# Utility Billing Services App — user reviews > 33 indexed App Store user reviews of Utility Billing Services App by Randy Ross, rated 1.50/5 from 35 ratings. - Source: https://appshunter.io/ios/app/utility-billing-services-app/id878363551/reviews - App overview in markdown: https://appshunter.io/ios/app/utility-billing-services-app/id878363551.md - Rating breakdown: 5★ 2 · 4★ 1 · 3★ 1 · 2★ 3 · 1★ 28 ## Newest reviews (16 of 33) ### 1/5 — Horrible *2025-08-12, version 4.0.16* First the app doesn’t fit my screen. Can’t see the sides. Can’t pinch it smaller or move it in any direction. Charging $5.00 to use it to pay bill is just absurd. I will be writing checks to this company and make them work for it. ### 1/5 — Horrible Company *2024-11-14, version 4.0.14* Just horrible. Our HOA switched to them earlier this year. Since then, we have had to re-setup ACH 3 times. I work in banking and all the info has been correct each time. They keep deleting ACH info and then charge customers a late fee. If you work for an HOA, and are considering switching to them, please do your residents a favor and find anyone else. ### 1/5 — Utility billing app *2024-10-27* This app use to work but, lately it always seems to be an issue with something being updated or the company’s trying something new SMH. ### 1/5 — They require $5 fee on top of your monthly bill *2024-03-31, version 4.0.14* That’s $60 a year wasted!!! I would 0 star them if there was an option to do so. ### 1/5 — 1970s comlany or something *2023-11-24, version 4.0.14* You pay a fee for the service then they want another fee for payment. I use my bank to send a check through the bill payment system. But I'm here to talk about the app. It just doesn't work lol. Two sliders to save email and pw work but nothing else does so you can't log into it. ### 1/5 — Incompetent Company incompetent app *2023-08-22, version 4.0.12* I have never seen such an incompetent and unprofessional company. They seem to be stuck in the 90s and they’re supposed mission statement on the website is a complete joke given the outrageous fees that they charge. I couldn’t even log onto the app. Still trying to figure out how to pay my bill. ### 1/5 — $5 fee + buggy app?! *2022-10-28, version 4.0.8* someone please just knock this company out of business. they don’t deserve the market share. ### 1/5 — extra fees *2022-10-04, version 4.0.8* not paying extra 5 for “convenience” pay ur provider directly, app and it’s company straight trash , wish to give lower rating 0 stars ### 1/5 — $5 Fee plus Processing Fee *2022-01-02, version 4.0.8* Be prepared to pay a $5 fee for the "convenience" of using the app or the website. This fee is in addition to the processing fee already added to your bill and is charged every time you make a payment. It is far more economical to pay your service provider directly. ### 1/5 — Sigh *2020-12-03, version 4.0.8* For all the nickel and dimeing they do, you’d think they’d have enough money to add FaceID or TouchID for this app. I suspect they’re probably storing the credentials in plain text. Disappointing on so many levels. ### 1/5 — $5 fee for “convenience”? What a rip! *2020-09-24, version 4.0.8* More additional fees than Ticketmaster. What an absolute joke, it’s a utility bill! ### 1/5 — App doesn’t work. *2020-05-08, version 4.0.8* The App updated several weeks ago, it hasn’t worked since. It had worked fine for years. It did let me use the password update link so I could get on the website! DELETED! ### 1/5 — The fee is not convenient to me *2020-03-13, version 4.0.5* Why is there a $5 fee. Seems high to me. Feels like more processing would be necessary for actual checks being sent through the mail. Not happy at all ### 1/5 — Doesn’t work since update *2020-02-15, version 4.0.5* The app will not allow me to login after it was updated a month ago. I’ve tried using my iPad and my iPhone. I’ve entered my information numerous times. It simply doesn’t work anymore. I had used this app without problems for years until now. ### 1/5 — Does not work! *2019-10-07, version 3.1* I have downloaded it a lot of times and every time it says I need to be connected to my internet or that it is having a problem. I have never been able to log in. ### 1/5 — Ugh *2017-01-09, version 2.0* The app keeps crashing. It worked well the first couple of times and when Trump became the next president elect, it went down the drain where America will soon follow. Ugh. Such an inconvenient app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolute dogwater *2026-05-30, version 4.0.16* Why does this app even exist? It doesn’t even work, you people need to get your act together. What a dumpster fire of an app. ### 1/5 — CANT LOG IN *2026-03-08, version 4.0.16* a giant error code states can’t connect to server and will not let me log in through browser. Through the browser just says “can’t log in”. I’m not letting some janky app create an issue with my credit. FIX THIS SO I CAN PAY MY BILLS ### 1/5 — ZERO STARS *2026-01-31, version 4.0.16* This app is a JOKE! The majority of the time after putting in my account # and pin # I’m unable to even login to pay my bill, it says “Sorry we are unable to verify your login information, please try again.” On the rare occasion I am able to login I’m charged $5.00. Since this has become extremely frustrating I have started mailing my payment, well that is a whole different issue, I mail my payment 1.5 - 2 weeks before it’s due however the water company isn’t posting my check until after the due, so now I’m being