# Vallant Bank — user reviews > 48 indexed App Store user reviews of Vallant Bank by Pinnacle Bank - PNCL, rated 4.83/5 from 4,996 ratings. - Source: https://appshunter.io/ios/app/vallant-bank/id752227884/reviews - App overview in markdown: https://appshunter.io/ios/app/vallant-bank/id752227884.md - Rating breakdown: 5★ 4,008 · 4★ 264 · 3★ 81 · 2★ 22 · 1★ 63 ## What do users think of Vallant Bank? Overall sentiment: negative **Pros** - 💕 Love banking features - 🙌 Convenient mobile deposits - 👍 Easy to use - 🤖 Awesome features **Cons** - 🐛 Frequent technical issues - 🔒 Unreliable security features - 💤 Slow and unresponsive - 🤯 Inconsistent performance **Commonly reported bugs** - Login issues and password reset problems - Face ID/fingerprint recognition not working - App crashes and freezes frequently - Sync issues with account balances **Most requested features** - Add Zelle integration - Improve mobile deposit process - Implement dark mode - Provide balance widget on home screen ## Newest reviews (10 of 48) ### 3/5 — A couple problems. *2026-03-22, version 25.2.100* It’s quite often that when I open the app it either doesn’t work or when I type my credentials in, it says it can’t verify my credentials. I swipe out the app and reopen it and it works fine the second time. It’s a minor inconvenience but it’s quite annoying. I also wish it had a notification feature for when my account gets overdrawn. I have my account set to reject payments that would overdraft my account but for some reason autopay payments still go through. So it would be nice to know when it’s overdrawn to be able to bring my account into the positive instead of being charged the overdraft fee out of the blue. ### 2/5 — Terrible App *2025-08-16, version 24.2.60* This is easily one of the worst apps on my phone. There is always something wrong with it or just won’t even open. Terrible app. ### 3/5 — Okay *2025-01-27, version 24.2.60* So, this app is insanely inconvenient unless you carry your username and password the old fashioned way. Face unlock gets randomly turned off. Sometimes it won’t accept your current password. To reset the password it supposed to send an email but doesn’t. Every single freaking time I have to call and wait for a person just to reset the password. This app is just frustrating ### 2/5 — Frequent Issues *2024-12-23* This app has many inconsistencies. It seems that at very important times when I have needed access to my account info I’m unable to get into it. The app frequently displays the message “We are experiencing technical difficulties and apologize for the inconvenience. Thank you for your patience as we work to restore service as quickly as possible.” In addition to this, the FACE ID feature periodically turns off and doesn’t allow for quick log in. I have to manually type my password in then go into the apps settings to turn this feature back on. It is more of an annoyance than it is helpful. The app simply does not run smoothly and is unreliable. In an emergency, checking the account balance would be a necessity and with the sever frequently being down or whatever the issue is that causes the app to fail is a big problem. ### 3/5 — App stuck in 2008 *2024-11-26, version 24.1.70* Has a lot of menus but doesn’t have much actual functionality. No widget to see my balance on home screen. No dark mode icon so it sticks out. Icon is ugly out right and isn’t modern. The app’s servers seem to be down at random times, so I can’t even see my balance. Notifications are hit or miss. Sometimes I get them about my purchases, sometimes I don’t. The bank doesn’t seem to know what some purchases are, so they just show up as acronyms or letters and numbers. The bank also doesn’t play very well with budgeting apps. It’s just flat out basic banking, which is okay if you’re an older person I guess. ### 3/5 — App *2024-01-30, version 23.1.80* App is great for everything except mobile deposits! Can’t EVER find the endorsement on the back! ### 2/5 — Absolutely useless SO many times a day! *2023-11-19, version 23.1.80* Sadly, I’ll probably have to find another bank. I like Pinnacle but this app is honestly the WORST one I’ve EVER used 😞 This is my very first review but I had to share the fact that several times a day I get an error message & can’t log into my account at all- especially the later it