# Vagaro Pro — user reviews > 1,758 indexed App Store user reviews of Vagaro Pro by Vagaro Inc, rated 4.40/5 from 14,643 ratings. - Source: https://appshunter.io/ios/app/vagaro-pro/id346778559/reviews - App overview in markdown: https://appshunter.io/ios/app/vagaro-pro/id346778559.md - Rating breakdown: 5★ 11,277 · 4★ 995 · 3★ 552 · 2★ 458 · 1★ 1,361 ## What do users think of Vagaro Pro? Overall sentiment: neutral **Pros** - 🚀 Convenient online booking - 👍 User-friendly interface - 💡 Helpful client communication features - 🤑 Affordable pricing - 🔒 Secure payment processing - 📊 Useful reporting and analytics **Cons** - 🐛 Frequent app crashes and glitches - ⏱️ Slow performance and loading times - 🔍 Difficult to navigate and find certain features - 📞 Inconsistent and unhelpful customer support - 🔄 Forced app updates disrupt workflow **Commonly reported bugs** - Appointment double-booking issues - Incorrect or missing transaction records - Client profile data loss or duplication - Unreliable credit card processing **Most requested features** - Ability to customize appointment booking options - Integration with other business software - More flexible payment and deposit options - Improved client review and feedback management - Expanded marketing and promotion tools ## Newest reviews (12 of 1,758) ### 4/5 — Point of sale software *2026-08-26* Purchased point of sale software for a new salon, get out of the box system for the most part setup was amazing, card reader didn’t want to connect took two 4 hour sessions with support but its setup was not streamlined like the rest. The website builder, online booking and till work great once connected. My biggest issue is the requirements for the daily deals, get featured and vira fill my books. These are optional and unnecessary but if you want to use them it insists a 10% or greater discount and on top of that Vagaro wants a 20% cut for all new customers which is not clearly stated well enough. **Developer response:** Thank you for sharing your detailed feedback. We're glad to hear the website builder, online booking, and point of sale are working well once set up. We also appreciate your feedback regarding the optional marketing programs and how their requirements and fees are communicated. If you have any questions about how these features work, please don't hesitate to contact support@vagaro.com or call 925-464-1932 Ext. 2 so we can assist. ### 2/5 — Update every 3 dates *2026-08-17* Needs update every few days and won’t work without the update **Developer response:** Thank you for sharing your feedback. We understand how frustrating it can be when you're frequently prompted to update the app. We'd like to learn more about what you're experiencing and help address the behavior you're seeing. Please reach out to support@vagaro.com or call 925-464-1932 Ext. 2 so we can take a closer look. ### 3/5 — Needs to improve client interface *2026-08-15, version 7.5.3* The fact that when I client gets a confirmation email or text and can only confirm rather than reschedule or cancel is a problem. Most other platforms allow this convenience. It’s shocking that vagaro still hasn’t added this feature even though there are thousands of requests to do it. ### 2/5 — Hate the new update *2026-08-14, version 7.5.3* I really dislike the new update to creating and sending customer emails. I used to be able to quickly create an email and send it out with no issues. Now it is completely different, difficult to navigate, and honestly way more complicated than it needs to be. I’ve tried multiple times to create a simple email, and it keeps adding a discount that I do not want. I try to delete it and nothing happens. Something that used to take me just a few minutes has now turned into a frustrating process. Please bring back the simpler email system or at least make the new version easier to use. I’m extremely frustrated with this update! ### 2/5 — Long time user, first time review. *2026-08-13, version 7.5.3* I’ve been using this app about 10 years. Constantly shuts down. Frequently deletes appointments. Have to reopen multiple times to use. Freezes. Double books appointments on the same exact day/time. Truly just a big mess. Unfortunately our whole salon uses it now. Hopefully one day maybe in the next 10 years it’ll work. ### 2/5 — New update is terrible *2026-08-13, version 7.5.3* It started sending clients old specials as reoccurring texts and emails. The campaign creator is awful and isn’t user friendly. It glitches all the time. ### 5/5 — About app *2026-08-13, version 7.5.3* This is a great tool for your business! I’ve been using it for a few months and really enjoy it! ### 5/5 — New user *2026-08-13, version 7.5.3* This has been the best app for my business. ### 5/5 — Vagaro Review *2026-08-12, version 7.5.3* Love this booking app, my customers say its easy to use and if I have any technical