# Vacation Rentals Owner App — user reviews > 128 indexed App Store user reviews of Vacation Rentals Owner App by Tripadvisor, rated 2.36/5 from 64 ratings. - Source: https://appshunter.io/ios/app/vacation-rentals-owner-app/id1045663228/reviews - App overview in markdown: https://appshunter.io/ios/app/vacation-rentals-owner-app/id1045663228.md - Rating breakdown: 5★ 13 · 4★ 5 · 3★ 7 · 2★ 6 · 1★ 33 ## What do users think of Vacation Rentals Owner App? Overall sentiment: negative **Pros** - 🚀 Handy app - 💡 Good for managing rentals - 👍 Useful for bookings and payments **Cons** - 🐛 Buggy and glitchy - 🔍 Lacking features compared to competitors - 🤯 Frustrating user experience - 🤖 Poor app design and functionality **Commonly reported bugs** - Constant refreshing and loss of data - Login and sign-up issues - Calendar functionality broken after updates - Compatibility problems with older devices **Most requested features** - Ability to annotate calendar entries - Sync calendars across devices - Improved photo management - Streamlined booking and communication flow ## Newest reviews (19 of 128) ### 2/5 — Island Adventure Charters *2024-12-11, version 8.0.2* I can’t open the app now let alone update my site info. Adding photos or reviews is a challenge. Needs some serious fixes. VRBO & AirBnb have owner usable apps maybe trip advisor could take a page from them. ### 2/5 — Certain functions do not work *2024-02-08* The app won’t let me update the account information although it asked me to do so. After selecting the required information, the “NEXT” button would not work. ### 2/5 — Pretty awful *2021-06-13, version 8.0.2* Bad layout, illogical and hard to navigate. Prevents sharing photos or websites with guests so hard to pass on links to local attractions. Is a bar to good communication and needs a rethink. We get fewer bookings through this sight than others so I assume the guest interface is equally poor. ### 2/5 — Need to catchup *2020-12-27, version 8.0.2* Rival platform’s apps are much more user friendly. There’s a lot you can’t do via this app and therefore have to login online to perform them - which is a chore. Rival apps have better auto-response message templates which one can set leading up to a booking. Also the option to archive/remove messages from the inbox. You can’t do this through the app. ### 1/5 — Sync is hopeless *2020-07-29, version 8.0.2* When bookings on other platforms are cancelled the sync doesn’t work and I can’t free the dates on TripAdvisor although they show as free on the other one. Neither the app nor the online version will let me change it back to free. ### 1/5 — App won’t let me log in code ver is failing *2020-07-20, version 8.0.2* Put in username password and then it asks for the code that gets texted. Problem is the Texted number is to large by one digit! I’ve tried the first 5 but that fails too. So, this app is useless for me as of today! Also, the help to contact support will not let you choose a subject (which is required)... so you can’t contact them either!!! ### 2/5 — Good *2019-12-18* What happened to the calendar for the owner? It was a good and easy visually, now it changed. :/ The old review: The website's customer center called me asking to set-up the seasonal rates for our rental property. They care. Good. So I went to moble app trying to do what they asked. The app not only doesn't let me to set the correct dates and keeps messing them up, it's also telling me I can't set the rates I want! It gives me suggestions like "Make sure that..." that do not make any sense in regards to what I'm trying to do! The app is updated. Very bad app. Competitors have it together, sorry to say. Want to try to make a suggestion about the technical issue? Good luck finding the contact info on line to send the message! Was able to set the rates and dates I need on the website. An hour of my time is wasted. ### 1/5 — Does not cover all tasks required *2019-12-17, version 8.0.2* I had to reload it on my I phone today as it got ‘stuck’ on one feature. It doesn’t cover enough tasks that you may wish to do, it’s not listed on the app selection page as Trip Advisor but can only be found under holiday Lettings (no mention of this anywhere on main web site so you have to track it down on the app selection list). It’s handy if you are out for the day to notify you of a new booking (so you can remove dates from your own booking system and you don’t double book). I don’t get many bookings from this system, Holidsy Lettings/Trip Advisor - probably because of their high ‘service fees’ they add on for the customer. Very enjoyable being able to do a review of a Trip Advisor product to see how they like it!!! Ha ha ### 1/5 — Terrible *2019-07-26* Downloaded the app. Get sign in page BUT nothing else. Of course I can’t sign