# V-Thru — user reviews > 89 indexed App Store user reviews of V by V-Thru Technologies, rated 4.90/5 from 9,955 ratings. - Source: https://appshunter.io/ios/app/v-thru/id1502256379/reviews - App overview in markdown: https://appshunter.io/ios/app/v-thru/id1502256379.md - Rating breakdown: 5★ 9,317 · 4★ 385 · 3★ 86 · 2★ 26 · 1★ 141 ## What do users think of V? Overall sentiment: positive **Pros** - 🚀 Fast and convenient - 👍 User-friendly - ⏱️ Time-saving - 💡 Great concept - 🥰 Enjoyable experience **Cons** - 🚨 New layout is trash - 🕰️ Long wait times - 💰 Extra fees - 🔍 Poor customer service - 🤔 Unreliable payment gateway **Commonly reported bugs** - Orders not received by restaurants - App freezing during payment - Inaccurate arrival time notifications **Most requested features** - Add walk-thru option for all restaurants - Expand to more locations - Improve communication with restaurants ## Newest reviews (10 of 89) ### 3/5 — Wallet credit *2026-06-03* I would like to have the option to use all my Wallet credit on one order ### 4/5 — Pick late *2026-05-27, version 2.0.18* Thank u ### 5/5 — تطبيق خيال يختصر وقت *2025-09-18, version 1.21.53* ياليت يحلوون مسألة كثرة الـupdate ### 5/5 — Direct Messages *2025-08-24, version 1.21.48* يعطيكم العافيه نتمنى منكم اضافة علامة الصح الواحد والصح الثاني واشعار قراءة الرساله في الرسائل الخاصه Direct Messages ### 5/5 — ١٠/١٠ *2025-08-01, version 1.21.38* الابكليشن خدمته سريعه و خدمه العملا ممتازه ### 5/5 — Cash option *2025-03-24* Please add a cash option ### 5/5 — Coffee bean *2025-02-18, version 1.20.73* For the first time I ordered for V-Thru ### 4/5 — New Layout is Trash *2024-12-03* The New Layout is Absolutely Trash! Everything else is wonderful. Tbh it is my favorite app to use when looking for something to eat. ### 5/5 — Lovely *2024-11-07, version 1.20.20* Amazing ### 1/5 — Requiring in-app update to allow use *2024-08-30, version 1.20.9* Very shady activity. Will push an update from the app itself and not through Apple? Very weird and not trust worthy. Deleting the app now. ## Most critical reviews (10 lowest-rated) ### 1/5 — تغير للأسوء *2026-08-16, version 2.0.21* للأسف تغير للأسوء و مو مهتمين بالتطبيق ومايطورون ونكتبلهم بكل مكان صاير مايعجبهم الملاحظات + نقاط الاستلام من السياره في مجمع الاندلس ما يبين معانا ولا مع المطاعم انه السياره وصلت .. نقاط الاستلام عشوائيه واحيانا الشرطه يخلونا نحرك لأن مافيه لافته تدل على نقطة الاستلام … ان شاءالله يطلع واحد يسوي تطبيق احسن منهم ويهتم فيه ### 1/5 — خدمه سيئه *2026-07-30, version 2.0.20* خدمه سيئه كللل مره اطلب و يصير تاخير ولا مره طلبت و وصل بالوقت و مافي ردود سريعه و كل اللي يسوونه انهم يعتذرون مافي تعويض لاي شي للاسف ### 1/5 — They changed! In a bad way *2026-07-01* Bad customer service, 0 respect, deleting ur account without your permission and told you to make a new one , when you make a new one you wouldn’t be able to join the clubs again, they will ask you to send an email & never replied or care, this is was my favorite app for a long time but after what they’ve done I’d like to find a new app more respectful & helpful ### 1/5 — Worst service. *2026-03-31, version 2.0.16* You will not get contacted about a problem and there is no way to contact the branch directly. You will be forced to call the restaurant call centre. I drove to the restaurant only to get told that the order could not get done. ### 1/5 — 😒 *2026-03-15, version 2.0.16* The worst app and customer service ever ### 1/5 — … *2026-02-01, version 2.0.14* Before It’s was one of the best app but now they need to improve the app and make it better ### 1/5 — Mr Abdulrahman from V Thru *2025-12-01, version 2.0* I used to love VThru… until the owner Abdulrahman personally called me to say their employee refunded me 1.5 KWD too much and demanded I pay it back. I actually sent the money and that was the last time I ever used this app. How do you call a loyal customer over your staff’s mistake and make me accountable? If 1.5 KWD is the price you’re willing to lose a long-time customer over, congratulations you got your return. Never using VThru again. ### 1/5 — BAD CUSTOMER SERVICE *2025-11-09, version 1.21.70* There was either a glitch or an issue with the order. I was charged and ordered to have it delivered to my office. I did not receive my order. Went directly to the restaurant and it was there for one hour and cold. Thr customer service person “ Mohammed “ said you ordered a non hot sandwich WOW LOL ### 1/5 — Customer service does not respond *2025-05-13, version 1.20.94* Only pay in cash when ordering so that when there is an issue with your order you don’t worry about the refund, customer support does not reply to emails and does not care. ### 1/5 — فاشل *2024-10-17, version 1.20.20* تطبيق فاشل و حرامية انتبهوا منهم سرقوا فلوسي و ما رجعوها الى الان و كل ما ارسلهم يسوونلي حظر ## Most praised reviews (10 highest-rated) ### 5/5 — My Go-to App for food ordering! *2026-08-04* I save time and get my food fresh every time ! Can’t do without it now. Keep up the great work! ### 5/5 — Pick *2026-07-25, version 2.0.19* Good ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2026-06-27, version 2.0.18* ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Good *2026-06-10, version 2.0.18* Nice ### 5/5 — احلى خدمه فيج ياكويت *2026-06-04, version 2.0.18* احلى خدمه فيج ياكويت ### 5/5 — 🤗 جميل *2026-05-25, version 2.0.18* تطبيق ناجح و رائع ### 5/5 — ممتاز *2026-01-19, version 2.0.6* جدا ### 5/5 — Amazing *2026-01-03, version 2.0.6* Amazing 👍🏻 ### 5/5 — حبيت الابلكيشن *2025-10-14, version 1.21.53* قوي 💗 ### 5/5 — Staff is 10/10 *2025-09-28, version 1.21.53* Thanks for being smily --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*