# USU Service Management

> USU Service Management (iPhone/iPad app by USU Software, s.r.o..)

- Source: https://appshunter.io/ios/app/usu-service-management/id1170012930 (this page in markdown: same URL + `.md`)
- Developer: [USU Software, s.r.o.](https://appshunter.io/developer/1146426669)
- Category: Productivity, Business
- Price: Free
- Age rating: 4+
- Requires: iOS 11.0 · 86 MB
- Languages: German
- Released: 2018-06-19
- Data updated: 2026-05-16
- User reviews in markdown: https://appshunter.io/ios/app/usu-service-management/id1170012930/reviews.md

## What is USU Service Management?

USU's Valuemation software is a product suite for IT service management and enterprise service management. Valuemation Mobile is an extension of USU's Valuemation software for mobile devices. The app supports end users in self-service as well as support staff and service technicians in the mobile processing of incidents/tickets and service requests.

All relevant information at a glance:
•	“My Services” shows the end user which services he currently uses. In the details you can call up further information about the service and display the current tickets for the service.
•	“My systems” shows the end user which systems are booked onto him and their status as well as the associated components.
•	Important messages about malfunctions, already known problems, pending maintenance work, etc. are displayed directly, as are personal tasks.

Fast information research:
•	For search queries, known solutions and instructions are researched in the knowledge base.
•	Frequently used search suggestions are automatically displayed according to the search entry.
•	The personal search history shows the documents/objects found in previous searches.

Efficient mobile ticket entry and processing:
•	End users can independently apply for IT and non-IT products and services.
•	Tickets can be created quickly with the step-by-step instructions and can be accepted and processed directly – even in offline mode.
•	Important information is automatically collected through preassigned fields.


If you are interested in the Valuemation Mobile App, please send us an e-mail with your personal contact details to valuemation@usu.de. You will then receive your login data and will have access to the demo environment.

For more information about Valuemation, please visit https://www.valuemation.com


## Version history (last 5 releases)

### 4.0.1208 — 2023-10-11

### Added
* Display custom messages when an action is triggered
* Links in special format opens native app on mobile device
* Add new tabs or change existing tabs.
* Custom maximum number of offers in the shop
* Migration to Ionic 6
* Ionic 6: Date picker
* Ionic 6: Rework refreshing the page
* Ionic 6: Accordion on detail and about pages
* Replace search box with scrollable searchbox
* Custom landing page after logout

### 3.9.1323 — 2022-04-14

Backend url change.

### 3.9.1296 — 2022-03-24

* Show release changelog in about section.
* Customizer can now define an icon on attr list item badge.
* Upgrade electron to the latest version.
* SSO support for custom services endpoint.
* Show categories in search results.
* User should be able to select an user and business partner to shop for.

### 3.8.1204 — 2021-07-27

### Added
* Customizer can now define a form on tab or details pages.
* Tab and detail page now use layout control. Layout consist of combination of following controls: 'row' | 'column' | 'widget' | 'objInfos' | 'referenceView' | 'form'.
* Form field can now use advanced validation.
* Text and number fields can now use advanced validation messages.
* Customizer can now define a structure of data to be send to VM calls.
* Display console logs in mobile.

### 3.7.1127 — 2020-11-10

### Fixed

* Spinned in task actions takes long time to finish
* After closing activity, activity list is empty
* Cannot navigate in widget inside modal

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## More apps by USU Software, s.r.o.

- [USU KCenter Mobile](https://appshunter.io/ios/app/usu-kcenter-mobile/id1167461760)

All apps by USU Software, s.r.o.: https://appshunter.io/developer/1146426669

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-16.*