# Valenbisi Official

> Official app for Valence city bike rental service with station finding and bike unlocking. (iPhone/iPad app by JCDecaux.)

- Source: https://appshunter.io/ios/app/valenbisi-official/id1608332826 (this page in markdown: same URL + `.md`)
- Developer: [JCDecaux](https://appshunter.io/developer/333176110)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.60/5 from 391 App Store ratings · 37 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 86 MB
- Languages: American English, Catalan, European Spanish
- Released: 2022-04-25
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/valenbisi-official/id1608332826/reviews.md

## What is Valenbisi Official?

VALENBISI, we are a bike rental service in the city of Valence. We have more than 2750 bikes and 276 stations distributed throughout all the city. 

With the new VALENBISI app you will discover a new way to enjoy the service, the main functions are:  

•	Find the nearest stations and their occupancy in real time. 
•	Unlock the bike at the station. 
•	Notifications about your trips.
•	Check routes and cycling routes. 
•	Get rewards and free rides for your friends. 
Download our app and don't miss any news!

## Key features

- Find nearest stations
- Real-time station occupancy
- Unlock bikes
- Trip notifications
- Route and cycling path suggestions
- Rewards and free rides

## What do users think of Valenbisi Official?

Overall sentiment: negative

**Pros**

- 👍 Easy to use app (some users)
- 👍 Good value for money (some users)
- 👍 Helpful customer support (some users)
- 👍 Reliable app and bikes (some users)
- 👍 Easy to sort subscription (some users)
- 👍 Easy to find bikes nearby
- 👍 English speaker available on helpline

**Cons**

- 😞 Difficult to pick up bikes
- 😞 Wobbly bikes with slipping gears
- 😞 Bikes are slower and harder than walking
- 😞 Poorly designed bikes feel like cycling through mud
- 😞 Most bikes are broken
- 😞 Bikes not replenished in high-demand areas
- 😞 No way to talk to anyone or complain
- 😞 App frequently needs reinstallation
- 😞 App errors prevent service use
- 😞 Terrible UX
- 😞 Bikes are heavy and have limited gears
- 😞 Fines for exceeding 30 minutes
- 😞 Empty spots and full stations
- 😞 App doesn't work for PIN reset or new accounts
- 😞 Overcharged due to timer not stopping
- 😞 Rounding up minutes is considered stealing
- 😞 Cannot delete credit card info
- 😞 Incompetent customer service for account closure
- 😞 Payment methods not working
- 😞 Scamming users with incorrect charges
- 😞 Bikes are horrible to ride
- 😞 App not user-friendly
- 😞 Requires NIF for one-day rental (not clearly stated)
- 😞 Cards not accepted
- 😞 Unclear subscription options
- 😞 Difficult to cancel subscriptions
- 😞 App doesn't show available docks
- 😞 Difficult for tourists to make an account
- 😞 No clear instructions on where to find special cards
- 😞 App doesn't function half the time
- 😞 No support available
- 😞 Sign-in errors
- 😞 Map doesn't show bike count without clicking

**Commonly reported bugs**

- App errors preventing service use (e.g., OOPS error, undefined errors)
- App needs reinstallation frequently
- App doesn't work for PIN reset or new accounts
- Timer in the app not stopping after bike return
- Inability to delete credit card information
- System fails to recognize docked bikes
- App doesn't function properly
- Sign-in errors ('error occurred')
- Map doesn't show bike availability at stands without clicking

**Most requested features**

- More precise and clear instructions for picking up bikes
- Better bike management for station replenishment
- Option to speak to customer service directly
- Cheaper 1 or 3-day passes for shorter trips
- Display available docks on the map
- Clearer explanation of subscription types
- Allow users to change email address
- Improve on-boarding for tourists, including NIF requirements and tobacconist shop locations
- Integration with Apple Pay for bike release
- Option to pay and go without complex subscriptions

## Recent user reviews (10 of 37)

All indexed reviews: https://appshunter.io/ios/app/valenbisi-official/id1608332826/reviews.md

### 1/5 — Errors on Login

*2026-07-09*

Can’t log in—constant errors when it tries using Safari to authenticate. Not usable.

### 1/5 — App sucks

*2026-07-03*

The app still says error every time I try to log in.  I read this is a problem. My cellular is fine so I don’t know why this keeps happening.

### 1/5 — Awful application!

*2026-06-01*

I have to reinstall it at least once a month, because it stops working, gives errrors, does not release bycicles properly. It's a disaster. Once it works - it works, but then something happens again.

### 2/5 — Là à plicacion necesita mejoras

*2026-05-20*

Es buena, pero como usuaria frecuente, a menudo tengo problemas con la conexión de la aplicación a mi cuenta, o con bicicletas que no se registran cuando regresan a su estación, etc. Sería bueno que estos problemas no ocurrieran tan a menudo.

