# Valera Health — user reviews > 102 indexed App Store user reviews of Valera Health by Valera Health, INC., rated 4.84/5 from 3,702 ratings. - Source: https://appshunter.io/ios/app/valera-health/id1209861092/reviews - App overview in markdown: https://appshunter.io/ios/app/valera-health/id1209861092.md - Rating breakdown: 5★ 3,326 · 4★ 265 · 3★ 60 · 2★ 7 · 1★ 46 ## What do users think of Valera Health? Overall sentiment: negative **Pros** - 👍 Convenient virtual therapy - 💡 Good therapist matching - 🙌 Helpful and compassionate providers **Cons** - 🐛 Buggy and unreliable app - ⚠️ Poor customer service and communication - 🚫 Billing and insurance issues - 🤷‍♀️ Inconsistent and unprofessional care **Commonly reported bugs** - Frequent app crashes and disconnections - Inconsistent time zone and appointment display - Inability to view medical history and records **Most requested features** - Improve app stability and user experience - Enhance communication and responsiveness - Streamline billing and insurance processes ## Newest reviews (11 of 102) ### 3/5 — Not for iPad *2024-09-13, version 2.1.14* The phone app “scales” but not really. Doing any sort of video on iPad in the app is janky and you can’t see the entire view properly. Works fine on iPhone. ### 2/5 — Signs me out every time *2024-04-05, version 1.12.15* Every time I open the app, it signs me out ### 4/5 — App works sometimes *2024-02-26, version 1.12.7* App video chat automatically ends when I have an incoming call. Please try to fix that. ### 5/5 — 🫡🔥🔥🔥 *2023-12-20, version 1.6.51* Everything’s good really helps with mental and schedule my life has changed drastically since being in therapy ### 2/5 — Poor Quality *2023-11-22, version 1.6.50* It takes forever to login, the app keeps booting me out while I’m trying to join my session, and it logs me out on its own. The app is infuriating and I’m missing sessions behind this!!!!! ### 5/5 — Love it *2023-10-23, version 1.6.49* I can have my sessions at home with no problem ### 4/5 — Easy to Use, but Buggy *2023-10-18, version 1.6.49* The app is great and simple to use, IF it doesn’t give you so many problems with bugs. Communication between my therapist over the message part of fhe app is good and we have weekly video sessions, but there has been an appointment invite stuck in my inbox for months that I’ve already confirmed and completed and it’s constantly a little red dot in the corner which I hate. Also, the logging in is such a pain. There are constant error messages when confirming my pin which practically locks me out of the app. Most the time it keeps me logged in with face ID, but not Face ID isn’t an option and no matter how many times i reset my pin, it won’t recognize it 90% of the time. Super annoying to try to log in 50 times to actually be successful and then be logged out when I switch screens just to have to do it over again. And if during a video session, I press the microphone button to switch between speaker and non speaker, it cuts my therapist out and I have to press it twice more for their voice to come through again. The app and therapy is worth it, but the developers could stand to do more updates and fixes, and maintenance ### 3/5 — Bugs *2023-10-05, version 1.6.47* Bug in the app. I went to send a refill request. I don’t know what pharmacy is set as my usual pharmacy, and I can’t find a way to check it or change it in the app, so I manually entered the pharmacy name and address. When I did that, the medication name field cleared. When I re-entered that field, the pharmacy address cleared. I tried submitting with just the pharmacy name field entered (in which I also added the address) but the app would not permit me to submit a refill request without something in the address field. I tried contacting app support through the App Store, but the page was not found. ### 5/5 — Outstanding app *2023-09-26, version 1.6.47* Love it! ### 4/5 — Depends on who you get *2023-09-26, version 1.6.47* I won’t disclose any names but it really depends on who you have I guess that’s just my personal preference I mean I had gotten somebody there initially wanted to prescribe me a medication that I had a bad experience with all over again and I didn’t work out so I didn’t give up and I switched do a different provider and I can honestly say that it’s then the best experience that I’ve had in a very long time as a person struggling both with addiction and anxiety depression and other disabilities so I’m definitely recommending it to anyone that’s willing to give it a shot and if you’re struggling with being on a waiting list for a long period of time than this place is probably a second best option especially if you’re a Zoom baby like me. But having said all that I really hope everybody can benefit from the providers that they have there and just know that there is help out there as long as you reach out. ### 5/5 — Love the App *2023-09-21, version 1.6.47* My Therapist is wonderful. Not only is she easy to talk to but I feels as though she actually understands who I am. It feels good to talk to someone who doesn’t know you and you don’t feel judged. I’m so happy I came across this App and most importantly I don’t have to leave the comfort of my home to go get the therapy that I need . ## Most critical reviews (10 lowest-rated) ### 1/5 — If you try to stop.. *2025-07-14, version 2.4.3* They’ll make an appointment without you being aware until it’s 15 minutes to the appointment and too late to cancel before charges. Conveniently it was also so late in the day I’m currently on hold for 55 minutes trying to speak to someone about this. Don’t sign up for this. The therapists don’t actually do anything and they won’t actually try to help with your issues. Trying to get evaluated? Nah here’s some meds. Trying to get actual help? Nah here’s a passive therapist that doesn’t actually get to the issue. ### 1/5 — Therapy is good - Billing department is terrible *2025-01-13, version 2.2.8* Their billing department is a nightmare! ### 1/5 — Bad joke *2024-12-01, version 2.2.8* I was extremely disappointed with this virtual clinic. The psychiatrist or nurse practitioner is the title she goes by racheal regan dolan was a complete joke who told me “she didn’t care about her patients “ and I made no kind of progress in the 10 years I was there. Don’t go to this virtual clinic because it’s not worth it believe