in because I don’t have an account. Nothing is available to get out of that window or to close the application ### 1/5 — Update *2019-06-21, version 8.0.2* The App has been updated but I can no longer open it. This is causing me panic as I use it to keep names numbers and dates ffs. ### 1/5 — Might as well go home *2019-06-20, version 8.0.2* App was bearable before the recent update and now I’m delighted to say it’s reached an all time low. Nothing works, my property’s completely sunk! ### 1/5 — What have you done! *2019-06-18, version 8.0.2* Just updated to 8.02 and you can’t access your inbox. Utterly utterly useless ### 1/5 — Wrecked App *2019-06-17, version 8.0.2* What an unbelievable App update forced upon me today. Wiped out all property, calendar and conversation settings making it impossible to manage my listing in the App. Atrocious. Sort it! ### 2/5 — Unreliable *2019-05-11, version 7.2.1* Lots of glitches and a not found notice. ### 1/5 — Embarrassingly poor application *2019-04-22, version 7.2.1* This app really struggles with identity - knowing who you are - as it does this so badly, you'd expect the support to merge accounts to be great but it is terrible and the support isn't there - Web pages don't load, if you choose to sign in with email and then you realise you should have used Google, you can't go back. Really shockingly poor design. ### 1/5 — A lot of work for no return. *2019-04-22* Of the potential guests all of them backed out. Too darn expensive on the TripAdvisor end. If I add enough to offset TripAdvisor costs, I out-price my rooms. If I don’t then I can’t get a fair rate so I can make enough to come out ahead. ### 1/5 — THIS APP IS SO TRASH!!!!!!!! *2019-01-25* THIS UPDATE IS STILL TRASH!!! Why can’t you all make an app like the AirBnB or VRBO owners apps where I can manage my business if need be from inside of the app!!! They are so far and away ahead of this it’s laughably sad and frustrating!!! SMH!!! ### 1/5 — Terrible. I don’t feel safe hosting with them. *2019-01-10, version 7.2.0* I’m a long-time superhost on Airbnb. I downloaded the trip advisor app to reach a different market and increase my booking for dead months (usually 97-100% booked on Airbnb during normal months). Big mistake. There is no review system for the guests who book with me on TripAdvisor’s platform, so I don’t know if they were good guests in the past. As a matter of fact, I don’t even see any info of the guy until I send them an offer. Being new to the platform, I made an offer thinking I’ll see the information afterwards. They took my offer, and I was immediately bound to the booking, still with no idea who is coming into my house. I live in the house and rent out two private rooms. Not being able to see who’s coming into my primary residence makes me worried about my personal safety. When I called customer service to cancel the booking, the agent was very impatient with me and told me there would be a $150 charge for cancellation, 3x what Airbnb charges. Spoke to the manager, and she says she will give them a call to verify their identity. That’s only a temporary fix and I would have to do that for every request I get with them if I were to continue hosting. They kept saying they don’t want to cancel my reservation and it seemed to me they were more worried about the money than about making me feel safe as a host. Overall, my experience hosting on TripAdvisor is horrible and I would never use them again until they come up with a better solution for this issue. ### 1/5 — Don’t waste your time *2018-11-30* I rent two apartments and a house on Airbnb and Homeaway and thought that adding another platform would be a no brainer… Boy was I wrong. I have not had one positive rental experience from TripAdvisor in over 2 years. From over-needy guests, to scammers attempting to book last minute, horrible customer service, exorbitant fees and add-ons, and the list could go on and on. Please don’t waste your time like I did with this platform. I’m sure they will be out of business soon enough. ## Most critical reviews (10 lowest-rated) ### 1/5 — HORRIBLE APP! HORRIBLE COMPANY *2024-08-14* I could never log into the app. I did password reset multiple time never received the email to reset. I deleted the app, re-install same problem continue. Customer service is no help!! On the phone customer service can’t resolve anything. They then escalate to different departments that bombarded me with email telling to try this and that but nothing ever work. HORRIBLE! HORRIBLE! HORRIBLE! Stay away unless you want to waste time, money and get no booking? Then, go ahead. ### 1/5 — Gone from best to worst *2024-06-04, version 8.0.2* Once trip advisor was the go to website for holiday lets Now it’s worse than useless Why —- Can’t book holiday lets using a mobile Atrocious software Appalling backup It’s unbelievable how they have let their crown completely slip Worse than that they have let it slip and thrown it away ( no other words can describe how useless they are ) Even the reviews are rubbish ( google has seen to that ) Don’t waste your time —- go with a professional outfit ### 1/5 — Rubbish. *2024-03-31, version 8.0.2* App won’t even load, waste of time installing. Trip Advisor in general are awful to deal with as an owner.. I’ll just keep declining their bookings as they won’t listen to me cancelling my account. 