# UTS — user reviews > 69 indexed App Store user reviews of UTS by Centre for Railway Information Systems, rated 4.70/5 from 1,658 ratings. - Source: https://appshunter.io/ios/app/uts/id1357055366/reviews - App overview in markdown: https://appshunter.io/ios/app/uts/id1357055366.md - Rating breakdown: 5★ 1,443 · 4★ 114 · 3★ 35 · 2★ 15 · 1★ 51 ## What do users think of UTS? Overall sentiment: negative **Pros** - 🚀 Fast ticket booking experience - 👍 Convenient and time-saving - 🚀 Smooth new user onboarding **Cons** - 🐛 Frequent crashes and bugs - 🔍 Confusing and not user-friendly - 🔍 Unreliable GPS location detection - 💰 Issues with payments and refunds - 🔍 Difficult multi-segment journey booking **Commonly reported bugs** - Inability to change class or payment mode - Tickets not getting generated after payment - Stations not showing up in search - Frequent logout issues - Inconsistent behavior across different devices **Most requested features** - Download or email ticket option - Offline ticket access - Ability to book tickets from within the station - Seamless multi-segment journey booking - Improved announcement and service updates ## Newest reviews (13 of 69) ### 4/5 — US AppStore support iOS *2026-02-26, version 7.54* Please publish Railone in the US AppStore for seamless transition. ### 3/5 — UTS on iphone *2025-11-25, version 7.49* Booking tickets on iphone14 is not that easy. Need to be made some improvement. When you have to select Return journey ticket, it is not showing at drop down list. It is showing bottom side of the portal. Which is really difficult to understand at glance when one is in hurry. And also even when you see those options anyway, again after selecting return option, it not getting selected automatically. It further keep on truobling. Because it's Done options is not at all visible. If this made easier, user friendly then we will give 5 stars. ### 4/5 — Say no to long queues *2025-05-05, version 1.88* This app helps me avoid long queues at local station and buying more sustainable paperless ticket for local unreserved trains in Mumbai. You will have to buy the ticket at a distance and not in the station. This could be challenging if you are changing from other trains to local trains , inside the same station Need upgradation to buy tickets even when inside the station . Or sharing the tickets if someone else buys for us or alternate options to purchase tickets for our journey ### 3/5 — My negligence and a simple UI/UX bug, got me a FINE *2025-02-18, version 1.87* Was in a hurry to catch the train. Booked a ticket with “Train Type” as “Mail/Express” and boarded a SuperFast train. Got slashed with SuperFast charges - ₹15 and Excess Charges of ₹250 (Not sure about the legitimacy of this excess charge). Instead of the “DEFAULT VALUE”, if I were to be mandated to choose a value for the “Train Type”(similarly mandated for all other vital options), I might have chosen the options that would go by my journey. I can understand that there is a major mistake in my part, but have me choose vital options mandatorily, could have helped me avoid this mistake. Hope the team consider this, and make necessary changes to help people avoid such mistakes. ### 3/5 — Unable to register *2024-12-26, version 1.85* Otherwise excellent ### 2/5 — Pass and ticket does not get booked *2024-12-12, version 1.85* UTS app is greeting degraded day by day instead of getting better. Indian railway may try n number of campaigns for going online but it will leave the user in pain. I am using UTS since pretty long time now and it was working just okay. But since last 2 weeks I am trying to book a simple AC pass and it is not getting booked. Money gets debuted within seconds but then the screen just keeps loading and transaction gets failed. Also the money which is spent takes a lot of patience to return. Same goes for booking tickets also. Also their complaint system is bogus and waste, it doesn’t have any provision for local tickets or local train pass complaints. I again tried after few days and tried rebooking the pass keeping faith and trust in the app. But again same story repeated. I am on the verge of deleting this application and on my way to book ticket traditionally from the ticketing window. Thanks for checking my patience while running for early morning train. ### 4/5 — For attention developer *2024-12-01, version 1.85* App is extremely good, very small change required. When you book a ticket and click on fare and on the next screen, you want to change payment mode or class of Travel, the “DONE” written on the right side is very very faint colour It’s font colour needs to be changed to black or some visible colour. Yesterday on attempt to book ticket, I