# VA Video Connect

> Video conferencing app for Veterans to connect with VA medical providers. (iPhone/iPad app by US Department of Veterans Affairs (VA).)

- Source: https://appshunter.io/ios/app/va-video-connect/id1224250949 (this page in markdown: same URL + `.md`)
- Developer: [US Department of Veterans Affairs (VA)](https://appshunter.io/developer/430646305)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 3.60/5 from 1,458 App Store ratings · 127 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 84 MB
- Languages: English
- Released: 2018-03-12
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/va-video-connect/id1224250949/reviews.md

## What is VA Video Connect?

Requires camera – does not support Apple Watch.
The VA Video Connect (VVC) application provides video conference services to connect Veteran patients with their VA medical providers in multiple platforms. The VVC iOS version enables Veterans and their VA healthcare provider to participate in a virtual medical appointment using Apple mobile devices (iPhone, iPad).

## Key features

- Video conference services
- Connects Veteran patients with VA providers
- Virtual medical appointments
- Supports iPhone and iPad
- Secure video consultations

## Chart rankings

- #165 in Top Free · Medical (US App Store)

## What do users think of VA Video Connect?

Overall sentiment: negative

**Pros**

- 🚀 Works well
- 🚀 Great care
- 🚀 Outstanding
- 🚀 Telehealth from home

**Cons**

- 🐛 Complicated
- 🐛 App not properly integrated into system
- 🐛 No warning and unannounced
- 🐛 App doesn't launch
- 🐛 What an absolute waste of government resources
- 🐛 No longer opens
- 🐛 Absolute garbage
- 🐛 One way connect
- 🐛 Not working for me
- 🐛 Disappointed
- 🐛 App doesn't launch
- 🐛 Typical government site
- 🐛 Unable to use camera/mic
- 🐛 Not as advertised
- 🐛 Finicky App
- 🐛 No video since new iOS
- 🐛 Joining
- 🐛 Horrible UI
- 🐛 Does not work.
- 🐛 Horrid
- 🐛 Does not work iOS 17.6 or 17.7
- 🐛 No MacOS desktop support?
- 🐛 Doesn't work with iPad, ok with iPhone
- 🐛 Still does not work like it should
- 🐛 Does not even open via link
- 🐛 App No Longer Works after 2 iOS Updates
- 🐛 No connection
- 🐛 No video or TX audio. Only RX audio from doctor worked
- 🐛 iPhone issues
- 🐛 A bug is blocking camera and mic access, useless app
- 🐛 Video still doesn't turn on when in a call
- 🐛 Doesn't Work
- 🐛 iPhone Tip use Safari only!
- 🐛 App no longer launches properly
- 🐛 Doesn't load
- 🐛 Junk
- 🐛 Does not work with Apple
- 🐛 No video or TX audio. Only RX audio from doctor worked
- 🐛 Sometimes works
- 🐛 Clicking appt link in email does not launch VVC app on iPhone 14
- 🐛 East for patient buy VA Staff is another issue
- 🐛 No response
- 🐛 Video does not work Apple products
- 🐛 Does not work
- 🐛 Garbage
- 🐛 App doesn't connect from Gmail app
- 🐛 Useless ap
- 🐛 Email link never opens the app
- 🐛 App no longer works
- 🐛 Nope.
- 🐛 Horrible just like the actual VA
- 🐛 Do not use
- 🐛 App is useless
- 🐛 Impossible to use on IOS
- 🐛 Completely unreliable.
- 🐛 Flipped camera orientation

**Commonly reported bugs**

- App doesn't launch from email link
- Camera and microphone access issues
- Compatibility issues with iOS updates
- Inconsistent behavior between devices
- Freezing and crashing

**Most requested features**

- Spotlight control to focus on one participant
- Ability to join by copying and pasting meeting code

## Recent user reviews (10 of 127)

All indexed reviews: https://appshunter.io/ios/app/va-video-connect/id1224250949/reviews.md

### 5/5 — Awesome app

*2026-06-25, version 2.13.9*

Always a pleasure to use so easy

### 5/5 — Future Sucess

*2026-05-07, version 2.13.5*

Praise the Lord! Hopefully The “ USA” Will Succeed in Defeating All Enemies Foreign n Domestic n In Respect for the “ Laws n Lord” Note*~ The newest Computer Technology in Security “ May Keep Us SAFE”😂🇺🇸👍💒☮️🥸🤓

### 5/5 — 2025 it’s good

*2026-03-16, version 2.13.5*

No issues for these last two years. Reliable fast. Even if User Interface is not as modern. It’s usable.

### 1/5 — Annoying app

*2026-03-16, version 2.13.5*

This app is annoying, poorly designed. The audio plays on a loop in the waiting room. Here is no way to pause or mute it

### 1/5 — Catastrophic flaws

*2026-03-03, version 2.13.5*

Need ability to enter URL directly into the app…
Depending on the operating system to handle URLs is NOT satisfactory. Also needs ability to hold contact information for future appointments when the url takes users to the app before the appointed telehealth call time.

### 4/5 — Video Support

*2026-02-17, version 2.12.4*

We lost the video and had to complete the session by phone.  Video session was dropped, and I couldn’t get back into the video session.  The phone session worked out okay.

### 2/5 — Connection

*2026-01-31, version 2.12.4*

Does not work half the time

### 5/5 — Tom Freitas

*2026-01-03, version 2.12.4*

Good

### 5/5 — VA Video Connect

*2026-01-02, version 2.12.4*

As a retired 1st Sergeant S F Diaz, PA, I have continued to receive extensive service from VA across the entire spectrum.

### 1/5 — Complicated

*2025-12-29, version 2.12.4*

I contacted Help prior to appt time.  They checked that i was connected and app was working!  Waited over 45 min and no one connected or otherwise called.

## Frequently asked questions about VA Video Connect

### What is VA Video Connect?

VA Video Connect is an application designed to provide video conference services. It allows Veteran patients to connect with their VA medical providers for virtual medical appointments. This enables remote consultations using compatible Apple mobile devices.

### What devices does VA Video Connect support?

The VVC iOS version specifically enables Veterans and their VA healthcare providers to participate in virtual medical appointments using Apple mobile devices such as iPhones and iPads. It does not support Apple Watch.

### Is VA Video Connect free to use?

Based on the provided information, the application is free to use. There are no mentions of subscription fees, in-app purchases, or advertisements associated with its use.

### How does VA Video Connect help with medical appointments?

This app facilitates virtual medical appointments by providing a secure video conferencing platform. Veterans can connect with their VA healthcare providers remotely, eliminating the need for in-person visits for certain consultations.

## Version history (last 5 releases)

### 2.13.9 — 2026-06-25

Bug Fixes

### 2.13.8 — 2026-05-11

E911 Updates
Bug fixes

### 2.13.5 — 2026-02-19

Appointment Series Updates
Auto-lock and admit all features
UI updates
Bug fixes

### 2.12.4 — 2025-04-24

Allow Hosts to stop screenshare
Bug fixes
E911 updates

### 2.11.2 — 2025-01-14

E911 update
Bug fixes

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## More apps by US Department of Veterans Affairs (VA)

- [PTSD Coach](https://appshunter.io/ios/app/ptsd-coach/id430646302)
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All apps by US Department of Veterans Affairs (VA): https://appshunter.io/developer/430646305

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*