# UTSWMyCare — user reviews > 146 indexed App Store user reviews of UTSWMyCare by UT Southwestern Medical Center, rated 4.80/5 from 14,677 ratings. - Source: https://appshunter.io/ios/app/utswmycare/id1573621110/reviews - App overview in markdown: https://appshunter.io/ios/app/utswmycare/id1573621110.md - Rating breakdown: 5★ 13,074 · 4★ 924 · 3★ 301 · 2★ 110 · 1★ 268 ## What do users think of UTSWMyCare? Overall sentiment: positive **Pros** - 👍 User-friendly app - 🚀 Easy access to medical information - 💡 Convenient communication with doctors - 👍 Organized and efficient - 👍 Helpful for managing health - 👍 Great customer service **Cons** - 🐛 App resets on opening - 🐛 Login issues with Face ID and password - 🐛 Inconsistent updates on appointments - 🐛 Difficulty editing incorrect information **Commonly reported bugs** - Messages not opening correctly - Incorrect information displayed - Delayed response to user messages **Most requested features** - Option to save/remember password - Ability to directly contact nurses - Improved syncing of appointment updates ## Newest reviews (15 of 146) ### 2/5 — I’m frustrated *2026-07-13, version 9.28.0* I don’t like having to go through another step to get to My Chart. Plus I can’t change my login (it’s not correct) or my password (it’s been changed and it won’t recognize the new one) Grrrr ### 3/5 — Unstable app *2026-07-06, version 9.28.0* I really like the app, but today it’s not working well for me. I’m in the middle of writing my current medications and diet, and the app shuts down before I can submit it. It’s a bit frustrating, so the developers need to do an update. My phone is updated, so it doesn’t seem to be the problem. ### 3/5 — Average *2026-06-24, version 9.28.0* The app is ok. Communication could be better. ### 5/5 — Professional *2026-06-22, version 9.28.0* Impressed w UTSW. Organized, professional, helpful, friendly. ### 5/5 — Terrific Efficient App! *2026-06-22, version 9.28.0* I’ve had many, many appts at UTSW during the past almost nine years. Being able to keep track of them and to see test results so promptly is great! It’s also great to send/receive messages so easily. In my opinion it’s a win-win app for all involved! Thanks! ### 5/5 — Dr Myers *2026-06-19, version 9.28.0* Most professional,caring,compassionate doctor I have ever met!! Thank you so much for saving my life!! ### 4/5 — Needs more information *2026-06-17, version 9.28.0* Pretty easy to navigate but as a patient, it would be helpful to have more information when given test results. Not everyone knows medical acronyms etc ### 5/5 — Confident at All Times *2026-06-06, version 9.25.0* I can send a message to my doctor and feel confident that I will receive an answer from them. ### 5/5 — Awesome *2026-06-02, version 9.25.0* I’ve been coming here for a few years now & I love it. Everyone is very professional, it is very clean. They get you in & out. The techs know exactly what they’re doing & they are very careful with the way they handle you. ### 5/5 — UTSW app *2026-05-31, version 9.25.0* A good app to avoid human interaction. ### 5/5 — My Care app *2026-05-28, version 9.25.0* This app is very helpful to stay on top of your appointments & keep in touch w doctors, & their assistants. Thank u for this provision. It makes things easier. ### 5/5 — My UTSW ONCOLOGY TEAM *2026-05-25, version 9.25.0* I am and will forever be grateful to my team through my ILC Journey and continued monitoring going forward. They are the absolute best! ### 5/5 — Dr Paul Broker *2026-05-20, version 9.25.0* Dr. Broker is my primary care doctor. He is a very good doctor. He do not mind answering all of my questions. He’s very tentative and understanding his staff is the best medical staff that I have encountered. They are very polite very professional very caring and very concerned as well as Dr. Broker I wish we had more like him. He is very thorough. He really cares for his patience and does the best to my knowledge to try and help and with that is very good I trust him ### 2/5 — Confused *2026-05-08, version 9.25.0* I don’t understand the app and how to read the stuff you guys post. ### 5/5 — I love UTSW *2026-05-03, version 9.25.0* Professional, Interested in your care, and stays on top of new research findings. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sign in *2026-07-31, version 9.28.0* It never accepts my password, it won’t recognize my face, it is not user friendly. I have a new iPhone so it’s not my phone and our internet is sound. You sign page is not very reliant on the phone. The only way I can get my messages from my doctors without trying for 20-30 minutes is to go on my laptop and that is very inconvenient! ### 1/5 — Buggy. Frustrating. Malpractice by their IT department. *2026-07-31, version 9.28.0* Crashes every time i click the back button to try to get to the home screen. App must then be closed and sign in completed again. EVERY TIME. MyChart implementations from Texas Health and Methodist work fine. ### 1/5 — Frustrated *2026-07-20, version 9.28.0* I’m almost pulling my hair out trying to login. There is a confusion between my care UTSW and my chart with Baylor University Medical Center. Can someone please straighten it out so that I don’t have to choose any longer? I do