difficulties they’re customer service is open 24/7 and always very helpful. ### 5/5 — Great system *2026-08-12, version 7.5.3* Easy to use and very helpful ### 5/5 — Really easy to use! *2026-08-12, version 7.5.3* I love that it’s straightforward and easy to use! Haven’t had any issues. ### 5/5 — Vagaro rocks!! *2026-08-12, version 7.5.3* I was starting my business and was begging those to sit in my chair. With Vagaro it makes booking easier, finding clients easy and it tracks all the data. ## Most critical reviews (10 lowest-rated) ### 1/5 — Individual Service Timing *2026-08-26* Not every barber or stylist has the exact same timing. It’s super frustrating that I have gaps in my day which in terms of make less appointments available unless I catch it in time to message a client asking them to move their spot. Timings can only be set for ONE service providers time. Example they book 20 min appointment someone else books 40min but because it can only be set for one persons preference of 20 min clients book in the middle of two appointments available because it’s offered every 20 min increment. Absolutely HORRIBLE system for multiple people with different times. Only with Vagaro because Schedulicity was bought out we are already looking at different apps that don’t do this. Why have you guys not fixed this SIMPLE issue!? **Developer response:** Thank you for sharing your feedback. We understand how important flexible service timing is when multiple providers have different appointment lengths and scheduling preferences. We appreciate you explaining how this affects your team’s availability and workflow. If you haven't already, please contact support@vagaro.com or call 925-464-1932 Ext. 2 to see if there are any workarounds that may better fit your team's scheduling needs. ### 1/5 — Language *2026-08-21* I would really appreciate it if Vagaro could add support for Arabic and other languages. As a business owner, I would like to be able to write my notes and communicate with my clients in Arabic, but currently the app only accepts English. Adding more language options would make the app much easier and more accessible for many users and business owners. Thank you! **Developer response:** Thank you for sharing your feedback. We appreciate your suggestion to add more language options, including Arabic, and understand how helpful this would be for communicating with clients and managing your business. We encourage you to submit a feature request so our team can better understand what you'd like to see in Vagaro: https://feedback.vagaro.com/forums/915991-feature-requests ### 1/5 — Awful *2026-08-19* I’m incredibly disappointed with Vagaro’s new Vera Fill My Books feature and the changes surrounding the Marketplace. We chose Vagaro because we were happy to pay a monthly subscription for our booking and salon management system. Until now, being visible when customers searched Vagaro was part of the value of using the platform. We have chosen not to participate in Vera Fill My Books because Vagaro now takes 20% from first-time customer bookings and 5% from existing customer bookings generated through the feature. Since opting out, we have discovered that our salon appears to have completely disappeared from Vagaro Marketplace searches. We have searched ourselves as customers and cannot find our business. This is the part I find particularly unfair. We are still a paying Vagaro business. Why should declining a commission-based marketing feature mean losing the basic visibility we previously had on the platform we already pay to use? There is a huge difference between: “Pay 20% and we’ll promote you higher in search results.” and “Pay 20% or you won’t appear in the Marketplace at all.” I would have absolutely no issue with Vera businesses receiving additional promotion, priority placement, last-minute advertising or email marketing. That’s what an optional paid marketing product should provide. But businesses that choose not to participate should surely still have their normal organic Marketplace listing. For a salon, 20% is not a small marketing fee. On a £150 colour appointment, that’s £30 before we’ve paid VAT, wages, colour/product costs, rent and every other overhead involved in providing that service. We have been loyal paying Vagaro customers and have built our own client base, reputation and reviews. It is extremely disappointing to feel that we’re now being asked to choose between giving up a significant percentage of our revenue or becoming effectively invisible within the Vagaro Marketplace. I really hope Vagaro listens to the businesses using the platform and reconsiders this. Keep Vera as an optional promotional tool — but restore organic Marketplace visibility for businesses paying their monthly Vagaro subscription. **Developer response:** Thank you again for sharing your detailed feedback with us. We appreciate the opportunity