was not able to change class or payment mode and kept on clicking everywhere on the screen, except on done is written which is very faintly visible. Otherwise, App is excellent. One star is detected due to this issue. ### 4/5 — Request to Announcements functionality to build *2024-11-14, version 1.85* As a daily traveler- we need a announcement functionality to be build , so we can check which station having some issue , cancel train announcements , blockage or accident happend in Track , track work in progress so and so atlest 1 or 2 hr early As a traveler we just hope train was coming and at the train time we listen announcements that train was canceled and announcement sound was not good so we not listen properly it’s to difficult to travel at that moment So we have a request, please build a functionally of Announcements so we can travel accordingly Thank you for good service and support We just need a good improvement ### 1/5 — Delayed process *2024-08-25, version 1.81* The worst app ever used.. its made dor thè convince of the user however for many reasons this application is never recommended and user friendly app. 1. Never allows to keep logged - everytime have to login to show tickets. 2. Delayed refunds- if i am booking tickets it notifies my post 1 hr that the ticket has been cancelled n refund has been processed. 3. No option to download the tickets - atleast for self reference there should be a download or email yourself option. Never recommended app has happen twice with me tried to used season ticket app doesn’t work and have to pay fine inspite of paying for tickets post 1 hrs its shows that the transaction has failed. ### 1/5 — Very disturbing app *2024-08-02, version 1.80* Hi im ashish rana form mumbai local person I would like to share this a frustrating Mumbai local train app call UTS in this u all have to book tickets rather then 5 or sometimes 14,15 bala bala. Every time i have to book ticket near railway track they all give this reason. Today i book ticket of ac train, till i can reach to boarding train door we’re close and it was for 1 min standing in station with door close only train person keep doors for 10 seconds and i was standing in frontof train i was very angry at this point rather change this booking ticket far from track system or rather don’t use this app guys every this useless book site if ur booking ticket last minute in railway station. ### 1/5 — Its not smooth function! *2024-07-16, version 1.80* The application does not display ticket details, takes 5-6 minutes to sync, and logs out every time. The ticket checker does not wait, and the ticket details should be displayed on the home page itself. The current process is not smooth: date selection, then sync, then failed. The ticket checker often gets stuck on loading." To summarize, i am experiencing the following issues: - Ticket details are not visible - Syncing takes too long (5-6 minutes) - Frequent logout issues - Ticket checker doesn't wait for the sync process to complete, during train there was network issue also. - Ticket details should be displayed on the home page - The overall process is not smooth and often fails. Whn we select trn type, class not anle to select, whn class select, asking for trn type. Cant book fat class return ticket. Pls check once then release for public. ### 1/5 — Make uts point where i can book the train ticket … *2024-07-14, version 1.80* Waste of time ### 2/5 — Complaint Regarding UTS App Not Recognizing Phone Location *2024-07-01, version 1.80* I am writing to express my frustration with the UTS mobile application, which has been consistently failing to recognize my phone's location despite the location services being enabled. On several occasions, while attempting to book a ticket through the app, I receive a prompt asking me to turn on my phone's location. This occurs even though my phone's location services are already activated and functioning correctly for other applications. This issue has caused significant inconvenience, as I am unable to book tickets seamlessly. I have ensured that all permissions are granted to the UTS app, and my phone’s software is up to date. Despite these measures, the problem persists. I kindly request your immediate attention to resolve this technical glitch. Please provide guidance on any additional steps I can take to rectify the issue or update the app to address this malfunction. Thank you for your prompt attention to this matter. I look forward to your response and a swift resolution. ## Most critical reviews (10 lowest-rated) ### 1/5 — Railone Portal only works in India *2026-05-01, version 7.56* UTS users were asked to port to Railone but we can download the Railone app outside India