### 4/5 — Difícil de coger

*2026-04-30, version 3.3.1*

Me ha costado muchísimo cogerla, me parece que sería mejor indicaciones más precisas y claras

### 3/5 — Wobbly bike

*2026-04-04, version 3.3.1*

My bike was very wobbly and the gears kept slipping. It needs a tune up

### 1/5 — Do not use- SLOWER than walking

*2024-12-30, version 2.4.0*

I never leave reviews on here but I’m going out of my way to say that these bikes are the worse I’ve ever ridden in my life. The app wasn’t difficult to use but these bikes are slower and harder than walking, me and my family each bought a day pass and only used an hour or so. Terribly designed bikes feels like you’re cycling through mud

### 1/5 — Horrible service

*2024-11-29*

I am very unhappy with this bike service. First of all most of the bikes are broken and they never replenish bikes in areas where people use them more often than others. There’s no way to talk to anybody or make a complaint about any issues. I often have to, take the app off my phone and reinstall it because it doesn’t work. It’s made me late for many many days of school or appointments. I’ve used many Bike services throughout the world and this one is one of the worst.

### 1/5 — Does not work

*2024-09-25, version 2.0.0*

Tried to sign up and just kept getting an OOPS error after trying to add a short term subscription plan.

### 1/5 — Terrible buggy app

*2024-09-10*

Undefined errors preventing me from actually using the service after adding my payment details. Just a terrible UX in this day and age.

## Frequently asked questions about Valenbisi Official

### What does the Valenbisi Official app do?

The Valenbisi Official app allows users to access a bike rental service in Valence. You can find the closest stations, see how many bikes are available at each station in real-time, and unlock a bike directly from the app to start your journey.

### What are the key features of the Valenbisi Official app?

Key features include finding nearby stations with real-time occupancy, unlocking bikes, receiving notifications about your trips, checking routes and cycling paths, and earning rewards for free rides. It aims to enhance your experience with the bike rental service.

### Is the Valenbisi Official app free to use?

Yes, the app itself is free to download and use. The cost associated with using the service is for the bike rentals, which are separate from the app's functionality. The app also offers rewards that can lead to free rides.

### Who is the Valenbisi Official app for?

This app is designed for anyone in Valence who wants to use the city's bike rental service. This includes residents looking for convenient transportation and tourists wanting to explore the city in an active and eco-friendly way.

### How do I find a bike using the app?

Once you have the app, you can open it to see a map displaying all the Valenbisi stations. The app shows the real-time occupancy of each station, so you can easily find one with available bikes nearby. You can then use the app to unlock a bike.

## Version history (last 5 releases)

### 3.5.1 — 2026-05-21

We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination.

### 3.3.1 — 2025-12-16

We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination.

### 3.3.0 — 2025-09-30

We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination.

### 3.2.0 — 2025-07-28

We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination.

### 3.1.1 — 2025-07-08

We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination.

## Apps similar to Valenbisi Official

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [YEGO Mobility](https://appshunter.io/ios/app/yego-mobility/id1181020675) | 4.8 (572) | Free | Travel |
| [ACCIONA motosharing movilidad](https://appshunter.io/ios/app/acciona-motosharing-movilidad/id1431664935) | 4.5 (107) | Free | Travel |
| [Cooltra: E-moped rentals](https://appshunter.io/ios/app/cooltra-e-moped-rentals/id1083424977) | 4.6 (423) | Free | Travel |
| [EMT Valencia](https://appshunter.io/ios/app/emt-valencia/id563794473) | 2.6 (21) | Free | Travel |
| [EMTicket](https://appshunter.io/ios/app/emticket/id1525564743) | 1.6 (13) | Free | Travel |
| [OUIGO Spain](https://appshunter.io/ios/app/ouigo-spain/id1540252023) | 2.0 (12) | Free | Travel |

## More apps by JCDecaux

- [AllBikesNow](https://appshunter.io/ios/app/allbikesnow/id333176106)
- [Vélo’v officiel](https://appshunter.io/ios/app/velov-officiel/id1356108037)
- [Sanitaires](https://appshunter.io/ios/app/sanitaires/id1364903594)
- [Naolib vélo](https://appshunter.io/ios/app/naolib-velo/id1414197331)
- [vel'OH! official](https://appshunter.io/ios/app/veloh-official/id1414204999)
- [Villo! officiel](https://appshunter.io/ios/app/villo-officiel/id1461467617)

All apps by JCDecaux: https://appshunter.io/developer/333176110

## Related topics

[valenbisi](https://appshunter.io/ios/topics/valenbisi) · [valenbisi official](https://appshunter.io/ios/topics/valenbisi-official) · [valencia bici](https://appshunter.io/ios/topics/valencia-bici) · [valencia bikes](https://appshunter.io/ios/topics/valencia-bikes) · [jcdecaux](https://appshunter.io/ios/topics/jcdecaux)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*