gets in the evening. I have to have access to my account, seeming that it is actually MY money, we’re talking about. I’ve never experienced anything like this with any other app, much less a banking app. Someone needs to take a serious look at it before they lose even more clients. ### 5/5 — Love banking with this app *2023-05-12, version 22.2.200* Wonderful service 🙏 ### 1/5 — Won’t open *2023-03-09, version 22.2.40* App stop working on my phone and Everytime I download it won’t open😖 ### 1/5 — Useless *2023-03-03, version 22.2.40* The app has worked just fine for the past several years until the past update. Now I can’t even get the app to launch. I’ve deleted it rebooted my phone reinstalled it and every other way I know to imagine to get it to work get it together Fiserv. ## Most critical reviews (10 lowest-rated) ### 1/5 — Nightmare *2026-07-12, version 26.1.20* The app barely lets you login and it’s very difficult to find where to login online. I been banking with them since ‘08 sadly this may be why I have to leave them ### 1/5 — Trash *2026-06-18, version 26.1.20* Tired of this weak app. I’ve had nothing, but problems with it ever since I opened this account ### 1/5 — Absolutely HORRIBLE!!!!!! *2025-09-16, version 24.2.60* Just HORRIBLE. GOD AWFUL. I MEAN WHAT THE HECK. ### 1/5 — Seriously considering switching banks because of terrible app *2025-06-26, version 24.2.60* App runs like the early 2000’s on a brand new phone. Never fails to piss me off especially when I need it. ### 1/5 — Inconsistent *2025-05-01, version 24.2.60* This is the worst banking app. I can’t count the times I’ve been in a store and need to unlock my card or check a balance and had to leave without purchasing anything. The app is extremely slow and has major issues. Has made me hate my bank. ### 1/5 — Mobile Bank app issues *2024-06-23, version 24.1.70* I tried to check my balance on my Pinnacle Bank app today on my phone and it will not let me login due to a slight glitch and it kept saying “an error occurred” several times and at this point I really upset about it and can’t seem to trust y’all. ### 1/5 — Extremely annoying *2023-12-14, version 23.1.80* Sick of this app when I need it the most it doesn’t work! Doesn’t recognize me won’t let me in until hours later ### 1/5 — Sangster *2023-11-20, version 23.1.80* Should not have to key password every time you need to pay bills and transfer from one account to another ### 1/5 — Usually Much Better *2023-10-01, version 23.1.71* Today password wouldn’t work, took forever and several tries to enter password to match. Finally took. Even in typing this review it shut down twice. ### 1/5 — Aggravated *2023-03-17, version 22.2.40* App used to be fantastic, now for over a month it will not open and when I try to contact support through the App Store, the system refuses to send the message, I receive an error message and tr try again later! Very aggravating!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great Experience (Heather Entriken) *2026-07-11, version 26.1.20* My frustrating experience with Truist Bank was eased when I moved my accounts to Vallant. Working with Heather was easy and she is a total professional! ### 5/5 — Love this feature *2025-08-19, version 24.2.60* I love being able to deposit checks in my account. It saves time. Thank you Pinnacle bank!!❤️❤️❤️ ### 5/5 — 👍🏻👍🏻👍🏻👍🏻👍🏻 *2025-05-03, version 24.2.60* 👍🏻👍🏻👍🏻👍🏻👍🏻 ### 5/5 — Best Bank! *2024-11-03, version 24.1.70* I have never used a Bank that employed such gracious and intelligent people. Thank you for being my Bank! ### 5/5 — Great app *2024-08-29, version 24.1.70* I love using the app it’s easy to use and does everything I need ### 5/5 — Change *2024-08-14, version 24.1.70* Seems that often and arbitrarily Pinnacle will not allow me to use facial recognition. Also the ATM does not allow multiple transactions. Have to reinsert card to make another transaction. ### 5/5 — Awesome features *2024-06-21, version 24.1.70* This app is easy for even a boomer like me! ### 5/5 — Nina Hulsey *2023-07-28, version 22.2.200* You are always there for me THANK YOU ### 5/5 — Review *2023-07-11, version 22.2.200* I love this bank ### 5/5 — Service *2023-05-16, version 22.2.200* Superior service! I am very pleased with banking at my fingertips! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*