AppStore. The engineer missed this portability check ### 1/5 — Codes by a child *2026-02-01, version 7.51* Worst app and UX ### 1/5 — The worst app *2025-10-07, version 1.92* Dude. Maintain some standards. When I have only one option in the train type which is Journey J and I cant change it, yet still your app says invalid train type or no entry. What an idiotic app. Will send my 5th class brother who can take more edge cases into consideration while building an application. It says invalid date when there is no calendar option to pick the dates from. ### 1/5 — Dumb app!! *2025-08-07, version 1.90* This is such a dumb app! I was in a hurry and on top of that, my pass expired yesterday, so I was trying to book a one-day ticket through this app. Normally, this app doesn’t even work, but I thought I’d give it a try today. Everything seemed normal at first — I thought I’d get the ticket. But as soon as I hit the ‘Book Ticket’ button, this pop-up came up: ‘Your device GPS accuracy is 4049 meters. Kindly stand 4049 meters away from the railway station/track.’ Now what am I supposed to do with this? A guy who’s rushing to office would obviously look for a convenient and quick way to get the ticket — and that’s supposed to be this app! But it’s so dumb that going to the station and getting a ticket from the machine there is actually more convenient now. Please fix this!” ### 1/5 — Very useless app *2025-07-13, version 1.89* This took the payment several time and hangs which I have lost lot of money ### 1/5 — Worst Employee Behavior *2025-02-05, version 1.86* I have booked the ticket in the app on urgent process to get my train on time , travel from chennai to bangalore.. i have booked the ticket in the app & money also debited from my account so i have get into to train , but while the TTR checking she told the ticket is not generated so you want to pay the fine i have explained the scenario watt happen but she blamed me .. my concern is my money is debited for ticket but the ticket have not generated but she blamed me & threatening me to pay the fine otherwise you want to drop out on next station & we will take you to the office you can explain there but i can’t able to drop out from the train bcs i want to get my train on time in central so she used the my situation & threatened to pay the fine.. ### 1/5 — Need to improve user experience *2024-12-09, version 1.85* I don’t know who developed this app, but it has become a nightmare for many of us. The user experience needs improvement. Whenever I book a ticket, the transaction always fails on the first try. Today, I booked a ticket, and while the payment was deducted from my account, the app kept showing "transaction being processed, please wait." The money was deducted, the transaction failed, and I didn’t receive a ticket. The app should email users with the booking status once a ticket is booked. Also, the registration process for users needs improvement, as the validations are not proper. When I try to provide feedback, it shows that my feedback contains unauthorized characters, but I haven’t used any such words or characters. If there are any unauthorized characters, the app should indicate which ones are causing the issue. ### 1/5 — Frustrating Booking Experience for Multi-Segment Journeys – Needs Improvement *2024-11-13, version 1.85* The app has some serious usability issues that need attention. I encountered a problem when trying to book a ticket for a connecting train. I was traveling from LKO to UMB with a confirmed ticket, and after UMB, I needed to change to another train. However, despite trying multiple times, I kept getting GPS alerts, preventing me from booking the next leg of my journey. This feature is frustrating for users who already have a confirmed ticket and simply want to continue their travel. A better approach would be to allow users with a confirmed ticket to enter their PNR number for verification. This would streamline the booking process and make the app much more user-friendly. Suggestions: 1. Allow users with a confirmed ticket to input their PNR to bypass unnecessary GPS alerts. 