# USFCU — user reviews > 17 indexed App Store user reviews of USFCU by United Southeast Federal Credit Union, rated 4.80/5 from 1,266 ratings. - Source: https://appshunter.io/ios/app/usfcu/id1487696542/reviews - App overview in markdown: https://appshunter.io/ios/app/usfcu/id1487696542.md - Rating breakdown: 5★ 1,154 · 4★ 70 · 3★ 16 · 2★ 7 · 1★ 19 ## What do users think of USFCU? Overall sentiment: neutral **Pros** - 👍 Easy to use - 💡 Helpful customer service - 🚀 Top quality app **Cons** - 🐛 Inconsistent account balance updates - 🐛 Inability to view credit card transactions - 🐛 Compatibility issues with newer OS versions **Commonly reported bugs** - Error loading account information - Transactions disappearing and reappearing **Most requested features** - Ability to view transaction history and date range - Improved account balance tracking and consistency ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t use old or new app now *2025-12-31, version 3.17.0* I get notice the app I have has expired get new version at App Store I did and tried to open and got message it requires 18,4 version or more my iPhone doesn’t support 18,4 I’m not going to purchase a new phone every time developer decides to fix bugs or make things better now I can’t use the old app or the new one. I’ll just call and have someone check my balance 4 times a day every day. ### 1/5 — Can’t use old or new app now *2025-12-29* I get notice the app I have has expired get new version at App Store I did and tried to open and got message it requires 18,4 version or more my iPhone doesn’t support 18,4 I’m not going to purchase a new phone every time developer decides to fix bugs or make things better now I can’t use the old app or the new one. I’ll just call and have someone check my balance 4 times a day every day. ### 1/5 — Useless *2022-04-16, version 2.40.0* Transactions ???? Can’t see them. Can’t give a date range. ### 1/5 — Not user frIendly. Too many signs and arrows. Display is confusing. Not an improvement. *2020-04-08, version 2.16.1* I it ### 2/5 — Since update, error loading my account *2020-10-19, version 2.23.0* The last few days since the update, every time I try to check my balance it says error loading. Very frustrating. ### 4/5 — Works most of the time.. *2026-02-04, version 3.30.0* The app is easy to use, not much to it. The only complaint(s) I have is that at least once a week it won’t update the amount in your account and a little error symbol pops up and it will be like that all day. Also say you check it in the morning and it says you have $300 then you check it in the afternoon and it says you have $500 because transactions just disappear, then you check it the next morning and it says you have $300 again. It’s weird and if you don’t know what you have in your account, you could really screw yourself. It did it to us the whole weekend this past weekend. Said we had XXX amount and then it was like you actually have $900 more than you just saw and it sat at that $900 for 3 days before updating back to the original amount. Had I not kept up with my account and I spent that while out of town, I would have been well overdrawn. It’s kind of stupid and frustrating, but oh well, no app is perfect. ### 4/5 — Great except *2026-01-29, version 3.30.0* I cannot see my credit card transactions. It gives me the runaround to try to view them and then I do get to them. It is not up-to-date current ones. ### 5/5 — Top Quality *2026-01-02, version 3.30.0* Extremely well made. Everything looks nice and works well. ### 5/5 — Confidence and comfort *2025-08-13, version 3.25.1* If banking could be a best friend, USFCU would be it. We’ve been treated like family since day one for many many years. ### 5/5 — Customer Service *2025-01-16, version 3.19.0* This app is very helpful. Even when I’m out of town I can send messages and get updates from their customer service people. They answer in a timely manner. The whole team goes out of their way to make sure my banking needs are meant. ## Most praised reviews (7 highest-rated) ### 5/5 — Wonderful customer Service! *2022-12-09, version 2.47.1* Laura is outstanding! She helped me this afternoon add hours back to my life! She is sweet, kind and very patient! Kiddos Laura!!! Tammy Seicegood ### 5/5 — Best mobile app *2021-04-22, version 2.29.0* Best mobile app ever! ### 5/5 — Rachel *2021-02-09, version 2.25.0* She was so kind and helpful. ### 5/5 — USFC *2020-10-04, version 2.22.0* Great credit union, safe and friendly ### 5/5 — Not user friendly!!!! *2020-02-05, version 2.15.1* Do not like at all. ### 5/5 — Great app *2020-01-31, version 2.15.1* Love the app! ### 5/5 — Now we’re talking! *2020-01-31, version 2.15.0* This new app is so much easier. There also more options as well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*