# UTSWMyCare

> Patient portal for managing health records, appointments, and communication with providers. (iPhone/iPad app by UT Southwestern Medical Center.)

- Source: https://appshunter.io/ios/app/utswmycare/id1573621110 (this page in markdown: same URL + `.md`)
- Developer: [UT Southwestern Medical Center](https://appshunter.io/developer/1456657592)
- Category: Medical
- Price: Free
- Rating: 4.80/5 from 14,677 App Store ratings · 146 written reviews indexed
- Age rating: 4+
- Requires: iOS 26.1 · 194 MB
- Languages: American English, Arabic, Danish, Dutch, Finnish, French (France), German (Germany), Norwegian Bokmål, European Spanish, Swedish
- Released: 2022-02-16
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/utswmycare/id1573621110/reviews.md

## What is UTSWMyCare?

UTSWMyCare 

UTSWMyCare, our new streamlined, one-app solution delivers an exceptional experience that UT Southwestern is known for. UTSWMyCare helps patients easily manage their health and stay connected with their provider all with a sense of security throughout their health care journey. The UTSWMyCare app provides access to medical records, lab results, messaging, prescription refills, scheduling, video visits, and wayfinding. A few features are true differentiators from other health system apps. When completing a video visit, just log into the UTSWMyCare app and have everything from the check-in, visit with your provider, and follow-up scheduling all in one place. When a visit to our main campus is essential, UTSWMyCare has a navigation feature that will give turn by turn visual and audio directions from the parking garage to the front desk at your doctor’s office. For those who prefer a ride sharing service, our patients can access Uber and Lyft from within UTSWMyCare and request a ride to any of our locations. In short, UTSWMyCare will offer a simple and convenient digital experience for our patients. 

You must have a MyChart account to access MyChart features in this app. Upload health and fitness data, including data from the Apple Health app, when enrolled in self-tracking programs.

## Key features

- Access medical records and lab results
- Secure messaging with providers
- Prescription refill requests
- Appointment scheduling and video visits
- Campus wayfinding and navigation
- Integration with Apple Health

## What do users think of UTSWMyCare?

Overall sentiment: positive

**Pros**

- 👍 User-friendly app
- 🚀 Easy access to medical information
- 💡 Convenient communication with doctors
- 👍 Organized and efficient
- 👍 Helpful for managing health
- 👍 Great customer service

**Cons**

- 🐛 App resets on opening
- 🐛 Login issues with Face ID and password
- 🐛 Inconsistent updates on appointments
- 🐛 Difficulty editing incorrect information

**Commonly reported bugs**

- Messages not opening correctly
- Incorrect information displayed
- Delayed response to user messages

**Most requested features**

- Option to save/remember password
- Ability to directly contact nurses
- Improved syncing of appointment updates

## Recent user reviews (10 of 146)

All indexed reviews: https://appshunter.io/ios/app/utswmycare/id1573621110/reviews.md

### 5/5 — Dr. Seema Rao

*2026-08-13, version 9.29.0*

Best Dr. of UTSW

### 5/5 — Easy to use app

*2026-08-11, version 9.29.0*

Provides up to date information in an understandable manner

### 5/5 — Not a tech person

*2026-08-04, version 9.28.0*

It took me a little bit to learn to use the app but I have found that it is easier than most health related apps and portals. Also, if I had a question, there’s someone who helps you and they were patient.

### 1/5 — Sign in

*2026-07-31, version 9.28.0*

It never accepts my password, it won’t recognize my face, it is not user friendly. I have a new iPhone so it’s not my phone and our internet is sound. You sign page is not very reliant on the phone. The only way I can get my messages from my doctors without trying for 20-30 minutes is to go on my laptop and that is very inconvenient!

### 1/5 — Buggy. Frustrating. Malpractice by their IT department.

*2026-07-31, version 9.28.0*

Crashes every time i click the back button to try to get to the home screen. App must then be closed and sign in completed again. EVERY TIME. 

MyChart implementations from Texas Health and Methodist work fine.

### 5/5 — Patient

*2026-07-30, version 9.28.0*

Excellent service in all areas👍👍👍👍👍

### 1/5 — Frustrated

*2026-07-20, version 9.28.0*

I’m almost pulling my hair out trying to login. There is a confusion between my care UTSW and my chart with Baylor University Medical Center. Can someone please straighten it out so that I don’t have to choose any longer? I do not have a doctor at Baylor and I don’t want to Baylor as a choice when I login. No matter what I choose it takes me to Baylor.  I am trying to get the messages. I exchanged with Dr Lee and also the review/report of my bone density test. It is not showing it leaves me at the wrong institution.

### 5/5 — Extremely Happy

*2026-07-16, version 9.28.0*

Just finished the appointment with Dr. Kirkwood and the staff at Uchi Southwestern and I cannot tell you how ecstatic I am with the results and the active plan in the next three months. I cannot say enough good about Dr. Kirkwood and the staff.

### 2/5 — I’m frustrated

*2026-07-13, version 9.28.0*

I don’t like having to go through another step to get to My Chart. Plus I can’t change my login (it’s not correct) or my password (it’s been changed and it won’t recognize the new one) Grrrr

### 5/5 — Marian Adams

*2026-07-13, version 9.28.0*

Thankful for her assistance in helping with financial issue with billing. She was so helpful, supportive, and resourceful.

## Frequently asked questions about UTSWMyCare

### What does the UTSWMyCare app do?

The UTSWMyCare app is a patient portal designed to help you manage your health and stay connected with your UT Southwestern providers. It provides access to medical records, lab results, messaging, prescription refills, appointment scheduling, and video visits.

### What are the key features of UTSWMyCare?

Key features include easy access to your medical records and lab results, secure messaging with your doctor, the ability to request prescription refills, schedule appointments, and conduct video visits. The app also offers campus navigation and integration with the Apple Health app.

### Is there a cost to use UTSWMyCare?

The UTSWMyCare app is free to download and use. There are no in-app purchases or advertisements mentioned in the application description.

### What are the common use cases for UTSWMyCare?

Common use cases include checking lab results, messaging your doctor about a health concern, refilling a prescription, scheduling your next appointment, or preparing for a video visit. The campus navigation feature is also useful for in-person visits.

### Do I need a MyChart account to use this app?

Yes, you must have a MyChart account to access the MyChart features within the UTSWMyCare app. This account is necessary for managing your health information and interacting with your providers through the application.

## Version history (last 5 releases)

### 9.29.0 — 2026-08-04

This update includes miscellaneous performance improvements and bug fixes.

### 9.28.0 — 2026-06-11

This update includes 11.7.2 MyChart libraries.

### 9.25.0 — 2026-01-06

This update includes miscellaneous performance improvements and bug fixes.

### 9.24.0 — 2025-10-21

This update includes miscellaneous performance improvements and bug fixes.

### 9.23.8 — 2025-08-06

This update includes miscellaneous performance improvements and bug fixes.

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## More apps by UT Southwestern Medical Center

- [UTSW Radiology App](https://appshunter.io/ios/app/utsw-radiology-app/id1167047691)
- [UTSW Cancer Clinical Trials](https://appshunter.io/ios/app/utsw-cancer-clinical-trials/id1462804995)
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- [Diuretic Tuner](https://appshunter.io/ios/app/diuretic-tuner/id1599585753)

All apps by UT Southwestern Medical Center: https://appshunter.io/developer/1456657592

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*