not have a doctor at Baylor and I don’t want to Baylor as a choice when I login. No matter what I choose it takes me to Baylor. I am trying to get the messages. I exchanged with Dr Lee and also the review/report of my bone density test. It is not showing it leaves me at the wrong institution. ### 1/5 — Requires You to Upgrade phone iOS software first *2026-07-09, version 9.13.2* I was using this app and loved it, but now it won’t work anymore and is forcing an upgrade to a new version of the app that will only work on the very latest iOS software which will only work on newer phones - it all requires buying a new phone - ridiculous racket. ### 1/5 — Appointment *2026-05-14, version 9.25.0* I got a text saying to check in for my appointment, and there’s no place to do that. ### 1/5 — Unkept looks like she needs a bath *2026-04-09, version 9.25.0* Very arrogant Rude treatment for test I have already done her way or the highway nurse assistant should be the doctor made me laugh and so ease I am not one of her welfare recipients and I think she was offended by how well I was dressed never will I go to her I reported her to my doctor! ### 1/5 — Check in *2025-12-08, version 9.24.0* HORRENDOUS…. Repeat lock ups on payment page ### 1/5 — Responses from Doctors *2025-12-03, version 9.24.0* Sending messages appears to be a waste of time. Lately all I get are excuses from the admin staff and requests to be patient. ### 1/5 — Website Review *2025-11-08, version 9.24.0* UTSW’s website has become less visible to view test results because data has been deleted or is not reachable. Whoever has redesigned this new website doesn’t realize the importance it is to be able to follow test ing over a long period of time. Personally, I observe and analyze trends in my health. It is important for an individual to understand his or her health and tests in order to ask informed questions when visiting with doctors. ### 1/5 — White screen *2025-10-29, version 9.24.0* It stoped working. It gives white screen and nothing else. ## Most praised reviews (10 highest-rated) ### 5/5 — Dr. Seema Rao *2026-08-13, version 9.29.0* Best Dr. of UTSW ### 5/5 — Easy to use app *2026-08-11, version 9.29.0* Provides up to date information in an understandable manner ### 5/5 — Not a tech person *2026-08-04, version 9.28.0* It took me a little bit to learn to use the app but I have found that it is easier than most health related apps and portals. Also, if I had a question, there’s someone who helps you and they were patient. ### 5/5 — Patient *2026-07-30, version 9.28.0* Excellent service in all areas👍👍👍👍👍 ### 5/5 — Extremely Happy *2026-07-16, version 9.28.0* Just finished the appointment with Dr. Kirkwood and the staff at Uchi Southwestern and I cannot tell you how ecstatic I am with the results and the active plan in the next three months. I cannot say enough good about Dr. Kirkwood and the staff. ### 5/5 — Marian Adams *2026-07-13, version 9.28.0* Thankful for her assistance in helping with financial issue with billing. She was so helpful, supportive, and resourceful. ### 5/5 — My Care app *2026-07-10, version 9.28.0* This app is very helpful to stay on top of your appointments & keep in touch w doctors, & their assistants. Thank u for this provision. It makes things easier. I appreciate having it. ### 5/5 — Care and Appts *2026-07-08, version 9.28.0* Dr Tran & her staff are is super amazing! They respond to calls promptly, get prescriptions in quickly and provide the absolute superior care. She doesn’t rush me and takes the time to answer all my questions and covers every detail of my care. ### 5/5 — Drs and hospital admission *2026-06-29, version 9.28.0* From the very beginning we were scared coming to Dallas. We are beyond pleased with the care that my husband Enrique Perez has received starting with Dr Truelson and Dr Gordon and their staff. Everyone so nice, caring and very knowledgeable. Then as the days approached for surgery and we arrived at UT Southwestern William Clemens Hospital was so friendly and made us feel at home starting with Lab technician at admissions, nurses in ICU on 2nd floor and nurses on 6th floor have given my husband the best care. We couldn’t have asked for better healthcare than this and we are very grateful to each one of you who took care of him. Tk you for the gentleman in the CATT team who sat next to me and assured me it was going to be ok when I had a meltdown when my husband had a setback and had to have a procedure. I’m forever grateful and happy that we came here. Thank you! ### 5/5 — Dr.Tran *2026-06-24, version 9.28.0* Here’s a polished review you can use: Dr. Tran is AMAZING! She truly listens to your concerns and takes the time to find the best possible solution for your care. She explains medical terms in a way that is easy to understand, making sure you feel informed and comfortable every step of the way. I’ve never felt more comfortable or confident in my choice of healthcare provider. Dr. Tran is compassionate, knowledgeable, and genuinely cares about her patients. I always leave feeling heard, supported, and positive about my treatment plan. I absolutely love it there and highly recommend Dr. Tran to anyone looking for exceptional care! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*