# Valet Living Resident — user reviews > 148 indexed App Store user reviews of Valet Living Resident by Valet Living LLC, rated 1.86/5 from 185 ratings. - Source: https://appshunter.io/ios/app/valet-living-resident/id1311568445/reviews - App overview in markdown: https://appshunter.io/ios/app/valet-living-resident/id1311568445.md - Rating breakdown: 5★ 32 · 4★ 0 · 3★ 4 · 2★ 11 · 1★ 125 ## What do users think of Valet Living Resident? Overall sentiment: negative **Pros** - 🚀 Convenient doorstep collection - 👍 User-friendly app - 💡 Virtual classes and activities **Cons** - 🐛 Inconsistent service and app functionality - 🗑️ Missed trash pickups - 💰 Forced to pay for poor service - 🕰️ Unreliable notifications - 🤖 Unresponsive customer support **Commonly reported bugs** - Login issues and app crashes - Inability to create account - Incorrect service area detection **Most requested features** - Ability to request missed pickups - Improved notification reliability - Better integration with apartment management ## Newest reviews (17 of 148) ### 2/5 — Literally, everyone hates you all *2026-07-01, version 5.4.2* Signed, A Greystar resident paying someone $35 a month to do something I can do my own GD self and is legit 5 steps from my door. ### 2/5 — Can’t use it well if logs me out every week *2026-05-18, version 5.4.0* Fine when it works but it’s a real pain when being logged out every week / every update ### 2/5 — Misleading *2026-04-14, version 5.4.0* I used the “Come Back” feature in the app and got a warning on my door for violating ValetLiving’s policy to have trash out before collection starts. Why even have that option in the app if you’re going to penalize people for using it? ### 1/5 — Trash app, horrible service *2026-03-13, version 5.4.0* Ironic that a garbage service app is just as much garbage as the service they provide. They miss my trash all the time. The app is constantly logging me out so I miss my notifications (this happened on both my iPhone and my android.) Really wish my apartment complex didn’t force me to pay for this because the service from these guys is horrible. ### 1/5 — Trash service for trash pickup *2026-02-26, version 5.3.0* I’m seeing more and more times my trash not being picked up, in fact they mark it as done but nobody shows up. I complained multiple times but nobody ever responded to my complaints. I’ve been keeping track of when the trash will be picked up and nobody showed up today. NOT EVEN ONCE DID I SEE ANYONE. ### 1/5 — Worst and worst of all time *2026-02-18, version 5.3.0* The app concept is great but you would be frustrated with the service. If you are moving into new apartment and if they have this valet trash service please stay away from that apartment. They will force you to pay the useless $60 a month and give you the worst service of all time. ### 1/5 — Terrible app, terrible service - this is the opposite of an amenity. *2026-02-15, version 5.3.0* Terrible app, “support tickets” that say they’ll reach out and then never do, and service that just randomly doesn’t pick up some days. If I wasn’t forced by my building to pay $30/month for this garbage there’s no world in which I would. ### 1/5 — Not liking the the app or the services *2026-02-10, version 5.3.0* Profile won’t update , trash won’t get picked up. ### 1/5 — Useless app and service *2025-12-14, version 5.3.0* My apartment forces me to pay for this “service” to collect our trash from our doorstep instead of allowing us to use the dumpsters (they are locked). Trash pickup was missed again today and now I’m about to travel for 2 weeks with no way to get rid of a bag full of stinking trash. There is no way to get human support in the app. The “live chat” is a dumb robot. The phone number makes you wait 5 minutes to be forced to leave a voicemail. This whole company is such an obvious scam with no one doing any actual work. ### 1/5 — Valet living, *2025-12-12, version 5.3.0* Terrible service. ### 1/5 — Valet living, *2025-12-04* Worthless, I’m pretty much crippled and these people miss days all the time, only a village idiot could fail at this job and there’s a lot that works for them. I just want to be able to take my own trash out. I’m going to be raising hell tomorrow at my apartment complex and at this company real time. My suggestion is to avoid apartments that make you use this service in which you have to pay for. ### 1/5 — Valet never picks up the trash *2025-11-25, version 5.3.0* I’ve had the app for a while, but the valet won’t come to my apartment for trash pick up no matter what I do. Also customer service is significantly hard to contact, even through the app. ### 1/5 — Pointless Junk App *2025-11-24, version 5.3.0* They’ve stopped picking up the rubbish at my building. Rental agency says download this app to report nothing being picked up. Well there’s no option to do that. Serves no purpose. ### 1/5 — logs you out + inconsistent notifs *2025-11-23, version 5.3.0* this app is constantly logging me out but still sends notifications. and the notifications are random times of the night. i get one at 7p that says they’re starting pick up and literally at 7:03p saying theyre done. no option to ask them to come back either. super glitchy ### 1/5 — How dumb is the IT department? *2025-11-14, version 5.3.0* It’s 2025 and you can’t even get reset password right?? I’m ending this stupid service. ### 1/5 — This is scamming! *2025-10-02, version 5.2.0* See title ### 1/5 — App broke Sign in with Apple *2025-09-05, version 5.1.9* The developers seemingly intentionally disabled the ability to Sign in with Apple ID, likely because they weren’t getting the info they wanted (the data they have access to in the App Store disclosure is incredibly worrisome), but left the button there so as to pass App Store review. Super shady. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worthless *2026-07-24, version 5.4.2* Can’t even choose my community to complete set up. ### 1/5 — The worst cleaning service company *2026-07-16, version 5.4.2* Ive been talking to support for more than 3 days and everynight they said they are gonna pick up my trash that i pay for to be picked up, and you guys dont wann asee the amount of trash i have outside my apt is unaceptable ### 1/5 — Inconsistent and No communication *2026-07-01, version 5.4.2* To be pay for a service that doesn’t consistently do the service I am paying for with no communication whatsoever so ever crazy. I will be seeing if valet at my property is optional— because I refuse to continue to pay for this service without being serviced. ### 1/5 — Tedious and restrictive *2026-06-29, version 5.4.2* I find it extremely frustrating that a « valet » service which is supposed to be convenient and easy is so nitpicky. There are numerous restrictions on when you are allowed to take out your trash to how exactly you take it out. Then if you are fined for not sticking to the rules, they don’t tell you why. They also don’t come at consistent times. I absolutely detest this inconvenient service. And you aren’t even allowed to opt out. I would never recommend this to anyone. ### 1/5 — Horrible *2026-06-01, version 5.4.0* They threw the garbage can at my door! ### 1/5 — Scam Company *2026-05-18, version 5.4.0* Worst valet trash company to exist. They don’t take your trash. They create random rules and exceptions on why they don’t have to take your trash when you are compliant. ### 1/5 — Terrible Optimization *2026-04-27, version 5.4.0* Terrible app. I can’t log into the app so I have to use guest mode. App is always glitching. Would delete if there was an alternative. ### 1/5 — Useless *2026-04-01, version 5.4.0* Absolutely useless app when. What is the point in getting a notification the service is about to start when they then tell you service is completed 30mins later? Also the customer service takes forever to respond & does not actually do anything to resolve the issue. Waste of storage on my phone for the app. Water of money for a nonexistent service. ### 1/5 — The “tagged” review *2026-03-30, version 5.4.0* That’s hilarious.. the tagged review says you get notified once they’re almost finished. At my complex they don’t do a last call service. They don’t let you know when there collecting or when theyre done. 1 minute they arrive the next minute they claim they have completed service. No in between. ### 1/5 — TRASH *2026-03-15, version 5.4.0* I am so disappointed with this app. It doesn’t even work 99% of the time this app is absolute garbage. I would highly absolutely not recommend this at all to anybody. ## Most praised reviews (10 highest-rated) ### 5/5 — Game Changer *2026-07-21, version 5.4.2* This app make service feel so much more seamless. I love the real time notifications, reminders, and updates. It’s also pretty cool they have a call back feature ### 5/5 — Surprisingly awesome app! *2026-06-04* So far, I’ve only used this app for the trash pickup notifications. I didn’t have to create an account for that, so I can’t speak to the password reset issues that other people are having. That being said- omg I actually love this app! Before I downloaded it, I honestly thought it was a joke that they had an app for trash pick up service lol. But It makes it sooo easy to track the ACTUAL pick up windows in real time. I used to either put the trash out too early (then go several hours without a trashcan while I waited), or put it out too late (then I’d miss the service and it was a waste of time). Anyway, I recommend downloading it. Surprisingly very useful!! ### 5/5 — SO convenient!!! *2025-09-23, version 5.1.9* A great tool to enhance doorstep collection! 10/10 recommend downloading if you have Valet Livings service ### 5/5 — The worst *2025-08-20, version 5.1.9* This company is scamming tenants to take their money. They only pick up the trash if they feel like it. About 3 times a week it’s picked up ### 5/5 — Love it *2023-12-22, version 5.1.0* So convenient and helpful!! ### 5/5 — Incredible resident app! *2023-07-10, version 5.0.0* Easy to use and services are 5 star. ### 5/5 — Helpful app *2022-11-11, version 4.5.7* This is a great app for residents! It sends an alert when trash collection starts, a warning when it’s about to end, and has a return feature if we forget to put it out before collection started. Love the virtual classes too! **Developer response:** Thank you for the positive feedback! We're glad that you're enjoying the app!! ### 5/5 — Highly recommend! *2022-11-02, version 4.5.7* Love this app ### 5/5 — Game changer! *2022-11-02, version 4.5.7* My pets love Valet Living Home! I was looking for cheap, reliable pet care opportunities and having this in my community has been huge. Everyone who visits my pups has been so friendly, and the app is easy to understand. Definitely recommend checking out! **Developer response:** Thank you for sharing your positive feedback! We're glad you and your pups love our app! ### 5/5 — Great app *2022-11-02, version 4.5.7* Love the app and love the service! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*