2. Improve the app’s handling of multi-segment journeys to enhance convenience and performance. This change would make the app much more effective for travelers who need flexibility and multiple connections. ### 1/5 — Fraud *2024-09-06, version 1.83* Pathetic app full of glitches. First: I have notice they charge concession over every ticket (which they don’t disclose on the app nether it is written on the ticket). Today morning when I had 35 Rs. in my wallet and i booked a ticket for 20 Rs., that means 15 Rs. should be left in my wallet but Hell nooo, there was only 11.5 Rs in my wallet. Where did the 3.5 Rs go?? And this is not the first time I noticed this. They charge concession and its hidden and yet they claim no hidden charges. Second: I tried to book a train pass worth Rs. 1550. The amount was deducted from my account but I have not received the confirmation from neither was my pass booked. I have still not got my refund. Again, this has happened many times before and there is no history in the app that i tried booking the pass. Third: This app has allottt and alootttt of bugs and glitches. I will not recommend using this app. Its better to stand in the queue and take physical ticket or pass because this App is pathetic and there is no way i can raise my grievance on the app. ### 1/5 — Worst ticketing useless app *2024-09-05, version 1.83* It’s not handy atall, If we want to save our time from ticket buying it’s not for our user use atall! Case 1: The purpose of application to buy ticket easily and reflect in app but it doesn’t but it take more time to do this stuff Case 2: Season ticket case is different even we are choosing others option( qr scan upi) Like still how come , it’s shows rwallet is surrrender? Why other option it is not allowing? Sometimes case 3: others option journey ticket too Train is empty like what the hell? How you guys have designed the option and functionality? What’s the use even of this application ?? Case 4: again that one option we should able to buy ticket even in train, What the hell gps radis under 4-5 km The purpose is eod buy ticket what you are even doing where 4-5 outside one should buy ticket Aren’t your guys should save time of user instead of sending them 4-5 km away from train station like seriously????? Better you guys go at ticket counter and buy ticket atleast those guys work faster than this app whatsoever! ## Most praised reviews (10 highest-rated) ### 5/5 — A fast ticket booking experience *2025-12-12, version 7.49* Just ditch the queue, scan te QR code and book ticket without any hassle. Use UTS to save our pride, our Indian Railway ### 5/5 — Very very helpful app *2025-11-07, version 1.92* Saving of time best app ### 5/5 — Sunil Saraogi *2025-07-09, version 1.89* Easy to use good experience ### 5/5 — Railwallet *2025-06-27, version 1.88* Amount couldn’t be credited to the wallet. Amount deducted from my account not getting credited to wallet and not getting the refund to my account. I lost ₹ 1000 + ₹ 400 ### 5/5 — Perfect *2025-02-25, version 1.87* The best app for local train ticket booking. ### 5/5 — Worst service experience *2024-12-11, version 1.85* This is the seventh time this month that my payment has been deducted, but I haven’t received my ticket or pass. Every single time, the same issue keeps happening! If you’re doing maintenance or updates, why can’t you inform users in advance? It’s ridiculous to face this problem repeatedly. Once or twice might be acceptable, but this is beyond frustrating. Fix your system! You’re quick to deduct money but fail to deliver the service. This is unacceptable, and users deserve better! ### 5/5 — Feedback feature not working *2024-11-05, version 1.85* Even after completing payment, my ticket was not booked because the app didn’t process the transaction while running in the background. I only learned about the failed booking after boarding the train, leaving me technically traveling without a valid ticket despite having paid. This issue has happened several times, making the app unreliable. Additionally, the feedback tab in the app doesn’t function properly; whenever I try to submit feedback, it fails to go through. Please address these issues and implement fixes soon. ### 5/5 — Need more features *2024-03-10, version 1.75* I like the app but there should be sharing tickets features Downloading ticket features as well which can be easily accessible as when we are traveling in families it’s difficult to when ticket checking going Sharing the tickets may help full as standing in a queue is pathetic please help us and add some extra and essential features to enjoy and reach safely to our destinations ### 5/5 — Stations name doesn’t appear *2024-01-17, version 1.74* Hello, I am using iPhone X; but from the last few days I can’t find the stations name of Howrah and Sealdah division after updating the UTS application. I have enough balance in the RWallet, can you please tell me the solution. There was no particular city name, I think the station names appear alphabetically. After facing the problem for nearly a week I uninstalled the application and reinstalled it. Now it’s working fine, may be there was some bug. ### 5/5 — Kudos to entire railway team *2023-12-14, version 1.72* Great and smooth new user onboarding. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*