charged a $10.00 late fee. If you call the water company they charge you $5.00 to take your payment over the phone. What a shame you can’t even pay your bills without CROOKED COMPANIES making it impossible to pay only the amount you owe! ### 1/5 — Horrible UI and NO AUTOPAY *2026-01-09, version 4.0.16* First off, this application is done horribly. Please hire better software developers and fix this, AI could code a better app. Second of all, there is no option for Autopay in the app you have to go online. Absolutely ridiculous not even to mention the extra fees for paying online/on their horrible app that’s not user friendly whatsoever. ### 1/5 — Unusable *2026-01-05, version 4.0.16* First review ever here - thought it warranted 0 stars but can’t go that low :( Paying online doesn’t work. Card doesn’t match billing address of cardholder (but it does!). Paying in the app doesn’t work (same issue!). Extremely clunky, feels like it was developed when the App Store first released and hasn’t been touched since. Wildly disappointed my apartment uses this company for payment (with a $5 fee for online payments… yikes). Frustratingly impossible to pay a simple month’s worth of water and sewer, for someone who is typically quite decent at technology. If you CAN pay any other way, I’d recommend it. Or if you’re debating using this service as a provider, I’d recommend AGAINST it :) ### 1/5 — ZERO STARS *2025-12-16, version 4.0.16* Made my payment through the app and was charged, so I went about my day thinking everything was fine. Days later, I got a message from my apartment complex saying my utilities payment was late. Turns out the payment never fully went through, but I was never notified of any issue or failure. Because of that, I was charged a late fee. Simply put: this app sucks. ### 1/5 — Can’t log in *2025-11-12, version 4.0.16* The app keeps freezing and won’t even let me log in ### 1/5 — Horrible Company *2025-11-12, version 4.0.16* Why we are not connected and set up with Metro water is beyond me. Utility Billing Services is just another way to rip off the consumer with zero recourse. Processing fee of $9.78 each month along with having to pay $5.00 convenience fee when you pay your bills total $14.78 on top of your existing water bill is a complete rip off. Someone is getting rich. Just figure for a $75 to $100 dollar water bill every month and this is supposedly better for the consumer than dealing with Metro water? Laughable…Horrible company along with horrible customer service. In September 2025 the whole sub division was without water for a whole 24 hours. Never saw one credit on my bill for that day. Metro water probably wouldn’t have taken so long to get our water back and running. The app for this company along with their website is wonky and never works properly. Obviously, they do not put money back into the company or services to make things seamless for the customer. I definitely would have reconsidered purchasing property in this sub division had I known this was the set up for water services. Unfortunately, I can’t rate them minus zero eye roll. ### 1/5 — APP DOESNT WORK *2025-11-05, version 4.0.16* buttons dont do anything, just use the website!! ### 1/5 — Scammers *2025-09-20, version 4.0.16* This “company” is an absolute scam. A $5 “convenience fee” for ANY payment method with the only other method pay by mail. Seriously? What year is this, 1985? It must be very convenient to be a greedy sack of ****. Owners must be Jewish. ## Most praised reviews (7 highest-rated) ### 5/5 — Good App *2024-05-18, version 4.0.14* I don’t understand why there are so many bad reviews. Worked just fine for me! Very easy to pay my bill and theres only a $5 convenience fee. Not too bad. ### 5/5 — Great app! *2015-10-27, version 2.0* Works great. Easy to set up. Saving account number is very convenient. ### 5/5 — Great App *2014-06-01, version 1.0* Great App ### 3/5 — Customer *2015-07-09, version 2.0* Yeah, it's really easy. But the $5 convenience fee for each payment is a bit much. ### 2/5 — Fees *2020-08-06, version 4.0.8* How can you charge a processing fee AND a convenience fee? It’s robbery. Also why would you charge for something that saves you time and money by taking payments online? ### 2/5 — Convenience Fee? *2020-02-28, version 4.0.5* Seriously it’s pretty unreal you still have those! Everyone pays bills online! You are cheating people out of $5 on a bill that is a requirement to HAVE! It’s not convenient I need utilities to live it’s a necessity! Unbelievable ### 2/5 — Convenience fee is outrageous *2020-02-11, version 4.0.5* It’s 2020, how can you ethically charge your customers a $5 convenience fee for paying online? First off, I don’t even own a check book - everything is online (square, cashapp, PayPal,Venmo). Second, this “convenience fee” has to be more convenient for your business too (less paper, faster cash flows, better data, etc). Third, the fee is outrageously high. My average bill is around $65 (a single one bedroom apartment). The $5 convenience equates to a 7.6% processing fee. I understand you have to cover processing fees on your side, but get with the picture. A $5 fee isn’t fair unless my bill is $200/month. Either you are getting ripped off by a cc processing company, or you are ripping off your customers. If you charge your customers anything, a processing percentage makes more sense. (Ex: Square offers a 2.7% processing fee and that is high compared to industry standard) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*