me. ### 1/5 — DO NOT USE *2024-06-14, version 1.13.12* Providers are amazing but at the end of the day this is a big company trying to protect themselves from being sued. So if you’re in a very vulnerable spot - a place where you need your provider most - you may lose all access to the provider and also platform. This means you also may not feel comfortable being 100% honest with your provider when it is imperative that you are. ### 1/5 — Another horrible healthcare app they force you to use *2023-12-24, version 1.6.51* Company makes patients do everything through this crappy app. ### 1/5 — Discharged for no reason *2023-12-10, version 1.6.51* The app it’s self is great… I had two appointments with a Therapist, few hours after my second I got an email saying I had been discharged. We had No conversations about me being discharged nor was I ready. ### 1/5 — Patient abandonment *2023-12-07, version 1.6.50* My provider stopped answering my messages in the app, leaving me without my monthly medication refill. I had to get my Valera therapist to reach out to them, and they said they hadn’t seen me in 7 months, which was completely untrue, and that I had been switched to a different provider, whom I had never heard of. No one ever notified me that my provider had been switched. When I called Valera to try to figure out what was going on, the customer service rep told me that their care coordinator would respond in three business days, which would mean possibly waiting 5 actual days to hear from them when I was out of medication. I explained this was too long a wait, and the person just kept repeating the same thing like a robot, refused to transfer me to anyone else or give me a way to contact someone who could help. I have literally never been treated this way by a medical provider or practice before. If you have ever had to go cold turkey on psych meds, you know withdrawal is no joke, and even dangerous. But Valera couldn’t care less apparently! Also the app is atrocious. I use MyChart all the time, and the Valera app is so bad in comparison, it should be illegal to use as a medical app. It seems like a child coded it. You cannot message providers individually, so everyone can see all your messages. You cannot see your appointment history or upcoming appointments, or prescription history, etc. So yeah, I guess use Valera if you don’t have any other options in our terrible medical system. I do like my therapist a lot. But don’t expect quality psychiatric care from this company. ### 1/5 — Care is good, App is not *2023-11-19, version 1.6.50* App makes you log in via phone # and a code texted to you every time now, it never used to do that. What kind of security is it? If someone’s already got my phone and tries to log in, it just texts the code. What’s the point? App very buggy when trying to take the questionnaires. Doesn’t always send the messages that you send to your care team (especially as of late) ### 1/5 — A very broken app *2023-11-01, version 1.6.49* This app already had a number of annoying features or lack thereof, but now it requires me to sign in and wait for a code every single time I go to look at one of their notifications. No other app around forces you to do that. ### 1/5 — Terrible *2023-06-04, version 1.6.40* First of all the app constantly crashes. Not just for me, also for my therapist. Ive spent weeks trying to find a way to contact someone about my psychiatrist, who isn’t a good fit because she doesn’t listen to me. And also because I found out after two sessions with her that she isn’t covered by my insurance. Good job on that, Valera. The “care management team” is a joke. The only person who responds is my therapist, and she’s just as frustrated as I am about our inability to get ahold of any other member of the team. At this point I’m tempted to ask if she takes patients outside Valera, because this is frankly ridiculous. ## Most praised reviews (10 highest-rated) ### 5/5 — Rachael Dolan *2024-08-21, version 2.0.16* I so look forward to seeing Rachael every month! I’ve had her for quite some time, and near died when she went on maternity leave! Lol…..Rachael, is the absolute best! I look forward to many more years having Rachael as my Psychiatrist. Anyone looking for amazing mental health , look no further! ### 5/5 — Thank you *2024-08-20, version 2.0.16* Thank you Valera health for taking the stress out of finding a therapist and matching me so well the first try!!!! ### 5/5 — Santina martinelli *2024-07-18, version 1.15.13* Outrageous. Yanina in just a little time made me feel confident with this process. ### 5/5 — A new beginning *2024-05-10, version 1.13.12* My first therapy was with yazettShe helped me tremendously. She was a very good therapist and then up and disappeared in thin air and then I had another one that wasn’t so good and then I have now Cynthia Wiggins, which is doing good for me. It’s very hard to find a therapist you can try to relate to that’s understanding what you’re saying. and healthy and trying to resolve the situation. Thank you and have a blessed day. ### 5/5 — The greatest Therapist *2024-04-25, version 1.13.12* I absolutely love my therapist, she’s is super amazing, kind, understanding but most of all compassionate. She listen carefully and shows me great techniques that help me with my daily struggles. ### 5/5 — New client *2024-03-05, version 1.12.7* Pauline was great. Kind, compassionate and genuinely made me feel like she was there to help ### 5/5 — First Session *2024-02-23, version 1.6.53* Sabrina was personable, made me feel like I was heard and made me feel comfortable about a plan for me. I was very happy with the session. ### 5/5 — Great therapy *2024-02-21, version 1.6.53* I’ve been using Valera for a year now and it’s been amazing. I’ve never had a more supportive team behind my mental health. They go above and beyond to help me and I will forever be thankful ### 5/5 — FANTASTIC *2024-01-24, version 1.6.51* I started my therapy back in December and I just finished my 6th session. Therapy was a big help in saving my life. I have tried therapy in the past, but this experience has been the most effective for me. Wednesday's my favorite day of the week as well. ### 5/5 — My Therapist lisa Smith *2023-12-21, version 1.6.51* One of the best human beings that I have encountered in my life. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*