# Vacasa Homeowner — user reviews > 85 indexed App Store user reviews of Vacasa Homeowner by Vacasa, LLC, rated 4.83/5 from 7,787 ratings. - Source: https://appshunter.io/ios/app/vacasa-homeowner/id1572325511/reviews - App overview in markdown: https://appshunter.io/ios/app/vacasa-homeowner/id1572325511.md - Rating breakdown: 5★ 6,945 · 4★ 498 · 3★ 94 · 2★ 44 · 1★ 118 ## What do users think of Vacasa Homeowner? Overall sentiment: mixed **Pros** - 👍 Easy to use app - 🚀 Convenient for owners - 💡 Helpful homeowner portal - ⭐ Great rental experience - 🏆 Excellent service and communication **Cons** - 🐛 App issues and bugs - 🔍 Lacking key features from previous platform - 💰 Unexpected cost increases - 🤔 Misleading information from staff - 📉 Lower than expected rental income **Commonly reported bugs** - App not fully compatible with iOS devices - Login and navigation issues on certain screens - Notification system not working reliably - Formatting problems with support case submissions **Most requested features** - Add ability to upload maintenance photos and details - Provide housekeeping appointment times and cleaning confirmation - Allow owner stays with self-cleaning option - Improve calendar visibility and notification functionality - Integrate owner payment options and expense reporting ## Newest reviews (16 of 85) ### 4/5 — Updates to home *2026-03-13, version 1.42.1* New kitchen appliances installed. Leather lounge chair added to living room. ### 4/5 — Convenient and clean *2024-09-16, version 1.33.0* This cute place was close to everything and had a view of Lake Padre.. The first floor made getting to the condo easy. The bed was a king and the bathroom was obviously updated. ### 2/5 — Still missing major features from TurnKey’s app *2023-11-09, version 1.24.0* I was a TurnKey customer and when Vacasa bought TurnKey and transitioned to this app we lost key functionality. Vacasa has slowly added a few things like inspection reports and support cases. There is still a lot missing - can’t add comments to open cases or add an attachment. This is a huge pain. I have to email support about an existing case which defeats the purpose of have a issues manager when I have to return to email anyway. - support cases lose white space after being submitted. When I write a case I use paragraphs and lists to be clear. The case text becomes one long sentence which is hard to read. - no cleaning or inspection photos. Cleaning photos were available for a short time and the implementation was poor. It was very slow to scroll through photos. That feature seems to have disappeared. Photo scrolling should have been implemented with asynchronous loading to provide a quick and smooth viewing experience. - visually mark the current day in the calendar view. The current app fades the colored bars for past reservations. The current day is not clear when there are reservation gaps. I also frequently see a bug where the faded bars are wrong . A dot or circle on the current day would be great. ### 5/5 — No better way! *2023-10-27* As a homeowner, and just finding out about Vacasa. The staff has been completely upfront and professional. I would recommend this company to anyone who has a property they want to rent and make extra funds. **Developer response:** Thank you for your review! We look forward to continuing to work together. ### 5/5 — Fantastic app *2023-10-17, version 1.22.0* The Vacasa app is easy to use, well-organized, and seems to have everything I need! ### 3/5 — Not mobile Friendly *2023-10-06, version 1.21.3* Your app is not mobile friendly, when I open the app on my iPad what you see is a 1/4th of the screen, in the center ### 5/5 — Great location with superb roof top amenities *2023-09-27, version 1.21.2* Love the restaurant upstairs and close by Very quiet close to beach ### 5/5 — Great Home! *2023-09-08, version 1.21.0* Newly upgrades of floor in the entire home. Clean and fully furnished with everything you need in the kitchen. Amazing view from the firepit. Deers coming around the property a plus for a perfect nature and view getaway! ### 5/5 — Easy to secure our family time *2023-07-26, version 1.19.0* This is the first honor hold we’ve done. It was really easy and I love the app. ### 5/5 — Great service and nicely kept *2023-07-24, version 1.19.0* Thanks for great customer service! ### 5/5 — Guest Donnia *2023-07-11, version 1.18.0* I stayed at unit 1-110, It was an absolute amazing stay, I fished off the dock, I really enjoyed the beach and all the white sand, it was very nice. I am ready to go back again, ### 5/5 — Simple and fast booking *2023-06-17, version 1.17.0* This App is so easy to use. Very intuitive and clearly shows everything you need to know about your booking. ### 2/5 — Owner of Multiple Properties *2023-06-14, version 1.17.0* It ### 5/5 — Stay here *2023-06-02, version 1.17.0* This is a great retreat, comfortable and clean! ### 5/5 — Property *2023-05-10, version 1.15.0* Love this property! Absolutely beautiful ### 5/5 — Vacasa’s account section *2023-05-07, version 1.14.1* I haven’t been able see beyond March 2023 on the statement. It doesn’t seem to be updating. ## Most critical reviews (10 lowest-rated) ### 1/5 — App should do more *2025-11-04, version 1.41.2* All planned inspections and entries into house should appear in app and notices should go to owners in advance ### 1/5 — Let owners change rates at will *2023-10-19, version 1.23.0* We need the ability to change rates instantly. Not being able to do so prevents us from maximizing rates in busy/low inventory times and hinders our ability to manage yield. Waiting 2-3 biz days is egregious. We own the property and must have full autonomy on these matters. ### 1/5 — User friendly response time *2023-10-11, version 1.21.3* Sure would be nice not to have to be on top of financials . You charge for things that should be covered by insurance . I have had to catch everyone and fight to get money owed to us. Making another phone call today . This has been since day one . ### 1/5 — This company is trash *2023-05-10, version 1.15.0* I decided to try Vacassa to simplify my vacation rental and go hands off on managing it myself. Huge mistake. On my own I was making anywhere from $3k-$7k a month. I haven’t made a single cent with vacasa. Now that they have allowed my 3rd scheduled guest with Vacassa to cancel after the stay begun with $0 financial compensation, my house had been unavailable for myself or anyone to use the last month in a half as these vacasa booking that turn out to be nothing. Not sure what king of scam they have going but beware. ### 1/5 — Owner *2023-04-06, version 1.13.0* Terrible company to work with as a home owner. ### 1/5 — Getting 403 Forbidden Error *2023-03-02, version 1.12.0* I updated the app yesterday and I can no longer see any of my rental info. Typical Vacasa crap just like their management of properties. ### 1/5 — Vacasa is a scam *2022-11-25, version 1.7.2* Vacasa is a scam ### 1/5 — Lies *2022-11-09, version 1.7.1* I was told cleaning rate would go up a little. Cleaning fee went from 50 to 185. Lie I was told by onboarding person ( Carrie) that I could keep my 150 good reviews from air bnb Not True. Lied to again. I was told I could be onboard in less than two weeks. It was 5 weeks. Lied to again. I was not informed about initial onboarding cleaning fee. Originally 475. I’m still waiting for the 250 refund to my account on that outrageous fee. House was pretty clean just before housekeeping. It was a two hour clean. Corporate estimated that I would make 35 k a year. I’m on track to make 3.5 k a year. One tenth of projected revenue. I was grossing 25 k. I have lost over 5 k compared to last year same time period. I asked what owner cleaning fee was for over a month before I was informed it was 135. It was 50 before. And my cleaner did an even better job than their cleaners did. (. Cleaning was except able except it was triple the previous cost) Any of these factors would have been a deal breaker if Carrie had told me the truth. It is hard to believe that anyone could be that misinformed even on there first day on the job. I can safely assume that she lied on purpose. ( Cameron has told me no lies). I was deceived and I want out of this contract immediately. Please respond ### 1/5 — App won’t let me in *2022-10-27, version 1.7.0* Downloaded new app, to my iPhone, and right off the bat it stated I needed to enable cookies, which makes no sense using an app on my phone. ### 1/5 — LW *2022-07-20, version 1.4.6* App is not fully uploading to iphone app screen. Need to open repeatedly from the app store. ## Most praised reviews (10 highest-rated) ### 5/5 — Vacasa has been very great to work with *2026-05-30, version 1.42.1* Outstanding we are very fortunate to have a great property manager ### 5/5 — Amanda Banta *2026-05-29, version 1.42.1* She is a great property Manager and takes great pride in her job. Very helpful!!! ### 5/5 — Managing member of ownership *2026-02-01, version 1.42.0* The reviews received in the 1 1/2 years of our rental Pompano End house through our relationship with Vacasa has far exceeded our expectations. But the reviews confirm that we are meeting our goals for our guests-cleanliness, comfort, well maintained and adequately stocked furnishings, books, and games and more to meet the needs of all ages for a pleasant experience. Interestingly in the last few months due to high occupancy rates and guests and cleanliness ratings,several rental brokers for vacation home has wanted to represent our home. We believe if “it isn’t broken, don’t fix it. Vacasa is representing our guests and the owners well. Welcome to a wonderful experience on Edisto Beach. ### 5/5 — Early Days *2024-08-26, version 1.30.0* We’ve only been using the app for 2 weeks—so far, so good. But I’d like it better if we could specify the minimum net income we insist upon. Going through a human interface doesn’t seem to be working. ### 5/5 — Visitors *2024-07-04, version 1.30.0* So much fun! Location to Harbour Town is terrific. Quick walk and easy bike ride. Harbour Town pool was great. Beach was close by. SeaLoft was very clean with a fun fun beach vibe! Would definitely book again. ### 5/5 — No Bookings *2024-05-22, version 1.29.2* So far I am not pleased with Vacasa. The first round of photos did not provide any exterior pictures of the home. The home is waterfront and has a pool, neither of which were included in the photos. The home is loaded with amenities; kayaks, pool lounge chairs, beach chairs, coolers, fishing gear, gas grill and cornhole set. These items are in the utility closet and were not photographed either. The lead photo on the listing is a picture of the sofa in the living room and should be an overall exterior view of the property on the water. If I were to click on this property, see these rates and see a picture of a couch, I would move on. This is a premium property and must be portrayed as such by professional photos of the property with the amenities to increase the likelihood of renting. So far, two weeks active and zero bookings. Please escalate my concerns to your upper management and contact me ASAP. ### 5/5 — Satisfied homeowner *2024-02-15, version 1.28.0* Vacasa homeowner app is easy to use, informative and professional. ### 5/5 — Better than I ever expected! *2023-12-27, version 1.26.2* It has been such a pleasure to work with Vacasa. Specifically Lisa Moss and Erica! Our home is rented and everything has been taken care of that needed to be. Thank you from the bottom of my heart. Kym Shepard. ### 5/5 — Home away from home *2023-12-04, version 1.26.0* This condo is cozy and comfortable and you can see the beach from the front door. I love it. ### 5/5 — No better way! *2023-10-30, version 1.23.0* As a homeowner, and just finding out about Vacasa. The staff has been completely upfront and professional. I would recommend this company to anyone who has a property they want to rent and make extra funds. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*