I need to answer. Not happy at all deleted off the phone but it still continues to do the same thing. I need to know how to permanently delete it 😡

### 1/5 — Backup problems

*2019-11-02*

I’ve tried to backup several times and each time it estimates 18 hours to back up but eventually just shuts down. I’m frustrated and wouldn’t recommend.

## Frequently asked questions about UScellular Protect

### What does UScellular Protect do?

UScellular Protect provides comprehensive technical support and management for your mobile device. It offers troubleshooting guides, a feature to locate lost or stolen devices, and tools to back up and restore your important data like photos, videos, music, and contacts.

### What are the key features of UScellular Protect?

Key features include step-by-step troubleshooting guides, a 'Find My' feature for locating devices, data backup and restore functionality for photos, videos, music, and contacts, access to coverage summaries and claims, direct chat with tech professionals, and protection against cybercriminals and phishing.

### Is UScellular Protect free to use?

Yes, based on the provided information, UScellular Protect is available for free. There are no mentions of subscription fees, in-app purchases, or advertisements within the app's description.

### How does the app help protect my device and data?

The app offers robust security features to protect your identity and personal information from cybercriminals. It also helps you stay away from phishing attempts and malicious websites, adding a layer of defense against online threats.

### Can I get help from a human with this app?

Yes, the app includes a 'Tap-to-Talk' feature that allows you to connect with a human tech professional when you need extra assistance. This ensures you can get personalized help for complex issues.

## Version history (last 5 releases)

### 3.467.0 — 2026-07-30

Minor bug fixes and UI enhancements.

### 3.465.0 — 2026-06-30

Minor bug fixes and UI enhancements.

### 3.463.0 — 2026-05-27

Minor bug fixes and UI enhancements.

### 3.462.0 — 2026-05-15

Minor bug fixes and UI enhancements.

### 3.455.0 — 2026-02-20

Minor bug fixes and UI enhancements.

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## More apps by U.S. Cellular

- [Your Navigator Deluxe: GPS Maps, Traffic & Nav.](https://appshunter.io/ios/app/your-navigator-deluxe-gps-maps-traffic-and-nav/id808271924)
- [UScellular™ – My Account](https://appshunter.io/ios/app/uscellular-my-account/id1228669675)
- [Call Guardian for US Cellular](https://appshunter.io/ios/app/call-guardian-for-us-cellular/id1228680023)
- [UScellular™ Ambassador](https://appshunter.io/ios/app/uscellular-ambassador/id1553135729)
- [My UScellular Prepaid](https://appshunter.io/ios/app/my-uscellular-prepaid/id1557746443)

All apps by U.S. Cellular: https://appshunter.io/developer/808271927

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*