to clarify the concerns you raised regarding the Vagaro Marketplace and Fill My Books powered by Vera. We understand there was some confusion around the fees associated with Fill My Books. Our team has since spoken with you and clarified that the fees apply specifically to bookings generated through Fill My Books. Based on your current setup, the 20% fee applies to eligible new customers booking through the Marketplace, while existing customers are not charged the 5% fee unless they are booked through the Fill My Books feature. We’re glad our team was able to provide clarification, and we understand that you’d now like to have your Marketplace listing turned back on after previously requesting that it be turned off. Please continue working with the Support team, who can assist you with restoring your Marketplace listing. We appreciate you taking the time to share your review with us. ### 1/5 — Their bug fix made it unusable for iPhone *2026-08-19* Last update made it unusable for me on my iphone **Developer response:** Thank you for sharing your feedback. We understand how frustrating it can be when an update affects your experience using the app. We'd like to learn more about what you're experiencing and help address the behavior you're seeing. Please reach out to support@vagaro.com or call 925-464-1932 Ext. 2 so we can take a closer look. ### 1/5 — App never loads properly! *2026-08-18* This has been an issue with this app ever since I’ve gotten Vagaro. My app is always up-to-date, and it never loads any forms, consistently never loads our schedules, we always need to try five, six, seven times to even load a soap notes. It is the most frustrating app. **Developer response:** Thanks for sharing this with us. We understand how frustrating that can be, especially when you’re trying to access important client information. The loading behavior you mentioned have been addressed and fixed in a recent update. Please make sure your app is updated to the latest version to see those improvements. We appreciate you bringing this to our attention. ### 1/5 — DONT DO IT! *2026-08-15, version 7.5.3* Don’t be fooled by vagaros cheap rates. The service is AWFUL, the client complaints are daily, and the functionality is bottom feeder at best. Absolutely abhorrent customer service and functionality. Do not use! ### 1/5 — The worst scheduler *2026-08-14, version 7.5.3* So glitchy and bugged all the time on iphone on PC same glitches same bugs ### 1/5 — Disappointed *2026-08-11, version 7.5.3* App won’t let us filled out our forms, been struggling for the past 4 days ### 1/5 — Appointment notes *2026-08-09, version 7.5.1* I can’t see my appointment notes. I will write them in and then they’ll be gone. The app glitches a lot. ### 1/5 — Waste of money *2026-08-08* Please save your money and look for other options. I used this as my booking platform, I own a medspa and it takes forever to change and shift to other app. I would have done it long ago **Developer response:** Thank you for sharing your feedback. We understand how important it is to have a booking platform that fits your business needs, especially when transitioning to a new system can take time. We'd appreciate the opportunity to better understand your experience with Vagaro. Please reach out to support@vagaro.com or call 925-464-1932 Ext. 2 so our team can assist. ## Most praised reviews (10 highest-rated) ### 5/5 — Love *2026-08-28* Love this app ### 5/5 — Easy to use *2026-08-17, version 7.5.3* As a business owner I need things to be simple, efficient,and reliable and Vagaro checks all the boxes . ### 5/5 — Love it. *2026-08-16, version 7.5.3* Makes my day to day so much easier with scheduling and taking payments all in one convenient app. ### 5/5 — Polished Salon & Spa *2026-08-16, version 7.5.3* Love Vagaro 🥰 my favorite is having the option to send out text and email blasts to my clients. They love it too. ### 5/5 — Vagaro *2026-08-16, version 7.5.3* Vagaro is a great booking app does everything you need it to do and more plus customer support is great too work with ### 5/5 — Easy to use *2026-08-16, version 7.5.3* Accessibility ### 5/5 — Sparkles Hair Salon *2026-08-15, version 7.5.3* I love Vagaro! I like all the new features and I learn something new every week. It’s wonderful! ### 5/5 — Great! *2026-08-15, version 7.5.3* Great! ### 5/5 — Go Vagaro *2026-08-14, version 7.5.3* Very friendly app to use and the university video option is great, as well video conferences are amazing. ### 5/5 — Easy to use *2026-08-13* Vagaro makes it very easy to use, view your schedule, bookings, and clients info. **Developer response:** We're thrilled to hear Vagaro has been easy to use as far as managing your schedule and clients! That's exactly what we strive for and we couldn't be happier to have you on board with us. Happy booking! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*