# UWM InTouch — user reviews > 58 indexed App Store user reviews of UWM InTouch by UWM, rated 3.80/5 from 178 ratings. - Source: https://appshunter.io/ios/app/uwm-intouch/id796646444/reviews - App overview in markdown: https://appshunter.io/ios/app/uwm-intouch/id796646444.md - Rating breakdown: 5★ 106 · 4★ 16 · 3★ 7 · 2★ 4 · 1★ 45 ## What do users think of UWM InTouch? Overall sentiment: mixed **Pros** - 👍 All-in-one mortgage professional tool - 🚀 Efficient loan management and tracking - 💡 Innovative features and continuous improvement - 👍 Access to files anytime, anywhere - 👍 Streamlines workflow for brokers - 👍 Saves loans and allows for work-life balance - 👍 Faster market analysis - 👍 Good relationship and support from UWM - 👍 Great tool for brokers to check pipeline - 👍 Upload conditions from phone - 👍 Notifications for loan status and lock expiry - 👍 Portable pipeline freedom - 👍 Easy to use and efficient - 👍 Siri integration for loan status checks - 👍 Game changer for doing business - 👍 New design, easy to use - 👍 Connect with loan associates easily - 👍 Comprehensive functionality - 👍 Ability to lock loans from mobile - 👍 Supports brokers' needs **Cons** - 😞 Not for homeowners/customers - 🐛 CR does not work - 🐛 App doesn't work for some users - 🐛 Login issues (password errors, not saving logins) - 🐛 App crashes - 🐛 Inconsistent performance across devices (iOS vs Android) - 🐛 Document viewing errors (pulls up wrong document) - 🐛 Cannot change fees in app - 🐛 Mobile website is slow and choppy - 🐛 User ID and password issues - 🐛 App is worthless for viewing customer accounts - 🐛 Misleading app description - 🐛 Not user-friendly for consumers - 🐛 Website needs update for payment date selection - 🐛 Backward technology compared to competitors - 🐛 No support for homeowners - 🐛 Frustrating user experience - 🐛 App is not functional on mobile - 🐛 Cannot log in after multiple updates - 🐛 Incorrect username or password errors **Commonly reported bugs** - CR does not work - App doesn't find account - App keeps crashing - App always logs you out - App never saves logins - Cannot login to the app - Incorrect password error - User ID and password not accepted - App pulls up wrong documents - Cannot log in after multiple updates - Login issues (incorrect username/password) - App not working on iOS - App not working on mobile devices - Mobile website is slow and choppy - Cannot access information without a computer **Most requested features** - App for homeowners/customers - Customer-facing app for payments and loan activity - Ability to manage mortgage payments - Ability to schedule loan payments - User-friendly interface for consumers - Update mobile website for user-friendliness - Integrate customer option into the app - Facial recognition login - Allow selection of payment withdrawal date - Change fees in the app - Fix document viewing errors ## Newest reviews (10 of 58) ### 3/5 — CR does not work *2021-12-17, version 2.39.1* Always says something is wrong and when I hit retry it still doesn’t work. ### 3/5 — So close.... *2021-08-13, version 2.28.0* Love this app for a couple practical reasons: 1. Get notified when a loan changes status 2. Get notified when a lock is expiring 3. Upload conditions from my phone What it doesn’t do well - wish I could do in the app: 1. Change fees - feels like a simple feature we should have 2. View documents - if you try to view a doc, it pulls up an entirely different document. I selected the insurance policy, but it pulled up the credit report. Super weird Other than that, it’s good for what it does well. And for those reasons, if you’re a broker, download the app ### 1/5 — App needed for homeowners, or at least FIX YOUR MOBILE WEBSITE *2021-06-03, version 2.23.0* Inexcusable that there is no app to be able to manage your mortgage account, and even more inexcusable that the website is completely non functional on mobile - just spent an hour trying to click non functional buttons to enroll in auto pay and fix incorrect contact info only to find that there’s also no app. Make an app, or at least fix the website please. ### 1/5 — Not for customers?! *2021-04-16, version 2.21.0* Many customers have asked one that is customer facing, and the response is ridiculous language like: “it is something that we will take under advisement to look into implementing”—speak in English, not gobbledygook, and add an app for customers. ### 1/5 — This app does not work *2021-03-06, version 2.18.0* I can’t begin to tell you the issues I have not only with their app but their website. It NEVER takes my user ID and password even though it is saved in my phone and I haven’t changed it. I have a new loan with them and it’s already been three months and I wish they would hurry and sell off my loan already. Sell me back to PennyMac - at least their app worked! ### 1/5 — MAKE. AN. APP. FOR. HOMEOWNERS. *2021-02-01, version 2.16.1* please - everyone who has UWM as a loan provider wants an app. ### 2/5 — Not for homeowners *2021-01-06, version 2.14.0* If they could be more specific on the description would be great. I even called the customer service to identify my login. The rep did not realize this is not for home owner neither. I’m glad that I read other’s comments. ### 1/5 — WORST App EVER !! *2020-12-28, version 2.13.0* I’ve been trying to login to this app for the last SIX months. I have written emails, I’ve changed passwords, I’ve done everything I’m supposed to do, yet, still I am NOT able to access any of my information from this app! I would not EVER recommend using this app if you want your information. Just go to the website and MAYBE you’ll get lucky...just don’t try to access the site with your phone; you have to use a computer! ### 1/5 — No homeowner app *2020-12-26, version 2.13.0* There is no app for homeowners to be able to check on their loans. It’s great you help people who sell your product but not all the people that have it and continue to pay for salaries. ### 1/5 — Can’t use it to pay mortgage. Not for customers. *2020-11-11, version 2.7.0* How about a customer facing app so we can check on and pay our mortgage? ## Most critical reviews (10 lowest-rated) ### 1/5 — So bad *2022-07-09, version 2.52.0* This company and app are so horrible ### 1/5 — App doesn’t work *2021-12-03, version 2.38.1* I tried many times, I download in my phone but doesn’t find my account in the app, only on my computer. ### 1/5 — Not for homeowners *2021-11-18, version 2.35.0* So dissatisfied and disappointed! PLEASE UPDATE THIS APP SO WE CAN MANAGE AS WELL OUR MORTGAGE PAYMENT THANKS! ### 1/5 — Are you focused on only receiving the $$$? *2021-11-10, version 2.35.0* Where is the app for customers? ### 1/5 — No support for homeowners *2021-09-24, version 2.31.1* Just need to echo every other 1-star rating. You should have an App for homeowners. It’s ridiculous that you do not. ### 1/5 — No App for customers *2021-09-20, version 2.30.0* I just refinanced my house and UWM purchased our loan. I am very, no, I’m extremely surprised that UWM does not have an app that their customers can use to make payments and review loan activity. It’s bizarre that in this day and age a financial institution wouldn’t have something so basic. It’s like buying a 2021 Ford Explorer and discovering that it doesn’t have Bluetooth. That is a standard feature for all new cars. 10 years ago it wouldn’t be a surprise, but today it would blow my mind. That’s sort of the same thing here just in a different context. ### 1/5 — Brokers > homeowner customers? *2021-09-07, version 2.29.0* So UWM gets this all backwards. They made this app for brokers, not homeowners, who, by the way, are the REAL CUSTOMERS! Frustrated, disappointed, and downright angry comments throughout the reviews due to this simple reason. It’s 2021 and literally every other major financial institution has an app for their customers. Get with the program UWM, or lose more customers the longer this drags out. ### 1/5 — Please clarify in the name this is NOT for house mortgages *2021-08-28, version 2.29.0* UWM needs an app to pay your mortgage with. I thought this was the app but it’s not. It’s just for brokers. ### 1/5 — UWM is great. The App is still not. *2021-08-20, version 2.28.0* I don’t understand how a large company can’t hire the right app engineer. The app keeps crashing, always logs you out and never saves your logins. And for the past month stop letting me login in to the app. Saying I have the wrong password. When it’s the exact password I use to login on my PC. ### 1/5 — Trouble logging in *2021-07-28, version 2.27.0* Just set my account up on the website. Got the app and tried to login. Won’t let me. Says i have to reset the password I just made 2 min ago and am writing it down correctly. Guess I just use the website on my laptop. Lame ## Most praised reviews (10 highest-rated) ### 5/5 — Complete Loan Control in single App *2026-03-27, version 2.130* The loan management on this app is unmatched. I can search for specific loans, sort by status, and even lock floating loans. Being able to track the entire closing process through the UClose dashboard, giving borrowers a much smoother experience. ### 5/5 — Amazing! *2024-11-18, version 2.105.0* The people that have created this app do a marvelous job of fixing bugs that arise and continue to innovate and provide new features. Props to the UWM workers that made this! ### 5/5 — This App Rocks *2024-09-18, version 2.102.0* This all-inclusive app is for mortgage professionals only. It offers all I could need all in one place. I can do a market analysis faster than a realtor. Check my loans, make changes, train. Perfection. ### 5/5 — Mr *2023-12-14, version 2.84* I have 2020 till today good relationship with Uwm they support for all my requests and services is fine lending according to market Conditions Thanks I can send more customers to they business in future Thank you ### 5/5 — Best lender, best tech….imagine that! *2022-12-24, version 2.66.1* Great tool for a broker with access to their files at all times! ### 5/5 — Amazing tool *2022-08-24, version 2.56.0* I have been processing my loans through the app, I am a mortgage processor and this app saved my loans a number of times. There were times that I had to be out , because I have a life and since I have UWM loans and I have this app I was still able to have a life. I process while my partner is driving and while I’m at the beach. This is amazing! I am glad UWM made this tool! ### 5/5 — This app is mortgage brokers, not borrowers *2022-02-11, version 2.41.3* All the bad reviews you see here are from customers who obviously don’t read before they post bad comments. This app is for Mortgage Broker partners, not borrowers. Now on to the review as broker partner. This app is fantastic. I’m partnered with other lenders and this app makes it extremely easy to price out a loan, get status, check your pipeline, and more. Really smooth. I’m very happy with it. ### 5/5 — Portable Pipeline Freedom *2020-12-19, version 2.13.0* Not being tied to a computer opens up so much time for personal growth at work and home. ### 5/5 — AOP *2020-12-05, version 2.11.0* Have been using this app since I started at EmortgageCapital, it has been a great way to check on my loans when I’m not able to be in front of a computer. With every update it just seems to get better. ### 5/5 — Amazing! *2020-12-04, version 2.10.0* This app is a game changer for my current work flow --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-29.*