# VA Desert Pacific Mobile — user reviews > 18 indexed App Store user reviews of VA Desert Pacific Mobile by V A DESERT PACIFIC FEDERAL CREDIT UNION, rated 4.80/5 from 813 ratings. - Source: https://appshunter.io/ios/app/va-desert-pacific-mobile/id1277175673/reviews - App overview in markdown: https://appshunter.io/ios/app/va-desert-pacific-mobile/id1277175673.md - Rating breakdown: 5★ 739 · 4★ 44 · 3★ 13 · 2★ 2 · 1★ 15 ## What do users think of VA Desert Pacific Mobile? Overall sentiment: positive **Pros** - 👍 User-friendly interface with recent improvements - 💳 Zelle integration for money transfers - 📱 Easy mobile check deposits - 💬 Convenient in-app messaging with staff - 🔄 Simple fund transfers between accounts - ⏰ Account activity monitoring and alerts - 🏦 Excellent customer service and personal touch - 🚀 Quick and efficient transactions - 📊 Easy account review and document access - 🌐 Multiple ATM locations without fees **Cons** - 🐛 App frequently locks users out - 🔐 Password reset requires email to credit union - ❌ Cannot view credit card transactions in app - 👤 Cannot see username or related email in settings - ⏳ External transfers take days or weeks to process - 📞 Limited customer service hours - ⏱️ Inconsistent and inconvenient branch hours - 🔄 Biometric authentication (Face ID/fingerprint) not working - 🔍 Zelle feature difficult to locate or access - 💳 Reward points not visible in app **Commonly reported bugs** - App locks users out with nonfunctional password input - Face ID and fingerprint authentication not recognized - Zelle feature not working or difficult to access - Credit card tab shows 'no transactions' incorrectly - External transfer processing delays - ATM card delivery delays **Most requested features** - Display credit card transactions within app - Show reward points in app - Immediate password reset capability - Improved settings and profile management - Better Zelle feature visibility and accessibility - Extended customer service hours - More consistent branch operating hours ## Newest reviews (3 of 18) ### 5/5 — Love VADPFCU *2021-08-03* I’ve been banking with the credit union for many years and the addition of features on this app has been great! Transfers and other activities are very simple and documents readily available. ### 5/5 — Functions *2020-07-08* *update 7/8/2020* I gave the app a 2 star rating two years ago. It was NOT user friendly outside of checking your balance. I can say now that the app is very user friendly. The makeover is great. I can do everything I need to do and even check my credit card info and password info from the app. This was a big deal for me and they have addressed it. Even the aesthetics are better. The settings functions and lack of credit card information keep this app from being a higher rated app. You can’t see your user name or related email and you can’t see any of your credit card transactions. I dont know if has anything to do with the new website, which isn’t much better. You can’t even reset your own password immediately. An email has to go to the credit union and wait. Not very user friendly for certain functions. **Developer response:** Thank you so much for the feedback. We have now made it possible to view Credit Card transactions within the same app. Additionally, you can reset your own password and perform other functions on your own. ### 5/5 — Loyal member since 2011 *2020-05-30* Simply Awesome **Developer response:** Thank you so much for the feedback. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sometimes it works *2024-12-26* Barely functional, unreliable, limited user support ### 1/5 — Terrible Organization! *2022-10-12* Mobile App is unusable. Constantly locks user out of app for nonfunctional password input. Face ID and fingerprint ID also not recognized by app. 800 customer service number offers only limited hours. Local branch hours are inconsistent & inconvenient. When a human is finally reach, service representatives repeatedly ask for account number, membership number, birthdate and SSN thus dehumanizing you into a worthless account holder. And if a human does ask for your preserver name, he or she will immediately forget it and ask you for your membership number AGAIN. AVOID DOING BUSINESS WITH this organization. ### 1/5 — Where is ZELLE ??? *2022-06-16* Is there Zelle? I can’t find it. ### 3/5 — Credit Card Transactions *2018-05-18* I like this app. It is simple to use but wish the credit card tab would show my transactions instead it says “no transactions” and the reward points should be included in this app as well instead of logging into another account to see them. Other than that, app is okay I guess. **Developer response:** Thank you so much for the feedback! You will be happy to know that we have made it possible to view all Credit Card activity in one single location now. ### 4/5 — Terrible app *2024-03-11* Zelle doesn’t work,I’ve been trying to log on for weeks to get it work. Also, making external transfers ….processing insane stalls couple days or may be weeks to confirm your bank. Very disappointed because I was presented with positive expectations that I even got my payrolls directly deposited to this bank, now I can’t even withdraw anything going on 3rd week waiting on my ATM card. ### 5/5 — Customer service *2026-05-13* Wonder customer service ### 5/5 — Function *2026-03-25* *update* 3/25/26. The app has gotten 100x better! You almost never have to go into the branch to Mae transactions, ask questions and adding Zelle was a game changer *update 7/8/2020* I gave the app a 2 star rating two years ago. It was NOT user friendly outside of checking your balance. I can say now that the app is very user friendly. The makeover is great. I can do everything I need to do and even check my credit card info and password info from the app. This was a big deal for me and they have addressed it. Even the aesthetics are better. The settings functions and lack of credit card information keep this app from being a higher rated app. You can’t see your user name or related email and you can’t see any of your credit card transactions. I dont know if has anything to do with the new website, which isn’t much better. You can’t even reset your own password immediately. An email has to go to the credit union and wait. Not very user friendly for certain functions. **Developer response:** Thank you so much for the feedback. We have now made it possible to view Credit Card transactions within the same app. Additionally, you can reset your own password and perform other functions on your own. ### 5/5 — Convenient *2026-03-23* I love my Credit Union. I’ve been a customer for 40 years and I will not go anywhere else. The location is convenient and I can go to many atms without extra fees. I feel important whenever I have to speak with someone. I feel like I have my own ‘personal’ banker. I have purchased several vehicles, received home improvements loans and personal loans. They are always prompt, efficient and knowledgeable. Thank you. ### 5/5 — Simply simple *2026-01-15* I enjoy using this app, great for check account activities, bill payments and communication with staff. ### 5/5 — The Best Bank *2025-06-25* I love banking with VA Desert Pacific ## Most praised reviews (5 highest-rated) ### 5/5 — Happy customer *2024-12-04* The app is easy and convenient. It’s easy for me to communicate with the bank through messages and make transfer throughout my multiple accounts. ### 5/5 — The Best Credit Union Ever! *2024-12-04* We have been with VADPFCU for over a decade. The customer service and personal touch through all our banking needs has been nothing less than exceptional. In this day and age, it is a blessing to have a financial institution you can trust! ### 5/5 — Alerts *2024-11-22* Good service all the time. Thanks for always for the alerts ### 5/5 — Great app *2023-11-25* This app is very easy to use, very convenient I love it. ### 5/5 — VA App is easy peasy! *2022-01-28* So convenient to review accounts & deposit via VA’s app. Will be exploring it more! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*