😡 ### 1/5 — Can’t use - crashes on every login attempt *2024-03-17, version 8.0.2* Impossible to use, crashes at literally every login attempt. ### 1/5 — Waste of time *2022-12-03* I was hoping trip advisor would help me expand my vacation rental reach. No such luck… I looked in the trip advisor site for my vacation rental - it’s not there. I found some separate TA site which has my rental pulled from vrbo… rate is wrong, pics are old and it doesn’t show up when searching nearby areas on the main TA site. No ability to search for a cabin or list nearby sites. So…. I go to the owner app and see the property I am trying to promote but it’s no where to be found. So I’d like help but there’s no body to call- no phone numbers for owners. I need help please! ### 1/5 — Lots of texts but no support *2022-09-18* I get messages about someone wanting to book. I open it up and the request is not there. Then get pissy messages from TripAdvisor saying they are going to rate me lower- even though I keep getting an error occurred try again I want my listing deleted- TripAdvisor is a pain in the A— ### 1/5 — Can’t even download the app *2021-10-15* The app won’t download so I have to rate it a 1 star ### 1/5 — Needs a lot work *2021-02-08, version 8.0.2* There is no access for owners. Why? Trip Advisor to use seems to function properly. As an owner it’s garbage. Can’t do this . Can’t do that. Can’t get in. Can’t respond. Wow. Something is very wrong. ### 1/5 — Updates nil *2021-01-02, version 8.0.2* Can’t update bookings, type in names, move from one page to next! You updated the app and now it is totally useless to a business. Well done ### 1/5 — Can no longer get in *2020-12-09, version 8.0.2* For some reason my password stopped working. I’ve tried to re-set it a dozen times but I never get a password re-set e-mail. I am stuck having to manage my property from my iPhone so will delete my property advert from TripAdvisor. Their loss. ## Most praised reviews (10 highest-rated) ### 5/5 — to start *2019-08-03* I downloud this app now and I dont have account. how can I create a account? ### 5/5 — Food for Foodies *2017-07-31, version 6.0.2* We wanted to experience traditional Czech cuisine and Leona provided that and so much more. She was happy to talk to us about how the food is prepared and life in general in Prague today. Portion sizes were just right as we moved between venues. We were so impressed with the food, drinks and service that we returned to 2 of the restaurants over the following days. We had a wonderful evening with a great group of people and highly recommend Leona for her hospitality. ### 5/5 — Works great *2017-02-13, version 3.0* This app does everything you need to run your holiday letting business online. It gives you total control over prices, bookings etc. Really intuitive. ### 5/5 — Bookings *2017-02-07, version 3.0* Great app easy to use especially for ladies of a certain age can navigate easily and any problems there is always someone at the end of a phone to guide you. ### 5/5 — Great app for managing rentals *2017-02-07, version 3.0* I can see and accept rentals. Love it. ### 5/5 — Great on the go access to managing my property *2017-02-02, version 3.0* Really easy to use and with full access to all online features this app makes managing my property booking super easy. Notifications allow me to respond very quickly and keeping my customers happy! Totally recommend it ### 5/5 — Great owner's App *2017-01-25, version 2.3* Great owner's App that is easy to use and has comparable functionality that can be found on the web interface. If your property is on TripAdvisor then I would recommend using this App. ### 5/5 — Perfect for auctioning bookings on the go! *2017-01-23, version 2.3* This app makes the job of keeping up with the bookings very easy. ### 5/5 — Just the job! *2017-01-03, version 2.2.1* Does what it says on the tin. ### 5/5 — Great compared to others *2016-09-14, version 2.1* The app has worked flawless so far, no bugs or issues. Also it is the most functional amongst other owner apps like Airbnb and VRBO. You can edit the listing, adjust seasonal pricing, send quotes and complete the booking --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*