# VA ME & Wayfinding — user reviews > 69 indexed App Store user reviews of VA ME & Wayfinding by US Department of Veterans Affairs (VA), rated 3.55/5 from 202 ratings. - Source: https://appshunter.io/ios/app/va-me-and-wayfinding/id1547298644/reviews - App overview in markdown: https://appshunter.io/ios/app/va-me-and-wayfinding/id1547298644.md - Rating breakdown: 5★ 107 · 4★ 16 · 3★ 13 · 2★ 14 · 1★ 52 ## What do users think of VA ME & Wayfinding? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Helpful for wayfinding - 👍 Good for accessing VA information - 👍 Useful for travel claims - 👍 Improvements made the app wonderful - 👍 Great for veterans familiar with technology - 👍 Easy to use on mobile - 👍 Inside hospital navigation handy - 👍 Good overall map of facilities - 👍 Simple to navigate travel claims portal - 👍 Works great - 👍 Very helpful app **Cons** - 🐛 Confusing and poorly made - 🐛 No location on West Coast - 🐛 Cannot connect to BTSSS - 🐛 Poorly designed login - 🐛 Instant timeout on login - 🐛 Inadequate, cannot log in properly - 🐛 Unusable, harder than taxes - 🐛 Slow travel pay - 🐛 Dumpster fire, digital dysfunction - 🐛 Taxpayer-funded inefficiency - 🐛 Not user friendly - 🐛 Hard to edit information - 🐛 Always down - 🐛 Useless, only shows few VA centers - 🐛 Travel claim needs work - 🐛 Very hard to find things - 🐛 Almost useless for travel pay - 🐛 Arizona not listed - 🐛 Freezes a lot - 🐛 Doesn’t get you anywhere - 🐛 Stuck on login page - 🐛 Getting all kinds of unwanted information for travel voucher - 🐛 Difficult, confusing - 🐛 Unable to maneuver - 🐛 No automatic redirection, login loop - 🐛 No way to submit travel request - 🐛 Little difficult to navigate - 🐛 No travel voucher option - 🐛 Took down blind alleys, asked for directions - 🐛 Terrible, cannot get to claim - 🐛 Time waster, too many steps - 🐛 Location finder issues - 🐛 Always down - 🐛 Useless piece of garbage, login issues - 🐛 Unfinished app, missing hospitals - 🐛 Not simple for older people - 🐛 Horrible and unnecessarily complicated - 🐛 Not understanding - 🐛 Slow claim payment process - 🐛 Removing community clinics made it worse - 🐛 Navigation horrible, incorrect location - 🐛 Awful, appointments don't show, travel pay issues **Commonly reported bugs** - Cannot connect to BTSSS, timed out - Login issues with IDMe/Login.gov, instant timeout - App freezes frequently - Travel pay calculates reimbursement incorrectly (half amount) - App gets stuck on login page - App sends user to login to file travel claim, then loops back - No way to submit travel request - App denies VA appointment while at the appointment - Location finder closes out unexpectedly - App says user is not in the building or on a different floor - App shows no results for basic searches like restrooms - App recalculates navigation frequently - App is always down or unavailable - App has login issues, takes a long time to log in - App doesn't show appointments or allow travel pay - App doesn't show My VA clinic **Most requested features** - Standardize on a single login base (Login.gov or IDMe) - Include all major hospitals in every city - Return the app to its original form with CBOC and outpatient clinics - Add a search option for travel vouchers - Allow editing of mileage expense entries - Improve clarity on document uploads for travel reimbursement - Add option to remove paid claims to a file ## Newest reviews (12 of 69) ### 2/5 — Needs work *2025-12-25, version 5.0.1* Unfortunately, I cannot connect to BTSSS in the app. Consistently says it has timed out and will not accept credentials. I’ll go back to using va.gov and the BTSSS direct sites. The hospital view is pretty good, but very small on a phone. Zooming in works, sort of. ### 2/5 — VA ME *2025-12-13, version 5.0.1* Horrible, I can’t even enter with ID me. Instant timeout. ### 2/5 — Review *2025-11-13, version 5.0.1* This app is very inadequate. I can’t log in properly ### 4/5 — VA mobile App *2025-09-19, version 5.0.1* Awesome ### 4/5 — Navigation *2025-09-15, version 5.0.1* Pretty good, with slight delay. ### 2/5 — Not user friendly *2025-09-02, version 5.0.1* Too difficult to login when I can login easier from web page. ### 2/5 — NOT user friendly *2025-09-01* Need modifications to some of the functions within the apps, it’s hard to edit info especially when you are doing mileage expense and if you make a mistake on something, unable to modify it. ### 5/5 — Always down *2025-08-11* Unfortunately this site is always down ### 2/5 — Needs work *2025-07-25, version 5.0.1* Travel claim needs work takes a long time to figure it out and also doesn’t show My VA clinic. ### 5/5 — Travel claim *2025-07-24* Unable to file a travel claim thru the app or the app it sends you to login to try to file a travel claim. Phillip ### 3/5 — New VA App *2025-07-22, version 5.0.1* It’s very hard to find things. Pages move fast but not detailed enough to find stuff. ### 2/5 — Travel pay *2025-07-18* This app is almost useless for travel pay. But this mobile app is now the only option for applying for it. It clearly states the mileage I requested round trip from home to my appt. It also clearly states the amount of reimbursement. But when I pressed ok, the total reimbursement is stated as exactly half of the requested amount… as if the trip was one way only. There is no option for help. ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of time confusing and poorly made *2026-01-06, version 5.0.1* Garbage app and waste of resources as it does the EXACT same thing as the VA app… no wonder I mean look at who’s behind it’s creation ### 1/5 — No Location on West Coast *2025-12-29, version 5.0.1* Only shows a few of the VA hospitals or clinics and most listed are east coast. Only two listed for west coast. One southern Nevada and other eastern Utah. Doesn’t help if you’re in CA, OR, ID or WA ### 1/5 — Poorly designed ligin *2025-12-17, version 5.0.1* The transformation to a secure platform from the actual VA to seemingly more secure options is a failure. They cannot standardize on a single login base. Login.gov or IDMe. Puck just one Uncle Sam. I recommend .gov however obviously you cannot make up your mind and standardize so I have to put up with ID me prompts without a way to choose any other option. Stupid IT manages ### 1/5 — Travel claims *2025-10-29, version 5.0.1* Unusable harder than taxes no AI or real help that’s helpful. ### 1/5 — VA ME App Feedback: A Parody of Government Tech *2025-10-10* VA ME App. Dumpster Fire.🔥 If Kafka designed a mobile app, it would look like this. The VA Health and Benefits app is a masterclass in digital dysfunction—clunky, fragmented, and so riddled with usability failures it feels like a deliberate parody of government tech. Taxpayer-Funded Inefficiency With a budget that could fund a moon landing, this app still can’t deliver basic functionality. The Department of Government Efficiency (DOG) should treat this app like a crime scene. It’s not just inefficient—it’s insulting. Developers: Who Approved This? Whoever greenlit this monstrosity should fired. Veterans deserve better than a glorified error page masquerading as a health portal. The Obvious Solution: MyCharts by Epic. Epic’s MyCharts is already a proven, secure, and user-friendly platform used by leading health systems nationwide. Why reinvent the wheel with a square? Ditch this disaster and transition to MyCharts before more veterans suffer the consequences of digital monstrosity! Even the ‘Give Feedback’ button is a cruel joke. It launches your email client with no recipient address! What a joke. Paul ### 1/5 — Useless ! *2025-08-01, version 5.0.1* This app was a complete waste of time and space on my phone. Only shows about 8 VA centers. ### 1/5 — Arizona not listed *2025-07-17, version 5.0.1* No help for me ### 1/5 — Bugs *2025-07-16, version 5.0.1* This app freezes a lot then you have to start over. I have great internet so that’s not the issue. Please fix it! ### 1/5 — Useless *2025-06-18, version 5.0 (117)* This app doesn’t get you anywhere. ### 1/5 — Poor *2025-06-04, version 4.4* I login and it gets stuck on that page: never lets you past it. ## Most praised reviews (10 highest-rated) ### 5/5 — Way found *2026-01-30* First time using the was very educational and helpful to me I like thanks so much ### 5/5 — Friendly App *2026-01-03* Outstanding application providing access to self-information to be able to go forward and successfully complete the required target. Thank you for a simple and good application. ### 5/5 — Perfect Guide *2025-12-09* This is my first time using the app and it coincided with a first visit to a large VA medical center. Way finding got me to the right spot with no problems at all! ### 5/5 — Directions in building. *2025-11-18, version 5.0.1* Perfect. ### 5/5 — Easy *2025-10-29, version 5.0.1* Great app to file claims ### 5/5 — Vet *2025-10-27, version 5.0.1* Love it ### 5/5 — Travel Pay *2025-10-13, version 5.0.1* Good but slow…..😃😃😃 ### 5/5 — Easy to use *2025-09-13* Easy to use and don’t have to get on a pc ### 5/5 — Patient *2025-08-22* The improvements to the app have made it absolutely wonderful. It is now virtually flawless, and the added audio was a brilliant idea ### 5/5 — Great App *2025-08-15, version 5.0.1* Great App For Veterans That’s Know Technology For Short Way To See Things --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*